Movidesk
Movidesk is a Brazilian SaaS company, founded in 2016 and based in Blumenau, that provides customer service and helpdesk software — including ticket management and support automation — to businesses, now operating as a wholly-owned subsidiary of Zenvia Inc.
- Company typePrivate
- Founded2016
- HeadquartersBlumenau, Brazil
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Movidesk does
Movidesk is a Brazilian software-as-a-service company that provides customer service and helpdesk solutions, including ticket management, customer relationship tools, and support automation for businesses. Founded in 2016 and headquartered in Blumenau, Brazil, the company operates a unified platform targeting organizations seeking to streamline support operations, though specific named modules, pricing tiers, and feature-level technical details are not publicly disclosed. Movidesk was acquired by Zenvia Inc., a NASDAQ-listed communications company (ticker: ZENV), and now operates as a wholly-owned subsidiary within Zenvia's broader portfolio.
The company's business model is consistent with a horizontal SaaS helpdesk play serving Brazilian SMB and mid-market customers, but specific revenue mechanics, contract structures, pricing, and customer segmentation are not disclosed in public sources. Movidesk raised approximately $2.76 million across three funding rounds between 2017 and 2019, with investors including Redpoint eventures, ABSeed Ventures, Barrah Investimentos, and WOW Aceleradora. Following the Zenvia acquisition, independent funding activity ceased. The company employs 101-250 people and is led by co-founder and CEO Donisete Gomes, alongside a COO, CPO, and department heads covering customer experience, engineering, strategy, finance, and sales.
In February 2026, Zenvia announced a renegotiation of the acquisition earnout, extending approximately BRL 253 million in payments over 72 months through December 2032, alongside plans to spin off Zenvia's CPaaS business as an independent subsidiary to refocus on SaaS offerings — a move that repositions Movidesk as a retained core SaaS asset within the post-spin portfolio.
Movidesk firmographics
Firmographics- Name
- Movidesk
- Website
- https://movidesk.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Movidesk is a Brazilian SaaS company, founded in 2016 and based in Blumenau, that provides customer service and helpdesk software — including ticket management and support automation — to businesses, now operating as a wholly-owned subsidiary of Zenvia Inc.
- Ownership category
- akta.pro rank
Movidesk industry classification
Industry- Product category
- Customer Service / Help Desk Software
- NAICS
- Computer Systems Design and Related Services (5415), Other Computer Related Services (541519)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- IT Governance, Risk & Compliance (IT GRC) Platforms (HDAEALAK)
Keywords
Where Movidesk is headquartered
LocationHeadquarters
- HQ city
- Blumenau
- HQ country
- Brazil
- HQ region
- Latin America
Markets served
Movidesk business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Movidesk product offering
Product offeringCore offering
Movidesk is a SaaS-based customer service and help desk platform that provides ticket management, customer relationship tools, and support automation capabilities for businesses. The product is delivered as a unified cloud platform aimed at streamlining customer service operations for organizations.
Product overview
Movidesk is a SaaS-based customer service and help desk platform. Based on its acquisition by Zenvia and positioning within their SaaS-focused strategy, Movidesk provides customer relationship management and support ticket management solutions. The product portfolio consists of a core unified platform, though specific named modules or sub-products are not detailed in the available sources.
Differentiator
Problem solved
Functional benefit
Products and services
- Movidesk A SaaS customer service and help desk platform that provides ticket management, customer relationship tools, and support automation capabilities for businesses. The unified platform enables organizations to streamline and manage their customer support operations.
Companies that use Movidesk
Customer profileIdeal customer profiles1 record
Movidesk technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Movidesk partnerships and signals
Strategic signalScale indicators1 record
Recent moves6 records
Expansion highlights3 records
Movidesk competitors and assessment
Company assessmentDirect peers
- Intercom: AI-first customer service platform combining helpdesk ticketing, live chat, and automation — competes in the same customer support SaaS category as Movidesk.
- Zoho Desk: Cloud-based helpdesk software offering ticketing, automation, and customer management as part of Zoho's broader suite — directly comparable in functionality and target segment.
- Zendesk: Pioneer in cloud-based helpdesk and customer service software with ticket management, automation, and CRM tools — the global category leader most directly comparable to Movidesk's core offering.
- Freshworks (Freshdesk): Freshdesk is a SaaS helpdesk and customer service platform targeting SMB and mid-market with ticketing, automations, and CRM — a near-direct functional competitor to Movidesk.
Broad incumbents
- HubSpot Service Hub: Service Hub is HubSpot's customer service module within its broader CRM platform — overlaps Movidesk's ticketing and CRM capabilities but is one product in a much wider suite.
- Salesforce Service Cloud: Enterprise-grade customer service platform within Salesforce's broader CRM ecosystem — provides case management, automation, and AI agents overlapping with Movidesk but at the enterprise tier.
Regional players
- TOTVS: Largest Brazilian enterprise software vendor offering ERP, CRM, and customer service modules — a domestic incumbent with overlapping customer service functionality in Movidesk's home market.
- Take Blip: Brazilian conversational AI and customer engagement platform — competes with Movidesk in Brazilian customer service deployments, particularly for messaging and automation use cases.
- VTEX: Brazilian SaaS company serving enterprise digital commerce — comparable as a peer Brazilian B2B SaaS at similar scale, though the core product category differs (commerce vs. helpdesk).
- Linx: Brazilian retail and omnichannel software provider — comparable as a Brazilian enterprise SaaS peer with similar enterprise customer base and recurring-revenue model.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks5 records
Key highlights5 records
Customer concentration
Movidesk social profiles
Digital presenceMovidesk financial estimates
Financial estimateRevenue estimate
Valuation estimate
Movidesk leadership team
Management profileNumber of profiles
Profiles8 records
Movidesk funding detail
Funding detailFunding overview
Funding rounds3 records
Investors5 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Movidesk M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Movidesk
What does Movidesk do?
Movidesk is a SaaS-based customer service and help desk platform that provides ticket management, customer relationship tools, and support automation capabilities for businesses. The product is delivered as a unified cloud platform aimed at streamlining customer service operations for organizations.
Is Movidesk a public or private company?
Movidesk is a private company. It is classified as corporate owned and is currently operating.
When was Movidesk founded?
Movidesk was founded in 2016. It employs 101 to 250 people.
Where is Movidesk based?
Movidesk is headquartered in Blumenau, Brazil, in the Latin America region.
Who are Movidesk's main competitors?
Direct peers on record are Intercom, Zoho Desk, Zendesk and Freshworks (Freshdesk). Broad incumbents are HubSpot Service Hub and Salesforce Service Cloud. Regional players are TOTVS, Take Blip, VTEX and Linx.
Does Movidesk have an API?
No public API is recorded for Movidesk.
What industry is Movidesk in?
Movidesk's product category is Customer Service / Help Desk Software. Its primary akta.pro industry code is HDAEALAK, IT Governance, Risk & Compliance (IT GRC) Platforms. Its NAICS code is 5415 and its SIC code is 7372.