Tettra
Tettra is a US-based, fully remote SaaS company that sells an AI-powered internal knowledge base and wiki platform to small and mid-sized teams, integrating natively with Slack and Microsoft Teams so its AI assistant Kai can answer questions, summarize threads, and capture knowledge inside the chat tools customers already use.
- Company typePrivate
- Founded2015
- HeadquartersBoston, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Tettra does
Tettra is a US-based, fully remote SaaS company that sells a cloud-hosted AI-powered internal knowledge base and wiki platform to small and mid-sized teams. The product lets customers author, verify, and search internal documentation; an AI assistant called Kai — built on OpenAI and an Algolia search index over the customer's own Tettra, Slack, and Google Workspace content — answers questions inside Slack channels/DMs and Microsoft Teams, summarizes Slack threads, auto-tags pages, and generates FAQs. The stack is commodity SaaS infrastructure (Heroku for app hosting, AWS RDS and S3 for storage, Stripe for billing, Intercom for support, Amplitude and Clearbit for analytics and enrichment), and the company explicitly commits to not using customer Slack or Google Workspace data to train generalized AI models.
Tettra monetizes through two published tiers: a self-serve Scaling plan at $8 per user per month with a 10-user minimum (20% discount on annual billing, 30-day free trial) and a quote-based Enterprise tier past 250 licenses that bundles SSO/SCIM, custom onboarding, training, content import, and priority support. Go-to-market is a hybrid product-led growth / sales-assisted model: a free trial and self-serve sign-up drive top-of-funnel conversion to Scaling, while a "Schedule a demo" / "Contact sales" path handles enterprise deals, and a free in-house Chrome extension called Guidemaker functions as a top-of-funnel hook. Distribution channels include the Slack app directory, the Microsoft Teams integration (positioned as a replacement for the retiring Microsoft Teams Wiki), a Zapier connector, and a deep SEO content library of "alternatives to" articles targeting Confluence, Notion, Slab, Scribe, and similar competitors.
The company is privately held, small (1–10 employees, headcount not explicitly disclosed but described as "small" and growing), Boston-area headquartered in legal terms (Brookline, MA), and self-describes as "financially sustainable" without recent institutional funding. Named customers span support, agency, BI, gaming, and venture/startup segments (Techstars, Fortnox, SmartBug Media, Geckoboard, GrandPad, Chess.com, AngelList), and the business carries 4.6–4.7 star G2 ratings with three 2024 G2 High Performer badges. A sister free product (Guidemaker) and a 1%-of-revenue donation to Stripe Climate round out the operational footprint.
Tettra firmographics
Firmographics- Name
- Tettra
- Legal name
- Tettra, Inc.
- Website
- https://tettra.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Tettra is a US-based, fully remote SaaS company that sells an AI-powered internal knowledge base and wiki platform to small and mid-sized teams, integrating natively with Slack and Microsoft Teams so its AI assistant Kai can answer questions, summarize threads, and capture knowledge inside the chat tools customers already use.
- Ownership category
- akta.pro rank
Tettra industry classification
Industry- Product category
- Knowledge Management Software
- NAICS
- Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Care Navigation, Advocacy & Benefits Guidance Platforms (HLALADAJ)
- akta.pro secondary industry
- Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)
Keywords
Where Tettra is headquartered
LocationHeadquarters
- HQ city
- Boston
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Tettra business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Subscription (Scaling plan): $8 per user/month on a 10-user minimum, billed monthly or annually (20% off with annual billing); includes AI features, Slack AI bot, Google Workspace integration, usage analytics, and API access. Free 30-day trial available.
- Enterprise Subscription: Custom quote-based pricing past 250 licenses (discounted per-user rates); includes SSO/SCIM, hands-on training, custom import and onboarding, custom reporting, and priority support.
- Professional Services / Onboarding Add-ons: Enterprise customers receive custom onboarding, training, and content import; SAML SSO and SCIM provisioning available as paid add-ons on the Scaling tier.
- Non-profit and Customer Testimonial Discounts: Discounted Tettra accounts offered to qualifying nonprofits; further savings for customers who join the customer testimonial program. 1% of all revenue is donated to fight climate change through Stripe Climate.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | Scaling: $8/user/month (10-user min) for growing organizations scaling team knowledge with AI |
| Other | Multi-year contract | Enterprise: Custom quote-based pricing with hands-on onboarding and top-tier support |
Go-to-market motion4 records
Distribution channels3 records
Marketing channels5 records
Tettra product offering
Product offeringCore offering
Tettra sells a cloud-hosted SaaS knowledge management platform that helps teams create, organize, verify, and search an internal knowledge base, with an AI assistant (Kai) that answers questions in Slack and Microsoft Teams using the team's own content. The company also offers Guidemaker, a free Chrome extension for creating step-by-step guides and SOPs that embed into Tettra or Notion.
