PillPack
PillPack is a full-service mail-order pharmacy that pre-sorts customer medications into date- and time-labeled dose packets and delivers them monthly. It serves polypharmacy patients (adults taking 5+ daily prescriptions) and operates as a subsidiary of Amazon under the 'PillPack by Amazon Pharmacy' brand.
- Company typePrivate
- Founded2013
- HeadquartersManchester, United States
- Headcount251–500
- GTM typeB2C
- OfferingServices
What PillPack does
PillPack is a full-service mail-order pharmacy founded in 2013 by TJ Parker and Elliot Cohen that pre-sorts a customer's medications into individual dose packets labeled by date and time and delivers them monthly, along with a dispenser and any non-packable items (inhalers, liquids, insulin). The service is powered by PharmacyOS, a proprietary in-house software platform that manages medication profiles, coordinates refills and renewals with prescribers, processes PBM and Medicare Part D claims, sends shipment notifications, and exposes a customer dashboard for billing and shipment control. PillPack is licensed in 49 US states (Hawaii excluded), holds URAC Mail Service Pharmacy and NABP Digital Pharmacy accreditations, and operates 14+ dispensing pharmacy sites plus a Taylorsville, UT call center.
PillPack has been an independently operated subsidiary of Amazon since the 2018 acquisition for approximately $1 billion, and was rebranded as 'PillPack by Amazon Pharmacy' to reflect integration with Amazon's broader Health Services ecosystem (Amazon Pharmacy, One Medical, Amazon Clinic). It sells exclusively direct-to-consumer with a free service model: customers pay only their standard 30-day insurance copays or out-of-pocket costs, with no subscription, setup, or shipping fees, and HSA/FSA cards and manufacturer copay coupons are accepted (except for government program enrollees). The company is in-network with all major pharmacy benefit managers — CVS Caremark, Express Scripts, Optum Rx, Prime Therapeutics, Humana Pharmacy Solutions, Cigna, Aetna, MedImpact, EnvisionRx, and CastiaRX — which is the prerequisite for serving the target customer of polypharmacy patients (adults taking 5+ daily prescriptions, an addressable population of approximately 30 million US adults).
The customer base is entirely individual consumers, acquired through pillpack.com, the PillPack iOS app, a 24/7 phone line (855-745-5725), prescriber referrals, and Amazon ecosystem cross-promotion. The company reports a Net Promoter Score of 80 versus an industry average of 26, and segments customers into polypharmacy patients, caregivers managing medications for others, and chronic disease patients. Reported leadership includes CEO and co-founder TJ Parker, Chief Product Officer and co-founder Elliot Cohen, Chief Business Officer Geoff Swindle, CMO Colin Raney, and VP of Operations Strategy Gavin Cotter.
PillPack firmographics
Firmographics- Name
- PillPack
- Legal name
- PillPack LLC
- Website
- https://pillpack.com
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- PillPack is a full-service mail-order pharmacy that pre-sorts customer medications into date- and time-labeled dose packets and delivers them monthly. It serves polypharmacy patients (adults taking 5+ daily prescriptions) and operates as a subsidiary of Amazon under the 'PillPack by Amazon Pharmacy' brand.
- Ownership category
- akta.pro rank
PillPack industry classification
Industry- Product category
- Mail-Order Pharmacy
- NAICS
- Pharmacies and Drug Retailers (456110), Pharmacies and Drug Retailers (45611)
- SIC
- Retail-Drug Stores And Proprietary Stores (5912)
- akta.pro primary industry
- Mail-Order & Home Delivery Pharmacies (HLAFALAD)
- akta.pro secondary industries
- Medication Setup & Organization (Pill Boxes/Dispill/Packaging) (HSABALAB), Medication Adherence, Packaging & Fulfillment Services (Blister/Unit-Dose) (HLAFALAJ), Pharmacy Information Systems (PIS) & Dispensing Workflow (HLACAKAC)
Keywords
Where PillPack is headquartered
LocationHeadquarters
- HQ city
- Manchester
- HQ country
- United States
- HQ region
- North America
Offices15 records
Markets served
PillPack business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Insurance Copay Processing: PillPack processes insurance claims and collects customer copays as the primary revenue stream. Customers are responsible for copays set by their insurance company. The service and shipping are free to customers. PillPack is in-network with all major pharmacy benefit managers.
