What Quartet Health does

Quartet Health is a value-based behavioral healthcare enablement and delivery platform founded in 2014 that connects patients with appropriate in-network mental health providers through enterprise partnerships with health plans, health systems, and community mental health centers. As of January 2025, the company operates as a subsidiary of NeuroFlow following an acquisition, having previously been an independent venture-backed company. Across 39 U.S. states, Quartet identifies members with behavioral health needs, routes them to providers via its SmartMatch technology and Care Navigator services, and operates value-based care arrangements aligned to four quality measures: speed to care, seamless patient experience, improved health outcomes, and lower total cost of care.

The platform architecture combines a data and analytics-driven matching engine, a HIPAA-compliant patient and provider portal infrastructure, EHR integration capabilities, and high-touch human care coordination. Core products include the Quartet Health Platform, SmartMatch, Care Navigator Services, the Provider Portal for mental health clinicians, the Provider Referral Platform for primary care providers, and the InnovaTel Telepsychiatry service line (acquired December 2021, 130+ clinicians) for virtual psychiatric care. Supplementary offerings include 'Whole Health by Quartet' (launched October 2024) for Serious Mental Illness populations, an in-house Behavioral Health Care Clinic (launched November 2022), and digital cCBT delivered through a SilverCloud Health partnership. Quartet's compliance footprint covers HIPAA, 42 CFR Part 2 for substance use disorder programs, and state mental health privacy laws.

Quartet operates a B2B enterprise sales model with multi-year contracts sold to payer and provider organizations. Revenue streams are described as subscription or recurring in nature, with health plans and health systems paying for platform access and care coordination services while patients use the service at no out-of-pocket cost beyond standard insurance deductibles and copays. The company has raised approximately $266M in disclosed funding across multiple rounds from a syndicate including Oak HC/FT, Google Ventures (GV), F-Prime Capital, Polaris Partners, Centene Corporation, Deerfield Management, Echo Health Ventures, and Independence Health Group. Headcount reached 275+ employees by 2022, including 200+ clinicians, with a provider network exceeding 20,000 mental health professionals facilitating over 500,000 patient appointments in 2022 and 300,000+ patients cumulatively connected.

Name

Quartet Health

Legal name

Quartet Health, Inc.

Website

https://quartethealth.com

Company type

Private

Founded year

2014

Operating status

Acquired

Headcount range

101–250 employees

Short description

Quartet Health is a value-based behavioral healthcare platform that uses its SmartMatch technology and Care Navigator services to connect health plan members and patients with in-network mental health providers across 39 U.S. states.

Ownership category

akta.pro rank

Product category

Behavioral Health Platform

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Offices of Physicians, Mental Health Specialists (621112), Offices of Mental Health Practitioners (except Physicians) (621330)

SIC

Services-Health Services (8000), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Serious Mental Illness (SMI) Telepsychiatry & Care Coordination Platforms (HLALAEAH)

akta.pro secondary industries

Integrated Behavioral Health (Collaborative Care) Platforms (HLALAEAC), Virtual Behavioral Health Integration Platforms (HLALABAE), Behavioral & Mental Health Virtual Care (EAP/Teletherapy) (HLALADAB)

Keywords

• Behavioral health platform
• Mental health navigation
• Value-based care
• Care coordination
• Provider matching

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Health Plan Partnerships: Quartet partners with health insurance plans (commercial, Medicare Advantage, Medicaid) who pay for access to Quartet's care navigation and delivery platform for their members. The platform is provided free to patients, with health plans bearing the cost as part of their behavioral health benefit offerings.
2. Health System Partnerships: Partnerships with health systems where Quartet provides behavioral health integration services, enabling health systems to offer coordinated mental health care to their patients through referrals and care coordination.
3. Community Mental Health Center Partnerships: Partnerships with community behavioral health centers, CCBHCs (Certified Community Behavioral Health Clinics), and FQHCs where Quartet expands their care delivery capacity and connects patients to in-network providers.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Quartet Health operates a value-based behavioral healthcare platform that identifies people in need of mental health care and connects them to appropriate in-network providers through data-driven matching, care navigation, and coordination. The platform is delivered to patients free of charge through enterprise partnerships with health plans, health systems, and community mental health centers across 39 U.S. states. The company also operates its own medical group (InnovaTel Telepsychiatry) providing virtual psychiatric care for complex populations.

Product overview

Quartet Health operates as a value-based behavioral healthcare platform that connects patients to mental health care through an integrated ecosystem of technology and services. The core platform centers on the SmartMatch matching engine and Care Navigator services, supplemented by InnovaTel Telepsychiatry (acquired in 2021) for direct care delivery through 130+ virtual providers. Additional offerings include a Provider Referral Platform for PCPs, a Provider Portal for mental health clinicians, Digital Care Options via SilverCloud Health partnership (cCBT programs), and Whole Health by Quartet for Serious Mental Illness patients. The company serves health plans, health systems, and community mental health centers across 39 states, matching patients to in-network providers within 24 hours through its sophisticated analytics and care coordination capabilities.

