Synaptic
- Company typePrivate
- Founded2008
- HeadquartersBaltimore, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
Synaptic firmographics
Firmographics- Name
- Synaptic
- Legal name
- Synaptic Era, Inc.
- Website
- https://synaptic.build
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Ownership category
- akta.pro rank
Synaptic industry classification
Industry- Product category
- Enterprise AI Agent Software
- NAICS
- Computer Systems Design Services (541512), Custom Computer Programming Services (541511)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)
- akta.pro secondary industries
- AI/ML Engineering & Model Development Services (BPAEAHAF), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI)
Keywords
Where Synaptic is headquartered
LocationHeadquarters
- HQ city
- Baltimore
- HQ country
- United States
- HQ region
- North America
Offices4 records
Markets served
Synaptic business model
Business model- GTM type
- B2B
- Offering type
- Software
Revenue model
- Solution-as-a-Service: Comprehensive delivery model combining pre-built technology, implementation services, and ongoing optimization. Billed based on outcomes rather than hours, aligning vendor incentives with customer success. Customers report 50% cost reduction compared to traditional systems integration.
- Agent-as-a-Service: Scalable AI agent deployment as part of the solution-as-a-service model. Pre-built industry-specific AI agents for healthcare, government, and enterprise sectors.
- Professional Services / Consulting: Forward-deployed engineering and consulting services for Synaptic AQ customer implementations across Government, Healthcare and High Tech. Experts in business process, AI, Synaptic AQ solution stack, and Salesforce.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Outcome Based/ Performance | Multi-year contract | Outcome-based Solution-as-a-Service pricing |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
Synaptic product offering
Product offeringCore offering
Synaptic builds pre-configured, vertical AI agent solutions — Provider AQ for healthcare, Citizen AQ for government, and Service AQ for high-tech — on top of the Salesforce/Agentforce platform. The company delivers these as a managed Solution-as-a-Service with outcome-based pricing, helping enterprises and public-sector organizations deploy compliant AI agents faster than building from scratch.
Product overview
Synaptic offers a platform-plus-modules architecture called the Synaptic AQ Suite, built on Salesforce. The portfolio consists of three vertical AI solutions (Provider AQ for Healthcare, Citizen AQ for Government, and Service AQ for High Tech) that provide agent-powered process automation across specific industries. These solutions share the AQ Platform as the underlying foundation, which includes Value Mining methodology, pre-built industry agents, AI-accelerated delivery tools, and continuous evolution monitoring. The AQ Suite is complemented by Consulting Services for implementation and the AI Concierge for interactive assistance. Each vertical solution includes specialized sub-modules: Provider AQ covers recruiting, credentialing, privileging, contracting, and onboarding; Citizen AQ provides citizen self-service, AI form assistance, and submission review; Service AQ includes self-service AI agents, service copilots, knowledge automation, and intelligent routing. All solutions are delivered as fully managed services with outcome-based pricing.
Differentiator
Problem solved
Functional benefit
Brands
- Provider AQ: Agent-powered solution for Provider Relationship & Network Management designed for healthcare payers and providers.
- Citizen AQ
- Service AQ
- AQ Platform
Products and services
- Provider AQ
- Citizen AQ
- Service AQ
- AQ Platform
- Salesforce Consulting Services
Quantifiable outcome
- 50% average cost reduction compared to traditional systems integration approaches
- +9 more outcomes
Companies that use Synaptic
Customer profileNamed customers7 records
Segments3 records
Synaptic technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability11 records
Feature6 records
Synaptic partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered significant, core and strategic.
- YourekasignificantSynaptic is the leading SI for Youreka, a popular Salesforce AppExchange product specializing in complex mobile workflows and guided procedures. Youreka was originally built as part of Synaptic before being spun out in partnership with Salesforce Ventures in 2021.
- SalesforcecoreSynaptic has been a strategic partner with Salesforce for over 10 years, most recently collaborating with Salesforce Industries. Partnership includes the SI partner program, ISV program, and co-investment with Salesforce Ventures. Solutions are built on Salesforce platforms including Health Cloud, Service Cloud, Public Sector Solutions, Agentforce, and Data Cloud.
