Viable
- Company typePrivate
- Founded2020
- HeadquartersSan Francisco, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
Viable firmographics
Firmographics- Name
- Viable
- Legal name
- Viable
- Website
- https://askviable.com
- Company type
- Private
- Founded year
- 2020
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Viable industry classification
Industry- Product category
- Customer Feedback Analytics
- NAICS
- Marketing Research and Public Opinion Polling (541910), Custom Computer Programming Services (541511)
- SIC
- Services-Prepackaged Software (7372), Services-Management Consulting Services (8742)
- akta.pro primary industry
- Customer Data Platforms (CDP) & Identity Resolution (BPAFAFAD)
- akta.pro secondary industries
- Customer Journey Orchestration & Campaign Management (BPAFAFAF), E-commerce & Retail Recommendation Engines (HDAAAGAA)
Keywords
Where Viable is headquartered
LocationHeadquarters
- HQ city
- San Francisco
- HQ country
- United States
- HQ region
- North America
Markets served
Viable business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations
Viable product offering
Product offeringCore offering
Viable provides an AI-powered platform that automates customer feedback analysis by letting users query customer data in natural language. The platform processes text-based customer feedback and returns analyzed insights, enabling businesses to inform decisions with data-backed findings without manual categorization or dashboards.
Product overview
Viable offers a single unified AI platform for natural language querying of customer feedback. The core Viable Platform enables users to ask questions about customer data in plain language and receive analyzed results, supporting data analysis capabilities and market intelligence efforts.
Differentiator
Problem solved
Functional benefit
Products and services
- Viable Platform An AI-powered platform that enables natural language querying of customer feedback, allowing businesses to ask questions in plain language and receive analyzed insights. Built for product, CX, and insights teams at companies that collect large volumes of unstructured customer data.
Companies that use Viable
Customer profileIdeal customer profiles1 record
Viable technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability2 records
Viable partnerships and signals
Strategic signalScale indicators1 record
Recent moves4 records
Expansion highlights4 records
Viable competitors and assessment
Company assessmentDirect peers
- Thematic: AI-powered customer feedback analytics platform that uses NLP to surface themes and insights from unstructured feedback. Closely comparable to Viable in target customer (mid-market CX/insights teams) and underlying technology (text analytics on feedback).
- Chattermill: Unified customer feedback intelligence platform applying AI/NLP to analyze feedback across channels. Direct competitor to Viable, serving similar CX and product teams with similar conversational analytics capabilities.
- Kapiche: AI-driven customer feedback analytics platform that turns unstructured customer data into actionable insights. Comparable to Viable on technology stack, target buyer (CX/research leaders), and go-to-market motion.
- Wonderflow: AI-based customer feedback analytics platform that consolidates and analyzes unstructured feedback. Closely comparable to Viable in NLP-first approach, target verticals (consumer brands), and insight delivery model.
- Idiomatic: AI customer experience analytics platform that helps support and CX teams extract insights from customer interactions. Comparable to Viable in technology, buyer persona, and analytical output.
- Lumoa: AI-powered customer experience analytics tool that turns customer feedback into actionable insights. Comparable to Viable in NLP approach, CX focus, and SaaS delivery model.
Broad incumbents
- Medallia: Large-scale enterprise experience management platform with text analytics and feedback AI capabilities. Competes with Viable at the high end of the market with a much broader suite, serving the same voice-of-customer buyer.
- Qualtrics: Dominant experience management platform offering survey-based and AI-powered feedback analysis. Overlaps with Viable's feedback analytics value proposition, but bundles it into a much broader XM suite sold to enterprises.
- InMoment: Enterprise experience improvement platform combining survey, social, and text analytics with AI. Competes with Viable in the same CX analytics category but at larger scale and with broader service offerings.
Emerging players
- Keatext: AI-based text analytics platform for open-ended survey responses and customer feedback. Comparable to Viable on the core NLP-for-feedback use case, though typically sold as a complement to existing survey platforms.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks6 records
Key highlights5 records
Customer concentration
Viable social profiles
Digital presenceViable financial estimates
Financial estimateRevenue estimate
Valuation estimate
Viable leadership team
Management profileNumber of profiles
Profiles2 records
Viable funding detail
Funding detailFunding overview
Funding rounds4 records
Investors9 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Viable M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Viable
What does Viable do?
Viable provides an AI-powered platform that automates customer feedback analysis by letting users query customer data in natural language. The platform processes text-based customer feedback and returns analyzed insights, enabling businesses to inform decisions with data-backed findings without manual categorization or dashboards.
Is Viable a public or private company?
Viable is a private company. It is classified as venture growth investor backed and is currently operating.
When was Viable founded?
Viable was founded in 2020. It employs 11 to 50 people.
Where is Viable based?
Viable is headquartered in San Francisco, United States, in the North America region.
Who are Viable's main competitors?
Direct peers on record are Thematic, Chattermill, Kapiche, Wonderflow, Idiomatic and Lumoa. Broad incumbents are Medallia, Qualtrics and InMoment. Keatext is listed as an emerging player.
Does Viable have an API?
No public API is recorded for Viable.
What industry is Viable in?
Viable's product category is Customer Feedback Analytics. Its primary akta.pro industry code is BPAFAFAD, Customer Data Platforms (CDP) & Identity Resolution, with a secondary code of BPAFAFAF, Customer Journey Orchestration & Campaign Management. Its NAICS code is 541910 and its SIC code is 7372.