Vector
Vector Remote Care is a US-based healthcare SaaS company that provides The Vector Platform — a cardiac device data management and remote monitoring solution — to electrophysiology and cardiology clinics, integrating with all major device manufacturer portals and EHRs to automate report triage, patient reconnection, and billing.
- Company typePrivate
- Founded2017
- HeadquartersBend, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Vector does
Vector Remote Care is a US-based cardiac digital health company that provides software and clinical support services to cardiac device clinics managing patients with cardiac implantable electronic devices (CIEDs), implantable loop recorders, and heart failure monitors. Its core product, The Vector Platform, is a cloud-based SaaS application that bi-directionally integrates with all major cardiac device manufacturer portals (Abbott, Boston Scientific, Medtronic, Biotronik) and any EHR via Redox, consolidating remote transmission data and in-person device interrogations into a single dashboard. The platform includes the proprietary SmartReports triage engine (red/yellow/green prioritization with 93% sensitivity and 94% specificity), the PatientConnect automated patient outreach and reconnection module (25% first-year connectivity uplift), and an Optimized Billing & Scheduling module that auto-applies CPT codes compliant with 31- and 91-day standards of care.
The company monetizes through annual subscription pricing on two tiers — a software-only Vector Platform and a premium Vector Platform + Service bundle that adds IBHRE-certified technician labor and a dedicated patient support team with a 99% CSAT rating — plus a third revenue stream from patient billing for the clinical service. All pricing is quote-based and gated behind a 'Request a personalized demo' flow, reflecting an enterprise/mid-market sales-led motion. GTM relies on Heart Rhythm Society (HRS/HRX) conference presence, gated white papers, webinars with academic partners (Dignity Health, Baylor College of Medicine, MedAxiom), and paid digital advertising on LinkedIn and Meta. The company also offers VectorInsights, a research-grade cardiac device data product supporting academic and clinical research partnerships, and is a founding member of the Cardiac Device Patient Monitoring Association (CDPMA) leading efforts to revalue CPT code 93296.
Vector operates from Bend, Oregon (headquarters) and San Jose, California, employs 11-50 people, and has raised $12.5 million in Series A funding led by Updata Partners in April 2021. Leadership includes founder and CEO Kevin Hoffman (motivated by his mother's cardiac arrest experience), Chief Clinical Officer Kristin Stitt, VP Sales Bryan Pohlman, VP Business Operations Mike Fitzpatrick, VP Product Ryan Michel, and VP Marketing Sarah Fink. The platform is HIPAA-compliant, SOC II Type 2 certified, with 99.96% uptime and zero reported security breaches.
Vector firmographics
Firmographics- Name
- Vector
- Legal name
- Vector Remote Care LLC
- Website
- https://vectorremote.com
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Vector Remote Care is a US-based healthcare SaaS company that provides The Vector Platform — a cardiac device data management and remote monitoring solution — to electrophysiology and cardiology clinics, integrating with all major device manufacturer portals and EHRs to automate report triage, patient reconnection, and billing.
- Ownership category
- akta.pro rank
Vector industry classification
Industry- Product category
- Cardiac Remote Monitoring Software
- NAICS
- Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Misc Health & Allied Services, Nec (8090)
- akta.pro primary industry
- Cardiology Telemedicine Platforms (HLALAGAB)
- akta.pro secondary industries
- Cardiometabolic RPM & Chronic Disease Management (diabetes, hypertension, CHF, obesity) (HLALAFAA), Chronic Disease Remote Monitoring (COPD/CHF/HTN, Weight & Symptom Tracking) (HLAHACAI), Virtual Nursing, Telemonitoring & Command Center Platforms (HLACAFAH), Chronic Care & Remote Patient Monitoring (RPM) Platforms (HLALABAF)
Keywords
Where Vector is headquartered
LocationHeadquarters
- HQ city
- Bend
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Vector business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- The Vector Platform (Software-only): Stand-alone SaaS subscription to The Vector Platform offering fully-automated device data management, report summary, patient engagement, and reconnection software. Designed to improve clinic workflows, increase patient connectivity, and optimize revenue.
- The Vector Platform + Service (Software with managed services): Premium tier combining the SaaS platform with on-demand certified IBHRE reporting technician services and a dedicated patient support team. Technicians triage and prepare reports per clinic protocol; patient support team provides reconnection and educational outreach, achieving a 99% CSAT rating.
