Verbio
Verbio Technologies was a Barcelona-based voice AI specialist, founded in 1999, providing speech recognition, neural text-to-speech, voice biometrics, and speech analytics to enterprise contact centers before being acquired by Capacity in August 2025.
- Company typePrivate
- Founded1999
- HeadquartersBarcelona, Spain
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Verbio does
Verbio Technologies was a Barcelona-based voice AI specialist founded in 1999, employing 51-100 people, focused on merging voice and cognitive technologies to automate and secure interactions between humans and machines — primarily in enterprise contact center environments. Its product portfolio spanned the full voice AI stack: deep neural network-based automatic speech recognition that adapts to accents, dialects, and background noise; neural text-to-speech synthesis supporting 24+ languages; custom AI voice modeling that creates brand-consistent synthetic voices from as little as 15 hours of recorded speech; voice biometrics with anti-spoofing detection against playback attacks, synthetic speech, and deepfakes; and an AI-powered sentiment engine detecting 74 distinct emotions across multiple languages. These capabilities were exposed through intelligent virtual agents, agent-assist tooling, and an AI knowledge orchestration platform layer.
Verbio firmographics
Firmographics- Name
- Verbio
- Website
- https://verbio.com
- Company type
- Private
- Founded year
- 1999
- Operating status
- Acquired
- Headcount range
- 51–100 employees
- Short description
- Verbio Technologies was a Barcelona-based voice AI specialist, founded in 1999, providing speech recognition, neural text-to-speech, voice biometrics, and speech analytics to enterprise contact centers before being acquired by Capacity in August 2025.
- Ownership category
- akta.pro rank
Verbio industry classification
Industry- Product category
- Conversational AI and Voice Technology
- NAICS
- Custom Computer Programming Services (541511)
- akta.pro primary industry
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
- akta.pro secondary industries
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), Audio & Speech Analytics (call analytics, QA, insights) (HDAAAFAH), Speaker Recognition & Voice Biometrics (HDAAAFAF)
Keywords
Where Verbio is headquartered
LocationHeadquarters
- HQ city
- Barcelona
- HQ country
- Spain
- HQ region
- Europe
Markets served
Verbio business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales
Verbio product offering
Product offeringCore offering
Verbio developed voice AI and speech analytics technologies for enterprise contact centers, including deep neural network-based automatic speech recognition, multilingual neural text-to-speech synthesis, voice biometrics with anti-spoofing, custom AI voice generation, sentiment analysis detecting dozens of emotions, and intelligent virtual agents. These components were integrated into Verbio's AI knowledge orchestration platform to automate and assist customer interactions across voice, chat, SMS, and email channels.
Product overview
Verbio, acquired by Capacity in August 2025, provides voice AI and speech analytics technology integrated into Capacity's conversational AI platform. The portfolio includes Voice AI Agent for automated phone interactions, Voice Biometrics for secure authentication, Speech Recognition (ASR) for natural language understanding, Text-to-Speech for neural voice synthesis supporting 24+ languages, Custom AI Voices for brand-consistent speech, Sentiment Analysis for emotion detection across 74 emotions, Intelligent Virtual Agents for omnichannel automation, Agent Assist for real-time support, and AI Knowledge Orchestration as the platform foundation. These components work together to deliver end-to-end conversational AI for contact centers.
Differentiator
Problem solved
Functional benefit
Products and services
- Voice AI Agent AI-powered voice agent that handles phone interactions with natural speech understanding, automated responses, and seamless handoffs to live agents when needed. Built for contact center and customer support organizations.
- Voice Biometrics Frictionless voice authentication using biometric voiceprints with advanced anti-spoofing to detect playback attacks, synthetic speech, and deepfakes. Designed for enterprise contact centers needing caller verification.
- Speech Recognition (ASR) Deep neural network-based automatic speech recognition that adapts to accents, dialects, and background noise for accurate IVR routing and voice-enabled self-service.
- Text-to-Speech Neural speech synthesis generating natural voices with precise tone and clarity, supporting 24+ languages via gRPC and MRCP APIs.
- Custom AI Voices Custom AI voice modeling that creates brand-specific voices from 15 hours of recorded speech with enterprise-grade security and exclusive private voice protection.
- Sentiment Analysis AI-powered sentiment detection analyzing text and voice in real time to detect 74 emotions across multiple languages with agent monitoring and coaching capabilities.
