What Avaamo does

Avaamo is a privately held enterprise AI software company, founded in 2014 and headquartered in Los Altos, California, that builds a vertically specialized agentic AI platform for large, regulated enterprises. The Avaamo Agentic Platform combines a proprietary NLU engine (built on patented "sparse" data-based technology), the proprietary LLaMB generative AI framework, a knowledge-graph-driven retrieval layer, and 25+ pre-built vertical AI/ML models, supported by a native Trust Layer delivering HIPAA, PCI DSS, SOC 2 Type II, and GDPR compliance and by 150+ pre-built enterprise integrations. Around this core the company offers a portfolio of pre-built solutions: AvaamoPX for patient experience (with native Epic MyChart, Hyperspace, Haiku, and Connection Hub integration), Avaamo Ambient for clinical documentation, AvaamoHR and AvaamoIT for employee experience, AvaamoCX for customer experience, the Avaamo Agents line of named digital workers (Manish, Grace, Daphnee, Johnny, Gigi), and contact-center capabilities including Voice AI, AI Operator, Agent Copilot, AutoQA, and Conversational Intelligence. The platform supports voice and digital channels across 114+ languages, with a multimodal AI stack and an agent-to-agent (A2A) orchestration layer.

Avaamo monetizes primarily through enterprise SaaS / platform subscriptions priced via custom quote ("Request Demo" / "Talk to an Expert"), typically structured as multi-year contracts, and augments platform revenue with professional services delivered by Forward Deployed Engineers and "AgentOps" teams that handle integration into legacy, SAP, mainframe, and FedRAMP/HIPAA environments. The company also transacts via marketplace and OEM/embed channels: AWS Marketplace (Patient Experience AI Agent Workforce), Microsoft AppSource/Teams (500K+ users in 20+ countries), Vonage Contact Center (healthcare AI Agents embedded in CCaaS), and the Epic Connection Hub. The customer base spans healthcare providers, banking and financial services, insurance, telecom, higher education, manufacturing, and consumer goods, with named enterprise customers including UCHealth, Saint Luke's Health System, Volkswagen, Wipro, Siemens, Ericsson, Cargill, Mondelez, Air India Express, Adtalem Global Education, Laureate International Universities, CARS, Penske, and a large auto manufacturer and a large semiconductor company referenced in casestudies.

Avaamo has raised approximately $30.5M in disclosed capital to date: a $6.3M seed in 2014 (Rembrandt Venture Partners and WI Harper Group), a $3M round in 2016, a $14.2M Series A in 2018 led by Intel Capital with Ericsson Ventures, Wipro Ventures, Mahindra Partners, and WI Harper Group, a $7M credit facility from Liquidity Capital in August 2021, and an undisclosed investment from Amara Partners in 2022. The company is founder-led by CEO Ram Menon and CTO Sriram Chakravarthy, and has been recognized as a Leader in the IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms (2025), the Everest Group PEAK Matrix for Conversational AI (2023, fourth consecutive year), the Forrester New Wave for Chatbots for IT Operations (2020, second consecutive year), the SPARK Matrix for Chatbots for IT Operations (2022), and the Avasant Conversational AI Platforms RadarView (2024). It operates globally with headquarters in Los Altos, an India engineering presence, and customer deployments across the U.S., Europe (Germany), Guam, Mexico/Latin America, and 20+ countries via Microsoft Teams.

Name

Avaamo

Legal name

Avaamo Inc

Website

https://avaamo.ai

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

101–250 employees

Short description

Avaamo is a privately held enterprise AI software company that builds a vertically specialized agentic AI platform combining proprietary NLU, the LLaMB generative AI framework, and 25+ pre-built vertical ML models, delivering HIPAA-compliant digital workers and virtual assistants to large healthcare, banking, insurance, telecom, and industrial customers.

