What GetWellNetwork does

GetWellNetwork, Inc. (dba Get Well, now operating as GW RhythmX following its November 2025 combination with RhythmX AI) is a Bethesda, Maryland-based digital patient engagement platform company founded in 2000 by Michael O'Neil. The company provides GetWell 360, a platform-plus-modules architecture spanning the inpatient-to-home continuum. Core modules include GetWell Inpatient (smart-room engagement), GetWell Loop (digital care management), GetWell Navigate (virtual navigation), GetWell Rounds+ (digital rounding), GetWell Anywhere (mobile/cross-continuum engagement for federal and general populations), and a library of 230+ evidence-based digital care plans. Since the July 2024 acquisition by SAIGroup, the platform has been augmented with the GW RhythmX AI layer and the Opal conversational patient assistant, combining predictive and generative AI with high-touch human navigation.

The platform integrates bidirectionally with 20+ EHR systems (Epic, Oracle Health/Cerner, MEDITECH, athenahealth, and others) and 500+ partner systems, and holds FedRAMP Moderate ATO, HITRUST r2, and SOC 2 Type II certifications. The company serves three primary customer segments — health systems and hospitals, health plans/payers (Medicare Advantage, Medicaid, ACA), and federal government healthcare (notably Veterans Affairs with 71 VAMC clients across 15 of 18 VISNs) — through dedicated direct enterprise field sales teams. Selected customers include Veterans Affairs, Adventist Health, Kaiser Permanente, LifeBridge Health, UCSF, Palomar Health, and Mackenzie Health.

The business model is enterprise SaaS: quote-based subscriptions sold via multi-year contracts with pricing tied to bed count, modules deployed, and contract length. Historical growth has been driven by tuck-in acquisitions (Marbella 2014, Skylight 2015, Seamless 2017, HealthLoop 2017/2018, Docent 2021), deep EHR partnerships, and geographic expansion to 5 countries (United States, Canada, Saudi Arabia, and others). The 2024 SAIGroup acquisition and the 2025 GW RhythmX combination mark a strategic pivot to position the company as an AI-native precision care platform targeting health-system revenue growth, retention, and population health outcomes.

Name

GetWellNetwork

Legal name

GetWellNetwork, Inc.

Website

http://www.getwellnetwork.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

251–500 employees

Short description

GetWellNetwork (now GW RhythmX) provides a digital patient engagement platform that combines AI-powered navigation with high-touch care experiences across the inpatient-to-home continuum, serving over 1,000 hospitals, health plans, and federal agencies including the VA.

Ownership category

akta.pro rank

Product category

Healthcare Patient Engagement Software

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)

akta.pro secondary industries

Care Navigation, Referral & Digital Front Door Platforms (HLALABAH), Care Management & Coordination Platforms (case/disease management workflows) (HLACAHAD), Data Aggregation, Interoperability & APIs for RPM (FHIR/IoMT Gateways) (HLACAFAO)

Keywords

• Patient engagement platform
• Digital health solutions
• Care management software
• Healthcare technology platform
• Patient experience software

Headquarters

HQ city

Bethesda

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Others

Revenue model

1. Platform Software Licenses and Subscriptions: Get Well generates revenue through enterprise software platform licenses and subscriptions for their GetWell 360 patient engagement platform. Health systems, hospitals, and health plans pay for access to the platform which includes various modules for patient engagement, care management, and population health. Pricing is quote-based and varies by organization size and modules selected.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

Core offering

GetWellNetwork (dba Get Well) operates the GetWell 360 / GW RhythmX digital patient engagement platform, combining AI-powered navigation, the Opal AI patient assistant, and human care navigators across inpatient, outpatient, community, and home settings. The company sells the platform to U.S. health systems, hospitals, health plans, and federal healthcare agencies, supported by 230+ evidence-based care plans, 20+ EHR integrations, and 500+ partner integrations.

Product overview

GetWellNetwork operates as a platform-plus-modules architecture centered on Get Well 360, a next-generation digital patient engagement platform. The core offering includes GetWell Inpatient (smart room and in-hospital engagement), GetWell Loop (digital care management), GetWell Navigate (virtual navigation), GetWell Rounds+ (digital rounding), and GetWell Anywhere (mobile/cross-continuum engagement). The GW RhythmX platform combines Get Well with RhythmX AI for precision care. Additional specialized modules address Population Health Management, SDOH Screening & Navigation, Maternal Health, Youth Mental Health, Patient Activation, and Guided Care/Care Plans. The company also offers Federal government solutions through GetWell Anywhere-Federal with FedRAMP authorization. An AI-powered patient assistant called Opal and 230+ evidence-based digital care plans round out the portfolio.

