What Doctor.com does

Doctor.com, founded in 2012 and headquartered in New York, operates a healthcare provider directory and patient engagement platform serving two primary customer segments: consumers searching for healthcare providers and the providers themselves seeking online visibility. The core product is a searchable directory enabling patients to find doctors by specialty, location, insurance accepted, language, and other criteria, view provider profiles and reviews, and request or book appointments. The platform is differentiated by ProfilePoints™, a proprietary scoring system that ranks providers by profile completeness and surfaces the most informative listings first. The product suite includes Listings Management (cross-platform directory accuracy), Universal Scheduling (appointment booking), ReviewHub™ (review aggregation and response), Premium Listings (enhanced provider profiles), and VirtualVisit (telehealth consultations).

The business model is subscription-based, targeting both SMB individual providers (via a self-serve portal at providers.doctor.com) and enterprise healthcare organizations (via a sales-led motion with demo requests and direct sales engagement). Revenue streams include provider profile subscriptions and premium listing upgrades. The company maintains a dual GTM approach: a sales-led enterprise motion for health systems and hospitals, and a direct-to-consumer patient acquisition channel. Notable partnerships include Google My Business (Featured Partner status providing distribution into Google search and Maps) and Press Ganey (which acquired Doctor.com to integrate the directory into its broader healthcare experience management portfolio).

Following the 2020 Press Ganey acquisition, Doctor.com operates as a subsidiary under Health Platforms Group Inc. The platform covers providers across the United States with thousands of provider profiles indexed by specialty, geography, and insurance. The company maintains HIPAA Business Associate compliance for handling Protected Health Information and is CCPA-compliant for California consumers. Past acquisitions of ReferBright (2016) and Connect Healthcare (2017) expanded referral and directory management capabilities, and the company raised approximately $18.2M in venture funding across four rounds (2013-2019) prior to the acquisition.

Name

Doctor.com

Legal name

Health Platforms Group Inc.

Website

https://doctor.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

101–250 employees

Short description

Doctor.com operates a healthcare provider directory and patient engagement platform serving consumers searching for doctors and healthcare providers seeking online visibility. Following its 2020 acquisition by Press Ganey, it offers Listings Management, Universal Scheduling, ReviewHub™, Premium Listings, and VirtualVisit modules.

Ownership category

akta.pro rank

Product category

Healthcare Provider Directory & Patient Engagement Platform

NAICS

Offices of Physicians (62111)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Specialist Referral & Appointment Booking Platforms (HLALALAB)

Keywords

• Healthcare provider directory
• Patient engagement platform
• Physician profile management
• Online doctor scheduling
• Healthcare reputation management

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Provider Profile Subscription: Healthcare providers pay to claim, enhance, and manage their profiles on the platform to improve visibility and attract patients. Premium listings and enhanced profile features drive provider revenue through increased patient bookings.
2. Premium Listings and Featured Placement: Providers can pay for premium placement, featured positioning, and enhanced profile visibility in search results to attract more patients.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Doctor.com operates a healthcare consumer engagement platform consisting of a searchable national provider directory where patients find doctors by specialty, location, insurance, and language, then view profiles, reviews, and request appointments. Healthcare providers and systems subscribe to claim and enhance their profiles, manage multi-platform listings, generate and monitor patient reviews, and access scheduling and telehealth capabilities through integrated modules including Listings Management, Universal Scheduling, ReviewHub, Premium Listings, and VirtualVisit.

Product overview

Doctor.com operates as a healthcare consumer engagement platform consisting of a core provider directory (Doctor.com Platform) with multiple integrated modules. The platform enables patients to find doctors through search by specialty, location, insurance, and other criteria, view detailed provider profiles with ratings and reviews, and book appointments. The product suite includes Listings Management for directory accuracy, Universal Scheduling for appointment booking, ReviewHub™ for review management, Premium Listings for enhanced provider profiles, and VirtualVisit for telehealth consultations. ProfilePoints™ serves as a proprietary scoring system that incentivizes providers to maintain complete profiles and helps patients identify the most informative listings.

Differentiator

Problem solved

Functional benefit

Products and services

• Listings Management Enables healthcare providers to manage and optimize their directory listings across multiple platforms and data sources to ensure accuracy and visibility.
• Universal Scheduling Allows patients to request and book appointments with healthcare providers through a unified scheduling interface integrated with provider calendars.
• ReviewHub™ A review management solution that helps healthcare providers collect, monitor, and respond to patient reviews across multiple platforms.
• Premium Listings Enhanced profile tiers that provide providers with additional visibility features, expanded profile content, and priority placement in search results.
• VirtualVisit Virtual telehealth visit capability enabling remote consultations between patients and healthcare providers through secure video or messaging.
• Doctor.com Provider Search Platform A healthcare provider directory and patient engagement platform enabling consumers to search for doctors by specialty, location, insurance, and other criteria, view provider profiles and reviews, and request appointments online.

Named customers3 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability1 record

Feature1 record

Partnerships

Two partnerships are on record, tiered core.

• Google My BusinesscoreGTM or Marketing PartnerDoctor.com is a Google My Business Featured Partner, enabling enhanced visibility and distribution of healthcare provider listings through Google's search ecosystem and Maps platform.
• Press GaneycoreStrategic or Co-development PartnerPress Ganey acquired Doctor.com, integrating the provider directory platform into the Press Ganey healthcare experience management ecosystem. Doctor.com is marketed as a Press Ganey solution.

Scale indicators2 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Healthgrades: Healthgrades is a major US provider directory and review platform connecting patients with physicians and hospitals — directly competing on the same directory, search, and appointment-request use cases.
• Zocdoc: Zocdoc is the leading direct-to-consumer online appointment-booking marketplace for healthcare providers, competing head-to-head with Doctor.com on doctor search, scheduling, and patient reviews.
• Vitals: Vitals is a consumer-facing doctor directory and reviews site owned by WebMD/Internet Brands, overlapping directly with Doctor.com's patient search and provider profile offering.
• RateMDs: RateMDs is a long-standing doctor review and directory platform that overlaps with Doctor.com's provider discovery and patient reviews functionality.

Emerging players

• PatientPop (Tebra): PatientPop (now part of Tebra) provides practice growth, online scheduling, reputation management, and provider directory tools for SMB practices — a partial overlap with Doctor.com's Listings Management and ReviewHub modules.
• DoctorLogic: DoctorLogic provides healthcare marketing, SEO, and provider directory websites for specialty practices — a partial competitor in provider online visibility and patient acquisition.
• NexHealth: NexHealth is an EHR-integrated patient scheduling and practice management platform — adjacent to Doctor.com's Universal Scheduling and provider directory offerings, with deeper EHR integration.
• Sesame: Sesame is a direct-pay healthcare marketplace connecting patients to providers — overlapping with Doctor.com on patient-provider matching and appointment booking but with a cash-pay positioning.

Broad incumbents

• Press Ganey: Press Ganey is the parent company of Doctor.com and the dominant US patient experience and healthcare analytics vendor — providing Doctor.com with enterprise distribution and ecosystem context.
• WebMD Care: WebMD Care is WebMD's physician directory and patient engagement product. Backed by the dominant WebMD health-information brand, it competes for the same patient and provider audiences as Doctor.com.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Doctor
• Facebookfacebook.com/DoctorDotCom
• LinkedInlinkedin.com/company/2445393

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds6 records

Investors9 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Doctor.com