- Patient Billing for Clinical Services: Vector Remote Care bills patients (or their insurance) for the clinical service ordered by the physician, generating account statements for co-pay/co-insurance. Provides a payment portal (pay.instamed.com) and patient billing support.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | The Vector Platform — stand-alone software subscription |
| Subscription | Annual | The Vector Platform + Service — software with managed clinical and patient support |
Go-to-market motion4 records
Distribution channels3 records
Marketing channels12 records
Vector product offering
Product offeringCore offering
Vector Remote Care provides "The Vector Platform," a cloud-based SaaS solution that ingests, standardizes, and triages cardiac device (CIED and HF) transmission data from all major manufacturer portals and EHRs, then automates report prioritization, structured summaries, patient reconnection, and CPT-coded billing for cardiac device clinics. A premium tier ("The Vector Platform + Service") adds IBHRE-certified technician report review and a dedicated patient support team as managed services, enabling end-to-end remote cardiac monitoring operations for EP/cardiology practices and hospital systems.
Product overview
Vector Remote Care's offering is structured as a single unified core platform (The Vector Platform) with several named feature modules that extend it, plus an optional add-on services bundle. The Vector Platform combines remote and in-person cardiac device (CIED and HF) data management with automated patient engagement and advanced workflow optimization. Within it, SmartReports handles automated report triage and summarization with red/yellow/green prioritization, PatientConnect delivers automated patient outreach and reconnection, Optimized Billing & Scheduling manages CPT-coded billing workflows, and Extended Features provide the unified in-person/remote device management dashboard. Clinical Support Services (The Vector Platform + Service) can be combined with the software to provide IBHRE-certified technician and patient support coverage. Separately, VectorInsights is a research-grade data offering that supports academic and clinical partnerships. Together these modules deliver integrated results — reducing transmission review time by ~92%, increasing patient connectivity by 25%, and growing clinic billable revenue by ~70% on average.
Differentiator
Problem solved
Functional benefit
Brands
- The Vector Platform: Vector's flagship cardiac device data management software platform combining remote and in-person device data management with automated patient engagement, reconnection, and workflow optimization features.
- SmartReports
- PatientConnect
- VectorInsights
Products and services
- The Vector Platform Cloud-based SaaS platform for cardiac device clinics that combines remote and in-person cardiac implantable electronic device (CIED) and heart failure (HF) data management with automated patient engagement, reconnection, and workflow optimization. Pulls and standardizes cardiac device data from all major manufacturer portals into one dashboard, integrates with any EHR via Redox, and is sold as a stand-alone annual subscription.
- The Vector Platform + Service (Clinical Support Services) Premium add-on tier that pairs The Vector Platform with managed services: IBHRE-certified reporting technicians (99% audit score, 98% reporting accuracy) triage and prepare reports per clinic protocol, and a dedicated patient support team (99% CSAT rating) handles patient outreach and reconnection, acting as an extension of the clinical team.
- VectorInsights Research-grade cardiac device data offering that provides access to a vast trove of standardized CIED and HF patient insights for academic and clinical research, protocol development, and administrative analyses through tailored collaboration.
- Remote Cardiac Program Maturity Assessment Assessment offering debuted at Heart Rhythm 2021 that helps cardiac device clinics evaluate the maturity of their remote cardiac monitoring programs against industry benchmarks.
Quantifiable outcome
- Reduces cardiac device transmission review time by nearly 92%
- +9 more outcomes
Companies that use Vector
Customer profileNamed customers11 records
Segments4 records
Ideal customer profiles3 records
Vector technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability6 records
Feature6 records
Vector partnerships and signals
Strategic signalPartnerships
20 partnerships are on record, tiered core, flagship and supporting.
- Abbott (Merlin Monitor, My Merlin Mobile App)coreVector's Vector Platform syncs bidirectionally with Abbott's cardiac device manufacturer portals, including Merlin Monitor and My Merlin Mobile App, to retrieve detailed patient and device information, transmission reports, clinical notes, diagnostics, and trends. Vector also provides Abbott setup resources, troubleshooting, and reimbursement references to its clinic customers.
- Boston Scientific (LATITUDE)coreVector's Vector Platform integrates with Boston Scientific's LATITUDE patient management system, pulling transmissions and device data into a single dashboard. Vector also hosts Boston Scientific setup videos/guides and references Boston Scientific reimbursement resources.
- Medtronic (CareLink 2490, MyCareLink Smart, MyCareLink Heart App, MyCareLink Relay)coreVector's Vector Platform integrates with the full Medtronic CareLink ecosystem (2490 monitor, MyCareLink Smart, MyCareLink Heart App, and MyCareLink Relay), retrieving transmissions and device data. Vector also provides Medtronic setup resources and references Medtronic reimbursement pages.
