What Quest does

Quest (legal entity: Quest Hyphen Inc Pte. Ltd.) is a Singapore-headquartered, mobile-first marketplace that connects individuals and businesses (called 'Citizens') with a global network of on-demand service providers ('Heroes') for real-world tasks. The platform operates across four countries — Singapore, the Philippines, Malaysia, and the United States — and reports a network of more than 700,000 Heroes completing over 2,500 tasks per week. Quest serves both consumer use cases (errands, deliveries, grocery runs, home services, overseas shopping) and business use cases (UGC/social media content creation, part-time and event staffing, business deliveries, concierge), positioning itself as a horizontal services marketplace. The core technology stack consists of iOS and Android mobile applications, an agentic AI assistant on WhatsApp called Quest AI that can interpret natural-language requests and autonomously coordinate task completion, AI-powered matching and pricing algorithms trained on historical task data, and Stripe-powered escrow payments. Quest for Business and Concierge by Quest extend the platform into higher-value SMB and enterprise segments. The business model is primarily a 10% commission on Hero earnings plus fixed booking and processing fees charged to Citizens, supplemented by premium visibility features (Highlights/Notifications Blast from $30) and badge/verification purchases. The company is privately held, venture-backed by Antler, Oneness Holdings, and Goodwater Capital, with disclosed funding of approximately $1M+ across rounds including a March 2025 tranche from Goodwater Capital. Quest was founded in 2021 by three Singapore Management University undergraduates — Evan Chow (CEO), Craig Choy (CTO), and Matthew Wu (CPO) — all of whom were subsequently named to the Forbes Asia 30 Under 30 list.

Name

Quest

Legal name

Quest Hyphen Inc Pte. Ltd.

Website

https://quest-inc.co

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

11–50 employees

Short description

Quest is a Singapore-based AI-powered mobile marketplace that connects individuals and businesses with a global network of 700,000+ on-demand service providers for errands, content creation, events, and home services across Southeast Asia and the US.

Ownership category

akta.pro rank

Headquarters

HQ city

Singapore

HQ country

Singapore

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Digital Commerce or Content

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Hero Service Fee (Commission): Quest charges a 10% commission fee from each transaction completed by Heroes. This is deducted from the quest payment when released to the Hero.
2. Connection Fee (Booking Fee): Citizens pay a fixed booking fee plus processing fees upon payment. This is charged in addition to the agreed price for services.
3. Premium Feature Upgrades: Users can purchase premium features like Highlights/Notifications Blast to boost posting visibility, starting from $30.
4. Badge Verification Fees: Heroes can purchase badges and verification icons for a fee to enhance their profile credibility.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Quest operates an AI-powered mobile marketplace that connects users (called Citizens) who post on-demand tasks with a global network of vetted service providers (called Heroes) who complete them. The platform covers errands, deliveries, content creation (UGC/TikTok), part-time/event staffing, home services, photography/videography, and overseas errands. Its proprietary AI engine performs real-time matching between Citizens and Heroes and recommends task prices, while Quest AI on WhatsApp provides an agentic, conversational interface that autonomously finds providers, negotiates pricing, and coordinates task completion end-to-end. Payments are processed through Stripe-backed escrow released only on task satisfaction.

Product overview

Quest operates as an AI-powered on-demand services marketplace with a core mobile app connecting Citizens who post tasks with a network of Hero service providers. The platform utilizes autonomous AI agents (Quest AI) for task coordination and intelligent matching algorithms for provider selection. Additional revenue streams include business hiring solutions (Quest for Business), professional services categories (photography, home services), and the Concierge by Quest service. The architecture follows a platform-plus-modules model where the core app and AI engine power various service categories and feature enhancements like Multi-Hire and AI-Powered Pricing.

Differentiator

Problem solved

Functional benefit

Brands

• Quest AI: An agentic AI personal assistant on WhatsApp that gets any service done. Users can tell it what they need—whether errands, home services, or creative work—and the AI will find the right provider, negotiate pricing, and manage everything.

