BigPanda

What BigPanda does

BigPanda is an enterprise software company that provides an Agentic ITOps platform designed to detect, triage, resolve, and prevent IT incidents for large enterprise IT operations, ITSM, and SRE teams. The platform is built around a proprietary IT Knowledge Graph that unifies observability, CMDB, change data, and informal tribal knowledge into a single contextual data layer, which powers AI agents including the L1 Agent (autonomous L1 workflow handling), AI Detection and Response (real-time signal correlation and triage), AI Incident Assistant (investigative AI partner for L2/L3 and SRE teams), and AI Incident Prevention (change risk scoring and problem management). Native integrations span 60+ monitoring, ITSM, collaboration, and identity tools, with elite Build Partner status at ServiceNow.

The company sells primarily through enterprise field sales to Fortune 1000 organizations, complemented by inside sales for mid-market, implementation and SI partners (e.g., Verinext), and co-marketing with integration partners including ServiceNow and Atlassian. Revenue is generated via annual subscription SaaS contracts with tiered support packages (Priority, Standard, Premium, Premium+), supplemented by Professional Services for enterprise onboarding and an Education and Certification platform serving 16,000+ users. Customer base of 100+ enterprises spans financial services (NYSE, UBS, Wells Fargo, London Stock Exchange, Bread Financial), hospitality (IHG), technology (Autodesk, Lucid Motors, Sony Interactive Entertainment, PlayStation), healthcare (Cambia, Labcorp), government (California DMV), telecom (Gamma, Zayo), and other sectors. Reported outcomes include 430% median ROI, up to 99% reduction in alert noise, 50%+ fewer tickets, and 30-50% faster MTTR.

BigPanda is headquartered in Tel Aviv, Israel, with US operations in San Francisco. The company was founded in 2012, achieved unicorn status in January 2022 at a $1.2B valuation following a $190M Series D led by Advent International, and has raised $340M in total funding. In November 2025 it acquired Velocity, an AI-powered SRE company, to deepen its agentic AI capabilities.

Name

BigPanda

Legal name

BigPanda

Website

https://bigpanda.io

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

251–500 employees

Short description

BigPanda is an enterprise software company that delivers an agentic ITOps platform using AI to detect, triage, resolve, and prevent IT incidents for Fortune 1000 IT operations, ITSM, and SRE teams across financial services, technology, healthcare, and other sectors.

Ownership category

akta.pro rank

Product category

IT Operations Management Software (AIOps)

NAICS

Software Publishers (5132)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

IT Incident, Problem & Change Management Platforms (HDAEALAI)

akta.pro secondary industries

AI Observability, Monitoring & Evaluation Platforms (Drift, Quality, Safety) (HDAEANAF), IT Operations Management (ITOM) Platforms (HDAEALAC), Enterprise AI Data & Knowledge Platforms (Vector Databases, Knowledge Graphs) (HDAEANAH), Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF), IT Knowledge Management & Service Desk Platforms (HDAEALAH)

Keywords

• AIOps platform
• IT incident management
• IT operations automation
• Agentic AI for IT
• Incident response software

Headquarters

HQ city

Redwood City

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure, Supply Chain

Revenue model

1. SaaS Platform Subscription: BigPanda operates as a SaaS platform with subscription-based pricing. The platform covers the full incident lifecycle from prevention through detection, triage, and resolution. Customers purchase access to the agentic ITOps platform with tiers including Priority, Standard, Premium, and Premium+ support levels.
2. Professional Services: BigPanda Professional Services provides enterprise onboarding, technical services, and Resident Solutions Architect engagements to help customers implement the platform, configure integrations, enable teams, and achieve ROI. Services are delivered by Solutions Architects, Solutions Engineers, and Value Delivery Managers.
3. Education and Certification: BigPanda Education offers self-paced learning resources, courses, and certification paths (Certified AI Assistant User, Certified BigPanda Operator, Certified BigPanda Professional). Education platform serves 16,000+ users.

Pricing tiers

Go-to-market motion4 records

Distribution channels4 records

Marketing channels9 records

Core offering

BigPanda sells an enterprise SaaS platform called Agentic ITOps that uses AI to detect, correlate, triage, and resolve IT incidents across monitoring, ITSM, and collaboration tools. The platform unifies operational and institutional data through an IT Knowledge Graph and applies agentic AI, generative AI, and correlation to reduce alert noise, automate L1 workflows, accelerate mean time to resolution, and prevent change-related incidents for IT operations, ITSM, and SRE teams at large enterprises.

