Diligent Robotics
Diligent Robotics, an Austin-based AI robotics company founded in 2017, builds Moxi, a mobile manipulation robot that autonomously handles hospital logistics and delivery tasks so clinical staff can focus on patient care. It sells primarily via a subscription model to US health systems and was acquired by Serve Robotics in January 2026.
- Company typePrivate
- Founded2017
- HeadquartersAustin, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Diligent Robotics does
Diligent Robotics, founded in 2017 and headquartered in Austin, Texas, develops AI-powered mobile manipulation robots for hospital logistics, with its flagship product Moxi designed to autonomously perform delivery, supply, and fetch-and-carry tasks so clinical staff can remain focused on patient care. The company's technical core is a proprietary vision-language-action model trained on more than 1.25 million real-world in-hospital deliveries and petabytes of accumulated operational data, deployed on the next-generation Moxi 2.0 platform running NVIDIA IGX Thor compute and trained using AWS SageMaker HyperPod. Diligent layers social intelligence on top of its navigation stack so the robot can operate safely and predictably in corridors shared with patients, clinicians, and visitors — a capability set that distinguishes it from generic autonomous mobile robots used in warehousing or manufacturing.
Diligent's commercial model is primarily a Robotics-as-a-Service subscription at approximately $10,000-$15,000 per robot per month, supplemented by one-time fees (reportedly ~15% of revenue), generating $200,000-$400,000 in annual contract value per hospital. The company sells into multi-year contracts with US health systems including Cedars-Sinai, Northwestern, Mary Washington, and MultiCare, and reports a footprint of 25+ hospitals across 23+ health systems. Distribution has been extended via a flagship channel partnership with Swisslog Healthcare (October 2025) and vertical expansion into senior living through the AARP AgeTech Collaborative (October 2025), with geographic moves into the UK, DACH, and Canada underway. The company maintains SOC 2 Type 2, HIPAA, and TX-RAMP Level 2 certifications, which function as prerequisites for enterprise hospital procurement.
In January 2026, Diligent was acquired by Serve Robotics for approximately $34.3 million total consideration ($29M in Serve stock plus a $5.3M earn-out), ending its independent trajectory. Prior to the acquisition, the company had raised over $100 million in cumulative funding across multiple rounds, including a Series C led by Canaan Partners in September 2023, and operated with 101-250 employees. Reported annual revenue at the time of acquisition is estimated in the low single-digit millions of dollars, reflecting an early commercialization stage relative to the long-stated ambition of deploying thousands of robots across hospital systems.
Diligent Robotics firmographics
Firmographics- Name
- Diligent Robotics
- Legal name
- Diligent Robotics, Inc.
- Website
- https://diligentrobots.com
- Company type
- Private
- Founded year
- 2017
- Operating status
- Acquired
- Headcount range
- 101–250 employees
- Short description
- Diligent Robotics, an Austin-based AI robotics company founded in 2017, builds Moxi, a mobile manipulation robot that autonomously handles hospital logistics and delivery tasks so clinical staff can focus on patient care. It sells primarily via a subscription model to US health systems and was acquired by Serve Robotics in January 2026.
- Ownership category
- akta.pro rank
Diligent Robotics industry classification
Industry- Product category
- Hospital Service Robotics
- NAICS
- Computer Systems Design and Related Services (5415)
- SIC
- Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Healthcare & Assistive Robotics (HDAAAIAC)
- akta.pro secondary industry
- Decentralized & Hybrid Trial Site Services (Home Health/Nursing) (HLAGACAH)
Keywords
Where Diligent Robotics is headquartered
LocationHeadquarters
- HQ city
- Austin
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Diligent Robotics business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Supply Chain, Operations, Marketing or Sales, Infrastructure
Revenue model
- Robotics-as-a-Service (RaaS) Subscription: Primary revenue stream delivered via "robot-as-a-service" model. Moxi robots are offered as a tailored ongoing service rather than sold outright; close engagement with each hospital to deliver solutions that evolve with facility needs. Per-hospital annual sales projected between $200k and $400k. Pricing tiers include subscription at approximately $10,000-$15,000 per robot per month, with some sources citing $120k-$200k unit costs converted to monthly operating expenses.
