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Ekart Logistics

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uuid000296z

Namestring
Ekart Logistics
Legal namestring
Ekart Logistics
Company typeenum
Private
Founded yearint
2009
Descriptiontext

Ekart Logistics is India's largest logistics and supply chain company, operating as a wholly-owned subsidiary of Flipkart (majority-owned by Walmart). Founded in 2009 as Flipkart's in-house logistics division and fully acquired by Flipkart in 2015, Ekart provides end-to-end fulfillment services — including inventory positioning, last-mile delivery, and supply chain optimization — to enterprise clients such as IKEA, direct-to-consumer (D2C) brands, and e-commerce platforms across 30+ Indian cities. Headquartered in Bengaluru with 5,001-10,000 employees, the company serves as the operational backbone of Flipkart's marketplace while increasingly monetizing its third-party logistics capabilities externally. Following Flipkart's March 2026 'reverse flip' from Singapore to India, Ekart has been consolidated under Flipkart Internet Pvt. Ltd. ahead of the parent's planned Indian IPO.

The company runs a technology-led fulfillment network featuring proprietary routing optimization, a 100% electric vehicle last-mile fleet, and specialized capabilities for large-format retail items. Its technology stack supports a 48-hour delivery service-level agreement with IKEA (covering 600+ catalogue products) and powers Flipkart Minutes' quick-commerce infrastructure (500 dark stores in 30+ cities, scaling to a targeted 1,000 by March 2026). Additional integrations include ONDC network connectivity, expanding Ekart's addressable market beyond the Flipkart ecosystem.

Ekart's revenue model is B2B third-party logistics (3PL) managed services, with quote-based pricing for inventory management, fulfillment, and last-mile delivery. The company has reported 8x growth in monetizing supply chain capabilities with external D2C and enterprise clients, indicating a deliberate diversification of revenue away from a pure Flipkart-internal cost center. Distribution channels include direct enterprise sales, ONDC-based open-network fulfillment, and embedded logistics within the Flipkart ecosystem.

Short descriptiontext

Ekart Logistics is India's largest logistics and supply chain company, operating as Flipkart's wholly-owned subsidiary. It provides end-to-end fulfillment, last-mile delivery, and inventory management to enterprise clients including IKEA, D2C brands, and e-commerce platforms across 30+ cities.

Operating statusenum
Operating
Ownership categoryenum
Headcount rangeband
5,001–10,000
akta.pro rankint
HeadquartersBangalore, India
HQ citystring
Bangalore
HQ countrystring
India
HQ regionstring
Asia
Markets served

Serves global market

Offices1 record

Each record includes

City, Country, Type, Description, Source

Keyword5 values
third-party logistics, supply chain services, last-mile delivery, fulfillment services, e-commerce logistics
Industry4 codes
1E-commerce Fulfillment & Omnichannel Logistics (Pick/Pack/Returns)
CodeTLAIAAADPrimaryYes
2Large-Item E-commerce Delivery (Bulky/Two-Person/White-Glove)
CodeTLAAAFAHPrimaryNo
3Multi-Stop Route Sequencing & Territory Planning
CodeTLAEAGAFPrimaryNo
4Real-Time Operational Visibility & Exception Management
CodeTLAEAKACPrimaryNo
NAICS code3 codes
  • Freight Transportation Arrangement488510
  • Couriers and Express Delivery Services492110
  • Support Activities for Transportation488
SIC code2 codes
  • Arrangement Of Transportation Of Freight & Cargo4731
  • Trucking & Courier Services (No Air)4210
Product category
Logistics Services
Social media profiles2 records
GTM motion2 records

Each record includes

Type, Description, Source

Revenue model2 records
1Third-Party Logistics Services
TypeManaged Services
Description

Ekart provides end-to-end logistics solutions to businesses including inventory management, fulfilment, and last-mile delivery services. Revenue is generated through service fees charged to e-commerce platforms, D2C brands, and retail partners for logistics operations.

yourstory.com
2Supply Chain Monetization
TypeTransaction Fee
Description

The company has achieved significant growth (8x) in monetizing its supply chain capabilities, offering logistics infrastructure and services to external brands beyond Flipkart's own operations.

itln.in
Marketing channels2 records

Each record includes

Title, Type, Stage, Description, Source

Distribution channels3 records

Each record includes

Title, Type, Scope, Target buyer, Description, Source

Cost components5 values
Operations, Supply Chain, Personnel, Infrastructure, Technology or R&D
GTM typeB2B
B2B
Offering typeServices
Services
Core offering1 text field

Ekart Logistics is India's largest logistics and supply chain company providing end-to-end fulfilment services including inventory positioning, delivery optimization, and last-mile delivery for businesses. Originally Flipkart's in-house logistics arm founded in 2009, it now serves external enterprise clients such as IKEA and D2C brands through a technology-led network with a 100% electric vehicle fleet and 48-hour delivery capabilities.