- VerifiablestrategicSynaptic partnered with Verifiable to bring best-in-class provider credentialing solutions to the Salesforce Health Cloud ecosystem. Verifiable offers rich data and services that plug directly into Salesforce, and Synaptic provides end-to-end consulting with the only accelerator for privilege management.
- CarahsoftstrategicGovernment-focused channel partner providing essential market access and credibility for public sector AI implementations. Carahsoft specializes in government technology distribution and procurement relationships.
Scale indicators13 records
Recent moves12 records
Expansion highlights6 records
Synaptic competitors and assessment
Company assessmentDirect peers
- Slalom: Large Salesforce-focused consulting and managed services firm with deep vertical practices in healthcare, public sector, and high tech — directly comparable to Synaptic's SI + vertical AI agent model.
- Persistent Systems: Salesforce Crest partner with dedicated digital engineering and AI agent capabilities across healthcare and BFSI — competes directly for vertical AI agent deployments on Salesforce Agentforce.
- Damco Solutions: Salesforce Crest partner offering consulting, implementation, and AI services across healthcare and government — comparable delivery model and vertical focus.
- PeopleReign: AI for IT, HR, and customer service automation built natively on Salesforce Service Cloud — overlapping with Synaptic's Service AQ autonomous agent capabilities.
- Simplus (Infosys): Salesforce acquisition by Infosys providing SI, managed services, and industry clouds; competes for the same Salesforce-native transformation and AI agent engagements.
- Coastal Cloud: Salesforce Summit-tier SI specializing in managed services and vertical solutions for healthcare, financial services, and public sector — closely overlaps Synaptic's AQ vertical agent positioning.
Broad incumbents
- Accenture: Global SI with one of the largest Salesforce practices and significant healthcare and public sector AI delivery capacity — competes for the same regulated-enterprise transformation deals.
- UST: Global digital transformation provider with a dedicated Salesforce practice and AI services across healthcare and financial services — overlaps Synaptic's regulated-vertical delivery model.
- Deloitte Digital: Large consulting arm with deep Salesforce alliances and significant healthcare and federal AI practices — competes for large regulated-enterprise Agentforce engagements.
- Infosys: Global IT services major with significant Salesforce practice (now including Simplus) and growing AI agent offerings for enterprise customers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Synaptic social profiles
Digital presenceSynaptic compliance and trust
Trust signalCompliance4 records
Synaptic financial estimates
Financial estimateRevenue estimate
Valuation estimate
Synaptic leadership team
Management profileNumber of profiles
Synaptic subsidiaries and ownership
Company hierarchySubsidiaries1 record
Synaptic funding detail
Funding detailFunding overview
Funding rounds2 records
Investors4 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Synaptic M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Synaptic
What does Synaptic do?
Synaptic builds pre-configured, vertical AI agent solutions — Provider AQ for healthcare, Citizen AQ for government, and Service AQ for high-tech — on top of the Salesforce/Agentforce platform. The company delivers these as a managed Solution-as-a-Service with outcome-based pricing, helping enterprises and public-sector organizations deploy compliant AI agents faster than building from scratch.
Is Synaptic a public or private company?
Synaptic is a private company. It is classified as venture growth investor backed and is currently operating.
When was Synaptic founded?
Synaptic was founded in 2008. It employs 101 to 250 people.
Where is Synaptic based?
Synaptic is headquartered in Baltimore, United States, in the North America region.
How does Synaptic make money?
Three revenue lines are on record. Solution-as-a-Service is the primary driver. The others are agent-as-a-Service and professional Services / Consulting.
Who are Synaptic's main competitors?
Direct peers on record are Slalom, Persistent Systems, Damco Solutions, PeopleReign, Simplus (Infosys) and Coastal Cloud. Broad incumbents are Accenture, UST, Deloitte Digital and Infosys.
Does Synaptic have an API?
No public API is recorded for Synaptic.
What industry is Synaptic in?
Synaptic's product category is Enterprise AI Agent Software. Its primary akta.pro industry code is HDAEANAJ, AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs), with a secondary code of BPAEAHAF, AI/ML Engineering & Model Development Services. Its NAICS code is 541512 and its SIC code is 7372.