DocASAP
DocASAP, now Optum Patient Access and Engagement, is a SaaS platform that helps health systems, payers, and federal health agencies acquire patients, schedule appointments, run digital intake, and manage ongoing patient communication, distributed through Optum's enterprise sales force and the Optum AI Marketplace.
- Company typePrivate
- Founded2012
- HeadquartersHerndon, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What DocASAP does
DocASAP, now operating as Optum Patient Access and Engagement following its acquisition by Optum, is a SaaS platform that helps healthcare providers, payers, and federal government health systems acquire patients, schedule appointments, run digital intake, and manage ongoing patient communication. The platform is structured around two core modules: Patient Acquisition and Online Scheduling, which uses provider search and matching algorithms to route patients to in-network providers across channels including Google, Healthgrades, social media, and payer or provider portals; and Patient Intake, Engagement and Retention, which supports 24/7 booking, pre-registration, ID upload, digital check-in, secure two-way chat, payment, and targeted outreach for follow-up, care coordination, and referrals. A separate practice growth and analytics layer adds market insights, clinical and consumer data, network management, and digital marketing tools, and the platform integrates with virtually any EHR via APIs for real-time data exchange.
Underlying technology emphasizes interoperability and configurability, with EHR-agnostic APIs, real-time data views, and configurable workflows designed for enterprise healthcare IT environments. Distribution runs entirely through Optum's enterprise field sales organization and the Optum AI Marketplace, positioning the offering as a buyer-led, consultative sale into large health systems, payers, and government agencies rather than a self-serve or SMB motion. The company is headquartered in Herndon, Virginia, operates with 51–100 employees, and was founded in 2012. It was recognized as a Leader in the Everest Group Peak Matrix for Patient Engagement Platforms in 2023.
DocASAP firmographics
Firmographics- Name
- DocASAP
- Legal name
- DocASAP
- Website
- https://docasap.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Acquired
- Headcount range
- 51–100 employees
- Short description
- DocASAP, now Optum Patient Access and Engagement, is a SaaS platform that helps health systems, payers, and federal health agencies acquire patients, schedule appointments, run digital intake, and manage ongoing patient communication, distributed through Optum's enterprise sales force and the Optum AI Marketplace.
- Ownership category
- akta.pro rank
DocASAP industry classification
Industry- Product category
- Healthcare Patient Engagement Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Offices of Physicians (6211)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Health Services (8000)
- akta.pro primary industry
- Virtual Nursing, Telemonitoring & Command Center Platforms (HLACAFAH)
- akta.pro secondary industry
- Healthcare Provider ERP (Hospital Operations, Supply Chain, Finance) (HDAEAEAH)
Keywords
Where DocASAP is headquartered
LocationHeadquarters
- HQ city
- Herndon
- HQ country
- United States
- HQ region
- North America
Markets served
DocASAP business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Healthcare Enterprise Software Subscription: Enterprise SaaS subscription model for patient access and engagement solutions sold to healthcare providers and payers. Pricing not publicly disclosed and handled through sales inquiry.
Go-to-market motion1 record
Distribution channels2 records
Marketing channels4 records
DocASAP product offering
Product offeringCore offering
DocASAP operates the Optum Patient Access and Engagement platform, a SaaS solution that helps healthcare providers and payers acquire new patients, offer 24/7 online scheduling and provider search, streamline digital pre-registration and check-in, manage secure two-way patient communication, and run practice growth analytics. The platform integrates with virtually any EHR system and is sold to health systems, hospitals, physician groups, payers, and federal government health agencies.
Product overview
Optum Patient Access and Engagement (formerly DocASAP) is a unified, patient-first digital platform that combines patient acquisition, scheduling, intake, engagement, and retention capabilities. The platform consists of two main modules: Patient Acquisition and Online Scheduling (for reaching broader audiences through provider search and scheduling) and Patient Intake, Engagement and Retention (for digital intake, communications, and ongoing care coordination). The platform integrates with EHR systems and is available on the Optum AI Marketplace.