Differentiator
Functional benefit
Problem solved
Quantifiable outcome1 of 3 values shown
  • 8x growth in supply chain monetization
+2 more records
Product overview1 text field

Ekart Logistics is India's largest logistics and supply chain arm offering a unified platform of end-to-end fulfillment services for businesses. The core offering is logistics and supply chain services built within Flipkart, supplemented by D2C brand support modules, electric vehicle last-mile delivery capabilities, large-format retail delivery, ONDC network integration, and quick commerce services through Flipkart Minutes. The portfolio spans from metro cities to tier-2/3 cities, providing inventory positioning, delivery optimization, and sustainable EV-based delivery.

Product and service2 records
1Core Logistics and Supply Chain Services
CategoryCore Logistics
Description

End-to-end fulfillment services for businesses including inventory positioning and delivery speed improvements, serving as Flipkart's logistics backbone.

2D2C Brand Supply Chain Solutions
Scale indicator4 records

Each record includes

Type, Value, Description, Source

Partnership3 partners
Strategic tierCoreTypeStrategic or Co-development PartnerAnnounced on2026-04-21
Description

Ekart expanded its partnership with IKEA to handle last-mile deliveries in Chennai using a 100% electric vehicle fleet, marking the second major Indian market after the 2025 rollout in Delhi-NCR. The partnership covers delivery of over 600 IKEA products including furniture and home décor with a 48-hour delivery window. The collaboration advances zero-emission logistics solutions while supporting both companies' expansion plans across India.

Strategic tierFlagshipTypeStrategic or Co-development PartnerAnnounced on2025-06-03
Description

Ekart joined the ONDC network to revolutionise e-commerce logistics in India by providing logistics services across the open network, enabling the company to serve a broader range of e-commerce participants beyond its Flipkart ecosystem.

Strategic tierCoreTypeStrategic or Co-development Partner
Description

Ekart is Flipkart's in-house logistics subsidiary (acquired by Flipkart) serving as the backbone of its e-commerce operations. Flipkart has shifted its domicile to India with Ekart consolidated under Flipkart Internet Pvt. Ltd. The company is integral to Flipkart's supply chain for India's digital commerce ecosystem.

Recent move7 records

Each record includes

Date, Type, Title, Description, Source

Expansion highlight6 records

Each record includes

Type, Description

Peers10 records
TypeDirect peer
Description

India's largest publicly listed third-party logistics and e-commerce fulfilment company; directly competes with Ekart in end-to-end e-commerce logistics, D2C brand fulfilment, and last-mile delivery across India.

TypeDirect peer
Description

India-focused e-commerce logistics specialist providing warehousing, fulfilment, and last-mile delivery to marketplaces and D2C brands — the closest direct peer to Ekart's core 3PL offering.

TypeDirect peer
Description

E-commerce-focused 3PL offering fulfilment, shipping, and last-mile services across India; competes head-to-head with Ekart for D2C and enterprise e-commerce volumes.

TypeDirect peer
Description

India's largest crowdsourced last-mile delivery network serving e-commerce, quick commerce, and D2C brands; overlaps with Ekart's last-mile and Flipkart Minutes-style quick-commerce capabilities.

TypeBroad incumbent
Description

South Asia's largest express air and integrated ground transportation/distribution company (DHL Group affiliate); competes with Ekart in express courier and integrated B2B/B2C logistics across India.

TypeBroad incumbent
Description

India-wide parcel and courier network with growing e-commerce and D2C capabilities; broader incumbent courier player that overlaps with Ekart on parcel delivery and SME e-commerce shipping.

TypeEmerging player
Description

Aggregated shipping and fulfilment platform for SMB and D2C sellers in India; overlaps with Ekart on multi-carrier label generation, fulfilment, and D2C shipping tooling.

