Clearstep
Clearstep is a Chicago-based healthcare AI company founded in 2018 that builds a clinical-grade conversational AI platform for patient triage, scheduling, and care navigation, sold as enterprise SaaS to US health systems to reduce unnecessary emergency room visits.
- Company typePrivate
- Founded2018
- HeadquartersChicago, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Clearstep does
Clearstep is a Chicago-based, privately held healthcare technology company founded in 2018 that builds an AI-powered triage, scheduling, and care navigation platform for health systems. The platform combines conversational AI (text-based symptom assessment and scheduling dialogues) with predictive analytics and process automation to assess patient symptoms, direct them to appropriate care settings, and reduce unnecessary emergency room utilization — the company claims reductions of up to 97% in unnecessary ER visits. Core AI capabilities include natural language processing for patient-facing interactions, structured clinical data processing, and predictive triage decision support.
Clearstep operates as a B2B SaaS business, monetizing through subscription/recurring revenue arrangements with health system customers. Its go-to-market is enterprise field sales targeting hospital networks and large healthcare organizations, engaging clinical, operational, and IT leadership to embed the platform into patient intake workflows. The company does not publicly disclose pricing, customer logos, or contract terms.
The company has raised approximately $10.9 million across five funding rounds between 2019 and January 2025, with investors including Techstars, RRE Ventures, Baleon Capital, NVP Capital, and OCA Ventures. Leadership comprises CEO Adeel Malik, CPO Bilal Naved, and CTO Michael Amygdalidis. The company is headquartered in Chicago and operates primarily in the United States, with no disclosed international footprint.
Clearstep firmographics
Firmographics- Name
- Clearstep
- Legal name
- Clearstep
- Website
- https://clearstep.health
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Clearstep is a Chicago-based healthcare AI company founded in 2018 that builds a clinical-grade conversational AI platform for patient triage, scheduling, and care navigation, sold as enterprise SaaS to US health systems to reduce unnecessary emergency room visits.
- Ownership category
- akta.pro rank
Clearstep industry classification
Industry- Product category
- Healthcare AI Triage and Care Navigation Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Prepackaged Software (7372), Services-Health Services (8000)
- akta.pro primary industry
- AI Triage & Clinical Decision Support (CDS) Platforms (HLALAJAD)
- akta.pro secondary industries
- Care Navigation, Referral & Digital Front Door Platforms (HLALABAH), Virtual Clinic Queueing & Smart Routing Platforms (care navigation to right setting) (HLALAJAK), Diagnostic & Triage Decision Support (HLACAGAA)
Keywords
Where Clearstep is headquartered
LocationHeadquarters
- HQ city
- Chicago
- HQ country
- United States
- HQ region
- North America
Markets served
Clearstep business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- Healthcare Technology Platform: Clearstep generates revenue through a software-as-a-service (SaaS) model, providing AI triage, scheduling, and care navigation solutions to health systems. The platform is designed for health system deployment, suggesting enterprise licensing or subscription-based arrangements.
Go-to-market motion1 record
Distribution channels1 record
Clearstep product offering
Product offeringCore offering
Clearstep provides a unified AI-powered platform for health systems that delivers patient triage, appointment scheduling, and care navigation. The platform uses conversational AI and predictive analytics to assess patient symptoms, route them to appropriate care settings, and book appointments, with reported reduction of unnecessary emergency room visits by up to 97%.
Product overview
Clearstep offers a unified AI-powered platform providing triage, scheduling, and care navigation services for health systems. The core product combines AI-driven symptom assessment, conversational appointment scheduling, and intelligent care navigation to streamline patient intake and reduce unnecessary emergency room visits.
Differentiator
Problem solved
Functional benefit
Products and services
- AI Triage, Scheduling & Care Navigation Platform An AI-powered platform for health systems that provides intelligent patient triage, appointment scheduling, and care navigation services to guide patients to appropriate care settings. The platform uses conversational AI to assess patient symptoms and route them to the right level of care, and is reported to reduce unnecessary emergency room visits by up to 97%.
