FirstDigital Telecom
FirstDigital Telecom is a privately held fiber-based telecommunications carrier operating the largest privately owned fiber network in the Intermountain West, providing dedicated fiber internet, cloud communications (UCaaS/CCaaS), and managed infrastructure services to enterprise, mid-market, and multifamily customers across Utah, Arizona, and Idaho.
- Company typePrivate
- Founded2000
- HeadquartersSalt Lake City, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
What FirstDigital Telecom does
FirstDigital Telecom is a privately held fiber-based telecommunications carrier headquartered in Draper, Utah, founded in 2000 by CEO Wesley McDougal. The company operates the largest privately owned fiber network in the Intermountain West, spanning over 2,000 fiber miles and approximately 10,000 lit buildings across Utah, Arizona, and Idaho. Its technology foundation is a private all-fiber FTTx network delivering symmetrical speeds up to 100 Gbps, backed by a contractual 99.999% uptime SLA, redundant architecture, direct peering with all major carriers and cloud hyperscalers, and direct streaming-platform connections (Netflix, Hulu, Amazon Prime).
The product portfolio is organized into three core pillars and supporting lines. The core pillars are Fiber Internet (FTTx) for business dedicated connectivity, Cloud Communications (UCaaS) including business voice, cloud-native contact center (CCaaS/CPaaS), cloud PBX, SIP trunking, and Cloud Connected PSTN with certified integrations for Cisco Webex Calling, Microsoft Teams Direct Routing, and Zoom Phone, and Custom Infrastructure Solutions for managed backbone and riser management. Supporting lines include Multifamily bulk internet with tiered Next-Gen Wi-Fi (PLUS/PRO), Dedicated Internet Access (100 GigE, Ethernet over Fiber, DWDM Wavelengths), VPN Transport (MPLS, Metro Ethernet), TV Services, and Hosting/Co-location.
The business model is subscription- and managed-services recurring revenue, with quote-based enterprise pricing, multi-year contracts (5-10 years typical for multifamily), and a sales-led GTM combining enterprise field sales with inside sales for SMB. Customer segmentation is vertical-based, with primary focus on healthcare, government, financial services, technology, and education, and secondary focus on multifamily developers, commercial property managers, and SMBs. A 2021 capital infusion of $200M preferred equity from Apollo Global Management funds plus a senior debt facility from AllianceBernstein, Deutsche Bank, Guggenheim, and Webster Bank, together with the acquisition of Veracity Networks LLC, funded the company's transition into a regional fiber-plus-cloud-communications platform.
FirstDigital Telecom firmographics
Firmographics- Name
- FirstDigital Telecom
- Legal name
- FirstDigital Telecom, LLC
- Website
- https://firstdigital.com
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- FirstDigital Telecom is a privately held fiber-based telecommunications carrier operating the largest privately owned fiber network in the Intermountain West, providing dedicated fiber internet, cloud communications (UCaaS/CCaaS), and managed infrastructure services to enterprise, mid-market, and multifamily customers across Utah, Arizona, and Idaho.
- Ownership category
- akta.pro rank
FirstDigital Telecom industry classification
Industry- Product category
- Telecommunications / Fiber Internet Services
- NAICS
- Wired Telecommunications Carriers (517111), All Other Telecommunications (5178)
- SIC
- Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899)
- akta.pro primary industry
- Fiber ISPs (FTTH/FTTP Retail Providers) (HDAIADAE)
- akta.pro secondary industries
- Fiber-to-the-Premises (FTTP/FTTH) Broadband Providers (HDAIABAC), Dedicated Internet Access (DIA) & Business Broadband (HDAIAFAD)
Keywords
Where FirstDigital Telecom is headquartered
LocationHeadquarters
- HQ city
- Salt Lake City
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
FirstDigital Telecom business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Infrastructure, Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Dedicated Internet Access Services: 100 GigE, Ethernet over Fiber (EPL, EVPL, Metro Ethernet), and Wavelength Services (DWDM) providing high-capacity dedicated connectivity to businesses.
