Caregentic
Caregentic provides an AI-powered continuous care intelligence platform for enterprise health systems, capturing patient clinical signals via SMS and voice between visits and routing structured insight into existing EHR workflows. The company sells annual subscription licenses to large health systems, with a flagship CMS TEAM Episode Operations Layer targeting bundled payment models.
- Company typePrivate
- Founded2023
- HeadquartersNew York, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Caregentic does
Caregentic is a New York-based, venture-backed healthcare technology company that has built an AI-powered continuous care intelligence platform for enterprise health systems. The product operates as a layer between patients and care teams, using 24/7 SMS and voice conversations to capture clinical signals (symptoms, adherence, barriers, and social determinants) and convert them into structured, coded data that flows back to electronic health records through native FHIR/HL7 integration. Three components comprise the platform: a Patient Care Agent that delivers proactive guidance and education without requiring an app download or portal login, a Clinical Intelligence Layer that transforms everyday patient conversations into structured clinical data, and Care Team Agents that perform risk stratification, prioritized task routing, and automatic documentation inside existing clinical workflows.
The company was founded in 2023 and has assembled a design partner network of 15+ leading U.S. health systems including Northwell Health, Yale New Haven Health, UPMC, Stanford Health Care, Vanderbilt University Medical Center, Ohio State University, Ochsner Health, Memorial Hermann, Endeavor Health, Indiana University Health, Sharp HealthCare, Novant Health, Keck Medicine of USC, and Hartford. In April 2025, healthcare technology veteran Russ Johannesson was appointed CEO, with Ashwini Zenooz, MD serving as Executive Chair, Becky James as COO, and Sanjay Mahadi as CTO. The company closed a $23.1M seed round in January 2023 led by Northwell Holdings with Aegis Ventures, and is backed by healthcare-focused VCs Aegis Health Ventures and Digital Consortium.
Caregentic monetizes through quote-based annual subscription licensing to enterprise health systems, with pricing tailored to health system size, episode volume, and deployment scope. The standard deployment timeline is 60-90 days on existing EHR infrastructure. In January 2026, the company launched the TEAM Episode Operations Layer, a specialized product targeting the CMS mandatory bundled payment model covering 30-day post-discharge windows. Published outcomes from Northwell Health OBGYN and surgical service lines include a 93 NPS (versus a 30-40 healthcare industry benchmark), 92% appointment adherence, 65% patient loyalty improvement, 63% reduction in clinician EHR admin time, 55% symptom reduction, and 85% health goal improvement, alongside an estimated 35% reduction in 30-day readmissions through combined pre-op and post-discharge engagement. The company maintains HIPAA and SOC 2 Type II compliance posture.
Caregentic firmographics
Firmographics- Name
- Caregentic
- Legal name
- Caregentic, Inc.
- Website
- https://caregentic.com
- Company type
- Private
- Founded year
- 2023
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Caregentic provides an AI-powered continuous care intelligence platform for enterprise health systems, capturing patient clinical signals via SMS and voice between visits and routing structured insight into existing EHR workflows. The company sells annual subscription licenses to large health systems, with a flagship CMS TEAM Episode Operations Layer targeting bundled payment models.
- Ownership category
- akta.pro rank
Caregentic industry classification
Industry- Product category
- Healthcare AI Software
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)
- akta.pro secondary industries
- Care Management & Coordination Platforms (case/disease management workflows) (HLACAHAD), EHR/EMR Integration & Interoperability Middleware (HL7/FHIR) (HLALAKAD)
Keywords
Where Caregentic is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Caregentic business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- Healthcare Enterprise Software Subscription: SaaS platform licensing to health systems for continuous care intelligence. Pricing likely subscription-based given enterprise healthcare software market norms and the platform's integration with health system operations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise health system platform licensing |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels3 records
Caregentic product offering
Product offeringCore offering
Caregentic sells an AI-powered Continuous Care Intelligence Platform to health systems that converts everyday patient SMS and voice conversations into structured clinical data, automates routine engagement, routes prioritized signals to care teams, and writes every interaction back to the EHR via closed-loop FHIR/HL7 integration. A specialized TEAM Episode Operations Layer addresses CMS mandatory bundled payment models for 30-day post-discharge monitoring.