Differentiator
Problem solved
Functional benefit
Brands
- Kai: Tettra's AI-powered assistant and Slackbot that searches knowledge base content to answer questions in Slack channels and DMs.
- Guidemaker
Products and services
- Tettra AI Knowledge Management Cloud-hosted SaaS knowledge base and knowledge management platform with AI-powered Q&A, content verification workflows, integrations with Slack, Microsoft Teams, Google Workspace, Zapier, and an API. Sold to business teams for internal documentation, onboarding, support playbooks, and HR/operations policies.
- Guidemaker by Tettra A free Chrome extension that captures workflows and turns them into shareable, embeddable step-by-step guides and SOPs. Built by the Tettra team as a standalone, no-cost product that integrates with Tettra and Notion.
Quantifiable outcome
- 4.7-star rating on G2 (homepage) and 4.6-star rating on G2 (Internal Knowledge Base page)
- +2 more outcomes
Companies that use Tettra
Customer profileNamed customers7 records
Segments5 records
Ideal customer profiles2 records
Tettra technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration9 records
AI capability2 records
Feature7 records
Tettra partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered flagship, core and minor.
- SlackflagshipDeep native integration: Kai (Tettra's AI bot) lives inside Slack channels and DMs, answers questions, summarizes threads, and captures answers into Tettra. Users can sign in with Slack, run /tettra slash commands, get channel notifications, and manage Tettra as a Slack app. Privacy policy notes Tettra is a Slack integration but Slack data is not used to train generalized AI/ML.
- Google WorkspaceflagshipIncluded in the Scaling plan as "Train with Google Docs": Tettra can search and ingest Google Drive files and Docs as knowledge sources, and supports Google Groups-based permissions. Privacy policy states Tettra will NOT use Google Workspace data to develop or train generalized AI/ML models.
- Microsoft TeamscoreNative integration lets teams ask and answer questions inside Microsoft Teams, similar to the Slack integration. Positioned as a replacement for the retiring Microsoft Teams Wiki. Listed as a supported integration on the pricing page and in comparison content.
- OpenAIflagshipOpenAI powers Tettra's AI features (Kai bot, AI answers, page tagging, FAQ generation, thread summarization). Data handling is documented on Tettra's AI security page; per the privacy policy, Tettra will not use customer Slack/Google Workspace data to develop, improve, or train generalized AI/ML models.
- StripecoreStripe processes all Tettra payments and stores customer billing information (credit card, email, payment history, plan information). Also enables Tettra's 1% of revenue donation to Stripe Climate.
- AlgoliacoreProvides the full-text search capability in Tettra and stores the search index for pages, comments, and suggestions.
- Amazon Web Services (AWS)coreAWS Relational Database Service (RDS) hosts Tettra's database backend, with customer data fully encrypted. Amazon S3 hosts customer images and files. Personal Identifying Information about EU residents is stored on secured, encrypted AWS servers located in the United States.
- HerokucoreHeroku provides application hosting services for Tettra.
- GuidemakercoreGuidemaker is developed by the Tettra team as a free Chrome extension for creating step-by-step guides, SOPs, and how-tos. Guides can be embedded into Tettra and Notion. Effectively an owned sister product used to drive Tettra awareness and content creation.
- Stripe ClimateminorTettra donates 1% of all revenue to help fight climate change through Stripe Climate. Tettra also offers discounted accounts to qualifying nonprofits through this program.
- Facebook (Custom Audience)minorUsed for retargeting/advertising via 3rd-party cookies; Tettra uses Facebook Custom Audience to make advertising messages more relevant, with opt-out instructions published in the privacy policy.
Scale indicators7 records
Recent moves6 records
Expansion highlights7 records
Tettra competitors and assessment
Company assessmentDirect peers
- Slab: Slab is a knowledge base and wiki software for teams, with native Slack and MS Teams integrations and AI search. It is one of Tettra's most direct competitors, sharing the same PLG + enterprise motion and Slack-first positioning.