Ownership category

akta.pro rank

Product category

Conversational AI Platform

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Custom Computer Programming Services (541511), Software Publishers (513210)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371), Services-Prepackaged Software (7372)

akta.pro primary industry

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)

akta.pro secondary industries

AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI), AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ), End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA), Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF), Enterprise Foundation Model Integration & APIs (Connectors, Governance, Deployment) (HDAAACAO), AI/ML Engineering & Model Development Services (BPAEAHAF), Generative AI & LLM Solutions Services (RAG, Agents, Copilots) (BPAEAHAG)

Keywords

• Conversational AI platform
• Enterprise virtual assistants
• Generative AI agents
• Healthcare patient experience AI
• Agentic AI platform

Headquarters

HQ city

Los Altos

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Enterprise SaaS / Platform Subscription: Avaamo sells enterprise subscriptions to its conversational and agentic AI platform, with custom pricing quoted via "Request Demo" and "Talk to an Expert" flows. Recurring revenue model aligned with the deployment of pre-built vertical AI agents.
2. Professional Services / Forward Deployed Engineering (AgentOps): Avaamo staffs Forward Deployed Engineers and "AgentOps" teams to navigate HIPAA, FedRAMP, and legacy-system realities for enterprise customers — these deployment and integration services are a material revenue stream alongside the platform subscription.
3. Marketplace Channel Sales: Avaamo's Patient Experience AI Agent Workforce is sold via the AWS Marketplace, generating transaction-based revenue from healthcare customers procuring through existing AWS agreements.

Pricing tiers

Go-to-market motion4 records

Distribution channels7 records

Marketing channels10 records

Core offering

Avaamo builds and sells an enterprise conversational and agentic AI platform that combines proprietary Natural Language Understanding (NLU), a generative AI model called LLaMB, and 25+ pre-built vertical AI/ML models. The platform delivers multilingual (114+ languages), voice-and-digital AI agents for large enterprises across healthcare, banking, insurance, telecom, education, HR, IT, and supply chain use cases, with deep native integrations to systems such as Epic, SAP, ServiceNow, Workday, Salesforce, and Microsoft Teams.

Product overview

Avaamo offers a unified, voice-native Agentic AI platform (the Avaamo Agentic Platform, built on its proprietary LLaMB generative AI framework) plus a portfolio of pre-built vertical solutions and add-on modules rather than a single monolithic product. The Agentic Platform provides the underlying NLU, dialog engine, knowledge graph, integrations (150+ pre-built), and Trust Layer, and serves as the foundation for vertical product families: Avaamo Agents (digital workers such as Manish, Grace, Daphnee, Johnny), AvaamoEX (employee experience including AvaamoIT for IT service desk and AvaamoHR/Elena for HR), AvaamoCX (customer experience virtual assistants), AvaamoPX (patient experience, integrated with Epic/MyChart), Avaamo Ambient (ambient clinical listening with Epic Hyperspace/Haiku integration), and the Care Companion "Gigi". Adjacent capabilities include Agent Copilot, AI Operator, Voice AI Agents, Voice Gateway, AutoQA, Conversational Intelligence, Outreach for Healthcare, Live Agent for MyChart, Live Agent for HR, and the cross-agent A2A Communication layer, with the Patient Experience AI Agent Workforce also available on AWS Marketplace.

Differentiator

Problem solved

Functional benefit

Brands

• AvaamoCX: State-of-the-art customer experience (CX) AI assistant that automates customer support with a human-like conversational interface, powered by LLMs.
• AvaamoEX
• AvaamoHR
• AvaamoIT
• AvaamoPX
• Avaamo Ambient
• LLaMB
• AnswersLLM
• Avaamo Agents
• Workplace Agents

