What Relay Robotics does

Relay Robotics designs, manufactures, and operates autonomous indoor delivery robots for hospitals and hotels. Headquartered in San Jose, California, the company was formed in May 2022 when Relay Robotics acquired Savioke, the original developer of the Relay product line, bringing forward a technology platform that traces to 2013. The product portfolio centers on three hardware variants: the standard Relay delivery robot, the upgraded Relay+ with larger payload capacity, and the hospital-specific RelayRx with double the bin capacity (10 gallons/41 liters) and chain-of-custody security features. The robots use a multi-sensor stack (cameras, lidars, safety sensors) to build real-time dynamic maps of indoor environments, navigate around people and obstacles, and autonomously call and ride elevators configured to interoperate with all major elevator brands (OTIS, Schindler, TK, Mitsubishi, KONE). Additional integrations include automated doors, Amazon Alexa for in-room ordering, and WhatsApp-based guest request workflows at select hotel properties.

Relay sells through an enterprise field-sales motion into two primary verticals: healthcare (hospital systems including Johns Hopkins, HCA, Dignity Health, BayCare, MedStar Georgetown, and Yale New Haven) and hospitality (hotel chains including Marriott, Hilton, Hyatt, Sonesta, Delta, and Embassy Suites, plus InnVest Hotels in Canada). The commercial model is Robotics-as-a-Service: customers pay monthly subscriptions or hourly rates ($3-$5/hour for hotels, as low as $4/hour for hospitals) that bundle hardware, software, maintenance, and analytics, shifting procurement from CapEx to OpEx. Deployment is enabled by Rapid-Install training that activates robots within hours of arrival. The company reports 1.5 million+ lifetime deliveries at a 99.8% success rate, 25,000+ monthly deliveries, and operations spanning hundreds of hotels and 15+ hospital systems across the U.S. and Canada.

The company is privately held with 51-100 employees and has raised a single disclosed $10 million Series A led by MK Capital in May 2022. Leadership includes CEO Wade Pfeiffer, Founder/CTO Steve Cousins (Savioke co-founder), and Chairman Mark Koulogeorge. Relay holds 10 U.S. patents and has positioned itself within the broader Robot-as-a-Service and hotel fleet-management markets, with stated ambitions to extend into laboratory logistics, senior living communities, and commercial real estate verticals.

Name

Relay Robotics

Legal name

Relay Robotics Inc.

Website

https://relayrobotics.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

51–100 employees

Short description

Relay Robotics designs and operates autonomous indoor delivery robots for hospitals and hotels, selling primarily via a Robotics-as-a-Service subscription model. The robots navigate multi-floor buildings using proprietary elevator integration and sensor-fusion navigation, serving enterprise customers across healthcare and hospitality.

Ownership category

akta.pro rank

Product category

Autonomous Service Robots

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Service & Hospitality Robots (HDAAAIAB)

Keywords

• Autonomous delivery robots
• Hospital logistics automation
• Hotel service robots
• Robotics as a service
• Indoor delivery automation

Headquarters

HQ city

San Jose

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Technology or R&D, Supply Chain, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Robotics-as-a-Service (RaaS) Subscription: Relay offers robots via a monthly subscription or RaaS model that bundles hardware, software, maintenance, and analytics under recurring revenue contracts. Customers pay subscription fees that typically range from $3-5/hour for hotel deployments, making robotics accessible without large upfront capital costs. The model shifts costs from CapEx to OpEx.
2. Usage-Based Robot Deployments: Some customers pay based on usage hours or delivery volume. The robots operate 24/7 and can be deployed flexibly based on customer needs, with pricing varying based on deployment complexity, number of floors to navigate, and number of robots in the fleet.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels8 records

Core offering

Relay Robotics designs, assembles, and deploys autonomous indoor delivery robots that navigate multi-floor buildings by integrating with elevators and automated doors, sold primarily through a Robotics-as-a-Service (RaaS) subscription model to enterprise customers in healthcare and hospitality. The portfolio includes the standard Relay and upgraded Relay+ robots for hotels and the larger-capacity RelayRx for hospitals, with chain of custody security and 24/7 autonomous operation. Pricing varies by deployment complexity, number of floors, and fleet size, with hourly rates of $3-5 for hotels and as low as $4/hour for hospitals.

Product overview

Relay Robotics is a provider of autonomous indoor delivery robots for hospitals and hotels. The product portfolio centers on the Relay Delivery Robot platform, which includes the standard Relay model, the upgraded Relay+ with larger capacity, and the hospital-specific RelayRx with enhanced payload (10 gallons) and chain-of-custody features. The company operates through a Robotics-as-a-Service (RaaS) subscription model, with Rapid-Install services enabling deployment within hours. The robots navigate multi-floor buildings, integrate with elevators and automated doors, and serve hospital environments (medications, lab specimens, supplies) and hotel environments (room service, amenities, packages). Additional use cases include laboratory logistics and senior living communities.

