CareCloud
CareCloud (NASDAQ: CCLD) is a publicly traded, cloud-based healthcare technology company serving 40,000+ providers across 70+ specialties with integrated EHR, Practice Management, RCM, and AI-native modules including cirrusAI clinical documentation and stratusAI Desk Agent front-desk automation.
- Company typePublic
- Founded2014
- HeadquartersSomerset, United States
- Headcount1,001–5,000
- GTM typeB2B
- OfferingSoftware
What CareCloud does
CareCloud is a publicly traded (NASDAQ: CCLD), Somerset, New Jersey-based healthcare technology company founded in 1999 (IPO in 2014) that provides cloud-based software-enabled solutions for U.S. medical practices, medical groups, health systems, and billing companies. The company serves more than 40,000 providers across 70+ specialties through an integrated platform combining Electronic Health Records (CareCloud Charts), Practice Management (CareCloud Central), Revenue Cycle Management (CareCloud Concierge), and Patient Experience Management (Breeze), augmented by Telehealth, Remote Patient Monitoring, Chronic Care Management, Robotic Process Automation, and Interoperability services.
The technology architecture is anchored by AI-native modules — cirrusAI for ambient clinical documentation (Notes, Guide, Chat, and Appeals) and stratusAI Desk Agent for autonomous front-desk voice automation — built on multimodal generative AI capabilities and supported by an AI-powered rule engine that proactively detects payer-specific billing errors. CareCloud processes over 50,000 claims per day and has expanded through acquisitions into hospital IT (Medsphere, including Wellsoft EDIS and HealthLine), audiology RCM (RevNu), revenue-cycle benchmarking (HFMA MAP App), and healthcare compliance (Empower Healthcare & Compliance Partners).
The business model combines recurring software subscriptions with outsourced medical billing and professional services, priced on a quote-based, hybrid monthly cadence with specialty-tailored offerings. CareCloud reaches customers through direct enterprise field sales, self-service PLG demo flows, and presence on G2, Capterra, GetApp, and Software Advice. Following the May 2026 redemption of its Series B Preferred Stock and $50 million credit facility led by Citizens Bank, the capital structure is simplified, with $120.5M in 2025 revenue, $128–132M guidance for 2026, and the first full-year positive GAAP EPS since IPO.
CareCloud firmographics
Firmographics- Name
- CareCloud
- Legal name
- CareCloud, Inc.
- Website
- https://carecloud.com
- Company type
- Public
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- CareCloud (NASDAQ: CCLD) is a publicly traded, cloud-based healthcare technology company serving 40,000+ providers across 70+ specialties with integrated EHR, Practice Management, RCM, and AI-native modules including cirrusAI clinical documentation and stratusAI Desk Agent front-desk automation.
- Ownership category
- akta.pro rank
CareCloud industry classification
Industry- Product category
- Healthcare Practice Management Software
- NAICS
- Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Revenue Cycle, Coding & Telehealth Compliance Platforms (for provider orgs) (HLALABAM)
- akta.pro secondary industries
- Care Navigation, Referral & Digital Front Door Platforms (HLALABAH), Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ), Chronic Care & Remote Patient Monitoring (RPM) Platforms (HLALABAF)
Keywords
Where CareCloud is headquartered
LocationHeadquarters
- HQ city
- Somerset
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
CareCloud business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Software Subscriptions (EHR, PM, RCM): CareCloud generates recurring revenue through cloud-based software subscriptions for Electronic Health Records, Practice Management, and Revenue Cycle Management. The platform serves over 40,000 healthcare providers across 70+ specialties with integrated solutions.
- Medical Billing Services: Outsourced medical billing and revenue cycle management services with expert billing teams handling claims submission, denial management, and collections. CareCloud processes over 50,000 claims per day with 7-14 day turnaround.
