Encounter Telehealth
Encounter Telehealth is a private Omaha-based telepsychiatry provider delivering psychiatric evaluations, medication management, and therapy to residents of skilled nursing facilities, long-term care communities, and correctional facilities via a HIPAA-compliant telehealth platform, billing Medicare, Medicaid, and private insurers directly.
- Company typePrivate
- Founded2012
- HeadquartersOmaha, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Encounter Telehealth does
Encounter Telehealth is a private, Omaha-based telepsychiatry company founded in 2012 that delivers mental health services to residents of skilled nursing facilities, long-term care communities, assisted and independent living facilities, correctional facilities, and home care settings. Its core product is a HIPAA-compliant cloud-based telehealth platform that supplies the video consultation infrastructure and integrated EMR to partner facilities at no cost, paired with a clinical service stack including psychiatric evaluations, medication management, psychotherapy, family therapy, and staff training. Care is delivered by a contracted network of Psychiatric Mental Health Nurse Practitioners (PMHNPs) and Licensed Clinical Social Workers (LCSWs), with the company handling scheduling, insurance verification, and direct payer billing.
The company is a certified provider with Medicare, Medicaid, and many private insurance companies, billing payers directly for covered services rather than charging facilities or patients. Its go-to-market is B2B enterprise field sales targeting facility administrators, structured around a three-week onboarding process and documented outcomes including a 6.7% average reduction in antipsychotic drug use across 40 partner skilled nursing facilities in Iowa between 2015-2018. Encounter has expanded into adjacent verticals including Nebraska correctional facilities and content targeting rural and underserved populations, and has introduced AI-assisted tools for clinical documentation and administrative functions.
Capital structure is bootstrapped-leaning, with approximately $1.26M raised across four disclosed funding rounds from 2016-2020 including multiple tranches from Invest Nebraska and a 2020 Novel Capital facility. Leadership comprises President & CEO Jennifer Amis and Vice President of Geriatric Psychiatric Services Randy Beckett, with no disclosed VC, PE, or strategic investor backing. The company maintains a multi-channel marketing presence including a podcast, social media, webinars, and earned media in healthcare industry publications.
Encounter Telehealth firmographics
Firmographics- Name
- Encounter Telehealth
- Legal name
- Encounter Telehealth LLC
- Website
- https://encounter.health
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Encounter Telehealth is a private Omaha-based telepsychiatry provider delivering psychiatric evaluations, medication management, and therapy to residents of skilled nursing facilities, long-term care communities, and correctional facilities via a HIPAA-compliant telehealth platform, billing Medicare, Medicaid, and private insurers directly.
- Ownership category
- akta.pro rank
Where Encounter Telehealth is headquartered
LocationHeadquarters
- HQ city
- Omaha
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Encounter Telehealth business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Insurance Billing Services: Encounter Telehealth is a certified provider with Medicare, Medicaid, and many private insurance companies. They bill payers directly for psychiatric evaluations, medication management, counseling and therapy services provided to residents of partner facilities.
- Direct Facility Partnerships: Full-service psychiatric, mental, and behavioral healthcare provided on behalf of skilled nursing facilities and long-term care communities. Services include psychiatric evaluations, medication management, psychotherapy, family therapy, and staff training.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Insurance-covered services |
| Other | Monthly | Provider compensation (1099 positions) |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels7 records
Encounter Telehealth product offering
Product offeringCore offering
Encounter Telehealth delivers telepsychiatry and behavioral health services to residents of skilled nursing facilities, long-term care communities, assisted living, independent living, home care, and correctional facilities via a HIPAA-compliant telehealth platform. Services include psychiatric evaluations, medication management, counseling, family therapy, and staff training, performed by board-certified PMHNPs and LCSWs. The company bills Medicare, Medicaid, and private insurance payers directly for the clinical services rendered.
Product overview
Encounter Telehealth provides a unified telehealth platform specifically designed for telepsychiatry and mental health services in long-term care settings. The company's core product is its HIPAA-compliant telehealth platform, which delivers video-based mental healthcare to skilled nursing facilities, assisted living, independent living, and home care environments. The platform is complemented by a suite of clinical services including psychiatric evaluations, medication management, psychotherapy/counseling, and family therapy—all delivered by Psychiatric Mental Health Nurse Practitioners (PMHNPs) and Licensed Clinical Social Workers (LCSWs). The company also provides staff training services and has demonstrated outcomes in reducing antipsychotic medication use. Encounter supplies the video platform and EMR to partner facilities at no cost, handling scheduling, insurance verification, and billing as part of its comprehensive service model.