- Intelligent Virtual Agents AI agents that automate customer interactions across every channel, orchestrated to handle inquiries, assist agents, analyze conversations, and engage customers proactively.
- Agent Assist Real-time agent assistance providing the right answers at the right moment, including transcription, screen recording, and guided coaching during customer interactions.
- AI Knowledge Orchestration Platform foundation that manages knowledge bases, retrieves relevant information, and orchestrates AI responses across all channels.
Companies that use Verbio
Customer profileIdeal customer profiles1 record
Verbio technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability10 records
Verbio partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- CapacitymajorCapacity acquired Verbio Technologies as part of its expansion into voice AI, quality assurance automation, and speech analytics capabilities. This was Capacity's 10th and 11th acquisition in recent years, marking a significant strategic expansion of its contact center AI platform. Verbio Technologies was acquired alongside Call Criteria in August 2025.
Recent moves3 records
Expansion highlights4 records
Verbio competitors and assessment
Company assessmentDirect peers
- Cresta: Cresta provides real-time agent assist, generative AI for contact centers, and conversation intelligence — directly overlapping with Verbio's Voice AI Agent, Agent Assist, and speech analytics offerings.
- Observe.AI: Observe.AI delivers contact-center AI for speech analytics, quality assurance, and real-time agent coaching — directly comparable to Verbio's QA automation and sentiment analysis capabilities.
- ASAPP: ASAPP builds AI for contact centers including voice agents, agent assist, and conversation analytics, closely matching Verbio's voice AI and intelligent virtual agent product set.
Broad incumbents
- Five9: Five9 is an established cloud contact-center (CCaaS) vendor that has added AI agents, speech analytics, and workflow automation — overlapping with Verbio's voice and analytics capabilities as part of a broader CCaaS suite.
- Genesys: Genesys is a global CCaaS leader with native conversational AI, voice biometrics, and speech analytics — overlapping with Verbio's contact-center AI capabilities as part of a much larger platform.
- NICE Ltd. NICE offers contact-center voice analytics, quality management, and real-time agent guidance — closely adjacent to Verbio's QA and speech analytics products but as part of a broader enterprise software portfolio.
- Verint Systems: Verint provides speech and text analytics, quality monitoring, and workforce engagement for contact centers — directly comparable to Verbio's QA automation and analytics capabilities.
- Talkdesk: Talkdesk is a cloud CCaaS vendor with AI agents and speech/voice analytics — overlapping with Verbio's voice AI agent and conversation intelligence product set.
Emerging players
- Sensory Inc. Sensory builds voice biometric, speech recognition, and on-device AI for embedded use — overlapping with Verbio's voice biometrics and ASR capabilities but focused on embedded/on-device deployments.
- SoundHound AI: SoundHound provides speech recognition, natural language understanding, and voice AI agents across customer service and enterprise — adjacent to Verbio's conversational voice AI stack.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights5 records
Customer concentration
Verbio social profiles
Digital presenceVerbio financial estimates
Financial estimateRevenue estimate
Valuation estimate
Verbio leadership team
Management profileNumber of profiles
Profiles2 records
Verbio funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Verbio M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Verbio
What does Verbio do?
Verbio developed voice AI and speech analytics technologies for enterprise contact centers, including deep neural network-based automatic speech recognition, multilingual neural text-to-speech synthesis, voice biometrics with anti-spoofing, custom AI voice generation, sentiment analysis detecting dozens of emotions, and intelligent virtual agents. These components were integrated into Verbio's AI knowledge orchestration platform to automate and assist customer interactions across voice, chat, SMS, and email channels.
Is Verbio a public or private company?
Verbio is a private company. It is classified as corporate owned and is currently acquired.
When was Verbio founded?
Verbio was founded in 1999. It employs 51 to 100 people.
Where is Verbio based?
Verbio is headquartered in Barcelona, Spain, in the Europe region.
Who are Verbio's main competitors?
Direct peers on record are Cresta, Observe.AI and ASAPP. Broad incumbents are Five9, Genesys, NICE Ltd., Verint Systems and Talkdesk. Emerging players are Sensory Inc. and SoundHound AI.
Does Verbio have an API?
No public API is recorded for Verbio.
What industry is Verbio in?
Verbio's product category is Conversational AI and Voice Technology. Its primary akta.pro industry code is HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation), with a secondary code of HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration). Its NAICS code is 541511.