- Professional Services: Implementation, training, credentialing, and consulting services supporting software deployment and optimization for new and existing customers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Hybrid | Monthly | Tailored medical billing services for 70+ specialties |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
CareCloud product offering
Product offeringCore offering
CareCloud delivers a cloud-based, AI-enabled healthcare technology platform combining Electronic Health Records (CareCloud Charts), Practice Management (CareCloud Central), Revenue Cycle Management (CareCloud Concierge), and Patient Experience Management (Breeze) into a unified solution for medical practices, specialty groups, hospitals, and health systems. The company augments these core modules with proprietary AI products—cirrusAI for ambient clinical documentation and stratusAI Desk Agent for automated front-desk operations—and complementary professional services such as medical coding, billing, credentialing, remote patient monitoring, and revenue cycle benchmarking across more than 70 medical specialties.
Product overview
CareCloud offers a cloud-based healthcare technology platform combining practice management, revenue cycle management, and clinical documentation solutions. The core platform consists of integrated modules including CareCloud Charts (EHR), CareCloud Central (Practice Management), CareCloud Concierge (RCM), and Breeze (Patient Experience Management), augmented by AI-powered solutions cirrusAI and stratusAI Desk Agent. The platform serves over 40,000 healthcare providers across 70+ specialties with a unified architecture that integrates scheduling, documentation, billing, and patient engagement. Recent expansion through acquisitions includes Medsphere (hospital IT with Wellsoft EDIS and HealthLine), Empower (compliance services), and HFMA MAP App (revenue cycle benchmarking). The company positions 2026 as its 'defining AI year' with AI-first operating model and products including stratusAI Desk Agent for front desk automation and cirrusAI for clinical documentation.
Differentiator
Problem solved
Functional benefit
Brands
- stratusAI: AI-powered front desk solution that automates patient interactions, manages scheduling, and updates EHR automatically
- cirrusAI
- Breeze
- CareCloud Charts
- CareCloud Central
- CareCloud Concierge
- Wellsoft
- HealthLine
- MAP App
Products and services
- CareCloud Charts (EHR) Cloud-based Electronic Health Records system providing real-time clinical documentation, customizable templates, order sets, and integrated decision support at the point of care. ONC-certified, with mobile access via the CareCloud Companion app. Used by ambulatory providers across 70+ specialties.
- CareCloud Central (Practice Management) Practice management software providing scheduling, patient demographics, insurance verification, and operational workflow management for medical practices. Integrates with CareCloud Charts (EHR) and CareCloud Concierge (RCM) as part of the unified platform.
- CareCloud Concierge (Revenue Cycle Management) End-to-end Revenue Cycle Management service providing billing, remittance, collections, denial management, and claims processing with AI-powered rule engine that proactively detects billing errors based on payer-specific rules. Processes over 50,000 claims per day with 7-14 day turnaround and 90%+ collection rates.
- cirrusAI AI-powered clinical documentation platform using ambient listening and generative AI to capture natural patient-provider conversations and automatically generate clinical notes in real time. Module suite includes cirrusAI Notes (SOAP note generation), cirrusAI Guide (real-time evidence-based recommendations via Vertex AI), cirrusAI Chat (natural-language EHR navigation), and cirrusAI Appeals (customized appeal letter generation).
- stratusAI Desk Agent AI-powered autonomous front desk assistant that handles approximately 75-80% of inbound patient calls, managing scheduling, care coordination, and EHR updates automatically. Uses AI-driven voice technology for natural patient conversations and integrates directly with CareCloud systems.
- Breeze (Patient Experience Management) Patient experience management solution providing contactless check-in, online scheduling, appointment reminders, secure messaging, online bill payment, and a patient portal for enhanced engagement and reduced front-desk workload.
- CareCloud Live (Telehealth) Integrated HIPAA-compliant telehealth platform enabling virtual patient visits with in-system charting, built into CareCloud Central Practice Management.
- CareCloud Advanced Analytics Business intelligence software offering advanced analytics tools, customizable dashboards, and real-time reporting for patient data, financial metrics, and operational KPIs across the platform.