Differentiator

Problem solved

Functional benefit

Brands

• GetWell 360: Next-generation digital patient engagement platform spanning inpatient, outpatient, community, and home settings with AI and live navigators
• GetWell Loop
• GetWell Inpatient
• GetWell Navigate
• GetWell Rounds+
• GetWell Anywhere
• Opal
• The O'Neil Center

Products and services

• GetWell 360 / GW RhythmX Platform Enterprise digital patient engagement platform combining AI-powered navigation, evidence-based care plans, and human care navigators across inpatient, outpatient, community, and home settings; sold to U.S. health systems, hospitals, health plans, and federal healthcare agencies.
• GetWell Inpatient Inpatient digital engagement solution (including SmartRoom capabilities) that delivers education, pain management, discharge planning, and entertainment at the bedside for hospitalized patients; for hospitals and health systems.
• GetWell Loop Automated, longitudinal post-discharge and ongoing care messaging product that engages patients via text, email, and patient portal to monitor recovery and escalate issues; used by hospitals and ambulatory care teams.
• GetWell Navigate High-touch care navigation service (combined with technology) that helps patients complete care plans, address barriers, and connect to community resources; for health systems, health plans, and federal customers.
• GetWell Rounds+ Digital rounding and patient experience capture product used by nurse leaders and care teams in hospitals to standardize rounding workflows and surface real-time patient feedback.
• GetWell Anywhere Consumer-facing digital engagement product that brings the GetWell experience to ambulatory, community, and home settings via mobile and web; for health systems, health plans, and providers.
• Anywhere-Federal FedRAMP-authorized edition of the GetWell Anywhere engagement platform for U.S. federal healthcare agencies and beneficiaries, meeting federal security and compliance requirements.
• SDOH Screening & Navigation Digital SDOH screening, referral, and navigation solution that identifies social risk factors and connects patients to community resources; for health systems, health plans, and community-based organizations.
• Maternal Health Solutions Condition-specific digital maternal health engagement and care plan product covering pregnancy, postpartum, and ongoing maternal care; for health systems, health plans, and federal programs.
• Youth Mental Health Solutions Condition-specific digital youth and adolescent mental health engagement product with screening, care plans, and navigation; for health systems, health plans, and community providers.
• Opal AI Patient Assistant AI-powered conversational patient assistant that delivers personalized, on-demand guidance and answers patient questions across the care journey; deployed within the GetWell 360 / GW RhythmX platform.

Quantifiable outcome

• 92% of patients are 'Extremely Likely' to recommend organizations using Get Well
• +16 more outcomes

Named customers23 records

Segments9 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration24 records

AI capability9 records

Feature9 records

Partnerships

37 partnerships are on record, tiered core, flagship and minor.

• EpiccoreTechnology or IntegrationDeep integration partnership with Epic providing bidirectional data exchange and SMART app capabilities. Get Well embeds within Epic's EHR ecosystem allowing clinicians to access patient engagement tools directly from Epic workflows. Over 75% of partnerships renewed are Epic-enabled clients.
• Oracle Health (Cerner)coreTechnology or IntegrationStrategic partnership with Oracle Health (formerly Cerner) to deliver connected consumer experiences across the care continuum. Deep integration with Cerner Message Center and VistA/CPRS systems for VA deployments.
• SAIGroupflagshipStrategic or Co-development PartnerIn July 2024, SAI Group (U.S.-based AI investment firm) acquired Get Well to integrate predictive and generative AI technologies into patient engagement solutions. Get Well is now part of SAIGroup, combining advanced AI navigation with high-touch care experiences.
• Amazon AlexacoreTechnology or IntegrationIntegration partnership to deliver personalized, convenient care through Alexa skills. Smart Room capabilities accessible via voice commands.
• SamsungcoreTechnology or IntegrationPartnership for commercial display solutions in healthcare facilities, including smart TVs and digital signage for patient engagement.
• ZoomcoreTechnology or IntegrationVideo conferencing integration for telehealth capabilities, enabling enhanced communications between patients and care teams.
• AIVA HealthcoreTechnology or IntegrationVoice-powered virtual health assistant for Smart Rooms in hospital patient rooms and senior living communities.
• SalesforcecoreTechnology or IntegrationCRM integration partnership enabling connected customer experiences and care coordination.
• FindhelpcoreTechnology or IntegrationSocial care search engine integration for SDOH navigation, allowing patients to proactively access free or reduced-cost community resources.
• Uber HealthminorStrategic or Co-development PartnerPartnership for transportation and delivery solutions to enhance patient experience and care access.
• Unite UscoreTechnology or IntegrationNetwork for coordinating community referrals and closing the loop on social determinants of health.
• Wolters Kluwer (UpToDate Lexidrug)coreTechnology or IntegrationMedication decision support integration providing evidence-based drug information within patient engagement workflows.
• WebMD IgnitecoreTechnology or IntegrationPatient education content partnership providing clinically validated education materials meeting HEDIS, Star Ratings, and URAC standards.
• KidsHealthcoreTechnology or IntegrationPediatric patient education content providing easy-to-follow articles, slideshows, videos, and health tools for families.
• HealthwisecoreTechnology or IntegrationEvidence-based, easy-to-understand health education content integration.
• KramescoreTechnology or IntegrationPatient education materials and handouts in digital and physical formats for patient engagement.
• AARPminorStrategic or Co-development PartnerNonprofit partnership empowering people to choose how they live as they age, focusing on older adult engagement.
• AWS GovCloudcoreTechnology or IntegrationCloud infrastructure partnership providing isolated U.S. sovereign regions for elevated compliance needs in government healthcare deployments.
• CrestroncoreTechnology or IntegrationAdvanced control and automation systems integration for smart room technology and environmental controls.
• VoceracoreTechnology or IntegrationClinical communication and workflow integration unifying care team communication and patient care coordination.
• AthenahealthcoreTechnology or IntegrationIntegration with athenaOne EHR platform combining software and services for clinical complexity and performance improvement.
• VeradigmcoreTechnology or IntegrationGlobal healthcare IT integration enabling connected communities of health through open platforms.
• MEDITECHcoreTechnology or IntegrationIntegration with MEDITECH Expanse intelligent EHR platform for digital healthcare experiences.
• eClinicalWorkscoreTechnology or IntegrationIntegration partnership for interoperability with eClinicalWorks EHR systems.
• Greenway HealthcoreTechnology or IntegrationIntegration partnership with Greenway Health EHR and practice management solutions.
• McKessoncoreTechnology or IntegrationPharmacy management software and services integration for medication teaching and management.
• CBORDcoreTechnology or IntegrationHealthcare nutrition and food service solutions integration for patient meal ordering.
• Sodexo HealthcarecoreTechnology or IntegrationFood and nutrition services integration supporting hospital nutrition and patient meal delivery.
• CaregilitycoreTechnology or IntegrationTelehealth and AI platform at point of care to reinforce bedside teams and improve patient safety.
• LookDeepcoreTechnology or IntegrationAI-powered telemedicine using computer vision and AI technology for continuous patient monitoring.
• CenTrakcoreTechnology or IntegrationReal-time location system (RTLS) visibility solutions and analytics for healthcare facilities.
• Securitas HealthcarecoreTechnology or IntegrationRTLS visibility solutions and analytics for patient and staff safety.
• SonitorcoreTechnology or IntegrationUltrasound location solutions for healthcare facilities to track staff, patients, and equipment.
• The Joint CommissionminorStrategic or Co-development PartnerPartnership supporting quality improvement and patient safety standards in healthcare organizations.
• PexipcoreTechnology or IntegrationVideo communication platform for cross-border healthcare communications and virtual meetings.
• Care.aicoreTechnology or IntegrationAI-powered ambient monitoring platform delivering real-time behavior data for clinical and operational insights.
• Inception Health / Froedtert & MCWminorStrategic or Co-development PartnerStrategic partnership with Inception Health (innovation arm of Froedtert & MCW) for digital health innovation and testing new engagement solutions.

