CareCloud

What CareCloud does

CareCloud is a publicly traded (NASDAQ: CCLD), Somerset, New Jersey-based healthcare technology company founded in 1999 (IPO in 2014) that provides cloud-based software-enabled solutions for U.S. medical practices, medical groups, health systems, and billing companies. The company serves more than 40,000 providers across 70+ specialties through an integrated platform combining Electronic Health Records (CareCloud Charts), Practice Management (CareCloud Central), Revenue Cycle Management (CareCloud Concierge), and Patient Experience Management (Breeze), augmented by Telehealth, Remote Patient Monitoring, Chronic Care Management, Robotic Process Automation, and Interoperability services.

The technology architecture is anchored by AI-native modules — cirrusAI for ambient clinical documentation (Notes, Guide, Chat, and Appeals) and stratusAI Desk Agent for autonomous front-desk voice automation — built on multimodal generative AI capabilities and supported by an AI-powered rule engine that proactively detects payer-specific billing errors. CareCloud processes over 50,000 claims per day and has expanded through acquisitions into hospital IT (Medsphere, including Wellsoft EDIS and HealthLine), audiology RCM (RevNu), revenue-cycle benchmarking (HFMA MAP App), and healthcare compliance (Empower Healthcare & Compliance Partners).

The business model combines recurring software subscriptions with outsourced medical billing and professional services, priced on a quote-based, hybrid monthly cadence with specialty-tailored offerings. CareCloud reaches customers through direct enterprise field sales, self-service PLG demo flows, and presence on G2, Capterra, GetApp, and Software Advice. Following the May 2026 redemption of its Series B Preferred Stock and $50 million credit facility led by Citizens Bank, the capital structure is simplified, with $120.5M in 2025 revenue, $128–132M guidance for 2026, and the first full-year positive GAAP EPS since IPO.

Name

CareCloud

Legal name

CareCloud, Inc.

Website

https://carecloud.com

Company type

Public

Founded year

2014

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

CareCloud (NASDAQ: CCLD) is a publicly traded, cloud-based healthcare technology company serving 40,000+ providers across 70+ specialties with integrated EHR, Practice Management, RCM, and AI-native modules including cirrusAI clinical documentation and stratusAI Desk Agent front-desk automation.

Ownership category

akta.pro rank

Product category

Healthcare Practice Management Software

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Revenue Cycle, Coding & Telehealth Compliance Platforms (for provider orgs) (HLALABAM)

akta.pro secondary industries

Care Navigation, Referral & Digital Front Door Platforms (HLALABAH), Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ), Chronic Care & Remote Patient Monitoring (RPM) Platforms (HLALABAF)

Keywords

• Healthcare technology software
• Electronic health records
• Revenue cycle management
• Medical practice management
• AI clinical documentation

Headquarters

HQ city

Somerset

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Subscriptions (EHR, PM, RCM): CareCloud generates recurring revenue through cloud-based software subscriptions for Electronic Health Records, Practice Management, and Revenue Cycle Management. The platform serves over 40,000 healthcare providers across 70+ specialties with integrated solutions.
2. Medical Billing Services: Outsourced medical billing and revenue cycle management services with expert billing teams handling claims submission, denial management, and collections. CareCloud processes over 50,000 claims per day with 7-14 day turnaround.
3. Professional Services: Implementation, training, credentialing, and consulting services supporting software deployment and optimization for new and existing customers.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

CareCloud delivers a cloud-based, AI-enabled healthcare technology platform combining Electronic Health Records (CareCloud Charts), Practice Management (CareCloud Central), Revenue Cycle Management (CareCloud Concierge), and Patient Experience Management (Breeze) into a unified solution for medical practices, specialty groups, hospitals, and health systems. The company augments these core modules with proprietary AI products—cirrusAI for ambient clinical documentation and stratusAI Desk Agent for automated front-desk operations—and complementary professional services such as medical coding, billing, credentialing, remote patient monitoring, and revenue cycle benchmarking across more than 70 medical specialties.