Differentiator
Problem solved
Functional benefit
Products and services
- Encounter Telehealth Platform
Quantifiable outcome
- 6.7% reduction in anti-psychotic drug use among 40 partner skilled nursing facilities in Iowa between 2015-2018
- +3 more outcomes
Companies that use Encounter Telehealth
Customer profileNamed customers4 records
Segments5 records
Ideal customer profiles2 records
Encounter Telehealth technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability2 records
Feature2 records
Encounter Telehealth partnerships and signals
Strategic signalScale indicators4 records
Recent moves2 records
Expansion highlights6 records
Encounter Telehealth competitors and assessment
Company assessmentDirect peers
- Iris Telehealth: Iris Telehealth provides telepsychiatry and mental health services specifically to skilled nursing facilities and community mental health centers, directly overlapping Encounter's SNF/LTC focus, multi-payer billing model, and clinical staffing approach.
- Array Behavioral Care: Array (formed from InSight + Regroup) is a telepsychiatry provider serving health systems, SNFs, and correctional facilities via a national clinician network — a direct competitor in Encounter's core SNF/correctional verticals.
- Genoa Healthcare: Genoa (a Centene company) operates on-site pharmacies and provides behavioral health and telepsychiatry services within community mental health centers and similar care settings, overlapping with Encounter's behavioral health delivery in long-term care-adjacent populations.
- MindCare Solutions: MindCare Solutions provides telepsychiatry and behavioral health services to long-term care facilities, skilled nursing, and hospitals — a directly comparable specialty provider with overlapping SNF/LTC customer base and similar reimbursement-driven model.
Broad incumbents
- Talkiatry: Talkiatry is a scaled psychiatric practice delivering in-network outpatient psychiatry via telehealth and in-person; while broader in customer base, it competes for the same PMHNP clinician pool and increasingly targets payer and facility relationships analogous to Encounter's.
- Amwell (American Well): Amwell is an enterprise telehealth platform offering behavioral health modules used by health systems and health plans; its provider network and payer contracts overlap with Encounter's SNF/LTC customer ecosystem and represent a competitive threat as it deepens behavioral health partnerships.
- InnovAge Holding Corp. InnovAge operates PACE (Program of All-Inclusive Care for the Elderly) programs with integrated behavioral health for frail seniors — a broader incumbent serving a substantially overlapping geriatric population with embedded mental health services.
- Lyra Health: Lyra is a workforce mental health benefits provider delivering therapy and psychiatry to employees of enterprise customers — adjacent to Encounter's B2B model with overlap in clinician supply and large-payer contracting, though serving employers rather than facilities.
Emerging players
- Cerebral: Cerebral is a mental health subscription platform originally focused on anxiety, depression, and ADHD; while primarily DTC, its expansion into broader behavioral health and clinician hiring creates indirect competitive pressure on Encounter's PMHNP/LCSW talent pool.
Others
- Quartet Health: Quartet Health is a value-based mental health platform that connects patients to in-network behavioral health providers through payer and provider partnerships — adjacent to Encounter in the broader ecosystem of payer-integrated behavioral health access and care coordination.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Encounter Telehealth social profiles
Digital presenceEncounter Telehealth compliance and trust
Trust signalCompliance5 records
Encounter Telehealth financial estimates
Financial estimateRevenue estimate
Valuation estimate
Encounter Telehealth leadership team
Management profileNumber of profiles
Profiles2 records
Encounter Telehealth funding detail
Funding detailFunding overview
Funding rounds4 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Encounter Telehealth M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Encounter Telehealth
What does Encounter Telehealth do?
Encounter Telehealth delivers telepsychiatry and behavioral health services to residents of skilled nursing facilities, long-term care communities, assisted living, independent living, home care, and correctional facilities via a HIPAA-compliant telehealth platform. Services include psychiatric evaluations, medication management, counseling, family therapy, and staff training, performed by board-certified PMHNPs and LCSWs. The company bills Medicare, Medicaid, and private insurance payers directly for the clinical services rendered.
Is Encounter Telehealth a public or private company?
Encounter Telehealth is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Encounter Telehealth founded?
Encounter Telehealth was founded in 2012. It employs 11 to 50 people.
Where is Encounter Telehealth based?
Encounter Telehealth is headquartered in Omaha, United States, in the North America region.
How does Encounter Telehealth make money?
Two revenue lines are on record. Insurance Billing Services are the primary driver. The others are direct Facility Partnerships.
Who are Encounter Telehealth's main competitors?
Direct peers on record are Iris Telehealth, Array Behavioral Care, Genoa Healthcare and MindCare Solutions. Broad incumbents are Talkiatry, Amwell (American Well), InnovAge Holding Corp. and Lyra Health. Cerebral is listed as an emerging player. Quartet Health is listed as an others.
Does Encounter Telehealth have an API?
No public API is recorded for Encounter Telehealth.