Product overview
Caregentic offers a unified Continuous Care Intelligence Platform designed for healthcare operations. The platform combines three core components: the Patient Care Agent (24/7 SMS/voice patient companion), the Clinical Intelligence Layer (signal capture and transformation into structured clinical data), and Care Team Agents (risk stratification, prioritized tasks, and auto-documentation). The platform integrates with existing EHR systems via FHIR/HL7 standards to enable closed-loop data flow. A specialized TEAM Episode Operations Layer addresses CMS mandatory bundled payment models for post-discharge monitoring.
Differentiator
Problem solved
Functional benefit
Products and services
- Continuous Care Intelligence Platform AI-powered SaaS platform sold to health systems that transforms everyday patient SMS and voice conversations into structured clinical insight, automates routine engagement, routes prioritized signals to care teams, and documents every interaction back into the EHR via FHIR/HL7 integration.
- TEAM Episode Operations Layer Specialized continuous monitoring module for CMS mandatory bundled payment models, providing automated 30-day post-discharge patient monitoring, intelligent alert routing, structured episode intelligence mapped to TEAM outcome categories (readmission risk, symptom escalation, medication adherence, PT compliance, wound care status), and automatic EHR documentation.
Quantifiable outcome
- 93 NPS vs 30-40 industry benchmark for engaged patients
- +5 more outcomes
Companies that use Caregentic
Customer profileNamed customers15 records
Segments3 records
Ideal customer profiles1 record
Caregentic technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability8 records
Feature8 records
Caregentic partnerships and signals
Strategic signalPartnerships
14 partnerships are on record, tiered flagship and core.
- Northwell HealthflagshipLeading New York health system that is a design partner and active customer. Northwell Health OBGYN and surgical service lines deployed Caregentic, generating measurable outcomes including 93 NPS and 92% appointment adherence. Provides clinical governance input and operational reality perspective for platform development.
- Novant HealthcoreDesign partner for continuous care intelligence platform development. Logo displayed in partnership section.
- Keck Medicine of USCcoreDesign partner providing clinical workflow and operational expertise. Logo displayed in partnership section.
- Yale New Haven HealthcoreDesign partner providing clinical governance and operational expertise for platform development. Logo displayed in partnership section.
- UPMCcoreDesign partner for platform development and deployment. Logo displayed in partnership section.
- Vanderbilt University Medical CentercoreDesign partner for clinical intelligence development. Logo displayed in partnership section.
- Ohio State UniversitycoreDesign partner for platform development. Logo displayed in partnership section.
- Ochsner HealthcoreDesign partner for continuous care intelligence platform. Logo displayed in partnership section.
- Memorial HermanncoreDesign partner for platform development. Logo displayed in partnership section.
- Endeavor HealthcoreDesign partner for continuous care intelligence platform. Logo displayed in partnership section.
- Indiana University HealthcoreDesign partner for continuous care intelligence. Logo displayed in partnership section.
- Sharp HealthCarecoreDesign partner for platform development. Logo displayed in partnership section.
- HardfordcoreDesign partner for continuous care intelligence platform. Logo displayed in partnership section.
- Stanford Health CarecoreDesign partner for platform development. Logo displayed in partnership section.
Scale indicators8 records
Recent moves6 records
Expansion highlights5 records
Caregentic competitors and assessment
Company assessmentDirect peers
- CipherHealth: CipherHealth is a longstanding patient engagement and outreach platform for health systems, providing rounding, post-discharge outreach, and care navigation. It is a direct peer because Caregentic competes in the same health-system patient engagement budget, particularly for post-discharge follow-up and appointment adherence use cases.
- Augmedix: Augmedix provides AI-powered ambient clinical documentation and virtual medical scribe services for health systems. It is a direct peer because Caregentic's Care Team Agents and auto-documentation compete for the same clinician documentation automation budget within enterprise health systems.
- Luma Health: Luma Health provides patient engagement, scheduling, and communication automation for health systems and provider groups. It is a direct peer because Caregentic's appointment adherence and reminder automation compete in the same patient communication and scheduling workflow category.
