Agilence
Agilence is a vertical SaaS provider of loss prevention and operations analytics for retailers, grocers, and restaurants, using AI to detect shrink, fraud, and operational exceptions across POS and operational data systems.
- Company typePrivate
- Founded2001
- HeadquartersMount Laurel, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Agilence does
Agilence, Inc. is a privately held vertical SaaS company that provides loss prevention and operations analytics to retail, grocery, restaurant, convenience, pharmacy, and hospitality operators. Its platform unifies transactional data from point-of-sale, eCommerce, inventory, loyalty, video, and HR systems, then applies AI-driven anomaly detection, predictive analytics, and natural language query to identify shrink, fraud, and operational exceptions that conventional exception reporting misses. The modular product suite comprises Agilence Analytics (the core platform), Analytics Plus, Case Management, Audit Management, Agilence AI, and integrations, supplemented by a mobile application for field alerts.
The company sells on a quote-based annual subscription model through a direct enterprise field sales motion, with pricing tailored to customer size, location count, and module selection. Agilence reports 200+ enterprise customers globally, a 98% customer retention rate, and 14x claimed ROI, with $35 million in annual recurring revenue disclosed for 2023. Its customer base spans recognizable multi-unit brands including Price Chopper, Whole Foods, Sprouts, SpartanNash, Shoe Carnival, Five Below, Rack Room, Kirkland's, Neiman Marcus, Rite Aid, Michaels, Barnes & Noble, Staples, MOD Pizza, and Panera Bread. Under CEO Russ Hawkins, the company completed a hardware-to-SaaS pivot around 2013-2014 and has since scaled via organic growth plus the May 2024 acquisition of UK-based IntelliQ Limited, which established EMEA and APAC operations in London and Singapore and added 50+ customers. The company is headquartered in Mount Laurel, New Jersey.
Agilence firmographics
Firmographics- Name
- Agilence
- Legal name
- Agilence, Inc.
- Website
- https://agilenceinc.com
- Company type
- Private
- Founded year
- 2001
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Agilence is a vertical SaaS provider of loss prevention and operations analytics for retailers, grocers, and restaurants, using AI to detect shrink, fraud, and operational exceptions across POS and operational data systems.
- Ownership category
- akta.pro rank
Agilence industry classification
Industry- Product category
- Retail Loss Prevention Analytics
- NAICS
- Software Publishers (5132), Software Publishers (513210)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Retail Exception Reporting & POS Fraud Analytics (ORC detection) (BPAKAJAG)
Keywords
Where Agilence is headquartered
LocationHeadquarters
- HQ city
- Mount Laurel
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Agilence business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Subscription Revenue: Agilence operates as a SaaS provider offering subscription-based access to its loss prevention analytics platform. The company transformed from a hardware-centric model to SaaS, generating recurring annual revenue. Pricing is quote-based and tailored to customer scale.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise subscription model with customized pricing |
Go-to-market motion2 records
Distribution channels1 record
Marketing channels6 records
Agilence product offering
Product offeringCore offering
Agilence sells a SaaS-based loss prevention analytics platform that unifies transactional data across channels, locations, and operations to identify fraud, shrink, discount abuse, and operational anomalies. The platform combines exception-based reporting, case management, store audits, and an adaptive AI engine, sold as a quote-based annual enterprise subscription and accessed via web and mobile.
Product overview
Agilence offers a unified Loss Prevention Analytics platform with a modular architecture. The core product is Agilence Analytics, enhanced by optional add-on modules including Agilence Analytics Plus (advanced analytics), Case Management (investigation workflow), Audit Management (store-level compliance), Artificial Intelligence (AI-powered detection and natural language queries), and data Integrations. A mobile application (Agilence Analytics Mobile) extends platform access to field users. The platform connects exception-based reporting, case management, and store audits in a single solution, unifying transactional data across every channel, location, and operation. AI capabilities continuously adapt to customer-specific patterns to identify anomalies and behaviors eroding margins that standard exception reporting cannot detect.
Differentiator
Problem solved
Functional benefit
Products and services
- Agilence Analytics Platform Flagship cloud-based loss prevention and operational analytics platform for retail, grocery, restaurant, convenience, pharmacy, and hospitality operators. Unifies transactional data across every channel, location, and operation; surfaces anomalies, fraud, and discount abuse; and connects exception-based reporting with case management and store audits in a single workflow.
- Agilence Analytics Mobile Companion mobile app for Agilence Analytics that extends platform access to field users, enabling push notifications, alert review, and case management on mobile devices for loss prevention and operations teams.
Quantifiable outcome
- 98% customer retention rate
- +7 more outcomes
Companies that use Agilence
Customer profileNamed customers14 records
Segments6 records
Ideal customer profiles1 record
Agilence technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability5 records
Feature5 records
Agilence partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- R&F GroupcoreStrategic partnership to strengthen shrink prevention in Dutch retail. Combines transaction analytics with fraud investigation capabilities to help retailers detect risks and reduce losses across the region.