Product overview

CareCloud offers a cloud-based healthcare technology platform combining practice management, revenue cycle management, and clinical documentation solutions. The core platform consists of integrated modules including CareCloud Charts (EHR), CareCloud Central (Practice Management), CareCloud Concierge (RCM), and Breeze (Patient Experience Management), augmented by AI-powered solutions cirrusAI and stratusAI Desk Agent. The platform serves over 40,000 healthcare providers across 70+ specialties with a unified architecture that integrates scheduling, documentation, billing, and patient engagement. Recent expansion through acquisitions includes Medsphere (hospital IT with Wellsoft EDIS and HealthLine), Empower (compliance services), and HFMA MAP App (revenue cycle benchmarking). The company positions 2026 as its 'defining AI year' with AI-first operating model and products including stratusAI Desk Agent for front desk automation and cirrusAI for clinical documentation.

Differentiator

Problem solved

Functional benefit

Brands

• stratusAI: AI-powered front desk solution that automates patient interactions, manages scheduling, and updates EHR automatically
• cirrusAI
• Breeze
• CareCloud Charts
• CareCloud Central
• CareCloud Concierge
• Wellsoft
• HealthLine
• MAP App

Products and services

• CareCloud Charts (EHR) Cloud-based Electronic Health Records system providing real-time clinical documentation, customizable templates, order sets, and integrated decision support at the point of care. ONC-certified, with mobile access via the CareCloud Companion app. Used by ambulatory providers across 70+ specialties.
• CareCloud Central (Practice Management) Practice management software providing scheduling, patient demographics, insurance verification, and operational workflow management for medical practices. Integrates with CareCloud Charts (EHR) and CareCloud Concierge (RCM) as part of the unified platform.
• CareCloud Concierge (Revenue Cycle Management) End-to-end Revenue Cycle Management service providing billing, remittance, collections, denial management, and claims processing with AI-powered rule engine that proactively detects billing errors based on payer-specific rules. Processes over 50,000 claims per day with 7-14 day turnaround and 90%+ collection rates.
• cirrusAI AI-powered clinical documentation platform using ambient listening and generative AI to capture natural patient-provider conversations and automatically generate clinical notes in real time. Module suite includes cirrusAI Notes (SOAP note generation), cirrusAI Guide (real-time evidence-based recommendations via Vertex AI), cirrusAI Chat (natural-language EHR navigation), and cirrusAI Appeals (customized appeal letter generation).
• stratusAI Desk Agent AI-powered autonomous front desk assistant that handles approximately 75-80% of inbound patient calls, managing scheduling, care coordination, and EHR updates automatically. Uses AI-driven voice technology for natural patient conversations and integrates directly with CareCloud systems.
• Breeze (Patient Experience Management) Patient experience management solution providing contactless check-in, online scheduling, appointment reminders, secure messaging, online bill payment, and a patient portal for enhanced engagement and reduced front-desk workload.
• CareCloud Live (Telehealth) Integrated HIPAA-compliant telehealth platform enabling virtual patient visits with in-system charting, built into CareCloud Central Practice Management.
• CareCloud Advanced Analytics Business intelligence software offering advanced analytics tools, customizable dashboards, and real-time reporting for patient data, financial metrics, and operational KPIs across the platform.
• MAP App HFMA MAP Keys benchmarking tool providing 29 industry-standard revenue cycle KPIs with real-time analytics for hospitals and physician practices, operationalized through CareCloud under exclusive partnership with HFMA.
• Wellsoft (EDIS) Emergency department information system (EDIS) acquired through the Medsphere acquisition, providing clinical documentation for emergency and urgent care facilities such as the Wellsoft deployment at Affinity Urgent Care.
• HealthLine Supply chain management platform providing real-time visibility and control over clinical supply operations, deployed at hospital customers such as Memorial Hospital to reduce supply waste and improve charge capture accuracy.
• Empower Healthcare & Compliance Partners Healthcare compliance and advisory business acquired May 2026, providing audit defense, risk mitigation, HIPAA/HITECH policy development, and regulatory readiness services, with AI-empowered compliance SaaS planned for H2 2026.
• RevNu Medical Management Audiology-focused revenue cycle management company based in California, acquired April 2025 to expand CareCloud's reach into the audiology market.
• Medical Coding Services Expert medical coding services tailored for 70+ specialties, with up-to-date rule engine and coding accuracy optimization to support compliant, optimized reimbursement.
• Chronic Care Management Chronic Care Management program services enabling healthcare practices to create predictable monthly cash flow while formalizing persistent patient care between visits.
• Remote Patient Monitoring Remote Patient Monitoring services for real-time monitoring of patient health metrics, enabling proactive care and improved patient outcomes.
• Robotic Process Automation Robotic Process Automation services for automating rule-based administrative workflows and reducing manual data entry tasks across healthcare operations.
• Staff Augmentation Staff augmentation services providing trained healthcare administrative and clinical support personnel to extend practice capabilities.
• Physician Credentialing Physician credentialing services supporting payer enrollment, licensing, and ongoing credentialing maintenance for medical practices.
• Medical Document Indexing Medical document indexing services that organize, classify, and integrate paper and digital clinical documents into the EHR.
• Managed IT Services Managed IT services providing infrastructure, support, and security management for healthcare practices.
• Medical Transcription Medical transcription services converting physician dictation into structured clinical documentation.

