What Digital Silk does

Digital Silk is a privately held, founder-led full-service digital agency headquartered in Miami, Florida, with additional US regional offices in New York City, Chicago, and San Diego, and operations across the UK and Europe. The firm delivers an integrated portfolio spanning custom website design and redesign, eCommerce development (Shopify, WooCommerce, Magento, headless commerce), web development (React, Vue.js, PHP, custom CMS), branding and rebranding (logo, brand identity, brand books), digital marketing (SEO, PPC, social, email, B2B lead generation), custom software development, mobile and web apps, ERP integrations (NetSuite via Celigo, Microsoft Dynamics), and AI integration services. Its technology stack emphasizes custom builds over pre-made themes, with platform-specific expertise across WordPress, Shopify, WooCommerce, and Magento, and documented integrations with Klaviyo, HubSpot, Salesforce, QuickBooks, and Stripe.

The agency serves a diversified mix of enterprise, mid-market, and startup clients across vertical specializations including healthcare, eCommerce and retail, manufacturing and industrial, legal, financial services and insurance, technology and SaaS, real estate, and construction. Notable named customers include HP, Sony, P&G, Xerox, NFL, NYU, G2 Esports, Bang & Olufsen, Puma Energy, BELFOR, CLEAR Blue Insurance, Rollink, and PromptCare, alongside dozens of mid-market engagements documented through case studies showing specific percentage improvements in traffic, conversions, and revenue.

Digital Silk generates revenue through project-based professional services with custom quote-based pricing disclosed after free discovery consultations; engagements range from weeks to months for custom software and multi-phase digital transformations, with retainer arrangements for ongoing digital marketing. Distribution is direct — enterprise field sales for complex engagements and inside sales ("Request a Quote," free audits) for mid-market — supplemented by inbound from DesignRush and Clutch directories, original-research content marketing, Forbes Agency Council thought leadership, and SEO. The company is founder-controlled by CEO Gabriel Shaoolian, with no disclosed institutional investment, no funding rounds, and no M&A activity in the source material.

Name

Digital Silk

Legal name

Digital Silk

Website

https://digitalsilk.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

101–250 employees

Short description

Digital Silk is a privately held, founder-led full-service digital agency in Miami that designs, develops, and markets custom websites, eCommerce stores, brands, and software for enterprise, mid-market, and startup clients across multiple verticals.

Ownership category

akta.pro rank

Product category

Digital Agency Services

NAICS

Advertising, Public Relations, and Related Services (5418), Graphic Design Services (541430), Graphic Design Services (54143)

SIC

Services-Advertising Agencies (7311), Services-Amusement & Recreation Services (7900), Services-Advertising (7310)

akta.pro primary industry

SMS & Mobile Direct Marketing Services (BPAFAKAI)

akta.pro secondary industries

Direct Mail Marketing Services (Print, Postcard, Dimensional Mail) (BPAFAKAH), Messaging-based Social Commerce (Chat Commerce) (CRAFANAG)

Keywords

• Web design services
• Digital marketing agency
• Branding services
• Custom software development
• ECommerce development

Headquarters

HQ city

Miami

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Marketing or Sales, Operations, Technology or R&D, Others

Revenue model

1. Professional Services - Web Design & Development: Custom website design, development, and redesign services billed on a project basis. Services include UX strategy, technical development, content optimization, and scalable CMS implementation. Pricing varies based on project complexity, design requirements, and platform selection.
2. Branding Services: Brand strategy, logo design, visual identity systems, rebranding, and brand book/style guide creation. Typically structured as project-based engagements with defined deliverables and timelines.
3. Digital Marketing Services: SEO, PPC management, social media marketing, email marketing, and content marketing services. May be structured as retainer arrangements or project-based engagements with ongoing optimization components.
4. Custom Software Development: Custom application development, ERP integrations, AI systems, and software modernization services. Complex projects range from weeks to months, using Agile or Waterfall methodologies based on project requirements.
5. eCommerce Development: Shopify, WooCommerce, and custom eCommerce platform development with store setup, migration, and ongoing maintenance services.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels9 records

Core offering

Digital Silk is a full-service digital agency that designs, develops, and markets custom websites, eCommerce stores, brand identities, and digital marketing campaigns for B2B, B2C, and enterprise clients. Services span custom website design and redesign, web development on WordPress/Shopify/WooCommerce/Magento, branding strategy and visual identity, SEO/PPC/social/email marketing, and custom software development including ERP integrations, AI systems, and mobile applications. Engagements are typically project-based with custom proposals following discovery consultations.

Product overview

Digital Silk is a full-service digital agency offering an integrated portfolio of web design, web development, branding, and digital marketing services. The core offering spans custom website design (B2B, B2C, and enterprise) and eCommerce web design built on Shopify, WooCommerce, and custom platforms. These design services are complemented by web development, custom software development, and ERP integrations for deeper technical implementations. Branding services include brand strategy, logo design, visual identity, and rebranding across B2B, healthcare, real estate, legal, and construction industry specializations. Digital marketing services encompass SEO, PPC, social media, email marketing, and B2B lead generation. The services work together as a unified offering: design and branding establish brand presence and user experience, while development and integrations build the technical foundation, and marketing services drive traffic and conversions.