- Cloud Communications / UCaaS: Unified Communications as a Service including business voice, contact center (CCaaS/CPaaS), Cisco Webex Calling, Microsoft Teams Direct Routing, Zoom Phone, and cloud PBX solutions.
- Voice Services: Enterprise voice and cloud PSTN services including SIP trunking, long distance (switched and dedicated), international calling, and 800/866/877/888 inbound services.
- VPN Transport Services: Private lines, metro Ethernet, Frame Relay, ATM, Sonet, and MPLS solutions for secure business connectivity.
- TV Services: Digital, streaming, and HDTV services for residential and commercial tenants.
- Hosting and Co-location Services: Managed servers, secured rack/cage space, shared rack/cage space, remote hands services, and IP bandwidth.
- Bulk Internet for Multifamily: Bulk fiber internet and managed Wi-Fi services for multifamily communities, HOAs, and property managers with tiered plans (Next-Gen Wi-Fi, Next-Gen Wi-Fi PLUS, Next-Gen Wi-Fi PRO).
- Infrastructure Management: Managed infrastructure services including fiber backbone design, DMARC extensions, equipment installation/maintenance, vendor coordination, and regular audits for commercial and residential properties.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Custom business fiber internet solutions - pricing varies by bandwidth requirements, service tier, and contract length |
| Subscription | Monthly | Bulk multifamily internet with three service tiers |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
FirstDigital Telecom product offering
Product offeringCore offering
FirstDigital Telecom is a fiber-based telecommunications carrier that sells dedicated business fiber internet (FTTx) with speeds up to 100 Gbps and a 99.999% uptime SLA, alongside a managed Cloud Communications platform offering UCaaS, CCaaS, cloud PBX, and SIP/PSTN services. It also delivers custom infrastructure solutions and bulk managed Wi-Fi for multifamily and commercial properties across the Intermountain West.
Product overview
FirstDigital Telecom operates as a fiber-based telecommunications carrier offering a comprehensive suite of business connectivity and communications services. The portfolio consists of three core pillars: Fiber Internet (FTTx) providing dedicated high-speed connectivity up to 100 Gbps with 99.999% SLA; Cloud Communications (UCaaS) encompassing enterprise voice, contact center solutions, and cloud PSTN; and Custom Infrastructure Solutions for managed building/development communications backbone. Supporting products include Multifamily bulk internet, Dedicated Internet Access (100 GigE, Ethernet, Wavelength), VPN Transport (MPLS, Metro Ethernet), TV Services, and Hosting/Co-location. Cloud communications integrate with major platforms including Cisco Webex, Microsoft Teams, Zoom, and support multi-vendor SIP trunking (Cisco, Avaya, Mitel, ShoreTel).
Differentiator
Problem solved
Functional benefit
Products and services
- Fiber Internet (FTTx) Custom-designed business fiber internet service delivering symmetrical gigabit speeds up to 100 Gbps with a 99.999% uptime SLA over FirstDigital's privately owned fiber network in the Intermountain West, targeted at enterprises and mid-market businesses that need mission-critical connectivity.
- Cloud Communications (UCaaS) Unified Communications as a Service platform providing enterprise voice, contact center (CCaaS/CPaaS), cloud PBX, and cloud PSTN services, with certified integration into Cisco Webex Calling, Microsoft Teams Direct Routing, Zoom Phone, and multi-vendor SIP PBX systems, aimed at businesses modernizing their communications stack.
- Custom Infrastructure Solutions Managed infrastructure services for property developers and businesses, including fiber backbone design, MDF/IDF administration, riser management, vendor coordination, and ongoing audits for commercial and residential properties.
- Multifamily Solutions (Bulk Internet and Managed Wi-Fi) Bulk fiber internet and managed Wi-Fi services for apartment communities, HOAs, student housing, retirement communities, and master-planned communities, with three tiered plans: Next-Gen Wi-Fi (pre-configured router per unit), Next-Gen Wi-Fi PLUS (Wi-Fi access points throughout the property), and Next-Gen Wi-Fi PRO (high-density with property management integration).