Differentiator
Problem solved
Functional benefit
Products and services
- Optum Patient Access and Engagement (formerly DocASAP)
Quantifiable outcome
- New patients and improved time to care, lower no-show rates, more efficient payments, operating efficiencies and exceptional ROI
Companies that use DocASAP
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles3 records
DocASAP technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
DocASAP partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- EHR Systems (Generic Integration)coreThe platform seamlessly integrates with virtually any EHR system, allowing for real-time data views. Built for interoperability, compliance, and scalability with APIs and configuration options. This broad EHR integration capability is a core feature enabling the platform to work within existing healthcare IT infrastructure.
Scale indicators1 record
Recent moves7 records
Expansion highlights4 records
DocASAP competitors and assessment
Company assessmentDirect peers
- Kyruus: Provider search, scheduling, and patient access platform sold to health systems and payers. Directly comparable to DocASAP's patient acquisition and online scheduling module, including provider directory and matching capabilities.
- Zocdoc: Consumer-facing online scheduling marketplace connecting patients with providers. Highly comparable to DocASAP's online scheduling and provider search functionality, though differentiated by its consumer marketplace model.
- Luma Health: Patient engagement and communication platform offering scheduling, intake, and two-way messaging for providers. Directly overlaps with DocASAP's intake, engagement, and retention modules.
- Phreesia: Patient intake, check-in, and engagement platform widely deployed across health systems and physician groups. Closely comparable to DocASAP's digital intake and pre-registration capabilities, with similar enterprise GTM motion.
- Relatient: Patient engagement platform providing appointment reminders, two-way messaging, online scheduling, and digital intake. Direct competitor in the patient communication and scheduling category served by DocASAP.
- Clearwave: Digital patient intake, eligibility, and check-in platform for specialty practices and health systems. Comparable to DocASAP's patient intake module with similar pre-registration and self-service workflows.
- PatientPop (Tebra): Practice growth and patient acquisition platform for independent practices, including scheduling, intake, and digital marketing. Comparable to DocASAP's patient acquisition module and practice growth analytics.
Broad incumbents
- athenahealth: Major EHR and practice management vendor with native patient scheduling, intake, and patient engagement capabilities. A broad incumbent whose bundled offerings compete with DocASAP's point solutions across physician practices.
- Oracle Health (Cerner): Large-scale EHR and health IT platform that has invested heavily in patient portal, scheduling, and engagement functionality. A broad incumbent alternative for large health systems evaluating DocASAP.
- Salesforce Health Cloud: Healthcare CRM and patient engagement platform built on Salesforce's broader ecosystem, used by payers and providers for member/patient communication and outreach. Comparable in patient communication and CRM-adjacent engagement use cases.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
DocASAP social profiles
Digital presenceDocASAP financial estimates
Financial estimateRevenue estimate
Valuation estimate
DocASAP leadership team
Management profileNumber of profiles
DocASAP funding detail
Funding detailFunding overview
Funding rounds5 records
Investors4 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
DocASAP M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about DocASAP
What does DocASAP do?
DocASAP operates the Optum Patient Access and Engagement platform, a SaaS solution that helps healthcare providers and payers acquire new patients, offer 24/7 online scheduling and provider search, streamline digital pre-registration and check-in, manage secure two-way patient communication, and run practice growth analytics. The platform integrates with virtually any EHR system and is sold to health systems, hospitals, physician groups, payers, and federal government health agencies.
Is DocASAP a public or private company?
DocASAP is a private company. It is classified as corporate owned and is currently acquired.
When was DocASAP founded?
DocASAP was founded in 2012. It employs 51 to 100 people.
Where is DocASAP based?
DocASAP is headquartered in Herndon, United States, in the North America region.
How does DocASAP make money?
One revenue line is on record: healthcare Enterprise Software Subscription.
Who are DocASAP's main competitors?
Direct peers on record are Kyruus, Zocdoc, Luma Health, Phreesia, Relatient, Clearwave and PatientPop (Tebra). Broad incumbents are athenahealth, Oracle Health (Cerner) and Salesforce Health Cloud.
Does DocASAP have an API?
No public API is recorded for DocASAP.
What industry is DocASAP in?
DocASAP's product category is Healthcare Patient Engagement Software. Its primary akta.pro industry code is HLACAFAH, Virtual Nursing, Telemonitoring & Command Center Platforms, with a secondary code of HDAEAEAH, Healthcare Provider ERP (Hospital Operations, Supply Chain, Finance). Its NAICS code is 51821 and its SIC code is 7372.