Products and services

• Avaamo Agentic Platform Voice-native agentic AI platform that provides the dialog engine, NLU, generative AI, knowledge graph, 150+ integrations, and a native Trust Layer (PCI DSS, SOC 2 Type II, HIPAA) for building production-grade enterprise AI agents.
• Avaamo Agents Digital worker AI agents (including Manish for Orders & Shipping, Grace for Account Access, Daphnee for Medical Records, and Johnny for Product & Services) that operate autonomously across enterprise workflows with multilingual 24/7 human-like intelligence.
• AvaamoHR Ready-to-deploy virtual assistant for the HR helpdesk that resolves employee queries across leave management, travel & expenses, HR FAQs, case management, employee directory, and benefits, deployable into Microsoft Teams, Slack, and existing employee portals.
• AvaamoIT Conversational AI for the IT service desk that auto-resolves account access issues, provisions software, and answers from the enterprise knowledge base; backed by 10M+ IT tickets and 1B+ IT phrases modeled.
• AvaamoCX Customer experience virtual assistant powered by generative AI (175B+ ML parameters) with 114-language support that automates customer support across insurance, banking, education, mutual funds, supply chain, and telecom with a human-like conversational interface.
• AvaamoEX Employee experience AI assistant connected to enterprise business systems, fine-tuned to enterprise data, and powered by LLaMB; bundles AvaamoIT, AvaamoHR, and AnswersLLM for HR and IT self-service.
• AvaamoPX Patient experience virtual assistant that automates scheduling, medication/testing, billing & insurance, and discovery workflows for healthcare providers, providing 5x capacity increase and an 86% reduction in live agent calls; integrated with Epic MyChart via FHIR.
• Avaamo Ambient GenAI-powered ambient listening technology for clinical documentation that captures physician-patient encounters, generates notes/orders, and natively integrates with Epic Hyperspace and Haiku to combat physician burnout.
• Healthcare Agents Pre-built AI agents for healthcare that learn from every patient interaction, adapt to evolving care needs, and provide 24/7 personalized support across the patient journey.
• Workplace Agents Next-generation digital workforce providing multilingual 24/7 employee support for HR, IT, and enterprise service desks on the Avaamo Agentic Platform.
• Customer Support Agents AI agents for customer experience and customer support that resolve and automate customer interactions across digital and voice channels for large enterprises.
• Patient Experience AI Agent Workforce Suite of six AI agents for healthcare front-office operations (scheduling, medical records retrieval, insurance questions, etc.) deployed 24/7 across digital channels, available on AWS Marketplace.
• LLaMB Generative AI Avaamo's proprietary generative AI model/framework that powers the Agentic platform and underpins AvaamoEX and AvaamoCX responses.
• AnswersLLM LLM-powered enterprise knowledge retrieval product that unlocks the potential of siloed content using advanced LLMs safely and securely for cognitive and conversational search.
• Agent Copilot AI-generated real-time assistance for human contact center agents that intelligently guides them through every call at each step.
• Voice AI Agents Voice-native agentic platform capability that transforms every conversation into lasting loyalty through autonomous voice agents for healthcare, workplace, and customer experience.
• AI Operator AI-driven contact center operator that autonomously answers, reasons, and resolves voice interactions end-to-end.
• Conversational Intelligence Natural-language analytics over customer conversations, systems of record, and dynamic visualizations that go beyond static dashboards.
• AutoQA Automated quality assurance for contact center conversations powered by the Avaamo platform.
• Care Companion (Gigi) AI-powered digital care companion that guides patients through simpler, smarter healthcare from the provider website or MyChart.
• Intelligent Virtual Assistants (IVA) Pre-built industry vertical IVA skills (banking, insurance, telecom, retail, manufacturing, healthcare, education, supply chain) combining conversational AI, domain expertise, and integrations.
• Voice Gateway Telephony integration gateway that connects Avaamo voice agents to enterprise and carrier voice channels.

Quantifiable outcome

• 86% reduction in live agent calls and 5x increase in scheduling capacity for healthcare (AvaamoPX)
• +9 more outcomes

Named customers19 records

Segments9 records

Ideal customer profiles7 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration16 records

AI capability14 records

Feature10 records

Partnerships

Eleven partnerships are on record, tiered flagship / core and core.