TypeBroad incumbent
Description

Global contract logistics giant operating in India with warehousing, fulfilment, and transport management for enterprise retailers — relevant peer for Ekart's enterprise retail and IKEA-style contracts.

TypeBroad incumbent
Description

Global integrator offering express, freight, and supply chain services in India; competes with Ekart on cross-border e-commerce shipping and high-value parcel movement.

TypeRegional player
Description

India-domestic express distribution and supply chain specialist serving enterprise and e-commerce; comparable to Ekart on integrated domestic distribution and contract logistics.

Market position
Strengths5 records

Each record includes

Headline, Details, Source

Weaknesses5 records

Each record includes

Headline, Details, Source

Competitive moat6 records

Each record includes

Type, Details

Key risks6 records

Each record includes

Headline, Details, Source

Key highlights7 records

Each record includes

Headline, Details, Source

Customer concentration

Classification, Details

Named customers1 record

Each record includes

Name, Industry, Type, Use case, Source, UUID

Segment3 records

Each record includes

Title, Type, Primary, Description, Pain point addressed, Use case, Source

Ideal customer profile3 records

Each record includes

Profile, Firmographic size, Sales motion, Sales cycle length, Buying structure, Purchase trigger, Buyer persona, Geography, Industry vertical, Primary use case, Description, Pain points, Evidence proof points, Target buyer

Technology focused
Yes
API detail
Has APIbool
No

Docs URL, Description

Integration1 record

Each record includes

Title, Type, Description, Source

AI maturity
App detail

Has app

Feature3 records

Each record includes

Title, Differentiator, Description, Source

Core technology
Revenue estimate
Valuation estimate
Number of profiles
Profiles1 record

Each record includes

Name, Designation, Designation category, Overview, Profile commentary, Source

No data
No data
Funding overview

Funding stage, Last funding date, Total funding USD

Funding rounds1 record

Each record includes

Round, Amount USD, Date, Pre money valuation, Total investors, Investors, News

Investors1 record

Each record includes

Name, Type, Date of entry, Rounds participated, Website

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Each record includes

Name, Acquisition type, Announced date, Completed date, Status, Website, News

Investment

Each record includes

Name, Round, Announced date, Lead investor, Website, News

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Ekart Logistics

Logistics Servicesekartlogistics.com

Ekart Logistics is India's largest logistics and supply chain company, operating as Flipkart's wholly-owned subsidiary. It provides end-to-end fulfillment, last-mile delivery, and inventory management to enterprise clients including IKEA, D2C brands, and e-commerce platforms across 30+ cities.

What Ekart Logistics does

Ekart Logistics is India's largest logistics and supply chain company, operating as a wholly-owned subsidiary of Flipkart (majority-owned by Walmart). Founded in 2009 as Flipkart's in-house logistics division and fully acquired by Flipkart in 2015, Ekart provides end-to-end fulfillment services — including inventory positioning, last-mile delivery, and supply chain optimization — to enterprise clients such as IKEA, direct-to-consumer (D2C) brands, and e-commerce platforms across 30+ Indian cities. Headquartered in Bengaluru with 5,001-10,000 employees, the company serves as the operational backbone of Flipkart's marketplace while increasingly monetizing its third-party logistics capabilities externally. Following Flipkart's March 2026 'reverse flip' from Singapore to India, Ekart has been consolidated under Flipkart Internet Pvt. Ltd. ahead of the parent's planned Indian IPO.

The company runs a technology-led fulfillment network featuring proprietary routing optimization, a 100% electric vehicle last-mile fleet, and specialized capabilities for large-format retail items. Its technology stack supports a 48-hour delivery service-level agreement with IKEA (covering 600+ catalogue products) and powers Flipkart Minutes' quick-commerce infrastructure (500 dark stores in 30+ cities, scaling to a targeted 1,000 by March 2026). Additional integrations include ONDC network connectivity, expanding Ekart's addressable market beyond the Flipkart ecosystem.

Ekart's revenue model is B2B third-party logistics (3PL) managed services, with quote-based pricing for inventory management, fulfillment, and last-mile delivery. The company has reported 8x growth in monetizing supply chain capabilities with external D2C and enterprise clients, indicating a deliberate diversification of revenue away from a pure Flipkart-internal cost center. Distribution channels include direct enterprise sales, ONDC-based open-network fulfillment, and embedded logistics within the Flipkart ecosystem.

