Visual Edge IT
Visual Edge IT is a U.S. managed technology provider delivering integrated managed IT, managed print, and managed security services to mid-market and enterprise customers across 20+ states, supported by 200+ field technicians and a centralized call center.
- Company typePrivate
- Founded1999
- HeadquartersIndianapolis, United States
- Headcount501–1,000
- GTM typeB2B
- OfferingServices
What Visual Edge IT does
Visual Edge IT is a U.S. managed technology provider founded in 1999 and headquartered in North Canton, Ohio, delivering integrated managed IT, managed print, and managed security services to mid-market and enterprise customers across 20+ states. The company employs 501-1,000 staff, including over 200 field technicians and 120 IT support specialists operating from a centralized call center, and serves verticals such as banking, healthcare, insurance, education, manufacturing, legal, retail, and commercial printing. Its branded sub-products — EdgePrint Spectrum (tiered-color managed print pricing), VEIT Certified Secure (print security certification), VEIT UCaaS (unified communications), and Vantage Point (security monitoring platform) — sit alongside broader offerings in cloud, unified communications, co-managed IT, IT professional engineering, endpoint protection, and Virtual CISO services.
The business is anchored in a recurring subscription revenue model: managed IT is sold per-user or per-device on fixed monthly fees; managed print and managed security are delivered on flat-rate monthly billing with per-device and per-user pricing respectively; and a non-trivial hardware and software resale line — printers, copiers, production print, wide format, and related supplies — adds transactional revenue. Distribution is primarily direct enterprise field sales supplemented by inside sales, with channel influence through vendor partnerships (notably Kyocera, where Visual Edge IT is the largest North American dealer in 2025, and a 38-consecutive-year Konica Minolta Pro-Tech certified partner) and customer self-service via the My Visual Edge IT portal. The company has expanded through a combination of organic growth and acquisitions, including GEI WideFormat (2011), Brayton Associates (2021), and Slash Point Sales and Service (2021), and secured $40 million in financing from Encina Capital Partners in 2023.
Visual Edge IT's customer base spans recognizable logos including Churchill Downs, Texas Tech University Athletics, and the San Francisco 49ers (delivered via the Acronis #CyberFit partnership). Operations and SLAs are positioned as a differentiator — over 90% of support requests resolved by phone, first-call efficiency above 90%, sub-30-second live specialist pickup, and 24-hour field dispatch. The company is currently undergoing a leadership transition: James Hwang was appointed CEO in June 2025 with founder Austin Vanchieri moving to Executive Chair, Peter Stelling joined as COO in March 2026, and three additional seasoned executives (CPO, CFO, CHRO) were added in October 2025 — a refresh consistent with preparation for accelerated growth, potential institutional investment, or eventual exit.
Visual Edge IT firmographics
Firmographics- Name
- Visual Edge IT
- Legal name
- Visual Edge IT, LLC
- Website
- https://visualedgeit.com
- Company type
- Private
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Visual Edge IT is a U.S. managed technology provider delivering integrated managed IT, managed print, and managed security services to mid-market and enterprise customers across 20+ states, supported by 200+ field technicians and a centralized call center.
- Ownership category
- akta.pro rank
Visual Edge IT industry classification
Industry- Product category
- Managed IT and Print Services
- NAICS
- Computer Systems Design Services (541512), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Edge Compute Platforms (Serverless Edge, Edge Functions) (HDABAGAB)
Keywords
Where Visual Edge IT is headquartered
LocationHeadquarters
- HQ city
- Indianapolis
- HQ country
- United States
- HQ region
- North America
Offices5 records
Markets served
Visual Edge IT business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain
Revenue model
- Managed IT Services: Recurring subscription-based managed IT services including infrastructure management, 24/7 monitoring, network administration, helpdesk support, cloud services, and co-managed IT. Delivered on per-user or per-device pricing models with fixed monthly fees.
- Managed Print Services (MPS): Managed print services covering printers, copiers, scanners, and fax machines including automated supply replenishment, proactive maintenance, usage tracking, and secure printing. Revenue generated through flat-rate monthly billing, per-device pricing, and supplies/toner fulfillment.
- Managed Security Services: Managed security services including 24/7 threat monitoring, endpoint protection, vCISO advisory, Vantage Point security platform, and employee security training. Delivered as a managed security service provider (MSSP) on subscription and per-user pricing models.
- Hardware & Software Sales: Sale and leasing of printers, copiers, wide-format devices, production print equipment, and related hardware, along with software licensing and procurement services.
- Professional Services: IT professional engineering services, cloud migration projects, Windows 11 endpoint migration, security assessments, and project-based consulting engagements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | Low-Tier MSPs: $50–$100/user/month for basic IT support |
| Per seat | Monthly | Mid-Tier MSPs: $100–$150/user/month for reactive and proactive support plus consulting |
| Per seat | Monthly | Top-Tier MSPs: up to $250/user/month for comprehensive infrastructure management and 24/7 support |
| Usage-based | Pay-as-you-go | Break-Fix Support: $125–$200/hour on-demand model |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels8 records
Visual Edge IT product offering
Product offeringCore offering
Visual Edge IT delivers managed IT, managed print, and managed security services through a single "Power of ONE" relationship. The offering combines 24/7 IT monitoring, cloud and unified communications support, printer/copier procurement and managed print, and cybersecurity including endpoint protection, Virtual CISO, and the Vantage Point platform. Services are delivered by 200+ field technicians and 120 IT support specialists serving mid-market and enterprise customers across 20+ U.S. states.