- Over-the-Counter Products: Revenue generated from vitamins and non-prescription medications that customers add to their service, sold at out-of-pocket cost.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Standard pharmacy service - free service with copay-based pricing |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
PillPack product offering
Product offeringCore offering
PillPack is a full-service mail-order pharmacy that pre-sorts customer medications into personalized rolls labeled by date and time of day, then delivers them monthly along with a dispenser and any non-packable items such as liquids or inhalers. The service coordinates automatic refills directly with prescribers and processes insurance claims in-network with all major PBMs and Medicare Part D plans. Service and shipping are free; customers pay only their standard 30-day copays or out-of-pocket costs.
Product overview
PillPack is a full-service mail-order pharmacy designed for people managing multiple medications. The core offering is PillPack, which pre-sorts all prescriptions into date- and time-labeled packets delivered monthly, along with a dispenser and any non-packable items like inhalers. The service is powered by PharmacyOS, a proprietary software platform that handles medication management, refill coordination, and real-time notifications. PillPack operates as part of Amazon's healthcare ecosystem (under the Amazon Health Services Affiliated Covered Entity) and also offers a companion iPhone app for account management. The company holds both URAC Mail Service Pharmacy accreditation and NABP Digital Pharmacy accreditation, and is in-network with all major PBMs including CVS Caremark, Express Scripts, and Optum Rx.
Differentiator
Problem solved
Functional benefit
Brands
- PharmacyOS: In-house software platform that manages customer medications, coordinates refills and renewals, and enables real-time notifications and online dashboard for shipment control.
Products and services
- PillPack mail-order pharmacy service A full-service mail-order pharmacy that pre-sorts customer prescriptions into personalized date- and time-labeled packets, delivers them monthly along with a complimentary dispenser and any non-packable items such as liquids or inhalers, and coordinates automatic refills with prescribers and insurance. Service and shipping are free; customers pay only their standard 30-day copays or out-of-pocket costs.
- PharmacyOS platform Proprietary in-house software platform that manages customer medication profiles, coordinates refills and renewals, provides on-time shipments, and exposes an online dashboard for shipments, refills, and copays. Powers PillPack's operations and customer experience.
- PillPack mobile app Mobile application for iOS (and an Android counterpart) that lets PillPack customers track shipments, view billing statements, manage refills, and chat with pharmacists from their phone.
Quantifiable outcome
- Net Promoter Score of 80, compared to industry average of 26
- +1 more outcomes
Companies that use PillPack
Customer profileNamed customers1 record
Segments3 records
Ideal customer profiles1 record
PillPack technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
PillPack partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- AmazonflagshipAmazon acquired PillPack in 2018 for approximately $1 billion. PillPack operates as an independently operated subsidiary of Amazon, now branded as 'PillPack by Amazon Pharmacy.' The acquisition enabled Amazon's entry into the pharmacy market and provided PillPack access to Amazon's logistics infrastructure and customer base.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
PillPack competitors and assessment
Company assessmentDirect peers
- Amazon Pharmacy: Amazon's flagship consumer pharmacy offering operated by the same PillPack team; competes for the same mail-order customers with broader delivery options, including same-day. Directly comparable on products, customer base, and operations.
- CVS Caremark Mail Service Pharmacy: Mail-order pharmacy arm of CVS Health and one of the largest U.S. PBM-owned home delivery operations; competes directly with PillPack for polypharmacy patients via 90-day refill and adherence packaging.