- Dedicated Internet Access Private, dedicated fiber connections providing guaranteed synchronous bandwidth for enterprise customers, including 100 GigE, Ethernet over Fiber (EPL, EVPL, Metro Ethernet), and Wavelength Services (DWDM).
- VPN Transport Services Private network connectivity solutions including private lines, metro Ethernet, Frame Relay, ATM, Sonet, and MPLS for secure multi-site business connectivity.
- Hosting and Co-location Services Managed servers, secured rack/cage space, shared rack/cage space, remote hands services, and IP bandwidth for business data center needs.
- FirstDigital Cloud PBX Fully hosted, cloud-native business phone system that is easy to manage and scalable across sites and users, providing HD voice, smart call routing, voicemail, SMS, and call recording.
- Enterprise Voice / Cloud PSTN Flexible global voice services including SIP Trunking, Cloud Connected PSTN for Cisco Webex Calling, Zoom PSTN, and Microsoft Teams Direct Routing powered by the FDConnect platform.
- Contact Center (CCaaS and CPaaS) AI-enabled cloud-native contact center solutions including Cisco Webex Contact Center for omnichannel customer support at scale, with native AI features for call routing, queue management, and agent productivity.
- TV Services Digital, streaming, and HDTV services for residential and commercial tenants, with direct connections to major streaming platforms including Netflix, Hulu, and Amazon Prime.
Quantifiable outcome
- FirstDigital cut infrastructure costs by 80 percent using cloud-based routing through Equinix
- +2 more outcomes
Companies that use FirstDigital Telecom
Customer profileNamed customers6 records
Segments8 records
Ideal customer profiles3 records
FirstDigital Telecom technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability4 records
Feature4 records
FirstDigital Telecom partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered flagship and core.
- Veracity Networks LLCflagshipAcquired Veracity Networks LLC, a fiber and cloud communications provider based in Utah, enhancing FirstDigital's fiber network reach and adding a global cloud platform servicing multiple countries.
- CiscocoreCertified Cisco Webex Contact Center Partner of the Year; provides Webex Calling, Webex Contact Center, and Webex cloud-based phone system integration services.
- Cisco WebexcoreCertified PSTN provider for Cisco Webex Calling with cloud-connected PSTN services; offers Webex Contact Center with native AI features.
- ZoomcoreCertified bring-your-own-carrier (BYOC) voice provider for Zoom Phone; fully cloud-based PSTN integration operational in under an hour.
- MicrosoftcoreProvides Microsoft Teams Direct Routing with PSTN connectivity for Teams, enabling seamless voice integration without coding or hardware.
Scale indicators6 records
Recent moves6 records
Expansion highlights6 records
FirstDigital Telecom competitors and assessment
Company assessmentDirect peers
- Zayo Group: Privately held fiber carrier operating extensive fiber infrastructure across North America, serving enterprise and wholesale customers with dedicated internet, wavelengths, and dark fiber. Directly comparable as a private-equity-backed regional/national fiber carrier with similar product mix (DIA, Ethernet, wavelengths) and enterprise sales motion.
- Metronet: Privately held fiber-to-the-home ISP operating across multiple Midwestern and Southern states, serving residential and business customers with gigabit fiber. Comparable as a regional fiber ISP with similar FTTx architecture, multi-state footprint, and focus on underserved markets where incumbents underinvested.
- TDS Telecom: Regional ILEC and fiber operator owned by Telephone and Data Systems, providing voice, broadband, and fiber services across rural and mid-sized markets in 30+ states. Comparable as a regional telecom offering fiber internet, voice, and managed services with a similar enterprise + residential mix and geographic focus on smaller markets.
- Consolidated Communications: Regional fiber and broadband provider serving residential and business customers across 20+ states with fiber-to-the-home expansion. Comparable as a regional carrier with similar fiber internet, voice (UCaaS/hosted PBX), and enterprise connectivity products targeting mid-market and rural customers.
- Frontier Communications: Public fiber and telecommunications carrier serving residential and business customers across 25 states with fiber-to-the-home expansion strategy. Comparable as a fiber-focused regional telecom offering dedicated internet, voice, and UCaaS to overlapping customer segments (SMB, mid-market, residential).
