What Miles Mediation & Arbitration Services does

Miles Mediation & Arbitration Services (DBA: Miles ADR) is a US-based alternative dispute resolution firm founded in 2001 and headquartered in Atlanta. The company provides a full suite of dispute resolution services — mediation, binding and non-binding arbitration, special master appointments, and virtual ADR — to attorneys, corporations, insurance companies, and individuals across seven physical markets (Atlanta, Savannah, Charlotte, Nashville, Jacksonville, Tampa, and St. Louis), with virtual delivery extending its reach beyond the Southeast and Midwest. The firm's value proposition centers on reducing the time and cost of litigation through confidential, structured processes staffed by an internal panel of approved neutrals.

Miles has built proprietary technology around its services through the Adira platform, which provides smart scheduling with real-time calendar synchronization, encrypted case file management, and party communication tools for counsel, adjusters, and neutrals. Adira functions as the operational backbone across all four service lines and is marketed as a differentiator versus traditional ADR providers that rely on email and phone coordination. The company also operates a Georgia Office of Dispute Resolution–approved mediator training program (28-hour General Civil Mediation Training and Practicum), creating a supply pipeline of qualified neutrals.

Revenue is generated through professional services fees on a quote-based, per-engagement basis; pricing is not publicly disclosed because engagements vary in complexity, duration, and party count. Go-to-market is direct B2B/B2C engagement with legal counsel and corporations, supplemented by digital content, panel listings, and educational events. As of October 2025, the firm is sponsored by private equity investor Rockbridge Growth Equity, which holds a parent position; specific ownership stakes, use of capital, and forward strategic plans have not been publicly detailed.

Name

Miles Mediation & Arbitration Services

Legal name

Miles Mediation & Arbitration

Website

https://milesmediation.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

101–250 employees

Short description

Miles Mediation & Arbitration Services (Miles ADR) is a US alternative dispute resolution firm providing mediation, arbitration, special master, and virtual ADR services to attorneys, corporations, insurance carriers, and individuals across seven US cities.

Ownership category

akta.pro rank

Product category

Alternative Dispute Resolution Services

NAICS

Legal Services (5411), Other Legal Services (54119)

SIC

Services-Legal Services (8111)

akta.pro primary industry

Litigation & Dispute Resolution (BPAHAAAB)

Keywords

• Alternative dispute resolution
• Mediation services
• Arbitration services
• Special master services
• Virtual ADR

Headquarters

HQ city

Atlanta

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Dispute Resolution Services: Professional services revenue generated from providing mediation, arbitration, special master services, and virtual ADR to parties in legal disputes. Services are tailored to client needs with facilitated negotiation and binding/non-binding adjudication options.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

Miles Mediation & Arbitration Services provides a full suite of alternative dispute resolution (ADR) services, including mediation, arbitration, special master appointments, and virtual ADR. The firm maintains a panel of neutral mediators and arbitrators and supports its services through Adira, a proprietary digital case-management platform that handles scheduling, secure document exchange, and party communications.

Product overview

Miles Mediation & Arbitration Services operates as a full-service ADR provider offering a unified portfolio of dispute resolution services built around a digital platform. The core service offering comprises four main service lines—Mediation, Arbitration, Special Masters, and Virtual ADR—all of which are supported and streamlined by the company's proprietary digital platform called Adira. Adira serves as the central technology layer that coordinates scheduling, document management, and multi-party communication across all service types, positioning the company as a technology-forward alternative dispute resolution provider.

Differentiator

Problem solved

Functional benefit

Brands

• Adira: The company's digital dispute resolution platform, described as the industry's most advanced platform to streamline every aspect of case management, including smart scheduling, secure case files, and party management.

Products and services

• Mediation

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• JAMS: JAMS is the largest private ADR provider in the United States, offering mediation, arbitration, and special master services through a panel of retired judges and top attorneys. It is the most direct competitor to Miles ADR, serving the same legal professional and corporate client base at a national scale.
• American Arbitration Association: The AAA is the oldest and one of the largest ADR organizations in the US, providing mediation, arbitration, and other dispute resolution services across all 50 states. It competes directly with Miles ADR for commercial and insurance-related matters and represents the dominant incumbent in the industry.
• National Arbitration and Mediation: NAM is a national ADR provider offering mediation and arbitration services with a panel of former judges and attorneys, similar to Miles' positioning. It serves the same enterprise and law firm customer base and competes on panel quality, geographic coverage, and case management technology.
• ADR Systems: ADR Systems is a regional ADR provider in the Midwest offering mediation, arbitration, and special master services. While more regionally focused than Miles, it competes for similar case types and client segments, particularly in adjacent Midwest markets.
• CPR Dispute Resolution: CPR Dispute Resolution (International Institute for Conflict Prevention and Resolution) provides commercial mediation, arbitration, and conflict management services globally. It competes with Miles for complex commercial and cross-border matters and represents another established alternative to court adjudication.
• Resolute Systems: Resolute Systems is a US-based ADR firm providing mediation, arbitration, and special master services through a panel of experienced neutrals. It competes directly with Miles for commercial disputes and offers a comparable service model anchored on neutral expertise.
• ARC Mediation & Arbitration: ARC is a regional ADR provider offering mediation and arbitration services, primarily in the Mid-Atlantic. It is comparable to Miles in business model (panel of neutrals, professional services revenue) and competes in overlapping markets for legal professional and insurance carrier clients.

Broad incumbents

• International Centre for Dispute Resolution: The ICDR is the international division of the American Arbitration Association, providing cross-border arbitration and mediation services. As a division of the AAA, it represents a broader incumbent player offering overlapping capabilities to Miles' enterprise clients with international disputes.
• Epiq Class Action & Mass Tort Solutions: Epiq is a large legal services and ADR-adjacent provider offering class action administration, mass tort management, and dispute resolution support services. While broader in scope, it competes for some of the same complex multi-party matters and corporate legal department spend that Miles targets through its Special Masters service line.

Regional players

• Mediation Arbitration Professional Systems: MAPS and similar regional mediation firms operate in similar Southeast US markets as Miles, providing mediation and arbitration services to attorneys and insurance carriers. They represent comparable regional ADR competitors with overlapping geographies.

Market position

Strengths5 records

Weaknesses2 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/MilesMediation

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds2 records

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Miles Mediation & Arbitration Services