- Abridge: Abridge provides AI-powered clinical documentation and ambient scribe technology for clinicians. It is a direct peer because Caregentic competes for the same clinician workflow automation budget within health systems, particularly around auto-documentation and EHR admin reduction, although Abridge focuses on visit-time documentation while Caregentic focuses on between-visit engagement.
- Suki AI: Suki is an AI clinical assistant that automates documentation, coding, and EHR workflows for clinicians. It is a direct peer because Caregentic's Care Team Agents and closed-loop EHR enrichment compete for the same clinical workflow automation budget that Suki addresses with ambient documentation.
- Memora Health (Clarify): Memora Health / Clarify provides AI-powered patient engagement and care navigation via SMS, capturing signals between visits and routing them to care teams. It is a direct peer because Caregentic's Patient Care Agent and Clinical Intelligence Layer compete in the same between-visit SMS-based engagement and care coordination category.
- Wellbe: Wellbe provides patient navigation and episode-based engagement for bundled payment and surgical episode programs. It is a direct peer because Caregentic's TEAM Episode Operations Layer competes specifically in the CMS bundled payment and surgical episode post-discharge monitoring category that Wellbe pioneered.
Broad incumbents
- Health Catalyst: Health Catalyst is a broad healthcare data and analytics platform serving large health systems with population health, value-based care, and care management capabilities. It is a broad incumbent because it competes for the same enterprise health system analytics and care coordination budget as Caregentic, but as part of a much larger portfolio rather than as a specialized engagement platform.
- GetWellNetwork: GetWellNetwork is an established patient engagement platform for health systems covering inpatient, ambulatory, and post-discharge workflows. It is a broad incumbent because Caregentic competes for the same patient engagement budget within health systems, but GetWellNetwork serves a wider set of use cases across the care continuum.
Emerging players
- Conversa Health (Health Catalyst): Conversa Health, now part of Health Catalyst, provides automated virtual care conversations and patient engagement for health systems. It is an emerging player within the broader incumbent because its AI-driven conversation platform overlaps with Caregentic's Patient Care Agent and Clinical Intelligence Layer use cases.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Caregentic social profiles
Digital presenceCaregentic compliance and trust
Trust signalCompliance3 records
Caregentic financial estimates
Financial estimateRevenue estimate
Valuation estimate
Caregentic leadership team
Management profileNumber of profiles
Profiles4 records
Caregentic funding detail
Funding detailFunding overview
Funding rounds1 record
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Caregentic M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Caregentic
What does Caregentic do?
Caregentic sells an AI-powered Continuous Care Intelligence Platform to health systems that converts everyday patient SMS and voice conversations into structured clinical data, automates routine engagement, routes prioritized signals to care teams, and writes every interaction back to the EHR via closed-loop FHIR/HL7 integration. A specialized TEAM Episode Operations Layer addresses CMS mandatory bundled payment models for 30-day post-discharge monitoring.
Is Caregentic a public or private company?
Caregentic is a private company. It is classified as venture growth investor backed and is currently operating.
When was Caregentic founded?
Caregentic was founded in 2023. It employs 11 to 50 people.
Where is Caregentic based?
Caregentic is headquartered in New York, United States, in the North America region.
How does Caregentic make money?
One revenue line is on record: healthcare Enterprise Software Subscription.
Who are Caregentic's main competitors?
Direct peers on record are CipherHealth, Augmedix, Luma Health, Abridge, Suki AI, Memora Health (Clarify) and Wellbe. Broad incumbents are Health Catalyst and GetWellNetwork. Conversa Health (Health Catalyst) is listed as an emerging player.
Does Caregentic have an API?
No public API is recorded for Caregentic.
What industry is Caregentic in?
Caregentic's product category is Healthcare AI Software. Its primary akta.pro industry code is HLALABAJ, Patient Engagement, Education & Messaging Platforms (portal/CRM integrated), with a secondary code of HLACAHAD, Care Management & Coordination Platforms (case/disease management workflows). Its SIC code is 7370.