- MAP App HFMA MAP Keys benchmarking tool providing 29 industry-standard revenue cycle KPIs with real-time analytics for hospitals and physician practices, operationalized through CareCloud under exclusive partnership with HFMA.
- Wellsoft (EDIS) Emergency department information system (EDIS) acquired through the Medsphere acquisition, providing clinical documentation for emergency and urgent care facilities such as the Wellsoft deployment at Affinity Urgent Care.
- HealthLine Supply chain management platform providing real-time visibility and control over clinical supply operations, deployed at hospital customers such as Memorial Hospital to reduce supply waste and improve charge capture accuracy.
- Empower Healthcare & Compliance Partners Healthcare compliance and advisory business acquired May 2026, providing audit defense, risk mitigation, HIPAA/HITECH policy development, and regulatory readiness services, with AI-empowered compliance SaaS planned for H2 2026.
- RevNu Medical Management Audiology-focused revenue cycle management company based in California, acquired April 2025 to expand CareCloud's reach into the audiology market.
- Medical Coding Services Expert medical coding services tailored for 70+ specialties, with up-to-date rule engine and coding accuracy optimization to support compliant, optimized reimbursement.
- Chronic Care Management Chronic Care Management program services enabling healthcare practices to create predictable monthly cash flow while formalizing persistent patient care between visits.
- Remote Patient Monitoring Remote Patient Monitoring services for real-time monitoring of patient health metrics, enabling proactive care and improved patient outcomes.
- Robotic Process Automation Robotic Process Automation services for automating rule-based administrative workflows and reducing manual data entry tasks across healthcare operations.
- Staff Augmentation Staff augmentation services providing trained healthcare administrative and clinical support personnel to extend practice capabilities.
- Physician Credentialing Physician credentialing services supporting payer enrollment, licensing, and ongoing credentialing maintenance for medical practices.
- Medical Document Indexing Medical document indexing services that organize, classify, and integrate paper and digital clinical documents into the EHR.
- Managed IT Services Managed IT services providing infrastructure, support, and security management for healthcare practices.
- Medical Transcription Medical transcription services converting physician dictation into structured clinical documentation.
Quantifiable outcome
- Saves 20% of physician time per day through AI-powered clinical documentation
- +4 more outcomes
Companies that use CareCloud
Customer profileNamed customers11 records
Segments5 records
Ideal customer profiles4 records
CareCloud technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability10 records
Feature5 records
CareCloud partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- HFMAcoreCareCloud acquired HFMA's MAP App, a web-based benchmarking tool featuring 29 HFMA MAP Keys for revenue cycle performance measurement. CareCloud operationalizes these industry-standard benchmarks with real-time analytics and automation through an exclusive partnership.
Scale indicators13 records
Recent moves7 records
Expansion highlights7 records
CareCloud competitors and assessment
Company assessmentDirect peers
- athenahealth: athenahealth offers cloud-based EHR, practice management, and revenue cycle management for ambulatory practices and hospitals—a near-identical product portfolio to CareCloud's core EHR/PM/RCM suite. Both serve practices of all sizes with comparable subscription-plus-services models and similar mid-market go-to-market positioning.
- eClinicalWorks: eClinicalWorks provides cloud-based EHR, practice management, and RCM for ambulatory medical practices and is one of CareCloud's most direct competitors in the mid-market ambulatory EHR segment. Both target similar specialty practices with integrated platforms and comparable AI-driven documentation roadmaps.
- NextGen Healthcare: NextGen Healthcare offers ambulatory EHR, practice management, and RCM with specialty-specific workflows that directly overlap CareCloud's product positioning. Both target specialty and behavioral health practices with subscription-based cloud deployments and similar value-based care functionality.
- R1 RCM: R1 RCM is a leading technology-enabled revenue cycle management provider serving hospitals and large physician groups, directly competing with CareCloud Concierge on outsourced medical billing and RCM services at the enterprise and hospital level. Both monetize RCM at scale with technology-augmented service teams.
