Document360
Document360 is an AI-powered knowledge base platform offering an editor portal and a customer-facing help center, unified by its proprietary Eddy AI for search, content generation, and chatbot support. It serves thousands of enterprises across 150+ countries via a tiered subscription SaaS model.
- Company typePrivate
- Founded2017
- HeadquartersLondon, United Kingdom
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Document360 does
Document360 is an AI-powered knowledge base platform developed and operated by Kovai.co, founded in 2017 and headquartered in London, United Kingdom. The platform is structured as two integrated products: the Knowledge Base Portal (for editors, writers, and reviewers, featuring WYSIWYG and Markdown editors, version control, and workflow automation) and the Knowledge Base Site (a customer- and employee-facing help center with AI-powered search and self-service capabilities). The platform is built around Eddy AI, a proprietary AI layer that provides conversational search (Ask Eddy), content generation from video, audio, and prompts (AI Writing Agent), an AI Chatbot for automated support, and a suite of NLP utilities for summarization, tagging, and SEO optimization. A 2026 MCP Server release extends the platform into AI-agent infrastructure by connecting content to ChatGPT, Claude, and Copilot.
The business operates on a tiered subscription SaaS model with a self-serve free trial entry point and a sales-assisted enterprise motion, supported by 60+ pre-built integrations with helpdesk, collaboration, CRM, and identity platforms. Document360 serves thousands of businesses across 150+ countries, with named customers spanning McDonald's, NHS, Virgin Red, HP, Puma, Samsung Ads, Naver, Cisco, Netflix, VMware, Airtable, Yahoo, Euronext, and Nielsen across SaaS, IT, financial services, healthcare, manufacturing, retail, and non-profit sectors. The company holds SOC 2 Type II, ISO 27001:2022, GDPR, and EU AI Act compliance certifications, and has maintained G2 Leader status in the Knowledge Base category for 3+ consecutive years. Document360 is led by founder and CEO Saravana Kumar (also rendered as Sarvana Kumar) and appears to be bootstrapped under the Kovai.co parent company, with no external funding disclosed in the available data.
Document360 firmographics
Firmographics- Name
- Document360
- Legal name
- Document360 (brand of Kovai.co)
- Website
- https://document360.com
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Document360 is an AI-powered knowledge base platform offering an editor portal and a customer-facing help center, unified by its proprietary Eddy AI for search, content generation, and chatbot support. It serves thousands of enterprises across 150+ countries via a tiered subscription SaaS model.
- Ownership category
- akta.pro rank
Document360 industry classification
Industry- Product category
- Knowledge Management Software
- NAICS
- Software Publishers (513210), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- IT Knowledge Management & Service Desk Platforms (HDAEALAH)
- akta.pro secondary industries
- AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI), Intelligent Document Processing (IDP) & OCR Automation (HDAEAHAC)
Keywords
Where Document360 is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Markets served
Document360 business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- Subscription-based SaaS: Document360 operates on a subscription SaaS model with tiered pricing based on team size and feature requirements. The platform offers different tiers including AI Premium Suite capabilities. Revenue is generated through recurring annual or monthly subscription fees, with enterprise pricing available for larger organizations requiring advanced features like SSO, SCIM, and custom workflows.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free trial available for initial evaluation |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels10 records
Document360 product offering
Product offeringCore offering
Document360 is an AI-powered knowledge base SaaS platform comprising two core products: the Knowledge Base Portal (for editors, writers, and reviewers providing documentation workflows, WYSIWYG and Markdown editors, workflow automation, and version control) and the Knowledge Base Site (for customers and employees providing AI-powered search, responsive design, and self-service). The platform is powered by Eddy AI, which delivers conversational search (Ask Eddy), content generation (AI Writing Agent), and an AI Chatbot for support automation. Additional capabilities include custom workflow builders, 60+ integrations, enterprise security (SOC 2, ISO 27001, SSO/SCIM), and multi-language support across 50+ languages.
Product overview
Document360 is an AI-powered knowledge base platform consisting of two core integrated products: the Knowledge Base Portal (for editors, writers, and reviewers providing documentation workflows with WYSIWYG and Markdown editors, workflow automation, and collaboration) and the Knowledge Base Site (for customers and employees providing AI-powered search, responsive design, and self-service). The platform is powered by Eddy AI which encompasses Ask Eddy (conversational search), AI Writing Agent (content generation), and AI Chatbot (support automation). Additional modules include the AI Premium Suite (interactive demos, video, screen capture), Mermaid Diagrams, Support Ticket Deflector, Pro Analytics, SSO & SCIM, and features for import/export, SEO, site customization, and API integration. The platform serves 150+ countries with SOC 2 and ISO 27001 compliance.
Differentiator
Problem solved
Functional benefit
Brands
- Eddy AI: AI-powered assistant feature within Document360 that provides conversational search and content generation capabilities
- Eddy
- AI Premium Suite
- Ask Eddy
Quantifiable outcome
- 20-30% reduction in support tickets after implementing knowledge base articles
- +3 more outcomes
Companies that use Document360
Customer profileNamed customers29 records
Segments10 records
Ideal customer profiles3 records
Document360 technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration31 records
AI capability13 records
Feature10 records
Document360 partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core.
- ZendeskcoreNative integration with Zendesk allowing support agents to search and send knowledge base articles directly from Zendesk tickets, create new articles from support interactions, and manage customer queries with contextual knowledge access.
- FreshdeskcoreIntegration with Freshdesk enabling support teams to add context to conversations on tickets, search and send support articles, and create new articles from Freshdesk.