- Biotronik (Home Monitor)coreVector integrates with Biotronik's Home Monitor (CardioMessenger Smart) to ingest cardiac device transmissions, and provides English and Spanish setup guides for clinics and patients.
- RedoxcoreVector uses Redox for universal EHR integration, providing a single source of truth for patient care data, health records, and billing processes and reducing repetitive data entry for clinics.
- Cardiac Device Patient Monitoring Association (CDPMA)flagshipVector is a founding member of CDPMA and is helping lead the industry charge to revalue CPT code 93296 to $79.57, based on updated labor inputs, staff classifications, and modern monitoring workflows.
- Salesforce (Pardot)supportingVector uses Salesforce Pardot as a user database management service to track User behavior, deliver personalized ads/content, and support email-based remarketing.
- HubSpotsupportingVector uses HubSpot CRM for user database management, tracking email, first name, last name, and usage data across vectorremote.com.
- ZendeskcoreVector uses Zendesk Chat, Zendesk Widget, and Zendesk Support for live chat, the patient support widget, and clinic/patient support request management.
- WP EnginesupportingVector Remote Care's website (vectorremote.com) is hosted on WP Engine, the platform services and hosting provider for the self-hosted WordPress CMS.
- CloudflarecoreCloudflare provides traffic optimization, distribution, and bot management for vectorremote.com, filtering traffic and providing DDoS / malicious bot protection.
- Google (Analytics 4, Tag Manager, Fonts)supportingVector uses Google Analytics 4, Google Tag Manager, and Google Fonts on vectorremote.com for analytics, tag management, and typography rendering.
- Meta Platforms (Facebook Pixel)supportingVector uses the Meta pixel for ads conversion tracking on vectorremote.com, connecting data from the Meta Audience Network with on-site actions.
- LinkedIn (Insight Tag, Smart Links, Audience Expansion, Predictive Audiences, Matched Audiences)coreVector uses LinkedIn's advertising ecosystem (Insight Tag, Smart Links, Audience Expansion, Predictive Audiences, Matched Audiences, lookalike audiences, and website retargeting) to run conversion tracking, lead generation, and remarketing campaigns to clinicians and healthcare administrators.
- WordPress (self-hosted)supportingVector Remote Care builds and runs vectorremote.com on a self-hosted WordPress CMS, processing data communicated while using the service and usage data.
- Fonticons (Font Awesome)supportingVector uses Font Awesome for typeface visualization on vectorremote.com.
- Wellstar Health SystemflagshipWellstar Health System is featured as a multi-case-study reference customer, with published case studies on improved patient outcomes and overcoming staffing challenges in remote cardiac monitoring.
- MedAxiomsupportingVector joined MedAxiom's HeartTalk podcast at the 2024 Fall CV Transforum, featuring Vector's founder/CEO Kevin Hoffman alongside Carol Ann Tolbert of Aurora Denver Cardiology Associates HealthONE to discuss remote monitoring challenges and innovations.
- Heart Rhythm Society (HRS/HRX)flagshipVector Remote Care is a regular exhibitor and poster presenter at the Heart Rhythm Society's annual meetings and HRX Summits (Heart Rhythm 2021, 2025; HRX 2024, 2025), with booth presence, live demos, and clinical research presentations.
- InstaMed (J.P. Morgan)supportingVector uses InstaMed (pay.instamed.com) as its patient payment portal, allowing patients to pay account balances online.
Scale indicators14 records
Recent moves3 records
Expansion highlights6 records
Vector competitors and assessment
Company assessmentEmerging players
- iRhythm Technologies: iRhythm is a publicly-traded digital health company best known for the Zio long-term ambulatory ECG patch, with adjacent cardiac arrhythmia detection AI capabilities. While focused on diagnostic monitoring rather than CIED device follow-up, it competes for cardiology clinic mindshare, reimbursement attention, and digital cardiology talent with Vector.
- Health Recovery Solutions (HRS): Health Recovery Solutions offers a tablet- and kit-based RPM platform used by hospitals and home health agencies to monitor chronic disease patients (including CHF). It overlaps with Vector in the chronic cardiovascular disease RPM space, but its primary footprint is in post-acute and home health rather than cardiac device clinics.