- Integration, Implementation Fees & Premium Analytics: One-time integration and implementation fees combined with premium analytics tiers. Approximately 15% of revenue from non-subscription sources; the majority (~85%) of ARR is generated from RaaS subscription contracts.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Robotics-as-a-Service (RaaS) subscription — custom quote per hospital deployment |
| One time/ perpetual license | Pay-as-you-go | Integration / Implementation Fees & Premium Analytics Add-ons |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels9 records
Diligent Robotics product offering
Product offeringCore offering
Diligent Robotics designs, builds, and deploys the Moxi socially intelligent mobile manipulation robot, which autonomously performs non-patient-facing point-to-point delivery tasks (medications, lab samples, supplies, PPE) in hospitals. Moxi is delivered to U.S. hospitals and health systems via a Robotics-as-a-Service (RaaS) subscription model that bundles the hardware, software, cloud AI, and ongoing operations into a multi-year service contract. The next-generation Moxi 2.0, launched October 2025, adds a robot foundation model trained on petabytes of real-world hospital data and NVIDIA IGX Thor edge compute.
Product overview
Diligent Robotics is a single-product-platform company built around its flagship mobile manipulation robot, Moxi, delivered to hospitals via a Robot-as-a-Service (RaaS) subscription model. The current Moxi platform is an AI-native socially intelligent robot teammate that autonomously handles non-patient-facing delivery tasks (medications, lab samples, supplies, pharmacy runs) across hospital environments using social intelligence, mobile manipulation, and human-guided learning, and is being extended into senior living facilities. The announced Moxi 2.0 is the next-generation evolution of the same product line, featuring NVIDIA-powered compute, a proprietary robot foundation model trained on more than 1.25 million real-world deliveries, and hardware redesigned for scaled fleet deployment, and supersedes the first-generation platform on the same robot-as-a-service basis.
Differentiator
Problem solved
Functional benefit
Brands
- Moxi: Mobile manipulation hospital service robot that autonomously completes delivery and fetch-and-carry tasks for clinical staff.
Products and services
- Moxi Flagship socially intelligent mobile manipulation robot that autonomously performs non-patient-facing point-to-point delivery tasks (medications, lab samples, supplies, PPE) in hospitals, using social intelligence, mobile manipulation, and human-guided learning. Delivered to hospitals and health systems via a Robotics-as-a-Service (RaaS) subscription.
- Moxi 2.0 Next-generation mobile manipulation robot platform powered by NVIDIA IGX Thor with 10x the compute, redesigned hardware for manufacturability, and an end-to-end robot foundation model trained on 3+ years of real-world deployment data. Intended to scale to 15+ units per hospital site and support thousands of robots by 2030, delivered via the same Robot-as-a-Service (RaaS) subscription model.
Quantifiable outcome
- 30% of nurse time recovered from non-patient-facing tasks
- +9 more outcomes
Companies that use Diligent Robotics
Customer profileNamed customers18 records
Segments4 records
Ideal customer profiles3 records
Diligent Robotics technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability11 records
Feature7 records
Diligent Robotics partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered flagship, minor and core.
- AARP AgeTech CollaborativeflagshipDiligent Robotics accepted into the AgeTech Collaborative from AARP accelerator program in October 2025, marking its expansion into senior living and long-term care communities. Receives direct go-to-market support and focuses on product discovery for assistive robots in older adult care. Will test technology with 3-5 early partner facilities.
- Swisslog HealthcareflagshipStrategic alliance announced October 13, 2025 to deploy Moxi autonomous last-mile delivery robots in U.S. hospitals. Combines Swisslog Healthcare's existing transport and pharmacy automation (including pneumatic tube systems by TransLogic) with Diligent's AMMR technology for items too large for tube transport. Targets the service robotics market growing 15-18% annually. Swisslog brings healthcare logistics distribution muscle to scale Moxi deployments.