- SlackcoreSlack integration bridges the gap in knowledge management by equipping agents with Document360 search capabilities without leaving the Slack workspace.
- Microsoft TeamscoreIntegration allows teams to search for and share support articles in private chats and channels, reducing time spent on issue resolution.
- SalesforcecoreSalesforce integration enables customer relationship management with personalized customer support experience by providing knowledge base access directly within Salesforce.
- IntercomcoreIntegration provides high-quality self-service support, improves agent efficiency, and enhances bot capability by connecting knowledge base to Intercom chatbot.
- OktacoreOkta enterprise identity integration for single sign-on and directory sync with Document360.
- Azure Active Directory (Entra ID)coreEnterprise identity integration with Microsoft Azure Active Directory for SSO and user provisioning.
Scale indicators7 records
Recent moves6 records
Expansion highlights5 records
Document360 competitors and assessment
Company assessmentBroad incumbents
- Microsoft SharePoint: Enterprise content and knowledge management platform embedded in the Microsoft 365 suite. Competes with Document360's internal KB, SOP, and document management use cases for large enterprises already standardized on Microsoft, but as part of a much broader productivity portfolio.
- Zendesk Guide: Help center and knowledge base module within the broader Zendesk customer service suite. Competes with Document360's external KB and ticket-deflection use case among existing Zendesk customers, but is a feature inside a wider support platform rather than a standalone KB product.
- Intercom Articles: Help center and knowledge base product within Intercom's customer communications platform, including the Fin AI agent. Overlaps with Document360's customer-facing KB and AI chatbot offerings, particularly for SaaS and tech-forward buyers already on Intercom.
Direct peers
- Tettra: AI-powered knowledge base for internal teams with Slack-native Q&A and structured wiki pages. Comparable to Document360's internal KB offering, particularly for product, engineering, and customer success teams seeking AI-augmented internal knowledge management.
- Guru: AI-powered knowledge management platform delivering single-source-of-truth answers inside Slack, Teams, and browsers. Closest direct competitor to Document360's customer-facing KB and ticket-deflection use case, with overlapping enterprise customer profile and similar AI search value proposition.
- Slab: Modern team knowledge base and wiki with unified search and strong onboarding focus. Competes with Document360 for the internal wiki and SOP documentation use cases among tech-forward mid-market and enterprise teams.
- Confluence (Atlassian): Atlassian's flagship wiki and team documentation platform. Direct competitor to Document360's KB Portal across enterprise content collaboration, with broad overlap in customers, use cases (internal docs, project wikis, SOPs), and integrations — Document360's own comparison pages position against Confluence head-to-head.
- Helpjuice: Knowledge base software focused on customer-facing help centers and internal documentation. Closely aligned with Document360's KB Site offering, sharing the customer support deflection use case, mid-market/enterprise customer base, and emphasis on search and customization.
- Bloomfire: Enterprise knowledge management and insights platform with AI-powered search and content authoring. Directly comparable to Document360's internal KB and customer-facing KB use cases, especially for mid-market and enterprise buyers — Document360 runs explicit competitive comparison pages against Bloomfire.
- Notion: All-in-one workspace combining docs, wikis, databases, and project management with native Notion AI. Competes with Document360 for internal team knowledge bases, technical documentation, and SOPs, and is rapidly adding AI search and content generation features that overlap with Eddy AI.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Document360 social profiles
Digital presenceDocument360 compliance and trust
Trust signalCompliance3 records
Document360 financial estimates
Financial estimateRevenue estimate
Valuation estimate
Document360 leadership team
Management profileNumber of profiles
Document360 funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Document360 M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Document360
What does Document360 do?
Document360 is an AI-powered knowledge base SaaS platform comprising two core products: the Knowledge Base Portal (for editors, writers, and reviewers providing documentation workflows, WYSIWYG and Markdown editors, workflow automation, and version control) and the Knowledge Base Site (for customers and employees providing AI-powered search, responsive design, and self-service). The platform is powered by Eddy AI, which delivers conversational search (Ask Eddy), content generation (AI Writing Agent), and an AI Chatbot for support automation. Additional capabilities include custom workflow builders, 60+ integrations, enterprise security (SOC 2, ISO 27001, SSO/SCIM), and multi-language support across 50+ languages.
Is Document360 a public or private company?
Document360 is a private company. It is classified as corporate owned and is currently operating.
When was Document360 founded?
Document360 was founded in 2017. It employs 1 to 10 people.
Where is Document360 based?
Document360 is headquartered in London, United Kingdom, in the Europe region.
How does Document360 make money?
One revenue line is on record: subscription-based SaaS.
Who are Document360's main competitors?
Broad incumbents on record are Microsoft SharePoint, Zendesk Guide and Intercom Articles. Direct peers are Tettra, Guru, Slab, Confluence (Atlassian), Helpjuice, Bloomfire and Notion.
Does Document360 have an API?
Yes. Document360 provides full programmatic access through REST APIs enabling Get, Post, Put, and Delete operations. APIs allow integration with CRMs, support systems, and product portals. Developers can pull article, user, or reader-level insights for dashboards and analytics, add readers, contributors, or articles from external systems, update articles or user data in real time, and safely remove outdated data while maintaining compliance. APIs expose detailed insights for informed decisions and enable plug-and-play integrations with minimal effort. Developer documentation is at docs.document360.com.
What industry is Document360 in?
Document360's product category is Knowledge Management Software. Its primary akta.pro industry code is HDAEALAH, IT Knowledge Management & Service Desk Platforms, with a secondary code of HDAEANAJ, AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs). Its NAICS code is 513210 and its SIC code is 7372.