Quantifiable outcome
- Reduces unnecessary emergency room visits by up to 97%
Companies that use Clearstep
Customer profileSegments1 record
Ideal customer profiles1 record
Clearstep technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability5 records
Feature1 record
Clearstep partnerships and signals
Strategic signalScale indicators1 record
Recent moves5 records
Expansion highlights4 records
Clearstep competitors and assessment
Company assessmentDirect peers
- Ada Health: Ada Health provides an AI symptom assessment and care navigation platform sold to providers and payers, making it a direct functional peer in clinical-grade AI triage.
- Bright.md: Bright.md offers AI-powered virtual care and automated intake/triage for health systems, competing directly with Clearstep's triage and care navigation use cases.
- Gyant: Gyant sells AI-driven symptom triage and care navigation to health systems, directly competing with Clearstep's core offering of AI triage and digital front door workflows.
- Infermedica: Infermedica provides an AI-powered symptom assessment and triage platform used by payers, providers, and telehealth vendors, overlapping closely with Clearstep's AI triage and care routing capability.
- Syllable: Syllable deploys AI agents for patient navigation, scheduling, and routing at health systems, mirroring Clearstep's enterprise field sales motion and digital front door positioning.
- K Health: K Health combines AI triage with virtual primary care visits, overlapping with Clearstep's triage-first patient journey and competing for health system partnerships seeking AI-first care navigation.
- HealthJoy: HealthJoy delivers AI-driven healthcare navigation and virtual care benefits to employers and payers, with overlapping triage and routing functionality comparable to Clearstep's platform.
- Mediktor: Mediktor provides an AI symptom checker and triage assistant integrated into hospital digital front doors, directly comparable to Clearstep's AI triage product.
- Solv Health: Solv offers online scheduling and care navigation for urgent care and primary care, intersecting with Clearstep's scheduling and care routing capabilities inside health systems.
Broad incumbents
- Epic Systems (MyChart / patient portal AI features): Epic is the dominant EHR vendor embedding triage, scheduling, and patient engagement features natively; as a broad incumbent, it sets the integration baseline and competitive ceiling for specialists like Clearstep.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights7 records
Customer concentration
Clearstep social profiles
Digital presenceClearstep financial estimates
Financial estimateRevenue estimate
Valuation estimate
Clearstep leadership team
Management profileNumber of profiles
Profiles3 records
Clearstep funding detail
Funding detailFunding overview
Funding rounds5 records
Investors6 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Clearstep M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Clearstep
What does Clearstep do?
Clearstep provides a unified AI-powered platform for health systems that delivers patient triage, appointment scheduling, and care navigation. The platform uses conversational AI and predictive analytics to assess patient symptoms, route them to appropriate care settings, and book appointments, with reported reduction of unnecessary emergency room visits by up to 97%.
Is Clearstep a public or private company?
Clearstep is a private company. It is classified as venture growth investor backed and is currently operating.
When was Clearstep founded?
Clearstep was founded in 2018. It employs 11 to 50 people.
Where is Clearstep based?
Clearstep is headquartered in Chicago, United States, in the North America region.
How does Clearstep make money?
One revenue line is on record: healthcare Technology Platform.
Who are Clearstep's main competitors?
Direct peers on record are Ada Health, Bright.md, Gyant, Infermedica, Syllable, K Health, HealthJoy, Mediktor and Solv Health. Epic Systems (MyChart / patient portal AI features) is listed as a broad incumbent.
Does Clearstep have an API?
No public API is recorded for Clearstep.
What industry is Clearstep in?
Clearstep's product category is Healthcare AI Triage and Care Navigation Software. Its primary akta.pro industry code is HLALAJAD, AI Triage & Clinical Decision Support (CDS) Platforms, with a secondary code of HLALABAH, Care Navigation, Referral & Digital Front Door Platforms. Its NAICS code is 51821 and its SIC code is 7372.