Products and services

• Quest Mobile App (Quest - Hire a Hero) AI-powered mobile marketplace app available on iOS App Store and Google Play that connects users needing tasks done (Citizens) with a global network of service providers (Heroes) for errands, deliveries, UGC/content creation, part-time/event staffing, home services, and overseas errands. Includes in-app chat, ratings and reviews, secure escrow payments via Stripe, and AI-powered matching and pricing.
• Quest AI Agentic AI personal assistant on WhatsApp that processes natural-language requests for errands, home services, and creative work, and autonomously finds providers, negotiates pricing, and coordinates end-to-end task completion through the Quest marketplace.
• Quest for Business Dedicated business-facing bundle of Quest services targeting SMBs and brands that need to hire UGC/TikTok content creators, part-time and event staff, and outsourced local deliveries and manual tasks, with the same escrow-protected marketplace mechanics as the consumer app.
• Concierge by Quest Premium concierge-style service that handles tedious errands such as research, procurement, and delivery for corporate events and personal needs, delivered through Quest's Hero network.

Quantifiable outcome

• 2,500+ tasks completed weekly on the platform
• +1 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability4 records

Feature6 records

Partnerships

Two partnerships are on record, tiered core and minor.

• StripecoreTechnology or IntegrationStripe is Quest's primary payment provider, powering secure in-app payments and escrow functionality for all transactions on the platform.
• NYC (New York City)minorStrategic or Co-development PartnerNew York City support programs for Quest's US market expansion.

Scale indicators6 records

Recent moves8 records

Expansion highlights6 records

Emerging players

• Dolly: US on-demand marketplace for deliveries, moving, and heavy lifting. Comparable to Quest on the gig-economy delivery mechanic and the use of AI for matching and pricing; smaller scale but similar product surface.
• Wonolo: US on-demand staffing marketplace for hourly and temp work. Comparable to Quest's 'Part-time & Events' vertical in serving businesses that need flexible labor at short notice.

Broad incumbents

• Upwork: Global freelance marketplace with comparable creator and part-time hiring flows. Comparable on business model (take-rate marketplace) and target SMB buyer, though Upwork skews to digital/remote work rather than Quest's local physical-services emphasis.
• Handy: Home-services marketplace (cleaning, handyman, assembly) owned by ANGI Homeservices. Overlaps directly with Quest's 'Home Services' sub-product and represents the scaled incumbent in one of Quest's most monetizable verticals.
• Grab: SEA super-app offering deliveries, mobility, and increasingly on-demand services in Singapore, Malaysia, Philippines, and beyond. Represents the dominant regional platform whose existing logistics network and user base could subsume Quest's local-services use cases.
• Fiverr: Global freelance marketplace spanning digital and increasingly local services. Overlaps with Quest on UGC/creator hiring and gig-economy positioning, but Fiverr's scale and brand in digital freelance far exceed Quest's local-services niche.

Direct peers

• Thumbtack: US-based local services marketplace connecting consumers with professionals for home services, events, and lessons. Comparable to Quest on the consumer-to-provider matching mechanic and the heavy emphasis on trust signals, ratings, and verified pros.
• Airtasker: Australia-headquartered on-demand task marketplace with strong APAC presence, posting tasks and matching local 'taskers.' Most comparable to Quest on geography and product, both targeting the same everyday-services category in Asia-Pacific.
• TaskRabbit: On-demand local services marketplace connecting users with 'Taskers' for errands, deliveries, handyman work, and home services. Operates the same core business model as Quest (task posting → provider matching → escrow payment) and is the closest direct competitor in the US/UK markets.

Regional players

• GoGet: Singapore-based on-demand services and car-sharing platform. Operates in Quest's home market with overlapping use cases (errands, deliveries) and represents the most direct local incumbent Quest must displace or differentiate against.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/questhireahero
• LinkedInlinkedin.com/company/questhireahero
• Instagraminstagram.com/questhireahero
• TikToktiktok.com/@questhireahero

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds2 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Quest