- AdvancedMD: AdvancedMD provides cloud-based EHR, practice management, and RCM for small and mid-sized medical practices, closely matching CareCloud's small-to-mid-market positioning. Both compete head-to-head on integrated cloud platforms and outsourced billing services for independent practices.
- Practice Fusion: Practice Fusion offers cloud-based EHR for small independent practices, directly competing with CareCloud Charts in the small-practice segment. Both target solo and small-group providers with subscription pricing, integrated e-prescribing, and lightweight billing features.
- DrChrono (EverHealth): DrChrono provides cloud-based EHR, practice management, and medical billing on iPad and web platforms for small and specialty practices, competing with CareCloud in the small ambulatory segment with a similar cloud-native subscription model and specialty-specific templates.
- Greenway Health: Greenway Health offers cloud-based EHR, practice management, and RCM solutions for ambulatory practices including specialty workflows, competing with CareCloud for small-to-mid-sized medical groups across primary care and specialty segments with comparable integrated platforms.
Broad incumbents
- Veradigm (formerly Allscripts): Veradigm is a larger ambulatory EHR incumbent with broad practice management and RCM offerings serving many of the same ambulatory and specialty markets as CareCloud. As a much larger public incumbent with deeper enterprise penetration, it represents the established competitor CareCloud must displace for new logo growth.
Emerging players
- Phreesia: Phreesia provides patient intake, registration, and engagement solutions that overlap with CareCloud's Breeze patient experience management product. Both target patient-facing workflows that integrate with EHR systems, though Phreesia focuses more narrowly on intake and payments while CareCloud Breeze spans the broader patient experience.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
CareCloud social profiles
Digital presenceCareCloud compliance and trust
Trust signalCompliance2 records
CareCloud financial estimates
Financial estimateRevenue estimate
Valuation estimate
CareCloud leadership team
Management profileNumber of profiles
Profiles14 records
CareCloud subsidiaries and ownership
Company hierarchySubsidiaries5 records
CareCloud funding detail
Funding detailFunding overview
Funding rounds12 records
Investors12 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CareCloud M&A and investment
M&A and investmentM&A21 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CareCloud
What does CareCloud do?
CareCloud delivers a cloud-based, AI-enabled healthcare technology platform combining Electronic Health Records (CareCloud Charts), Practice Management (CareCloud Central), Revenue Cycle Management (CareCloud Concierge), and Patient Experience Management (Breeze) into a unified solution for medical practices, specialty groups, hospitals, and health systems. The company augments these core modules with proprietary AI products—cirrusAI for ambient clinical documentation and stratusAI Desk Agent for automated front-desk operations—and complementary professional services such as medical coding, billing, credentialing, remote patient monitoring, and revenue cycle benchmarking across more than 70 medical specialties.
Is CareCloud a public or private company?
CareCloud is a public company. It is classified as public and is currently operating.
When was CareCloud founded?
CareCloud was founded in 2014. It employs 1,001 to 5,000 people.
Where is CareCloud based?
CareCloud is headquartered in Somerset, United States, in the North America region.
How does CareCloud make money?
Three revenue lines are on record. Software Subscriptions (EHR, PM, RCM) is the primary driver. The others are medical Billing Services and professional Services.
Who are CareCloud's main competitors?
Direct peers on record are athenahealth, eClinicalWorks, NextGen Healthcare, R1 RCM, AdvancedMD, Practice Fusion, DrChrono (EverHealth) and Greenway Health. Veradigm (formerly Allscripts) is listed as a broad incumbent. Phreesia is listed as an emerging player.
Does CareCloud have an API?
No public API is recorded for CareCloud.
What industry is CareCloud in?
CareCloud's product category is Healthcare Practice Management Software. Its primary akta.pro industry code is HLALABAM, Revenue Cycle, Coding & Telehealth Compliance Platforms (for provider orgs), with a secondary code of HLALABAH, Care Navigation, Referral & Digital Front Door Platforms. Its NAICS code is 54151 and its SIC code is 7372.