- RingCentral: Public UCaaS provider offering cloud PBX, contact center, and team messaging to businesses worldwide. Comparable as a competing cloud communications platform that FirstDigital integrates with (and competes against) for hosted voice, contact center, and PSTN services.
- 8x8: Public UCaaS and CCaaS provider offering cloud voice, contact center, video, and APIs to mid-market and enterprise customers. Comparable as a direct competitor in the cloud communications space where FirstDigital partners with Cisco Webex for CCaaS but also competes for hosted voice customers.
- Cogent Communications: Wholesale and enterprise fiber/IP carrier operating one of the largest Tier-1 IP networks globally, providing DIA, IP transit, and wavelengths to carriers and enterprises. Comparable as a competing fiber carrier with direct peering relationships and similar enterprise dedicated internet and wavelength products.
Broad incumbents
- Lumen Technologies: Large incumbent fiber and networking carrier offering enterprise dedicated internet, wavelengths, UCaaS, and managed services nationwide. Comparable as the dominant enterprise fiber competitor in FirstDigital's territory, with overlapping product portfolio but substantially larger scale, broader geographic reach, and integrated wireless/wireline offerings.
- Comcast Business: Business services arm of Comcast, offering cable broadband, fiber Ethernet, voice, and managed services to SMB and enterprise customers nationwide. Comparable as a major ISP competitor in Utah/Arizona/Idaho with overlapping enterprise internet, voice, and managed services portfolio but substantially broader national footprint.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
FirstDigital Telecom social profiles
Digital presenceFirstDigital Telecom compliance and trust
Trust signalCompliance1 record
FirstDigital Telecom financial estimates
Financial estimateRevenue estimate
Valuation estimate
FirstDigital Telecom leadership team
Management profileNumber of profiles
Profiles1 record
FirstDigital Telecom subsidiaries and ownership
Company hierarchySubsidiaries1 record
FirstDigital Telecom funding detail
Funding detailFunding overview
Funding rounds2 records
Investors5 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
FirstDigital Telecom M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about FirstDigital Telecom
What does FirstDigital Telecom do?
FirstDigital Telecom is a fiber-based telecommunications carrier that sells dedicated business fiber internet (FTTx) with speeds up to 100 Gbps and a 99.999% uptime SLA, alongside a managed Cloud Communications platform offering UCaaS, CCaaS, cloud PBX, and SIP/PSTN services. It also delivers custom infrastructure solutions and bulk managed Wi-Fi for multifamily and commercial properties across the Intermountain West.
Is FirstDigital Telecom a public or private company?
FirstDigital Telecom is a private company. It is classified as venture growth investor backed and is currently operating.
When was FirstDigital Telecom founded?
FirstDigital Telecom was founded in 2000. It employs 101 to 250 people.
Where is FirstDigital Telecom based?
FirstDigital Telecom is headquartered in Salt Lake City, United States, in the North America region.
How does FirstDigital Telecom make money?
Eight revenue lines are on record. Dedicated Internet Access Services are the primary driver. The others are cloud Communications / UCaaS, voice Services, VPN Transport Services, TV Services, hosting and Co-location Services, bulk Internet for Multifamily and infrastructure Management.
Who are FirstDigital Telecom's main competitors?
Direct peers on record are Zayo Group, Metronet, TDS Telecom, Consolidated Communications, Frontier Communications, RingCentral, 8x8 and Cogent Communications. Broad incumbents are Lumen Technologies and Comcast Business.
Does FirstDigital Telecom have an API?
No public API is recorded for FirstDigital Telecom.
What industry is FirstDigital Telecom in?
FirstDigital Telecom's product category is Telecommunications / Fiber Internet Services. Its primary akta.pro industry code is HDAIADAE, Fiber ISPs (FTTH/FTTP Retail Providers), with a secondary code of HDAIABAC, Fiber-to-the-Premises (FTTP/FTTH) Broadband Providers. Its NAICS code is 517111 and its SIC code is 4813.