Differentiator

Problem solved

Functional benefit

Products and services

• Custom Website Design Bespoke website design tailored to user behavior and business goals, using UX research and best practices to create visually appealing sites that drive conversions for B2B, B2C, and enterprise brands.
• Web Development Services Custom web development covering front-end, back-end, CMS configuration, platform integration, and technical implementation for websites and web applications using WordPress, Shopify, WooCommerce, Magento, React, Vue.js, and PHP.
• Branding Services Full-service branding including brand strategy, logo design, visual identity systems, messaging architecture, brand books, and style guide creation for businesses across B2B, healthcare, real estate, legal, and construction verticals.
• eCommerce Solutions Comprehensive eCommerce services including store design, platform setup, migration, integrations, and optimization across Shopify, WooCommerce, and custom platforms, including headless eCommerce architecture and ERP integration via Celigo iPaaS.
• Search Engine Optimization (SEO) SEO services integrated into web projects from the start, including technical SEO, content optimization, and ongoing search engine optimization for improved organic visibility and traffic growth.
• PPC Management Paid advertising campaign management across search and social platforms to drive targeted traffic, conversions, and return on ad spend.
• Social Media Marketing Organic and paid social media marketing services across LinkedIn, Instagram, and Facebook to attract and engage target audiences for B2B and B2C brands.
• Email Marketing Email campaign creation and optimization for lead nurturing and customer retention, including retention-focused email flows integrated with eCommerce platforms like Klaviyo.
• Digital Marketing Consulting Strategic digital marketing consultation to help businesses develop and optimize their digital presence and marketing strategies.
• B2B Lead Generation Services Data-driven B2B marketing services including buyer persona development, sales pipeline optimization, SEO, content marketing, social media, and email campaigns targeted at business buyers.
• Custom Software Development Services End-to-end custom software development including custom applications, intranet platforms, enterprise systems, third-party integrations, AI systems, and mobile app development using Agile and Waterfall methodologies.
• ERP Integrations Enterprise resource planning integration services connecting digital ecosystems with ERP software (NetSuite, Microsoft Dynamics) to automate business processes for eCommerce and booking experiences using Celigo iPaaS.
• Mobile App Development Custom Android, iOS, and hybrid mobile application development using industry-leading design practices to grow user bases and customer loyalty.
• Website Redesign Services Website redesign and optimization services for underperforming sites, including platform audits, SEO preservation, faster load times, improved UX, and modern design implementation.
• Rebranding Solutions Professional rebranding services to transform, reshape, or extend existing brand images with consistent cross-channel execution across digital touchpoints.

Quantifiable outcome

• 700,000+ users attracted to client websites
• +8 more outcomes

Named customers34 records

Segments10 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature5 records

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• WebFX: Full-service digital marketing and web design agency headquartered in Harrisburg, PA, with 500+ employees and a similarly broad offering across web design, SEO, PPC, and custom development. Direct peer in size, service breadth, and mid-market-to-enterprise target customer base.
• Lounge Lizard: NYC-based digital agency offering web design, branding, and digital marketing with a strong B2B and enterprise client mix. Directly comparable in service portfolio, target buyer (CMOs and brand leaders), and East Coast mid-market positioning.
• Huemor: Web design and development agency specializing in B2B and eCommerce redesigns on Shopify, WordPress, and custom platforms. Closely comparable in project-based web design services, platform expertise, and mid-market client focus.
• Clay: Global UI/UX, branding, and web design agency serving enterprise clients including Fortune 500s, with offices in San Francisco and internationally. Comparable in enterprise brand focus, premium positioning, and integrated design-to-development capabilities.
• Ruckus Marketing: NYC-based full-service digital agency offering web design, branding, and digital marketing to enterprise and mid-market clients. Direct competitor for enterprise rebranding and website redesign engagements in the same New York metro and broader US market.
• Thrive Internet Marketing Agency: Full-service digital marketing agency with a heavy emphasis on web design, SEO, PPC, and social media. Comparable in service breadth, mid-market targeting, and SEO-led content marketing as a primary demand generation channel.
• SmartSites: New Jersey-based digital agency offering web design, development, SEO, and PPC services to SMB and mid-market clients. Comparable in service portfolio and US mid-market focus, though typically serving smaller deal sizes than Digital Silk's enterprise work.
• Big Drop Inc: NYC-based digital agency specializing in custom web design, branding, and development for enterprise and mid-market clients. Direct peer in East Coast positioning, branding-plus-development offering, and B2B enterprise focus.
• Ignite Visibility: San Diego-based digital marketing agency focused on SEO, PPC, and integrated web design services for mid-market and enterprise clients. Comparable in performance-marketing-led service mix, US West Coast presence, and SEO thought leadership content marketing approach.

Broad incumbents

• Accenture Song (formerly Accenture Interactive): Global digital agency arm of Accenture delivering large-scale digital transformation, branding, and custom software to Fortune 500 enterprises. Broad incumbent that competes with Digital Silk on the same enterprise RFPs, but at substantially larger scale, broader geographic footprint, and integration with consulting services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/digital-silk
• Xx.com/digitalsilkco

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Digital Silk