Product overview

BigPanda offers a unified Agentic ITOps Platform designed for enterprise IT operations teams. The platform consists of integrated modules: AI Incident Prevention for proactive change governance and problem management; AI Detection and Response for correlating signals and surfacing incident context; L1 Agent for automating L1 workflows autonomously; AI Incident Assistant for investigation, collaboration, and post-incident reporting; and the IT Knowledge Graph as the AI-powered data foundation that unifies all capabilities. Additional features include Change Risk Management, Problem Management, Root Cause Analysis, Automated Incident Triage, Similar Incidents, Service Desk Correlation, and Unified Analytics. The platform integrates natively with ServiceNow and Jira for ITSM workflows and supports various monitoring, collaboration, and SSO tools.

Differentiator

Problem solved

Functional benefit

Brands

• BigPanda Core: Core AIOps platform for event and incident management
• Advanced Insight
• Biggy AI
• BigPanda AI Detection and Response
• L1 Agent
• AI Incident Assistant

Products and services

• Agentic ITOps Platform The core BigPanda Agentic ITOps Platform is sold to enterprise IT operations, ITSM, and SRE teams. It unifies observability, ITSM, and organizational data, applies AI-driven correlation and agentic AI to detect and resolve incidents, and integrates with 60+ monitoring, ITSM, and collaboration tools.
• AI Incident Prevention AI Incident Prevention provides automated change risk management and problem management. It analyzes historical change data and related incidents to generate risk scores with recommended mitigations, and surfaces recurring incident patterns to guide teams to root cause remediation. Targeted at enterprise IT operations teams managing change governance.
• AI Detection and Response AI Detection and Response correlates signals from monitoring and observability tools, filters out alert noise, uses AI agents to gather and summarize incident information, and surfaces suggested remediation steps from previously resolved incidents. Used by enterprise IT operations and SRE teams for faster incident detection and diagnosis.
• L1 Agent L1 Agent is an autonomous AI-native operator for Level 1 IT support workflows. It automatically analyzes, prioritizes, suppresses, assigns, and routes incidents using AI reasoning on real-time incident data and operational knowledge, resolving incidents autonomously at L1 without human intervention and escalating only when needed with full context.
• AI Incident Assistant AI Incident Assistant serves L2, L3, SRE, and major incident teams by surfacing hidden institutional knowledge, automating incident collaboration (creating managed incident channels, assembling SMEs, transcribing bridge calls), generating real-time incident summaries, and automatically producing post-incident reports, AAR, post-mortems, and executive summaries.
• IT Knowledge Graph IT Knowledge Graph is the proprietary data foundation that connects machine data (observability, CMDB, topology, changes) with enterprise knowledge and informal tribal knowledge into a unified graph. It powers AI agents with contextual reasoning and eliminates data silos, compounding in intelligence over time.
• BigPanda Professional Services BigPanda Professional Services provides enterprise onboarding, implementation, technical services, and Resident Solutions Architect engagements to help enterprise customers deploy the Agentic ITOps platform, configure integrations, enable their teams, and achieve ROI. Services are bundled into enterprise onboarding packages.
• BigPanda Education and Certification BigPanda Education offers self-paced learning courses and certification paths (Certified AI Assistant User, Certified BigPanda Operator, Certified BigPanda Professional) for customers and partners, supporting adoption and user loyalty. The education platform serves 16,000+ users.

Quantifiable outcome

• Median ROI of 430% with payback in under a year for early BigPanda adopters
• +8 more outcomes

Named customers17 records

Segments9 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration25 records

AI capability8 records

Feature9 records

Partnerships

Four partnerships are on record, tiered core and minor.