- Humana Pharmacy Solutions: Humana's mail-order and home delivery pharmacy serving Medicare Advantage and Part D members — the same customer overlap PillPack pursues, making it a directly comparable specialty/mail-order peer.
- OptumRx Mail Order: UnitedHealth Group/Optum's PBM-owned mail-order pharmacy; competes directly for in-network PillPack-style automatic refill delivery across employer-sponsored and Medicare plans.
- Express Scripts Pharmacy (Evernorth): The largest stand-alone mail-order pharmacy network in the U.S., serving tens of millions of members; direct head-to-head competitor for PillPack's automatic-refill, multi-prescription delivery proposition.
- Walgreens Mail Order (AllianceRx Walgreens): Walgreens' specialty and mail-order pharmacy business offering home delivery of maintenance medications; competes for PillPack's polypharmacy customers via 90-day supplies and adherence programs.
- Walmart Mail Order Pharmacy: Walmart's home delivery mail-order pharmacy offering 90-day refills at low prices, increasingly competing with PillPack on convenience and cost for maintenance medications in mass-market consumer segments.
Others
- One Medical: Amazon-owned primary care provider operating in the same Amazon Health Services covered entity as PillPack; not a direct pharmacy competitor but a strategically important sister brand for provider-driven prescription flow into PillPack.
Emerging players
- Alto Pharmacy: Tech-enabled mail-order and same-day delivery pharmacy with adherence packaging and dedicated patient care teams; a meaningful emerging direct competitor in the same digitally-native adherence space as PillPack.
- Capsule Pharmacy: Digital-first, same-day local delivery pharmacy focusing on consumer experience; overlaps with PillPack's tech-enabled, service-led value proposition but concentrated in major U.S. metros rather than nationwide mail-order.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
PillPack social profiles
Digital presencePillPack compliance and trust
Trust signalCompliance3 records
PillPack financial estimates
Financial estimateRevenue estimate
Valuation estimate
PillPack leadership team
Management profileNumber of profiles
Profiles5 records
PillPack funding detail
Funding detailFunding overview
Funding rounds7 records
Investors24 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
PillPack M&A and investment
M&A and investmentM&A
Investments2 records
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about PillPack
What does PillPack do?
PillPack is a full-service mail-order pharmacy that pre-sorts customer medications into personalized rolls labeled by date and time of day, then delivers them monthly along with a dispenser and any non-packable items such as liquids or inhalers. The service coordinates automatic refills directly with prescribers and processes insurance claims in-network with all major PBMs and Medicare Part D plans. Service and shipping are free; customers pay only their standard 30-day copays or out-of-pocket costs.
Is PillPack a public or private company?
PillPack is a private company. It is classified as corporate owned and is currently operating.
When was PillPack founded?
PillPack was founded in 2013. It employs 251 to 500 people.
Where is PillPack based?
PillPack is headquartered in Manchester, United States, in the North America region.
How does PillPack make money?
Two revenue lines are on record. Insurance Copay Processing is the primary driver. The others are over-the-Counter Products.
Who are PillPack's main competitors?
Direct peers on record are Amazon Pharmacy, CVS Caremark Mail Service Pharmacy, Humana Pharmacy Solutions, OptumRx Mail Order, Express Scripts Pharmacy (Evernorth), Walgreens Mail Order (AllianceRx Walgreens) and Walmart Mail Order Pharmacy. One Medical is listed as an others. Emerging players are Alto Pharmacy and Capsule Pharmacy.
Does PillPack have an API?
No public API is recorded for PillPack.
What industry is PillPack in?
PillPack's product category is Mail-Order Pharmacy. Its primary akta.pro industry code is HLAFALAD, Mail-Order & Home Delivery Pharmacies, with a secondary code of HSABALAB, Medication Setup & Organization (Pill Boxes/Dispill/Packaging). Its NAICS code is 456110 and its SIC code is 5912.