• Vonageflagship / coreStrategic or Co-development Partner · 9 June 2026Strategic partnership to deliver AI voice agents for healthcare at enterprise scale, combining Avaamo's healthcare AI Agents with Vonage's CCaaS platform to automate patient-facing and administrative interactions across voice and digital channels. Joint solution targets appointment scheduling, care navigation, billing, and lab results automation with coordinated onboarding and ongoing support. Announced June 2026.
• SyndeocoreStrategic or Co-development Partner · 3 June 2026Co-partner with Avaamo in the Vonage launch of industry-specific AI agents; Syndeo's platform handles AI agents for financial services, retail, and insurance verticals, while Avaamo handles healthcare.
• Microsoft (Teams / AppSource)flagship / coreTechnology or Integration · 18 October 2024Avaamo's virtual assistants are available on Microsoft AppSource, with 500K+ users in 20+ countries already using Avaamo conversational AI solutions with Microsoft Teams. Partnership formalized in October 2024.
• Epic (Verona, WI)flagship / coreTechnology or IntegrationMulti-year relationship with Epic, exposing Avaamo to new APIs and the most thorough AI automation for Epic, including AvaamoPX integration with MyChart and availability on the Epic Connection Hub. Avaamo Ambient is natively integrated with Epic Hyperspace and Haiku.
• SAPcoreTechnology or IntegrationBackend integration with SAP enables straight-through processing of initiating, verifying, and confirming special-order parts in a single conversational session for a large auto manufacturer.
• ServiceNowcoreTechnology or IntegrationIntegration enabling virtual parts specialist / service-management use cases, including parts ordering.
• Microsoft TeamscoreTechnology or IntegrationIT Assistant available from MS Teams, Salesforce, Zoom, or Web; multi-factor authentication and channel translation included.
• Ericsson (telecom OSS/BSS)coreTechnology or IntegrationTelecom AI integrations page lists Ericsson alongside Redknee, Netcracker, Amdocs, IBM, and Nokia as integrated platforms for telco account servicing and BSS workflows.
• WhatsAppcoreTechnology or IntegrationChannel integration for sales assistant, repair assistant, and supply chain use cases (e.g., Budweiser/Gatorade/Stella ordering).
• UCHealth (reference customer)coreOthersUCHealth is a flagship Avaamo healthcare customer deploying "Livi" for patient access and FAQ resolution, with Manny Rodriguez as Chief Marketing, Experience and Customer Officer providing a public quote.
• Laureate International Universities (reference customer)coreOthersLaureate International Universities is a flagship reference customer and co-marketing partner (1M+ queries in 6 months, 75K active users, 95% accuracy).

Scale indicators37 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Yellow.ai: Enterprise conversational AI platform with a similar multi-vertical go-to-market (banking, insurance, healthcare, retail) and comparable dynamic AI agent / generative-AI positioning. Competes head-to-head for the same regulated-enterprise RFPs.
• Amelia (SoundHound): Enterprise agentic AI platform focused on customer experience and employee experience automation, with bank/insurance/healthcare deployments and an agentic-AI positioning that mirrors Avaamo Agents and AvaamoEX.
• LivePerson: Public conversational AI and customer engagement platform serving large enterprise CX teams across banking, telecom, and retail - directly competing with AvaamoCX and the broader agentic platform.
• Kore.ai: Closest direct competitor in enterprise conversational/agentic AI, with overlapping healthcare (Kore.ai HealthAssist) and banking/insurance verticals, pre-built vertical AI agents, and a comparable no-code agent-building platform. Profiled alongside Avaamo by multiple analyst firms.

Broad incumbents

• Google Cloud (Dialogflow / CCAI): Hyperscaler with Dialogflow and Contact Center AI, including agentic AI capabilities. Competes for the same enterprise RFPs, often bundled with Google Cloud data and analytics services.
• IBM watsonx Assistant: Incumbent enterprise AI vendor with watsonx Assistant and watsonx Orchestrate, competing for the same regulated-enterprise conversational AI RFPs and profiled alongside Avaamo in the AI in BFSI market.
• Verint: Larger, established contact-center and conversational AI vendor with overlapping AutoQA, Agent Copilot, and Conversational Intelligence capabilities. Profiled alongside Avaamo in the Avasant RadarView 2024 and CX Today 2024.
• Amazon Web Services (Lex / Bedrock / Connect): Hyperscaler providing Amazon Lex, Bedrock, and Amazon Connect, which already distribute Avaamo's Patient Experience AI Agent Workforce on AWS Marketplace but also compete as native alternatives for agentic AI workloads.
• Microsoft (Copilot Studio / Nuance): Hyperscaler incumbent bundling conversational AI via Copilot Studio, Power Virtual Agents, and Nuance; deeply embedded in enterprises through Microsoft Teams (500K+ Avaamo users share the same channel). Poses the largest competitive threat via bundling and Nuance's healthcare footprint.

Emerging players

• Cresta: Emerging agentic AI platform for contact center agent assistance, with strong overlap to Avaamo's Agent Copilot and Conversational Intelligence modules. Competes for similar enterprise CCaaS-augmentation budgets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/avaamohq
• Facebookfacebook.com/Avaamo
• LinkedInlinkedin.com/company/3721956

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds6 records

Investors15 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Avaamo