Product overview
Visual Edge IT operates as a comprehensive managed technology provider offering an integrated portfolio of IT services, print solutions, and cybersecurity services under a unified 'total technology partner' model. The core product lines include Managed IT Services (encompassing cloud, unified communications, hardware solutions, co-managed services, and professional engineering), Managed Print Services (covering MFPs/copiers, production print, wide format, document management, automation workflows, and printer leasing), and Managed Security Services (including endpoint protection, virtual CISO, Vantage Point platform, and print security). Key branded sub-products include VEIT UCaaS for unified communications, VEIT Certified Secure for print security certification, and EdgePrint Spectrum for tiered color printing. The company positions itself as a one-stop solution where customers can procure IT infrastructure, print equipment, and security services through a single provider relationship, supported by over 200 field technicians and 120 IT support specialists.
Differentiator
Problem solved
Functional benefit
Brands
- VEIT Certified Secure: Certified security program offering managed security services and cybersecurity solutions.
- EdgePrint Spectrum
Products and services
- Managed IT Services
Quantifiable outcome
- Reduce IT costs by up to 25% compared to employing full-time internal staff (per Deloitte study referenced in source)
- +5 more outcomes
Companies that use Visual Edge IT
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles3 records
Visual Edge IT technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature7 records
Visual Edge IT partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core, flagship and minor.
- Konica MinoltacoreVisual Edge IT's North Canton team earned Konica Minolta's Pro-Tech certification for the 38th consecutive year, demonstrating sustained technical expertise and customer service excellence in Konica Minolta device support.
- Kyocera Document SolutionscoreVisual Edge IT is Kyocera Document Solutions' largest dealer in North America (2025), selling, servicing, and supporting Kyocera's printer and copier product line. This is the company's primary hardware vendor and channel relationship for print equipment.
- Pro Football Hall of FameflagshipVisual Edge IT is the presenting sponsor of the Pro Football Hall of Fame Class through 2026. The partnership includes booth presence at events, meet-and-greet opportunities with Hall of Famers (Mike Haynes, Andrei Arlovski), and co-marketing activations. The partnership enhances brand visibility and reach in the sports/entertainment vertical.
- Slash Point Sales and ServicecoreVisual Edge Technology acquired Slash Point Sales and Service, an IT managed services provider in Iowa, expanding its presence in the Midwest and across the U.S. The acquisition enhances Visual Edge's expertise and service reach in managed IT services and security solutions. The company aims to grow its footprint through both organic development and acquisitions.
- AcroniscoreVisual Edge IT is an Acronis #CyberFit delivery partner, providing Acronis cyber protection solutions (backup, disaster recovery, security) to customers. The San Francisco 49ers partnership is supported by Acronis, with Visual Edge IT as the delivery partner for #CyberFit services.
- San Francisco 49ersminorThe San Francisco 49ers partnered with Acronis (global leader in cyber protection) as official cyber protection partner, with Visual Edge IT supporting as Acronis's #CyberFit delivery partner. Visual Edge IT has a booth presence at team events and engages in cybersecurity assessments with fans.
- Brayton AssociatescoreVisual Edge Technology acquired Brayton Associates of Southington, Connecticut, expanding its Managed IT Services footprint in New England. This acquisition follows the company's strategy of growing through acquisitions.
Scale indicators6 records
Recent moves6 records
Expansion highlights6 records
Visual Edge IT competitors and assessment
Company assessmentMarket position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Customer concentration
Visual Edge IT social profiles
Digital presenceVisual Edge IT financial estimates
Financial estimateRevenue estimate
Valuation estimate
Visual Edge IT leadership team
Management profileNumber of profiles
Profiles7 records
Visual Edge IT subsidiaries and ownership
Company hierarchySubsidiaries3 records
Visual Edge IT funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Visual Edge IT M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Visual Edge IT
What does Visual Edge IT do?
Visual Edge IT delivers managed IT, managed print, and managed security services through a single "Power of ONE" relationship. The offering combines 24/7 IT monitoring, cloud and unified communications support, printer/copier procurement and managed print, and cybersecurity including endpoint protection, Virtual CISO, and the Vantage Point platform. Services are delivered by 200+ field technicians and 120 IT support specialists serving mid-market and enterprise customers across 20+ U.S. states.
Is Visual Edge IT a public or private company?
Visual Edge IT is a private company. It is classified as private equity controlled and is currently operating.
When was Visual Edge IT founded?
Visual Edge IT was founded in 1999. It employs 501 to 1,000 people.
Where is Visual Edge IT based?
Visual Edge IT is headquartered in Indianapolis, United States, in the North America region.
How does Visual Edge IT make money?
Five revenue lines are on record. Managed IT Services are the primary driver. The others are managed Print Services (MPS), managed Security Services, hardware & Software Sales and professional Services.
Does Visual Edge IT have an API?
No public API is recorded for Visual Edge IT.
What industry is Visual Edge IT in?
Visual Edge IT's product category is Managed IT and Print Services. Its primary akta.pro industry code is HDABAGAB, Edge Compute Platforms (Serverless Edge, Edge Functions). Its NAICS code is 541512 and its SIC code is 7370.