Digital Workforce

Name

Digital Workforce

Legal name

Digital Workforce Services Plc

Website

https://digitalworkforce.com

Company type

Public

Founded year

2015

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Intelligent Process Automation Services

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Services-Computer Integrated Systems Design (7373), Services-Prepackaged Software (7372)

akta.pro primary industry

Robotic Process Automation (RPA) & Hyperautomation Platforms (HDAEAKAF)

akta.pro secondary industries

iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG), Robotic Process Automation (RPA) & Digital Robotics (HDAAAIAI), Workflow Automation & No-Code Collaboration (BPAMAMAK)

Keywords

• Intelligent process automation
• Robotic process automation
• Business process automation
• AI agent services
• Intelligent document processing

Headquarters

HQ city

Helsinki

HQ country

Finland

HQ region

Europe

Offices10 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Managed Automation Services: Run-as-a-service contracts delivering automation through the Outsmart platform. The company cited a completed UK healthcare acquisition and a $1.4 million Outsmart deal with a major U.S. academic health system.
2. Professional Services: Design services including Business Process Study, Process Redesign for Automation, Advisory Services, Implementation Projects, IA Talent Augmentation, and Training and Mentoring.
3. Recurring Revenue: 58% of revenue is recurring, including managed services contracts and ongoing automation maintenance.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Digital Workforce delivers intelligent process automation services through its proprietary Outsmart platform, combining robotic process automation (RPA), business process management (BPM), intelligent document processing (IDP), natural language processing, chatbots, and AI agents into managed, run-as-a-service deployments. The company provides end-to-end automation services including design services (Business Process Study, Process Redesign, Advisory), automation delivery (Implementation, Talent Augmentation, Training) and managed services (Outsmart, Run Management) for healthcare, banking, insurance, public sector, and manufacturing clients.

Product overview

Digital Workforce offers a comprehensive intelligent automation platform built around its flagship Outsmart managed service, which combines RPA, AI agents, and orchestration in a cloud-native environment. The platform supports multiple underlying technologies (SS&C Blue Prism, UiPath, Robocorp, Flowable) and includes specialized modules for Intelligent Document Processing, Natural Language Processing, Chatbots, and Process Mining. The portfolio spans from basic task automation (RPA) to advanced autonomous AI agents capable of handling unstructured work. Services are delivered as managed offerings with guaranteed SLAs, supported by professional services including Business Process Study, Process Redesign, Implementation, and Training/Mentoring.

Differentiator

Problem solved

Functional benefit

Brands

• Outsmart: Comprehensive Business Process Automation platform and managed service offering combining RPA, AI and orchestration for healthcare administrative and clinical workflows.
• Agentacademy.ai

Products and services

• Outsmart Outsmart is Digital Workforce's flagship holistic Business Process Automation platform and managed service combining RPA, AI, and orchestration capabilities to deliver intelligent automation for healthcare, banking, insurance, and other industries through run-as-a-service contracts with guaranteed SLAs and 24/7 support.
• Digital Workers (AI Agents) Autonomous AI-powered digital workers that learn, adapt, and make decisions to automate complex business processes beyond traditional rule-based RPA, handling unstructured data across healthcare, finance, insurance, and manufacturing.
• Business Process Management (BPM) BPM services using Flowable technology for designing, controlling, executing, and managing complete business process lifecycles with process orchestration, automation of complex workflows crossing organizational units, and real-time analytics.
• RPA (Robotic Process Automation) Software robot automation for repetitive, rule-based, high-volume tasks supporting Blue Prism, UiPath, and Robocorp technologies delivered from cloud or on-premise, handling copy-paste, web scraping, calculations, file operations, report building, and API connections.
• Intelligent Document Processing (IDP) Cloud-native IDP service using AI and ML to extract and understand data from unstructured documents including emails, PDFs, and images, with human-in-the-loop verification through a web UI and continuous AI model learning.
• Natural Language Processing (NLP) NLP capabilities enabling Digital Workers to analyze, understand, classify, and process text documents and emails in multiple languages, with semantic-based AI for information search and content understanding.
• Chatbots Conversational AI chatbots for automated customer interactions built using Boost.ai and Cognigy technologies, handling natural language understanding for customer service automation.
• Process Mining Process analysis capability identifying inefficiencies through automated process analysis to discover optimization opportunities in business workflows.
• Agent Academy Online learning platform providing free AI education courses for enterprises, having reached over 10,000 students as a milestone in AI knowledge development for businesses.
• Run Management Automation maintenance and business continuity service providing 24/7 guaranteed uptime for implemented solutions, ensuring operations run smoothly day and night.