Ekart Logistics firmographics

Firmographics
Name
Ekart Logistics
Legal name
Ekart Logistics
Website
https://ekartlogistics.com
Company type
Private
Founded year
2009
Operating status
Operating
Headcount range
5,001–10,000 employees
Short description
Ekart Logistics is India's largest logistics and supply chain company, operating as Flipkart's wholly-owned subsidiary. It provides end-to-end fulfillment, last-mile delivery, and inventory management to enterprise clients including IKEA, D2C brands, and e-commerce platforms across 30+ cities.
Ownership category
akta.pro rank

Ekart Logistics industry classification

Industry
Product category
Logistics Services
NAICS
Freight Transportation Arrangement (488510), Couriers and Express Delivery Services (492110), Support Activities for Transportation (488)
SIC
Arrangement Of Transportation Of Freight & Cargo (4731), Trucking & Courier Services (No Air) (4210)
akta.pro primary industry
E-commerce Fulfillment & Omnichannel Logistics (Pick/Pack/Returns) (TLAIAAAD)
akta.pro secondary industries
Large-Item E-commerce Delivery (Bulky/Two-Person/White-Glove) (TLAAAFAH), Multi-Stop Route Sequencing & Territory Planning (TLAEAGAF), Real-Time Operational Visibility & Exception Management (TLAEAKAC)

Keywords

  • Third-party logistics
  • Supply chain services
  • Last-mile delivery
  • Fulfillment services
  • E-commerce logistics

Where Ekart Logistics is headquartered

Location

Headquarters

HQ city
Bangalore
HQ country
India
HQ region
Asia

Offices1 record

Markets served

Ekart Logistics business model

Business model
GTM type
B2B
Offering type
Services
Cost components
Operations, Supply Chain, Personnel, Infrastructure, Technology or R&D

Revenue model

  1. Third-Party Logistics Services: Ekart provides end-to-end logistics solutions to businesses including inventory management, fulfilment, and last-mile delivery services. Revenue is generated through service fees charged to e-commerce platforms, D2C brands, and retail partners for logistics operations.
  2. Supply Chain Monetization: The company has achieved significant growth (8x) in monetizing its supply chain capabilities, offering logistics infrastructure and services to external brands beyond Flipkart's own operations.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels2 records

Ekart Logistics product offering

Product offering

Core offering

Ekart Logistics is India's largest logistics and supply chain company providing end-to-end fulfilment services including inventory positioning, delivery optimization, and last-mile delivery for businesses. Originally Flipkart's in-house logistics arm founded in 2009, it now serves external enterprise clients such as IKEA and D2C brands through a technology-led network with a 100% electric vehicle fleet and 48-hour delivery capabilities.

Product overview

Ekart Logistics is India's largest logistics and supply chain arm offering a unified platform of end-to-end fulfillment services for businesses. The core offering is logistics and supply chain services built within Flipkart, supplemented by D2C brand support modules, electric vehicle last-mile delivery capabilities, large-format retail delivery, ONDC network integration, and quick commerce services through Flipkart Minutes. The portfolio spans from metro cities to tier-2/3 cities, providing inventory positioning, delivery optimization, and sustainable EV-based delivery.

Differentiator

Problem solved

Functional benefit

Products and services

  • Core Logistics and Supply Chain Services End-to-end fulfillment services for businesses including inventory positioning and delivery speed improvements, serving as Flipkart's logistics backbone.
  • D2C Brand Supply Chain Solutions

Quantifiable outcome

  • 8x growth in supply chain monetization
  • +2 more outcomes

Companies that use Ekart Logistics

Customer profile

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Ekart Logistics technology and API

Technology

Technology focussed Yes

API detail

Has API
No
API docs
API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Ekart Logistics partnerships and signals

Strategic signal

Partnerships

Three partnerships are on record, tiered core and flagship.