- Kendra Scott (Kendra Cares)minorPartnership with Kendra Scott's Kendra Cares creative arts program to deliver virtual Color Bar jewelry experiences to pediatric patients using Moxi. Launched at The Children's Hospital of San Antonio and Cook Children's Hospital in Fort Worth, Texas. Plans include continued collaboration and grants to fund Child Life teams at pediatric hospitals.
- Amazon Web Services (AWS)flagshipDiligent Robotics leverages AWS cloud infrastructure for its Moxi robots. Uses Amazon EC2 and Amazon SageMaker HyperPod for training the robot's vision-language-action model. AWS hosts Diligent's Physical AI workloads and supports deployment data processing. Diligent was featured in the 2026 AWS Life Sciences Symposium MedTech track and selected for the inaugural Physical AI Fellowship powered by AWS, NVIDIA, and MassRobotics.
- NVIDIAflagshipDiligent Robotics is an early adopter of NVIDIA's IGX Thor platform (NVIDIA Blackwell-powered, industrial-grade edge AI). Moxi 2.0 has 10x the compute of Moxi 1.0 thanks to NVIDIA Jetson / Thor advancement. Moxi is powered by NVIDIA's embedded hardware and software ecosystem (Jetson & Omniverse). Selected for AWS/NVIDIA/MassRobotics Physical AI Fellowship.
- KinovacoreKinova is listed as a "trusted partner" on the Diligent Robotics homepage. Kinova's Jaco2 robotic arm is mentioned in Vivian Chu's bio as one of the robotic platforms she has worked with — relevant to Moxi's manipulation hardware ecosystem.
- Zebra Robotics / Zebra TechnologiescoreZebra Robotics Automation is listed as a "trusted partner" on the Diligent Robotics homepage. Suggests integration with Zebra's robotics automation hardware ecosystem for hospital logistics.
- LiftNetcoreLiftNet is listed as a "trusted partner" on the Diligent Robotics homepage. Likely integration with hospital elevator infrastructure enabling Moxi's autonomous elevator operation.
- VantacoreDiligent Robotics partnered with Vanta to achieve SOC 2 Type 2 compliance certification in February 2024. Vanta serves as the compliance management platform partner for Diligent's data security program.
- MassRoboticscoreSelected for the inaugural Physical AI Fellowship powered by AWS, NVIDIA, and MassRobotics. MassRobotics is the managing partner of the Physical AI Fellowship program supporting AI and robotics startups.
- Indiana (Recruiting / Operations)minorDiligent Robotics is recruiting a Cloud Architect for Robot Management Systems in Indiana, USA, overseeing the development of cloud-based infrastructure for robot fleet management.
Scale indicators15 records
Recent moves12 records
Expansion highlights6 records
Diligent Robotics competitors and assessment
Company assessmentDirect peers
- Aethon (ST Engineering): Aethon's TUG autonomous mobile robots perform point-to-point delivery of medications, meals, linens, and lab specimens inside hospitals. It is the most direct comparable to Moxi in U.S. hospital logistics and has been deployed at hundreds of hospitals for over a decade.
- Relay Robotics (formerly Savioke): Relay builds autonomous service robots for hotels, hospitals, and senior living facilities (e.g., Relay+ for deliveries). It overlaps directly with Diligent on socially intelligent indoor delivery robots targeting healthcare and hospitality end markets.
- Vecna Robotics: Vecna offers autonomous mobile robots and workflow orchestration for healthcare, manufacturing, and warehousing. Its healthcare AMR deployments (e.g., for materials handling in hospitals) make it a direct comparable in indoor healthcare logistics.
- OTTO Motors (Clearpath Robotics): OTTO Motors builds heavy-payload AMRs for material handling in factories, warehouses, and increasingly healthcare-adjacent logistics. Its autonomous mobile platform approach mirrors Diligent's indoor delivery focus.
Broad incumbents
- Swisslog Healthcare: Swisslog Healthcare provides pneumatic tube systems (TransLogic), pharmacy automation (PillPick), and transport robots to hospitals — Diligent's flagship channel partner and a partial competitor for the same hospital logistics budget.
