What MedChat does

Medchat (MedChat, LLC, branded as Medchat·ai) is a Charlotte, North Carolina-based healthcare AI company founded in 2015 by CEO Matt Yagey. The company develops and operates a HIPAA-compliant AI agent platform that automates patient communication, administrative workflows, and care coordination for healthcare organizations. Its product suite comprises AI Agents deployed across phone, chat, SMS, voice, web, and email channels, organized into modular categories — Patient Communication, Administrative Operations, and Care Coordination — supported by pre-built Agent Blueprints and a no-code-to-low-code builder. Underlying capabilities include NLP-driven conversational agents, voice AI for payer touchpoints, and integrations with EHR systems (athenahealth), CRM platforms (Salesforce), and healthcare interoperability standards (FHIR, HL7).

The company serves four vertical segments: Providers (hospitals, health systems, medical practices), Life Sciences (pharma manufacturers, biotech, hub service providers), Specialty Pharmacy, and Public Health (government and community health programs). Named customers include Banner Health (33 hospitals across 6 states), Healthgrades, Tryon Medical Partners (11 clinics), Healthgram, and SUNY Upstate Medical University. Documented customer outcomes include $9M in annual labor savings at Banner Health, a 480x improvement in response time at Healthgrades, and 22% call volume reduction with 59% new-patient growth at Tryon Medical Partners.

Medchat operates a quote-based enterprise SaaS subscription model with monthly billing, an initial 3-month term that converts to month-to-month renewal, and non-cancelable, non-refundable payment terms. Distribution is exclusively through direct enterprise field sales targeting large healthcare organizations; the website emphasizes "Book a demo" and "Deploy AI Agents" calls-to-action with no self-serve or channel partner motion. The company is privately held, founder-controlled, with cumulative disclosed funding of $2.25M from Cypress Growth Capital (2021) and operates only in the United States per its Terms of Service. Compliance posture includes HIPAA with automatic Business Associate Agreements, AICPA SOC 2 Type II certification, biannual third-party penetration testing, and Azure TDE plus Google SSO infrastructure.

Name

MedChat

Legal name

MedChat, LLC

Website

https://medchatapp.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

Medchat·ai builds HIPAA-compliant AI agents that automate patient communication, administrative workflows, and care coordination for US healthcare providers, life sciences firms, specialty pharmacies, and public health organizations via an enterprise SaaS platform.

Ownership category

akta.pro rank

Product category

Healthcare AI Communication Software

NAICS

Health Care and Social Assistance (62), Offices of Physicians (62111)

SIC

Services-Prepackaged Software (7372), Services-Health Services (8000)

akta.pro primary industry

Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)

akta.pro secondary industries

Patient Portals & Self-Service Access (HLACAEAA), Care Management & Coordination Platforms (case/disease management workflows) (HLACAHAD)

Keywords

• Healthcare AI platform
• Patient communication software
• Healthcare workflow automation
• HIPAA compliant chat
• AI agents healthcare

Headquarters

HQ city

Charlotte

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription: The company operates on a subscription model where customers pay subscription fees for access to the AI platform and services. Terms of Service references subscription fees and plans, with month-to-month renewal after initial 3-month term. Payment obligations are non-cancelable and non-refundable.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

MedChat sells the Medchat·ai platform, which lets healthcare organizations build, deploy, and scale AI agents that automate patient communication, administrative workflows, and care coordination across phone, chat, SMS, voice, web, and email channels. The platform is delivered as a HIPAA-compliant software product with pre-built Agent Blueprints, custom extension tooling, and integrations with electronic health records, pharmacy systems, and contact-center infrastructure used by hospitals, provider groups, specialty pharmacies, life sciences companies, and public health agencies.

Product overview

Medchat·ai is a unified AI platform for healthcare automation, consisting of a core AI Agents platform with modular components including Patient Communication Agents, Administrative Operations Agents, Care Coordination Agents, and Voice AI Agents. The platform supports deployment across multiple channels (phone, chat, SMS, voice, web, email) with no-code and low-code builder options, Agent Blueprints for common workflows, and Custom Extensions via APIs. The platform serves four main sectors: Life Science (hub operations and patient support), Specialty Pharmacy (therapy management), Public Health (community health programs), and Provider (health system operations).