  • IKEAcoreStrategic or Co-development Partner · 21 April 2026Ekart expanded its partnership with IKEA to handle last-mile deliveries in Chennai using a 100% electric vehicle fleet, marking the second major Indian market after the 2025 rollout in Delhi-NCR. The partnership covers delivery of over 600 IKEA products including furniture and home décor with a 48-hour delivery window. The collaboration advances zero-emission logistics solutions while supporting both companies' expansion plans across India.
  • ONDC (Open Network for Digital Commerce)flagshipStrategic or Co-development Partner · 3 June 2025Ekart joined the ONDC network to revolutionise e-commerce logistics in India by providing logistics services across the open network, enabling the company to serve a broader range of e-commerce participants beyond its Flipkart ecosystem.
  • FlipkartcoreStrategic or Co-development PartnerEkart is Flipkart's in-house logistics subsidiary (acquired by Flipkart) serving as the backbone of its e-commerce operations. Flipkart has shifted its domicile to India with Ekart consolidated under Flipkart Internet Pvt. Ltd. The company is integral to Flipkart's supply chain for India's digital commerce ecosystem.

Scale indicators4 records

Recent moves7 records

Expansion highlights6 records

Ekart Logistics competitors and assessment

Company assessment

Direct peers

  • Delhivery: India's largest publicly listed third-party logistics and e-commerce fulfilment company; directly competes with Ekart in end-to-end e-commerce logistics, D2C brand fulfilment, and last-mile delivery across India.
  • Ecom Express: India-focused e-commerce logistics specialist providing warehousing, fulfilment, and last-mile delivery to marketplaces and D2C brands — the closest direct peer to Ekart's core 3PL offering.
  • Xpressbees: E-commerce-focused 3PL offering fulfilment, shipping, and last-mile services across India; competes head-to-head with Ekart for D2C and enterprise e-commerce volumes.
  • Shadowfax: India's largest crowdsourced last-mile delivery network serving e-commerce, quick commerce, and D2C brands; overlaps with Ekart's last-mile and Flipkart Minutes-style quick-commerce capabilities.

Broad incumbents

  • BlueDart: South Asia's largest express air and integrated ground transportation/distribution company (DHL Group affiliate); competes with Ekart in express courier and integrated B2B/B2C logistics across India.
  • DTDC: India-wide parcel and courier network with growing e-commerce and D2C capabilities; broader incumbent courier player that overlaps with Ekart on parcel delivery and SME e-commerce shipping.
  • DHL Supply Chain India: Global contract logistics giant operating in India with warehousing, fulfilment, and transport management for enterprise retailers — relevant peer for Ekart's enterprise retail and IKEA-style contracts.
  • FedEx India: Global integrator offering express, freight, and supply chain services in India; competes with Ekart on cross-border e-commerce shipping and high-value parcel movement.

Emerging players

  • Shiprocket: Aggregated shipping and fulfilment platform for SMB and D2C sellers in India; overlaps with Ekart on multi-carrier label generation, fulfilment, and D2C shipping tooling.

Regional players

  • Gati (now part of Allcargo Group): India-domestic express distribution and supply chain specialist serving enterprise and e-commerce; comparable to Ekart on integrated domestic distribution and contract logistics.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

Ekart Logistics social profiles

Digital presence

Ekart Logistics financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Ekart Logistics leadership team

Management profile

Number of profiles

Profiles1 record

Ekart Logistics funding detail

Funding detail

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Ekart Logistics M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ekart Logistics

What does Ekart Logistics do?

Ekart Logistics is India's largest logistics and supply chain company providing end-to-end fulfilment services including inventory positioning, delivery optimization, and last-mile delivery for businesses. Originally Flipkart's in-house logistics arm founded in 2009, it now serves external enterprise clients such as IKEA and D2C brands through a technology-led network with a 100% electric vehicle fleet and 48-hour delivery capabilities.

Is Ekart Logistics a public or private company?

Ekart Logistics is a private company. It is classified as corporate owned and is currently operating.

When was Ekart Logistics founded?

Ekart Logistics was founded in 2009. It employs 5,001 to 10,000 people.

Where is Ekart Logistics based?

Ekart Logistics is headquartered in Bangalore, India, in the Asia region.

How does Ekart Logistics make money?

Two revenue lines are on record. Third-Party Logistics Services are the primary driver. The others are supply Chain Monetization.

Who are Ekart Logistics's main competitors?

Direct peers on record are Delhivery, Ecom Express, Xpressbees and Shadowfax. Broad incumbents are BlueDart, DTDC, DHL Supply Chain India and FedEx India. Shiprocket is listed as an emerging player. Gati (now part of Allcargo Group) is listed as a regional player.

