What iLobby does

iLobby (operating commercially as FacilityOS) is a Toronto-based, privately held enterprise software company founded in 2013 that provides an AI-powered facility management platform for organizations with complex, multi-site operations. The company's core offering, FacilityOS, unifies five integrated modules—VisitorOS (visitor management with pre-registration, ID scanning, badge printing, NDA signing, watchlists, and touchless sign-in), EmergencyOS (digital mustering, evacuation management, real-time hazard alerts, roll calls, and mass notifications), ContractorOS (credential tracking, automated expiration management, and approval workflows), LogisticsOS (mailroom, parcel, and asset tracking with ERP reconciliation), and SecurityOS (physical identity and access management with real-time door monitoring)—with Beacon AI providing AI-augmented capabilities including an AI Receiving Assistant.

The platform is built on a cloud-based multi-tenant SaaS architecture with 100+ pre-built integrations and supports nine pre-built regulatory compliance frameworks (SOC 2 Type II, ITAR, GMP, GDPR, FSMA, FISMA, CTPAT, SQF, OSHA) plus HIPAA and CCPA. To date the platform has processed 60M+ visitors, 18M+ contractors, 1.6B+ packages, and managed 1.5M+ evacuations across 7,000+ facilities in 70+ countries. iLobby serves 30% of Fortune 500 companies across regulated verticals including manufacturing, energy/mining/heavy industry, healthcare/life sciences, transportation/logistics, public sector/defense, and commercial/financial services, with named enterprise customers including United Airlines, Caterpillar, Bayer, BASF, Tyson Foods, Abbott, DHL, Hitachi Astemo, GKN Aerospace, Comcast, Hilton, and the United States Department of Agriculture.

The company operates a quote-based enterprise SaaS pricing model with annual billing cycles, distributed through a direct enterprise field sales motion with a 'Request a Demo' CTA. Leadership includes Chairman & CEO Ariel Mashiyev, CTO Paul Khakhan, and CRO Ryan Webber, with 101–250 employees globally. A reported $100M funding round was raised in January 2021 from Insight Venture Management (as stated in source data), and the company has earned 40+ G2 category awards including Momentum Leader and Best Relationship in Visitor Management.

Name

iLobby

Legal name

iLobby

Website

https://ilobby.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

101–250 employees

Short description

iLobby (operating as FacilityOS) is a Toronto-based enterprise SaaS company founded in 2013 that provides an AI-powered, multi-module facility management platform—visitor management, emergency evacuation, contractor compliance, logistics, and physical access—for complex, multi-site organizations across regulated industries, serving 30% of Fortune 500 companies across 7,000+ facilities in 70+ countries.

Ownership category

akta.pro rank

Product category

Facility Management Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

IT Asset Management (ITAM) Platforms (HDAEALAD)

akta.pro secondary industry

IT Operations Management (ITOM) Platforms (HDAEALAC)

Keywords

• Visitor management software
• Facility management platform
• Emergency evacuation software
• Contractor compliance management
• Physical access management

Headquarters

HQ city

Toronto

HQ country

Canada

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Platform Subscription: Cloud-based facility management platform delivered as a subscription service with multiple modules (VisitorOS, EmergencyOS, ContractorOS, LogisticsOS, SecurityOS) available as an integrated suite or individual products. Pricing is quote-based, indicating enterprise negotiated contracts typically billed annually or multi-year.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels7 records

Core offering

iLobby (commercially branded as FacilityOS) sells an AI-powered, cloud-based facility management SaaS platform that unifies digital visitor management, emergency evacuation, contractor compliance, mailroom and asset management, and physical identity/access management into a single integrated system. The platform is sold primarily to large multi-site enterprises in regulated industries (manufacturing, healthcare, government, aerospace, logistics, financial services) and is deployed across 7,000+ facilities in 70+ countries, processing 60M+ visitors, 18M+ contractors, and 1.6B+ packages.

Product overview

FacilityOS is an AI-powered facility management platform offering a unified solution with multiple integrated modules: VisitorOS for visitor management and compliance, EmergencyOS for evacuation and emergency management, ContractorOS for contractor compliance and onboarding, LogisticsOS for mailroom and asset management, and SecurityOS for physical identity and access management. The platform is deployed across 6,000+ sites worldwide and processes over 60 million tracked visitors, 18 million contractors, and 1.6 billion packages.

Differentiator

Problem solved

Functional benefit

Brands

• VisitorOS: Digital visitor management solution with pre-registration, ID scanning, badge printing, touchless sign-in, visitor screening, watchlists, and NDA/document signing capabilities.
• EmergencyOS
• ContractorOS
• LogisticsOS
• SecurityOS
• Beacon AI

Products and services

• FacilityOS (AI-Powered Facility Management Platform) AI-powered, cloud-based facility management platform providing real-time visibility into every person and asset in a facility. Unifies visitor management, emergency evacuation, contractor compliance, mailroom/asset management, and physical identity/access management with automated compliance workflows, and is sold to large multi-site enterprises in regulated industries.
• VisitorOS

Quantifiable outcome

• 60M+ visitors tracked on the platform
• +8 more outcomes

Named customers21 records

Segments6 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature8 records

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Sine Group: Sine is a visitor management and contractor management platform with strong penetration in construction and industrial verticals. It overlaps directly with iLobby's VisitorOS and ContractorOS for mid-market and enterprise industrial buyers.
• Brivo: Brivo is a cloud-based physical access control and physical identity management platform. It competes with iLobby's SecurityOS module and increasingly with broader facility security capabilities for enterprise customers.
• Envoy: Envoy is a leading workplace experience and visitor management platform serving enterprise offices. It directly competes with iLobby's VisitorOS in the same product category with overlapping customer base (e.g., tech, mid-market enterprise) and similar SaaS delivery model.
• Proxyclick (now part of SAP): Proxyclick is a direct enterprise visitor management competitor acquired by SAP to anchor workplace experience within Concur/SAP ecosystem. It competes head-to-head with iLobby for enterprise VMS RFPs in EMEA and globally.
• Traction Guest: Traction Guest is an enterprise visitor management platform targeting mid-market and enterprise customers with a similar SaaS delivery model. Comparable to iLobby's VisitorOS in product scope and customer type.

Broad incumbents

• HID Global (HID Origo): HID Global is an established leader in physical access control, identity credentials, and PIAM. It serves similar regulated verticals as iLobby (government, healthcare, enterprise) with deeper domain expertise in physical identity hardware and access control software.
• Honeywell (Commercial Security / Facility Management): Honeywell is a broad industrial and building technologies incumbent offering facility management, security, and access control solutions. As a named competitor to iLobby, it overlaps in enterprise facility operations across manufacturing and industrial customer segments.
• Genetec (Security Center / AutoVu): Genetec is a unified security, access control, and video surveillance platform incumbent serving enterprise, government, and transportation customers. It overlaps with iLobby's physical security and access management modules in mid-to-large enterprise accounts.
• IBM Maximo Application Suite: IBM Maximo is an established enterprise asset management (EAM) platform with broad deployment in manufacturing, energy, transportation, and government. It overlaps with iLobby's asset management and compliance capabilities for the same regulated enterprise buyers.

Emerging players

• AlertEnterprise: AlertEnterprise is a physical identity and access management (PIAM) and security convergence platform focused on critical infrastructure, energy, and government. It competes with iLobby's SecurityOS for PIAM opportunities in highly regulated buyers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/GoiLobby
• Facebookfacebook.com/facilityos
• LinkedInlinkedin.com/company/facilityos

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about iLobby