- IntelliQ LimitedcoreAcquisition of UK-based loss prevention software provider IntelliQ Limited. Expands Agilence's global market presence and strengthens capabilities in analytics, case management, and store audit products across EMEA and APAC regions. Adds over 50 customers.
Scale indicators6 records
Recent moves6 records
Expansion highlights6 records
Agilence competitors and assessment
Company assessmentBroad incumbents
- Sensormatic Solutions (Johnson Controls): Sensormatic is the dominant retail loss prevention hardware and analytics provider (electronic article surveillance, RFID, video, and loss prevention software). It competes with Agilence in the analytics layer for enterprise retailers but bundles physical security hardware and a much broader portfolio, making it a broad incumbent rather than a direct analytics-only competitor.
- Zebra Technologies: Zebra offers retail analytics, RFID-based inventory visibility, and loss prevention solutions alongside its broader enterprise asset intelligence and scanning portfolio. It competes with Agilence where retailers seek integrated hardware-plus-software LP programs, but its breadth makes it a broad incumbent.
- Checkpoint Systems: Checkpoint provides EAS tags, RFID, and retail analytics for loss prevention and inventory accuracy. It overlaps directly with Agilence's exception reporting and shrink analytics use cases but is primarily a hardware-led incumbent rather than a pure-play SaaS analytics provider.
Direct peers
- Appriss Retail (Verisk Retail): Appriss Retail, now part of Verisk, provides retail loss prevention analytics, exception-based reporting, and incident management software directly comparable to Agilence's core platform. Both serve enterprise retailers with transaction analytics and case management, making it one of the closest direct competitors.
- ThinkLP: ThinkLP is a SaaS loss prevention and asset protection platform offering case management, audit management, and analytics for retailers. It overlaps with Agilence across most core modules (case management, store audits, exception reporting) and targets a similar mid-to-enterprise retail customer base.
- Gatekeeper Systems: Gatekeeper Systems provides loss prevention and cart containment solutions, increasingly bundled with analytics software for retailers. While its heritage is in physical cart-based loss prevention, its expanding analytics capabilities overlap with Agilence's operational and shrink analytics.
Emerging players
- SymphonyAI Retail (formerly Symphony RetailAI / CPGmarketplace): SymphonyAI Retail offers AI-driven demand forecasting, assortment, and shrink analytics for grocers and CPG companies. It is an emerging player in retail AI with partial overlap to Agilence's loss prevention analytics, particularly in grocery shrink and operational analytics.
- InVue: InVue provides retail security hardware and connected software solutions for loss prevention and merchandise visibility. It is an emerging player extending from hardware into software/analytics, giving it partial overlap with Agilence's analytics platform in specialty retail.
Others
- Verkada: Verkada is a cloud-based physical security platform (video, access control, sensors) with an integration partnership already in place with Agilence. It is an adjacent enabling technology rather than a direct competitor, but its growing presence in retail security means it could expand into analytics over time.
- Klarna / Riskified / Forter (fraud analytics providers): Riskified and Forter provide AI-based fraud detection for e-commerce transactions, an adjacent capability to Agilence's POS and omnichannel fraud analytics. They do not compete in-store or in case management but address the online arm of retail loss prevention, making them thematically adjacent peers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Agilence social profiles
Digital presenceAgilence compliance and trust
Trust signalCompliance7 records
Agilence financial estimates
Financial estimateRevenue estimate
Valuation estimate
Agilence leadership team
Management profileNumber of profiles
Profiles9 records
Agilence subsidiaries and ownership
Company hierarchySubsidiaries5 records
Agilence funding detail
Funding detailFunding overview
Funding rounds13 records
Investors10 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Agilence M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Agilence
What does Agilence do?
Agilence sells a SaaS-based loss prevention analytics platform that unifies transactional data across channels, locations, and operations to identify fraud, shrink, discount abuse, and operational anomalies. The platform combines exception-based reporting, case management, store audits, and an adaptive AI engine, sold as a quote-based annual enterprise subscription and accessed via web and mobile.
Is Agilence a public or private company?
Agilence is a private company. It is classified as private equity controlled and is currently operating.
When was Agilence founded?
Agilence was founded in 2001. It employs 51 to 100 people.
Where is Agilence based?
Agilence is headquartered in Mount Laurel, United States, in the North America region.
How does Agilence make money?
One revenue line is on record: saaS Subscription Revenue.
Who are Agilence's main competitors?
Broad incumbents on record are Sensormatic Solutions (Johnson Controls), Zebra Technologies and Checkpoint Systems. Direct peers are Appriss Retail (Verisk Retail), ThinkLP and Gatekeeper Systems. Emerging players are SymphonyAI Retail (formerly Symphony RetailAI / CPGmarketplace) and InVue. Others are Verkada and Klarna / Riskified / Forter (fraud analytics providers).
Does Agilence have an API?
No public API is recorded for Agilence.
What industry is Agilence in?
Agilence's product category is Retail Loss Prevention Analytics. Its primary akta.pro industry code is BPAKAJAG, Retail Exception Reporting & POS Fraud Analytics (ORC detection). Its NAICS code is 5132 and its SIC code is 7372.