- Slite: Slite is an AI-powered knowledge base for teams, targeting growing companies that need a single source of truth. It overlaps with Tettra in pricing model (per-seat), target customer (SMB to mid-market), and AI-driven Q&A features.
- Guru: Guru is an enterprise wiki and knowledge management platform with AI-powered answers delivered inside Slack, browsers, and other apps. It is a direct peer to Tettra's Kai bot offering and competes for the same support-team and growing-company segments.
- Bloomfire: Bloomfire is an enterprise knowledge management platform that combines wiki, Q&A, and AI-powered search for customer support and internal teams. It overlaps with Tettra's customer-support and growing-company segments at the mid-market and enterprise tier.
- Document360: Document360 is a knowledge base platform for SaaS companies that targets both internal and external documentation, with AI-powered search and Eddy AI assistant. It is comparable to Tettra in offering and customer base, particularly for support-driven documentation use cases.
- Helpjuice: Helpjuice is a knowledge base software for both internal and external documentation, with AI-powered search. It targets a similar SMB-to-enterprise customer mix as Tettra, particularly support teams, and competes on per-seat pricing and AI features.
Broad incumbents
- Notion: Notion is a broad productivity and workspace platform with an integrated wiki and Notion AI for Q&A over team content. It is a larger incumbent that overlaps with Tettra's internal knowledge base use case, though Tettra differentiates on Slack-first workflow and faster setup.
- Confluence (Atlassian): Confluence is the enterprise wiki incumbent from Atlassian, now bundled with Atlassian Intelligence AI features. It is Tettra's most-named competitor in Tettra's own comparison content and represents the broader incumbent Tettra positions against.
- Stack Overflow for Teams: Stack Overflow for Teams is an internal knowledge management product for technical teams, with AI-assisted search powered by OverflowAI. It is comparable to Tettra's developer-facing integrations (GitHub) and growing-company use case, though it specializes in Q&A rather than general wiki documentation.
Emerging players
- Scribe: Scribe is a process documentation tool that auto-generates step-by-step guides and SOPs, overlapping with Tettra's Guidemaker extension and process-documentation use case. It is an emerging player in the SOP/process knowledge niche that intersects with Tettra's broader wiki offering.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights7 records
Customer concentration
Tettra social profiles
Digital presenceTettra financial estimates
Financial estimateRevenue estimate
Valuation estimate
Tettra leadership team
Management profileNumber of profiles
Profiles3 records
Tettra funding detail
Funding detailFunding overview
Funding rounds6 records
Investors4 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Tettra M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Tettra
What does Tettra do?
Tettra sells a cloud-hosted SaaS knowledge management platform that helps teams create, organize, verify, and search an internal knowledge base, with an AI assistant (Kai) that answers questions in Slack and Microsoft Teams using the team's own content. The company also offers Guidemaker, a free Chrome extension for creating step-by-step guides and SOPs that embed into Tettra or Notion.
Is Tettra a public or private company?
Tettra is a private company. It is classified as venture growth investor backed and is currently operating.
When was Tettra founded?
Tettra was founded in 2015. It employs 1 to 10 people.
Where is Tettra based?
Tettra is headquartered in Boston, United States, in the North America region.
How does Tettra make money?
Four revenue lines are on record. SaaS Subscription (Scaling plan) is the primary driver. The others are enterprise Subscription, professional Services / Onboarding Add-ons and non-profit and Customer Testimonial Discounts.
Who are Tettra's main competitors?
Direct peers on record are Slab, Slite, Guru, Bloomfire, Document360 and Helpjuice. Broad incumbents are Notion, Confluence (Atlassian) and Stack Overflow for Teams. Scribe is listed as an emerging player.
Does Tettra have an API?
Yes. Tettra offers API access for both the Scaling and Enterprise plans. The pricing page lists "API access" as a Scaling tier feature and links to an API Overview at support.tettra.com/api-overview. Specific details such as API type (REST/GraphQL), authentication method, rate limits, versioning, or sandbox availability are not described in the source material. Developer documentation is at support.tettra.com/api-overview.
What industry is Tettra in?
Tettra's product category is Knowledge Management Software. Its primary akta.pro industry code is HLALADAJ, Care Navigation, Advocacy & Benefits Guidance Platforms, with a secondary code of HLALABAJ, Patient Engagement, Education & Messaging Platforms (portal/CRM integrated). Its NAICS code is 541511 and its SIC code is 7372.