- Fetch Robotics (Zebra Technologies): Fetch, now part of Zebra Technologies, sells AMRs to healthcare, retail, and manufacturing. Its healthcare deployments (e.g., for hospital supply chain) overlap with Moxi's mission of automating non-clinical logistics in clinical environments.
- Mobile Industrial Robots (MiR): MiR (owned by Teradyne) sells AMRs for hospitals, manufacturing, and logistics. Its MiR Healthcare robots handle internal transportation of samples, medications, and supplies, making it a structural peer in indoor hospital automation.
- Intuitive Surgical: Intuitive (da Vinci) is the dominant surgical robotics incumbent. While not a direct competitor for delivery, it is the largest commercial medical robotics franchise and the most relevant 'broad incumbent' benchmark for hospital procurement dynamics and clinical robotics acceptance.
Emerging players
- Agility Robotics: Agility's Digit humanoid robot is targeting logistics and is being piloted by Amazon and others. It is an emerging competitor that could eventually address the same indoor delivery-and-fetch-and-carry use cases as Moxi with a humanoid form factor.
- Apptronik: Apptronik develops the Apollo humanoid robot and has partnerships with Mercedes-Benz, Google DeepMind, and others. Its general-purpose humanoid roadmap puts it in direct strategic competition with Moxi 2.0 for indoor service-robotics use cases in healthcare, retail, and hospitality.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Diligent Robotics social profiles
Digital presenceDiligent Robotics compliance and trust
Trust signalCompliance3 records
Diligent Robotics financial estimates
Financial estimateRevenue estimate
Valuation estimate
Diligent Robotics leadership team
Management profileNumber of profiles
Profiles5 records
Diligent Robotics subsidiaries and ownership
Company hierarchySubsidiaries1 record
Diligent Robotics funding detail
Funding detailFunding overview
Funding rounds10 records
Investors22 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Diligent Robotics M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Diligent Robotics
What does Diligent Robotics do?
Diligent Robotics designs, builds, and deploys the Moxi socially intelligent mobile manipulation robot, which autonomously performs non-patient-facing point-to-point delivery tasks (medications, lab samples, supplies, PPE) in hospitals. Moxi is delivered to U.S. hospitals and health systems via a Robotics-as-a-Service (RaaS) subscription model that bundles the hardware, software, cloud AI, and ongoing operations into a multi-year service contract. The next-generation Moxi 2.0, launched October 2025, adds a robot foundation model trained on petabytes of real-world hospital data and NVIDIA IGX Thor edge compute.
Is Diligent Robotics a public or private company?
Diligent Robotics is a private company. It is classified as corporate owned and is currently acquired.
When was Diligent Robotics founded?
Diligent Robotics was founded in 2017. It employs 101 to 250 people.
Where is Diligent Robotics based?
Diligent Robotics is headquartered in Austin, United States, in the North America region.
How does Diligent Robotics make money?
Two revenue lines are on record. Robotics-as-a-Service (RaaS) Subscription is the primary driver. The others are integration, Implementation Fees & Premium Analytics.
Who are Diligent Robotics's main competitors?
Direct peers on record are Aethon (ST Engineering), Relay Robotics (formerly Savioke), Vecna Robotics and OTTO Motors (Clearpath Robotics). Broad incumbents are Swisslog Healthcare, Fetch Robotics (Zebra Technologies), Mobile Industrial Robots (MiR) and Intuitive Surgical. Emerging players are Agility Robotics and Apptronik.
Does Diligent Robotics have an API?
No public API is recorded for Diligent Robotics.
What industry is Diligent Robotics in?
Diligent Robotics's product category is Hospital Service Robotics. Its primary akta.pro industry code is HDAAAIAC, Healthcare & Assistive Robotics, with a secondary code of HLAGACAH, Decentralized & Hybrid Trial Site Services (Home Health/Nursing). Its NAICS code is 5415 and its SIC code is 7373.