Differentiator

Problem solved

Functional benefit

Products and services

• Quartet Health Platform An industry-leading value-based behavioral healthcare solution that identifies people in need of mental health care, connects them to high-quality in-network providers, tracks quality of care, and supports care journeys through technology and services. Delivered free to patients via enterprise partnerships with health plans, health systems, and community mental health centers.
• Provider Referral Platform A specialty referral platform for referring providers such as PCPs that enables mental health referrals, proactive patient screening, seamless practice integration with existing EHR systems, and progress tracking for referred patients.
• Care Navigator Services High-touch, white-glove care coordination support provided by Care Navigators who help patients navigate the mental health care system, from initial matching through appointment support and ongoing care journey coordination.
• Provider Portal A free online platform for mental health providers (therapists, psychiatrists) to receive referrals matched based on clinical specialty and insurance panel, track patient progress, communicate with referring providers, and access clinical assessments and resources.
• InnovaTel Telepsychiatry A clinically-led mental health as a service (BHaaS) platform providing virtual psychiatric care through a national network of qualified psychiatrists, psychiatric nurse practitioners, and licensed clinical social workers, with differentiated expertise in treating complex conditions and serious mental illness.
• Whole Health by Quartet A wraparound care program specifically designed for patients with Serious Mental Illness (SMI), offering comprehensive whole-person behavioral health care when, where, and how it is needed.
• Behavioral Health Care Clinic In-house Behavioral Health Care Clinic for patients with moderate to severe mental illness, expanding Quartet's direct care delivery capabilities beyond platform-based navigation.

Quantifiable outcome

• 75%+ of patients matched to mental health provider within 72 hours
• +5 more outcomes

Named customers12 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature5 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Blue Cross Blue Shield of MichigancoreStrategic or Co-development Partner · 24 May 2023Partnership to help connect Blue Cross and Blue Care Network members to tailored behavioral health care options through a new virtual navigation solution. Available at no additional cost to in-state, fully-insured commercial and Medicare Advantage members ages 18 or older starting July 1, 2023.
• InnovaTel TelepsychiatrycoreStrategic or Co-development Partner · 8 December 2021Acquisition of InnovaTel Telepsychiatry, a provider of virtual mental healthcare with differentiated expertise in treating complex conditions. InnovaTel brings 130 clinicians on staff and a model of working with community mental health centers to improve capacity to treat patients by 5x to 10x.
• Independence Health GroupcoreStrategic or Co-development Partner · 2 December 2021Strategic partnership to improve access to mental health care and integrate services across the U.S. The partnership includes funding for Quartet ($60M), platform development, and network expansion. Over 2,500 patients connected and more than 1,100 clinicians involved through the partnership.
• Iris (acquirer of InnovaTel)minorStrategic or Co-development Partner · 2 December 2021Iris acquired InnovaTel (Quartet's acquisition partner) as part of the same transaction period. Iris is described as a leading telepsychiatry company for health systems and community clinics.
• NeuroFlowcoreStrategic or Co-development PartnerAcquisition by NeuroFlow announced on website as 'Quartet Health Is Now a Part of NeuroFlow'. NeuroFlow is described as a core technology provider in behavioral health, expanding Quartet's customer base and AI-powered analytics and care coordination workflow solutions.
• Clover HealthminorStrategic or Co-development PartnerClover Health launched a new clinical program in partnership with Quartet Health to address serious mental illness for Medicare Advantage members.

Scale indicators13 records

Recent moves7 records

Expansion highlights7 records

Direct peers

• Lyra Health: Lyra is a leading mental health benefits platform that partners with employers and health plans to deliver therapy, coaching, and psychiatry. Like Quartet, it combines technology-enabled matching with a national provider network, and increasingly pursues value-based contracts with payers — making it the closest direct competitor in the payer-sponsored behavioral health space.
• Spring Health: Spring Health provides employer and health-plan sponsored mental health benefits through a precision-matched provider network and digital tools. Its value-based care model and direct contracts with major payers closely mirror Quartet's go-to-market motion.
• Modern Health: Modern Health is a global mental health platform serving employers and health plans with therapy, coaching, and self-guided programs via a tech-enabled provider network. It competes head-to-head with Quartet in payer and employer RFPs.
• Headspace Health: Formed by the merger of Headspace and Ginger, Headspace Health combines consumer mental wellness content with on-demand therapy and psychiatry, frequently bundled into payer and employer benefits. It is a direct competitor for payer contracts and member engagement.
• Talkspace: Talkspace is a public telehealth therapy and psychiatry provider that partners with health plans, employers, and providers. It overlaps with Quartet on payer-sponsored virtual behavioral health delivery and B2B2C distribution.
• Cerebral: Cerebral provides telehealth mental health care including therapy, medication management, and care coordination, with payer and employer contracts. It targets similar populations to Quartet, including patients on commercial and Medicaid plans.
• Two Chairs: Two Chairs operates a tech-enabled therapy matching and outcomes platform with in-person and virtual therapy. It partners with health plans and employers using a matching-based, measurement-based care model analogous to Quartet's SmartMatch.

Emerging players

• Alma: Alma is a mental health provider platform enabling independent therapists to accept insurance and run practices, with payer billing and referral infrastructure. It competes for the supply side of Quartet's network and offers a partial substitute for in-network behavioral health access.
• Meru Health: Meru Health provides digital therapeutic mental health programs with therapist-led care, often distributed through health plans and employers. It is a potential complementary or substitute offering within payer ecosystems where Quartet also competes.

Broad incumbents

• Optum Behavioral Health: Optum (UnitedHealth Group) is the largest behavioral health provider and care manager in the U.S., integrating insurance, EAP, and direct care delivery. As a broad incumbent owning both payer and provider assets, it is the most consequential scaled competitor to Quartet's payer-led navigation model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/quartethealth
• LinkedInlinkedin.com/company/9224794
• Instagraminstagram.com/quartethealth

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Subsidiaries1 record

Funding overview

Funding rounds7 records

Investors14 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Quartet Health