Quantifiable outcome

• 24.3 million EUR revenue in 2025 with 58% recurring revenue
• +4 more outcomes

Named customers8 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability9 records

Feature5 records

Partnerships

Eight partnerships are on record, tiered major, core and supporting.

• DaviesmajorStrategic or Co-development Partner · 20 February 2026Strategic partnership aimed at introducing AI agents to the insurance and other regulated industries. Combines Digital Workforce's automation expertise with Davies' insurance market presence.
• SS&C Blue PrismcoreTechnology or IntegrationPartnership for Blue Prism RPA technology delivered from industrialized robot-as-a-service ecosystem using private cloud and Azure. Core technology partnership for enterprise automation.
• UiPathcoreTechnology or IntegrationPartnership for UiPath RPA technology from industrialized robot-as-a-service ecosystem on Azure. UiPath is the fastest growing RPA software company.
• RobocorpsupportingTechnology or IntegrationPartnership for Robocorp open-source automation platform based on Python, provided through the Outsmart ecosystem and Azure.
• FlowablecoreTechnology or IntegrationFlowable is a cutting-edge Business Process Management and Case Management platform used for process orchestration and automation.
• MicrosoftsupportingTechnology or IntegrationTechnology partnership for cloud infrastructure using Azure for robot-as-a-service delivery.
• Boost.aisupportingTechnology or IntegrationPartnership for conversational AI and chatbot technology capabilities.
• CognigysupportingTechnology or IntegrationPartnership for conversational AI chatbot technology integrated into automation solutions.

Scale indicators7 records

Recent moves8 records

Expansion highlights6 records

Emerging players

• ABBYY: Intelligent Document Processing specialist whose technology overlaps with Digital Workforce's IDP offering; relevant comparable as the AI-driven document extraction layer becomes central to automation deals.
• Appian: Low-code automation and process orchestration platform; comparable as an enterprise BPM/automation stack competing for the workflow orchestration layer that Digital Workforce delivers via Flowable.
• Celonis: Process mining and execution management leader; complements and partially overlaps with Digital Workforce's process mining capability, and increasingly competes for the same enterprise automation budgets.

Broad incumbents

• Automation Anywhere: Cloud-native RPA and AI automation platform; directly competes with Digital Workforce in enterprise intelligent automation deals across banking, insurance, and healthcare.
• Pegasystems: Low-code BPM and intelligent automation platform vendor; competes with Digital Workforce in banking, insurance, and healthcare workflow automation.
• UiPath: Global RPA platform vendor whose technology Digital Workforce delivers as a managed service via Outsmart; UiPath is the dominant direct competitor to Blue Prism in the underlying RPA layer that Digital Workforce orchestrates.
• SS&C Blue Prism: Enterprise RPA platform vendor and core technology partner of Digital Workforce; competes in the same healthcare and financial-services deals while also being a supplier, creating a hybrid competitor/supplier dynamic.

Direct peers

• Tquila Automation: Automation services specialist delivering UiPath and Microsoft Power Platform implementations; similar services-led go-to-market overlapping on enterprise customers.
• Roboyo: European-headquartered intelligent automation services firm with a similar model of delivering RPA, AI, and process automation to enterprise customers; the most direct business-model comparable to Digital Workforce.
• WonderBotz: US-based managed services and implementation partner for UiPath and Blue Prism; comparable as a services-led automation firm targeting large enterprises across multiple verticals.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/10208874
• Xx.com/digiworkforce
• Facebookfacebook.com/digital-workforce-1660806777498683

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries2 records

Funding overview

Funding rounds2 records

Investors4 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A3 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Digital Workforce