Does Ekart Logistics have an API?

No public API is recorded for Ekart Logistics.

What industry is Ekart Logistics in?

Ekart Logistics's product category is Logistics Services. Its primary akta.pro industry code is TLAIAAAD, E-commerce Fulfillment & Omnichannel Logistics (Pick/Pack/Returns), with a secondary code of TLAAAFAH, Large-Item E-commerce Delivery (Bulky/Two-Person/White-Glove). Its NAICS code is 488510 and its SIC code is 4731.

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Live signals
Deccan HeraldE-com, quick commerce and logistics drive festive hiring boom across Tier II, III citiesE-commerce and quick commerce companies are driving festive hiring in Tier II and III cities. Ekart added 14 million cubic feet of warehousing and 900 delivery hubs, while Flipkart created over 2.5 lakh direct and indirect seasonal jobs.BusinessLineDelivering festival season’s joysFlipkart's logistics network is expanded for the festival season, with Ekart adding 14 million cubic feet of warehousing and 900 delivery hubs. The company doubled large-appliance fulfilment centres to 40, cutting average travel distance from 290 to 150 km. The densification aims to offset rising fuel and packaging costs.B2B MarketplaceIndia's Flipkart expands Ekart supply chain ahead of festive seasonFlipkart expanded Ekart's supply chain ahead of The Big Billion Days, adding 14 million cubic feet of warehousing and 900 delivery hubs. The network now covers over 8,200 facilities, with 2.5 crore units pre-positioned and 2.5 lakh seasonal jobs created.Business TodayFlipkart expands Ekart network by 900 hubs, adds 750 PIN codes ahead of festive sale - BusinessTodayFlipkart's Ekart is expanding its logistics network ahead of The Big Billion Days, adding 900 delivery hubs and 750 new PIN codes. The expansion includes 14 million cubic feet of warehousing, boosting storage capacity by 50%, and extends coverage to remote areas like Leh and Kargil. The sale begins October 9, 2026.The Times of IndiaEcommerce festive sales: Ecommerce firms scale logistics, hiring ahead of festive sales - The Economic TimesFlipkart's logistics arm Ekart added 14 million cubic feet of warehousing space nationwide, increasing storage capacity by 50%, ahead of festive sales. The Walmart-backed company also added over 900 delivery hubs to its last-mile network.The Times of IndiaFlipkart expands Ekart capacity, adds 750+ PIN codes ahead of festive seasonFlipkart expanded its Ekart supply chain ahead of the festive season, adding over 750 PIN codes and 14 million cubic feet of warehousing space. The expansion increased storage capacity by 50% and peak processing capacity by over 30%, with plans to create 2.5 lakh employment opportunities.BusinessLineLogistics firms brace for festival runsIndia's logistics firms are preparing for an extended festival season from August to January, with e-commerce and retail segments driving higher cargo volumes. Ekart handles over 3 billion packages annually, while DTDC expects Onam volumes nearly 30% above average. Companies are shifting to technology-driven capacity planning to meet demand.The Times of IndiaCustomer reaches delivery hub for parcel, agent 'refuses' deliveryAn Ekart delivery agent in New Delhi allegedly cancelled a customer's parcel without prior contact and refused to hand it over when the customer visited the local hub. The incident went viral on social media, prompting Flipkart to apologize and request order details for further investigation. This highlights operational issues within Ekart's last-mile delivery processes.Gadgets 360Delivery Agent Allegedly Refuses Parcel After Customer Visits Hub: "I Won't Deliver It To You"An Ekart delivery agent allegedly refused to deliver a parcel and cancelled the order without contacting the customer, prompting public criticism on social media. The incident has sparked broader discussions regarding courier service reliability and accountability, with users urging Flipkart to take action against such practices.Hindustantimes‘No matter what you do, I won’t deliver’: Woman alleges delivery boy refused her parcelA social media user alleged that an Ekart delivery agent cancelled a parcel without notification and refused to hand it over even when the customer visited the hub. The incident sparked online criticism regarding delivery practices, with other users citing similar issues involving Ekart, Flipkart, Delhivery, and Amazon. The report highlights growing consumer frustration with courier companies' communication and accountability standards.