Solgari
- Company typePrivate
- Founded2014
- HeadquartersDublin, Ireland
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
Solgari firmographics
Firmographics- Name
- Solgari
- Legal name
- Solgari Limited
- Website
- https://solgari.com
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Solgari industry classification
Industry- Product category
- Cloud Contact Centre Software
- NAICS
- Software Publishers (513210), Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industries
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK), Multilingual/Translation Communication Apps (BPAMACAJ)
Keywords
Where Solgari is headquartered
LocationHeadquarters
- HQ city
- Dublin
- HQ country
- Ireland
- HQ region
- Europe
Offices4 records
Markets served
Solgari business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Supply Chain, Operations
Revenue model
- Per-User Monthly Subscription: Service is priced per user per month, payable monthly in advance, with a minimum contract term (typically 12 months through Microsoft Marketplace). Additional one-time set-up fees apply on onboarding. Supports multiple currencies: USD, CAD, EUR, GBP, SGD, AUD, NZD.
- Consumption Charges: Outbound and inbound call charges per minute, and SMS and social media per message charges, paid monthly in arrears as consumed. Carrier voice and SMS services are provided as part of the agreement.
- Microsoft Marketplace Billing: Customers purchasing through Microsoft Marketplace private offers are billed directly by Microsoft as part of existing licensing, with consumption charges optionally billed directly by Solgari if not included in the plan.
- IP Phone Hardware: Optional IP desk phones delivered pre-configured, requiring 15 business days from receipt of first invoice payment.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Per-user monthly subscription with optional one-time set-up fee |
| Usage-based | Pay-as-you-go | Usage-based consumption charges for voice and messaging |
Go-to-market motion3 records
Distribution channels8 records
Marketing channels7 records
Solgari product offering
Product offeringCore offering
Solgari builds a Microsoft-native customer engagement platform that extends Microsoft Teams and Dynamics 365 into a full omnichannel contact centre. Its software captures every customer conversation across voice, SMS, WhatsApp, Facebook Messenger, Line, email and web chat, applies AI transcription, summarisation and sentiment analysis, and writes the structured data back into Dynamics 365, Salesforce, HubSpot, ServiceNow or Azure Cosmos Database in real time.
Product overview
Solgari is a Microsoft-native customer engagement platform that extends Microsoft Teams and Dynamics 365 into omnichannel contact center solutions. The core offering consists of two main products: Solgari for Microsoft Teams and Solgari for Microsoft Dynamics 365, both built natively on Azure. These applications capture every customer conversation across voice, SMS, WhatsApp, chat, email, and social channels, automatically transcribing, summarising, and sentiment-analyzing interactions and writing structured data back into CRM systems. An AI Video Omni-Agents module (developed via Napster partnership) adds AI-powered visual conversational agents for automated first-point-of-contact engagement.
Differentiator
Problem solved
Functional benefit
Products and services
- Solgari for Microsoft Teams Omnichannel customer engagement application built natively for Microsoft Teams, enabling organisations to handle voice, SMS, WhatsApp, chat, email and social interactions from within Teams with AI transcription, summarisation, sentiment analysis, skills-based routing and real-time CRM write-back. Targets enterprise contact centre and customer service teams.
- Solgari for Microsoft Dynamics 365 Customer engagement application built natively for Microsoft Dynamics 365 Customer Service Workspace using Microsoft's Channel Integration Framework. Captures and writes all customer conversations (voice, SMS, WhatsApp, email, chat) back into Dynamics 365 records with AI-powered transcription, summarisation and sentiment analysis.
- AI Video Omni-Agents AI-powered video agents for Microsoft Teams and Dynamics 365 that act as a visual first point of contact for customers, powered by Azure OpenAI and Azure Speech, with seamless context-preserving escalation to human agents.
Quantifiable outcome
- Organizations capture 60-70% more customer conversation data that previously never reached CRM, enabling complete customer records for AI and reporting.
- +4 more outcomes
Companies that use Solgari
Customer profileNamed customers16 records
Segments5 records
Ideal customer profiles4 records
Solgari technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability7 records
Feature9 records
Solgari partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered regional and core.
- Teams PlusregionalTeams Plus, the group's Microsoft Teams calling partner, delivered the Solgari deployment for the four-brand automotive group (R1 Concepts, Dynamic Friction Company, US Direct Parts, Brake Labs), integrating Solgari with the group's existing Microsoft Teams Phone environment and HubSpot CRM.
- NapstercoreNapster (an innovation company powering next-generation embodied and agentic AI) partnered with Solgari to integrate AI-powered video agents into Microsoft Teams and Dynamics 365. The video agents, powered by Azure OpenAI and Azure Speech, serve as first points of contact for customers, enabling visual conversational interfaces before seamless handover to human agents without losing context. Targeted at healthcare and higher education organisations to manage high-volume customer interactions.
- IntcomexregionalIntcomex, a technology distributor operating across Latin America, activated AI-powered multilingual support across 15 countries using Solgari's Microsoft Teams-native solution for voice, WhatsApp, and SMS engagement.
- HelloTeamsregionalHelloTeams is Solgari's channel partner for bringing AI-powered customer engagement to Microsoft Teams in Australia, enabling local enterprise customers to deploy the solution with regional support.
- EngageRMregionalMicrosoft providers EngageRM and Solgari united to bring voice and digital engagement to sports organisations in Dynamics 365. EngageRM is a Microsoft Dynamics 365-based CRM purpose-built for sports organisations. Solgari integrates natively with Dynamics 365 and EngageRM to unify fan and member engagement.