Differentiator

Problem solved

Functional benefit

Products and services

• Relay Delivery Robot The primary autonomous indoor delivery robot platform that navigates multi-floor buildings, operates elevators autonomously, and delivers items safely in hospitals and hotels. Features a 10-gallon capacity bin with multiple insert options for different item types and operates 24/7 with autonomous self-charging.
• Relay+ Upgraded delivery robot model with larger capacity delivery bin and fully autonomous self-driving capability. Designed for enhanced hotel deployments requiring greater payload capacity for room service, amenities, and packages.
• RelayRx Hospital-specific delivery robot with double the capacity (10 gallons, 41 liters) of earlier models, designed for delivering lab specimens, medications, equipment, and chemotherapy. Features chain of custody security and enhanced navigation for busy hospital environments.
• Robotics-as-a-Service (RaaS) Subscription-based deployment service bundling hardware, software, maintenance, and analytics under monthly subscription or hourly usage fees. Available as monthly RaaS subscriptions or pay-as-you-go hourly pricing ($3-5/hour for hotels, as low as $4/hour for hospitals), allowing customers to deploy robots without large upfront capital costs.

Quantifiable outcome

• 99.8% successful delivery rate
• +9 more outcomes

Named customers22 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability5 records

Feature6 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Avantor SciencecoreStrategic or Co-development PartnerRelay partners with leading lab service providers like Avantor to streamline the transport of samples and supplies. Autonomous robots ensure secure, on-time deliveries across clinical and research facilities, reducing turnaround times and letting staff focus on critical tasks.
• RFT (Senior Living)minorStrategic or Co-development PartnerRelay partners with senior living communities to handle routine deliveries (medications, meals, packages), allowing caregivers to focus on personal, human-centered care. Robots operate safely and reliably while bringing a touch of delight to residents.
• InnVest HotelscoreChannel Partner/ Reseller/ DistributorInnVest Hotels, one of the largest owner and management groups of hotels in Canada, is the country's largest user of hotel delivery robots. Several properties utilize Relay robots with additional installations scheduled. InnVest owns/manages over 100 hotels representing 14 internationally recognized brands.

Scale indicators9 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Bear Robotics: Bear Robotics builds autonomous indoor service robots for restaurants and hotels, competing head-to-head with Relay in hospitality deployments and targeting similar enterprise hospitality customers with comparable RaaS-style offerings.
• Diligent Robotics: Diligent Robotics' Moxi robot is a hospital-focused mobile manipulator performing deliveries of medications, lab samples and supplies — the most direct competitor to RelayRx in the regulated hospital delivery niche.
• Pudu Robotics: Pudu Robotics is a global provider of commercial service robots (hotel delivery, restaurant serving, disinfection) and directly competes with Relay's hotel delivery robot line, particularly in international markets where Relay has limited presence.
• Keenon Robotics: Keenon Robotics supplies autonomous service robots for hotels, restaurants and healthcare facilities worldwide, offering a hotel delivery product line that competes directly with Relay's hotel delivery robot at similar price points and use cases.
• Serve Robotics: Serve Robotics develops autonomous sidewalk delivery robots and shares Relay's RaaS commercial model and 'last/final-leg delivery' value proposition, though Serve focuses on outdoor urban delivery rather than indoor multi-floor.
• Starship Technologies: Starship Technologies operates one of the largest fleets of autonomous delivery robots worldwide and competes with Relay in the autonomous delivery-as-a-service category, though primarily in outdoor campus and last-mile contexts.

Broad incumbents

• Berkshire Grey: Berkshire Grey is an established RaaS provider of AI-enabled robotic automation for warehouses, retail and logistics; explicitly named alongside Relay as a key RaaS player, though its primary focus is fulfillment rather than indoor service/hospitality.
• Locus Robotics: Locus Robotics is a leading RaaS provider of autonomous mobile robots for warehouse order fulfillment and is co-listed with Relay in RaaS market rankings; it competes for the same RaaS budget line at enterprise customers but in warehouse use cases.
• KUKA AG: KUKA is a major industrial robotics incumbent named alongside Relay in the RaaS market; while primarily focused on industrial and manufacturing automation, KUKA's scale and capital base position it as a credible broad incumbent that could enter Relay's service-robot verticals.
• Mobile Industrial Robots (MiR): MiR, a Teradyne company, manufactures autonomous mobile robots for internal logistics in manufacturing, healthcare and hospitality settings and competes with Relay for hospital intralogistics budgets with comparable autonomous navigation technology.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/c/RelayRobotics
• LinkedInlinkedin.com/company/relayrobotics
• Instagraminstagram.com/relay.robotics

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Relay Robotics