Scale indicators22 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Lumeon: Lumeon is a care pathway orchestration platform that automates patient journeys across the care continuum. It directly competes with GetWell Navigate and GetWell Loop on digital care navigation, automated check-ins, and care plan delivery for health systems.
• LeanTaaS: LeanTaaS provides AI-powered hospital operations and patient flow optimization (including iQueue for infusion centers and operating rooms). It is an adjacent peer in the hospital AI software category, increasingly competing for the same health system digital transformation budgets as Get Well.
• CipherHealth: CipherHealth is a digital patient engagement and rounding platform serving hospitals and health systems. It is a direct competitor to GetWell Inpatient and GetWell Rounds+, with overlapping use cases in post-discharge follow-up, patient rounding, and care transitions.
• Force Therapeutics: Force Therapeutics delivers digital care plans and virtual care management for episodic and orthopedic conditions. It competes directly with GetWell Guided Care on digital care plans for surgical, musculoskeletal, and chronic episodes.
• Relatient: Relatient provides patient engagement solutions including appointment reminders, digital scheduling, and broadcast messaging for healthcare organizations. It directly overlaps with GetWell's patient activation, scheduling, and outreach capabilities for practices, medical groups, and health systems.
• Upfront Healthcare Services: Upfront is a patient engagement platform focused on ambulatory access, personalized outreach, and care navigation for health systems. It competes directly with GetWell Loop and GetWell Anywhere on patient activation, appointment reminders, and care gap closure.

Broad incumbents

• Health Catalyst: Health Catalyst is a broader healthcare data and analytics platform that also offers care management and patient engagement workflows (including acquired Twistle). It overlaps with GetWell's population health, care management, and digital care plan offerings as part of a wider portfolio.
• Epic Systems: Epic is the dominant EHR vendor and a strategic partner but increasingly a competitor as it embeds patient engagement, care plans, and messaging natively. Since 75% of Get Well's renewals are Epic-enabled, Epic's roadmap is a direct determinant of Get Well's positioning.
• Teladoc Health: Teladoc is a broad virtual care and digital health platform offering telehealth, chronic care management, and patient engagement. It competes with GetWell in remote monitoring, virtual care delivery, and whole-person digital care for health plans and providers.

Emerging players

• Memora Health: Memora Health is an AI-native patient engagement platform that automates clinical workflows and patient navigation using large language models. It is an emerging AI-driven alternative to GetWell Loop and Opal for care plan adherence and care team communication.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/GetWellNetwork
• LinkedInlinkedin.com/company/30444
• Facebookfacebook.com/126386690709473

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Subsidiaries5 records

Funding overview

Funding rounds4 records

Investors9 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A4 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about GetWellNetwork