- AliveCor: AliveCor makes the KardiaMobile personal ECG device and supporting AI-based arrhythmia detection platform, partnering with cardiology practices for remote cardiac monitoring. While consumer-ECG rather than CIED-focused, it competes for cardiology clinic remote monitoring attention, AI-ECG investment, and digital cardiac monitoring reimbursement.
- Rimidi: Rimidi provides a cardiometabolic disease management and RPM platform used by health systems for HF, hypertension and diabetes patients. It overlaps with Vector's HF remote monitoring capabilities and broader cardiology remote care direction but is not focused on CIED-specific device clinics.
Broad incumbents
- Preventice Solutions (Boston Scientific): Preventice was acquired by Boston Scientific and now sits within Boston Scientific's LATITUDE remote monitoring ecosystem for cardiac device patients. It represents the manufacturer's own vertical integration of cardiac RPM, posing a structural competitive threat to vendor-neutral platforms like Vector.
- Vivify Health (Optum): Vivify Health (now part of Optum) provides a connected care/RPM platform used by health systems and payers to remotely monitor patients with chronic conditions, including cardiovascular disease. While not cardiac-CIED-specific, it competes for the same RPM budget and health-system remote monitoring RFPs that Vector pursues.
Direct peers
- Murj: Murj provides a cloud-based cardiac device data management platform that consolidates CIED transmissions across manufacturers, automates report triage, and integrates with EHRs for cardiac clinics. Like Vector, Murj targets EP and cardiology practices with a software-led, manufacturer-agnostic remote monitoring workflow and offers both SaaS and managed-service tiers.
- Implicity: Implicity is a cardiac remote monitoring platform with AI-driven alert triage, manufacturer-portal integration (Abbott, Medtronic, Boston Scientific, Biotronik), and EHR connectivity, serving cardiology clinics across the U.S. and Europe. Comparable to Vector in product scope, AI triage capabilities, and clinic-targeted distribution, with a stronger international footprint.
- PaceMate: PaceMate is a cardiac remote monitoring platform that ingests CIED transmissions from all major device manufacturers, triages alerts, and integrates with EHRs to support cardiology and EP clinics. It is the closest direct competitor to Vector Remote Care in both target customer (cardiac device clinics) and product architecture (manufacturer-portal consolidation with clinical workflow automation).
Others
- MedAxiom: MedAxiom is a cardiovascular performance and consulting organization that connects cardiology practices with vendors, runs industry podcasts and events, and shapes cardiovascular care delivery standards. Vector has partnered with MedAxiom (HeartTalk podcast) for thought leadership, making MedAxiom an adjacent ecosystem peer and channel partner rather than a competitor.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Vector social profiles
Digital presenceVector compliance and trust
Trust signalCompliance5 records
Vector financial estimates
Financial estimateRevenue estimate
Valuation estimate
Vector leadership team
Management profileNumber of profiles
Profiles6 records
Vector funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Vector M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Vector
What does Vector do?
Vector Remote Care provides "The Vector Platform," a cloud-based SaaS solution that ingests, standardizes, and triages cardiac device (CIED and HF) transmission data from all major manufacturer portals and EHRs, then automates report prioritization, structured summaries, patient reconnection, and CPT-coded billing for cardiac device clinics. A premium tier ("The Vector Platform + Service") adds IBHRE-certified technician report review and a dedicated patient support team as managed services, enabling end-to-end remote cardiac monitoring operations for EP/cardiology practices and hospital systems.
Is Vector a public or private company?
Vector is a private company. It is classified as venture growth investor backed and is currently operating.
When was Vector founded?
Vector was founded in 2017. It employs 11 to 50 people.
Where is Vector based?
Vector is headquartered in Bend, United States, in the North America region.
How does Vector make money?
Three revenue lines are on record. The Vector Platform (Software-only) is the primary driver. The others are the Vector Platform + Service (Software with managed services) and patient Billing for Clinical Services.
Who are Vector's main competitors?
Emerging players on record are iRhythm Technologies, Health Recovery Solutions (HRS), AliveCor and Rimidi. Broad incumbents are Preventice Solutions (Boston Scientific) and Vivify Health (Optum). Direct peers are Murj, Implicity and PaceMate. MedAxiom is listed as an others.
Does Vector have an API?
No public API is recorded for Vector.
What industry is Vector in?
Vector's product category is Cardiac Remote Monitoring Software. Its primary akta.pro industry code is HLALAGAB, Cardiology Telemedicine Platforms, with a secondary code of HLALAFAA, Cardiometabolic RPM & Chronic Disease Management (diabetes, hypertension, CHF, obesity). Its NAICS code is 541511 and its SIC code is 7370.