• ServiceNowcoreTechnology or Integration · 1 April 2026BigPanda is an elite Build Partner (the highest level within the ServiceNow Partner Ecosystem). The partnership produced a certified application that transforms high-volume alert streams from BigPanda into actionable, context-rich incidents directly within ServiceNow. The integration consolidates thousands of alerts into single actionable incidents, delivers up to 99% reduction in alert noise, 50%+ fewer incident tickets, and 30–50% faster MTTR. Customer testimonials from Sony Interactive Entertainment highlight operational value. BigPanda CRO Tom Melzl and ServiceNow GVP Alix Douglas publicly endorsed the partnership.
• OoklacoreTechnology or Integration · 2 February 2026Ookla formed a strategic partnership with BigPanda to integrate Downdetector's real-time outage intelligence into BigPanda's AI Incident Assistant. The combined solution extends visibility beyond traditional internal monitoring for enterprise IT teams, helping organizations detect disruptions in external cloud platforms, SaaS providers, and ISPs, enabling faster root-cause identification and reducing unnecessary incident bridge calls. The integrated solution is immediately available for enterprises using BigPanda AI Incident Assistant with a Downdetector license.
• AtlassiancoreTechnology or Integration · 8 October 2025Atlassian announced AIOps partnerships with observability vendors Dynatrace, New Relic, and BigPanda to enhance incident management and observability for IT teams. The integrations combine AI-driven insights and automation with Atlassian's incident management tools to improve incident detection, diagnosis, and resolution, reducing downtime and operational inefficiencies.
• VerinextminorImplementation/ SI/ Consulting Partner · 16 October 2024Verinext and BigPanda partnered to revolutionize incident management through AI-driven automation. Verinext, a digital transformation partner, combines its consulting expertise with BigPanda's agentic ITOps platform to deliver integrated incident management solutions to enterprise customers.

Scale indicators14 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• incident.io: incident.io is a modern incident management platform focused on Slack-native incident response, on-call, and post-incident reviews. It is an emerging player in the AI-powered SRE space and is frequently named alongside BigPanda in AI SRE tool rankings.
• Resolve AI: Resolve.ai is an AI-native platform for SRE and IT operations offering autonomous incident response and runbook automation. It competes with BigPanda's L1 Agent and AI Incident Assistant in the emerging agentic ITOps category.

Broad incumbents

• ServiceNow: ServiceNow is the dominant ITSM and ITOM platform and is simultaneously BigPanda's most important integration partner and a potential competitor with its own AI agents and AIOps capabilities. It targets the same enterprise IT operations buyers and could bundle agentic ITOps features natively.
• Splunk (Cisco): Splunk (now part of Cisco) provides log analytics, observability, and ITSI for IT operations with machine-learning-driven event correlation and incident intelligence. It competes with BigPanda in event correlation and AIOps for enterprise IT environments at scale.
• New Relic: New Relic offers an observability platform with New Relic Applied Intelligence for AIOps, anomaly detection, and incident intelligence. It is a broad incumbent that competes with BigPanda in alert correlation and event intelligence and is named alongside it in AI SRE rankings.
• Datadog: Datadog is a cloud monitoring and observability platform with Datadog Watchdog for AIOps-driven anomaly detection and incident response. It overlaps with BigPanda in alert correlation and event intelligence but operates as a much broader observability suite rather than a specialist ITOps vendor.
• Dynatrace: Dynatrace offers an observability and security platform with Davis AI for automated anomaly detection, root cause analysis, and AIOps. It is a broad incumbent that overlaps with BigPanda's AI detection and response capabilities and is named alongside it in AI SRE rankings.

Direct peers

• ScienceLogic: ScienceLogic is an IT infrastructure monitoring and AIOps platform offering event correlation, root cause analysis, and service desk integration for enterprise IT operations. It competes directly with BigPanda in AIOps for hybrid IT environments and is named alongside it in top AIOps platform rankings.
• PagerDuty: PagerDuty is a digital operations management platform offering real-time incident response, on-call scheduling, and AIOps capabilities (PagerDuty AIOps). It directly competes with BigPanda in incident management, alert correlation, and now agentic operations for enterprise IT and SRE teams.
• Moogsoft: Moogsoft is an AIOps platform focused on alert correlation, noise reduction, and incident management for enterprise IT operations. It is a direct competitor to BigPanda's AI Detection and Response capabilities, serving similar enterprise ITOps and NOC use cases.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/bigpanda
• Facebookfacebook.com/bigpandaio
• LinkedInlinkedin.com/company/bigpanda

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Subsidiaries1 record

Funding overview

Funding rounds8 records

Investors16 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about BigPanda