Differentiator

Problem solved

Functional benefit

Products and services

• Medchat·ai Platform The Medchat·ai platform is a SaaS product that lets healthcare organizations build, deploy, and scale AI agents that automate patient communication, administrative workflows, and care coordination across phone, chat, SMS, voice, web, and email. It is sold to hospitals, health systems, medical groups, specialty pharmacies, life sciences companies, and public health agencies that need HIPAA-compliant, healthcare-native conversational AI integrated with their existing EHR, pharmacy, and contact-center systems.
• Specialty Pharmacy AI Agents

Quantifiable outcome

• $9M annual savings in labor costs
• +8 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability7 records

Feature6 records

Partnerships

Four partnerships are on record, tiered core and infrastructure.

• SalesforcecoreTechnology or IntegrationSalesforce integration mentioned in Banner Health case study. Medchat AI works with Salesforce for augmented scheduling intelligence, providing real-time clinical context and provider preferences to human agents during patient calls.
• athenahealthcoreTechnology or IntegrationNative integration with athenahealth EHR system. Tryon Medical Partners uses Medchat AI with athenahealth integration to handle patient tasks through chat while patient information is confirmed through the integration, greatly improving workload for staff.
• AzureinfrastructureTechnology or IntegrationAzure's Transparent Data Encryption (TDE) used for encryption key management, ensuring data encryption at rest and preventing unauthorized access at every layer.
• GoogleinfrastructureTechnology or IntegrationGoogle SSO (Single Sign-On) used for identity and access management with physical-key 2FA for enhanced security.

Scale indicators12 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Decagon: Decagon builds AI agent platforms for enterprise customer support, including healthcare payers and providers, with comparable workflow automation, voice/chat channels, and EHR/CRM integrations.
• Avaamo: Avaamo offers healthcare-specialized conversational AI for patient scheduling, intake, and care coordination across multiple channels, directly comparable to Medchat's patient communication and care coordination agents.
• Hippocratic AI: Hippocratic AI develops healthcare-specialized LLM agents for patient-facing and non-clinical hospital workflows, competing with Medchat for health-system AI agent deployments with similar regulatory and clinical-safety positioning.
• Notable: Notable builds AI agents that automate administrative and patient-facing workflows for health systems (registration, scheduling, prior authorization, outreach), closely mirroring Medchat's Provider-vertical use cases and integration-led approach.
• Hyro.ai: Hyro provides conversational AI agents for healthcare call centers, patient scheduling, and administrative automation across web, chat, SMS, and voice — a near-direct overlap with Medchat's multi-channel AI Agent platform.
• Sierra: Sierra develops AI agents for enterprise customer experience, including healthcare organizations, with emphasis on conversational quality and enterprise-grade compliance — overlapping Medchat's enterprise healthcare agent focus.

Emerging players

• Suki AI: Suki provides AI assistants for clinicians (ambient documentation, coding, Q&A) that integrate with EHRs; while clinician-facing rather than patient-facing, it competes for the same health-system AI budget and EHR-integration mindshare.

Broad incumbents

• Microsoft Cloud for Healthcare: Microsoft's healthcare cloud bundles conversational AI, Teams-based patient engagement, and EHR integration (including with Epic) into a suite, providing a bundled incumbent alternative to standalone vendors like Medchat.
• Olive AI: Olive (formerly Olive AI) built an AI platform for healthcare revenue cycle and administrative automation, including payer-facing workflows — historically the closest scaled analog to Medchat's administrative operations agents.
• Kore.ai: Kore.ai is an established conversational AI platform with dedicated healthcare solutions spanning patient engagement, scheduling, and provider/agent collaboration — a broader incumbent competing for the same enterprise healthcare AI deals.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds2 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MedChat