- CognizantcoreExpanded partnership with Cognizant, one of the world's largest professional services companies, enabling Microsoft customers and partners to procure Solgari through Cognizant's Cloud Solution Provider (CSP) programme. Fully transactable on Microsoft Marketplace and eligible under enterprise MACC agreements through multi-party private offers co-sell-enabled by Cognizant. Provides streamlined procurement for mid-market and enterprise organisations.
- MicrosoftcoreSolgari is a Microsoft-certified, Premium Tier Business Applications ISV Connect Partner and the only customer engagement ISV available to Microsoft customers through multiparty private offers. Solgari's apps are built natively for Microsoft Teams and Dynamics 365, listed on Azure Marketplace and Microsoft AppSource, and aligned with Microsoft Azure Consumption Commitment (MACC) agreements. Achieved Microsoft Certified Software for Modern Work designation (October 2025).
- BCM OnecoreBCM One, a leading provider of NextGen Communications and Managed Services for IT leaders and resellers, partnered with Solgari to enhance its global enterprise voice offering powering Microsoft Teams. BCM One distributes and deploys Solgari's Microsoft-native contact centre solution to businesses seeking to modernise customer interactions within the Microsoft ecosystem across North America.
Scale indicators8 records
Recent moves6 records
Expansion highlights6 records
Solgari competitors and assessment
Company assessmentDirect peers
- Talkdesk: Cloud contact centre platform with AI, omnichannel routing and vertical industry clouds. Directly competes with Solgari for mid-market and enterprise CX modernisation deals, including those with Microsoft ecosystems.
- 8x8 Contact Center: Unified communications and contact centre vendor combining UCaaS and CCaaS. Competes with Solgari's Teams-native voice approach, particularly where customers want a single vendor for telephony and contact centre.
- Five9: Pure-cloud CCaaS provider focused on inbound/outbound voice, digital channels and AI-driven agent assistance. A direct cloud-native competitor for the same enterprise segment Solgari targets inside Microsoft Teams.
- Genesys: Largest pure-play CCaaS vendor (Genesys Cloud CX) offering omnichannel routing, AI assistance and workforce engagement. Directly competes with Solgari for enterprise contact centre deals and increasingly positions around Microsoft Teams integrations.
- NICE CXone: Cloud-native CCaaS platform with deep analytics, AI and WEM capabilities. Competes head-to-head with Solgari for enterprise voice and digital customer engagement workloads and frequently replaces legacy on-prem contact centres.
- RingCentral Contact Center: Unified communications vendor with a built-in contact centre offering. Competes with Solgari for mid-market and enterprise deployments seeking UCaaS plus CCaaS from a single provider.
- Cisco Webex Contact Center: Cisco's cloud contact centre offering, integrated with Webex Calling and Webex Suite. Competes with Solgari for large enterprise voice-led contact centre workloads, though typically outside the Microsoft ecosystem.
Broad incumbents
- Avaya: Legacy on-prem and hybrid contact centre incumbent now pushing Avaya Experience Platform into cloud. Competes with Solgari primarily as the system being displaced, but remains a relevant incumbent in large enterprise RFPs.
- Vonage Contact Center (Vonage / Ericsson): Communications platform with Vonage Contact Center (formerly NewVoiceMedia) offering cloud-based CCaaS. Competes with Solgari for enterprise sales and service workloads, particularly in Salesforce-centric environments.
- Amazon Connect: AWS-native cloud contact centre service with deep Lex/AI integration. A broad incumbent alternative to Solgari, especially for organisations already standardised on AWS rather than Microsoft Azure.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Solgari social profiles
Digital presenceSolgari compliance and trust
Trust signalCompliance2 records
Solgari financial estimates
Financial estimateRevenue estimate
Valuation estimate
Solgari leadership team
Management profileNumber of profiles
Profiles4 records
Solgari funding detail
Funding detailFunding overview
Funding rounds3 records
Investors3 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Solgari M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Solgari
What does Solgari do?
Solgari builds a Microsoft-native customer engagement platform that extends Microsoft Teams and Dynamics 365 into a full omnichannel contact centre. Its software captures every customer conversation across voice, SMS, WhatsApp, Facebook Messenger, Line, email and web chat, applies AI transcription, summarisation and sentiment analysis, and writes the structured data back into Dynamics 365, Salesforce, HubSpot, ServiceNow or Azure Cosmos Database in real time.
Is Solgari a public or private company?
Solgari is a private company. It is classified as venture growth investor backed and is currently operating.
When was Solgari founded?
Solgari was founded in 2014. It employs 11 to 50 people.
Where is Solgari based?
Solgari is headquartered in Dublin, Ireland, in the Europe region.
How does Solgari make money?
Four revenue lines are on record. Per-User Monthly Subscription is the primary driver. The others are consumption Charges, microsoft Marketplace Billing and IP Phone Hardware.
Who are Solgari's main competitors?
Direct peers on record are Talkdesk, 8x8 Contact Center, Five9, Genesys, NICE CXone, RingCentral Contact Center and Cisco Webex Contact Center. Broad incumbents are Avaya, Vonage Contact Center (Vonage / Ericsson) and Amazon Connect.
Does Solgari have an API?
No public API is recorded for Solgari.
What industry is Solgari in?
Solgari's product category is Cloud Contact Centre Software. Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation). Its NAICS code is 513210 and its SIC code is 7372.