Quantifiable outcome

• Saves 20% of physician time per day through AI-powered clinical documentation
• +4 more outcomes

Named customers11 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability10 records

Feature5 records

Partnerships

One partnership is on record.

• HFMAcoreStrategic or Co-development PartnerCareCloud acquired HFMA's MAP App, a web-based benchmarking tool featuring 29 HFMA MAP Keys for revenue cycle performance measurement. CareCloud operationalizes these industry-standard benchmarks with real-time analytics and automation through an exclusive partnership.

Scale indicators13 records

Recent moves7 records

Expansion highlights7 records

Direct peers

• athenahealth: athenahealth offers cloud-based EHR, practice management, and revenue cycle management for ambulatory practices and hospitals—a near-identical product portfolio to CareCloud's core EHR/PM/RCM suite. Both serve practices of all sizes with comparable subscription-plus-services models and similar mid-market go-to-market positioning.
• eClinicalWorks: eClinicalWorks provides cloud-based EHR, practice management, and RCM for ambulatory medical practices and is one of CareCloud's most direct competitors in the mid-market ambulatory EHR segment. Both target similar specialty practices with integrated platforms and comparable AI-driven documentation roadmaps.
• NextGen Healthcare: NextGen Healthcare offers ambulatory EHR, practice management, and RCM with specialty-specific workflows that directly overlap CareCloud's product positioning. Both target specialty and behavioral health practices with subscription-based cloud deployments and similar value-based care functionality.
• R1 RCM: R1 RCM is a leading technology-enabled revenue cycle management provider serving hospitals and large physician groups, directly competing with CareCloud Concierge on outsourced medical billing and RCM services at the enterprise and hospital level. Both monetize RCM at scale with technology-augmented service teams.
• AdvancedMD: AdvancedMD provides cloud-based EHR, practice management, and RCM for small and mid-sized medical practices, closely matching CareCloud's small-to-mid-market positioning. Both compete head-to-head on integrated cloud platforms and outsourced billing services for independent practices.
• Practice Fusion: Practice Fusion offers cloud-based EHR for small independent practices, directly competing with CareCloud Charts in the small-practice segment. Both target solo and small-group providers with subscription pricing, integrated e-prescribing, and lightweight billing features.
• DrChrono (EverHealth): DrChrono provides cloud-based EHR, practice management, and medical billing on iPad and web platforms for small and specialty practices, competing with CareCloud in the small ambulatory segment with a similar cloud-native subscription model and specialty-specific templates.
• Greenway Health: Greenway Health offers cloud-based EHR, practice management, and RCM solutions for ambulatory practices including specialty workflows, competing with CareCloud for small-to-mid-sized medical groups across primary care and specialty segments with comparable integrated platforms.

Broad incumbents

• Veradigm (formerly Allscripts): Veradigm is a larger ambulatory EHR incumbent with broad practice management and RCM offerings serving many of the same ambulatory and specialty markets as CareCloud. As a much larger public incumbent with deeper enterprise penetration, it represents the established competitor CareCloud must displace for new logo growth.

Emerging players

• Phreesia: Phreesia provides patient intake, registration, and engagement solutions that overlap with CareCloud's Breeze patient experience management product. Both target patient-facing workflows that integrate with EHR systems, though Phreesia focuses more narrowly on intake and payments while CareCloud Breeze spans the broader patient experience.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/carecloud
• Xx.com/CareCloud
• Facebookfacebook.com/carecloud

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Subsidiaries5 records

Funding overview

Funding rounds12 records

Investors12 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A21 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CareCloud