Crouse Health

What Crouse Health does

Crouse Health is a not-for-profit community hospital system headquartered in Syracuse, New York, founded in 1887. It operates a 506-bed acute-care hospital, the Walter R. G. Baker Regional Neonatal Intensive Care Unit (designated by the New York State Department of Health as the Regional Perinatal Center for Central New York), and the Kienzle Family Maternity Center, serving a 16-county region in Central and Northern New York with 23,000+ inpatient admissions, 56,000 emergency visits, and 600,000+ outpatient encounters annually. The clinical portfolio spans approximately 20 service lines including cardiology, oncology, neuroscience, robotic surgery (da Vinci, SP da Vinci, Mako, and Ion platforms), breast health, bariatric surgery, addiction treatment, and integrative medicine, supported by more than 800 physicians and 3,500 employees plus the in-house Pomeroy College of Nursing and the affiliated Crouse Medical Practice network.

Crouse generates revenue through fee-for-service patient care billed primarily to commercial insurers, Medicare, and Medicaid, supplemented by philanthropy via the Crouse Health Foundation. The organization distributes services through its main hospital campus, Crouse Medical Practice locations across the Syracuse metro, multiple imaging and testing sites, and clinical affiliation agreements with Northwell Health and three Northern New York hospitals (Community Memorial, Claxton Hepburn, and Carthage Area). Technology infrastructure centers on the migration to Epic for electronic health records, HeartFlow Analysis for non-invasive cardiac diagnostics, and advanced imaging, with patient-facing portals MyChart and E-Connect.

Operationally, Crouse is currently reshaping its portfolio, highlighted by the March 2026 sale of Laboratory Alliance of Central New York pathology assets to Labcorp, while expanding clinical affiliations and continuing investment in robotic surgery and Epic deployment. Governance rests with a 17-member local Board of Directors chaired since January 2025 by Tim Kennedy, with Seth Kronenberg, MD serving as CEO and Chief Medical Officer.

Name

Crouse Health

Legal name

Crouse Health

Website

https://crouse.org

Company type

Private

Founded year

1887

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Crouse Health is a not-for-profit, 506-bed community hospital system in Syracuse, NY, founded in 1887, serving a 16-county Central and Northern New York region with comprehensive acute-care, maternity, NICU, cardiac, stroke, and robotic surgery services.

Ownership category

akta.pro rank

Product category

Acute Care Hospital Services

NAICS

Nursing and Residential Care Facilities (623)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062)

akta.pro primary industry

Patient Community, Peer Support & Social Engagement (HLACAEAK)

akta.pro secondary industries

Hospice & Palliative Respite Care (HSABAGAG), Patient Relationship Management (PRM) & CRM for Provider Growth (Marketing/Outreach) (HLACAEAO)

Keywords

• Acute care hospital
• Emergency medical services
• Robotic surgery
• Maternity care
• Cardiac care

Headquarters

HQ city

Syracuse

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Patient Care Services: As a not-for-profit healthcare organization, Crouse Health generates revenue primarily through patient care services including hospital stays, emergency services, outpatient procedures, surgical services, and diagnostic testing. Revenue is derived from insurance reimbursements, Medicare/Medicaid, and patient payments.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Crouse Health is a not-for-profit community hospital system providing acute-care inpatient services, 24/7 emergency care, robotic and general surgery, maternity and neonatal intensive care (including a Level IV Regional NICU), cardiac and stroke care, cancer treatment, imaging, and a multi-specialty physician practice (Crouse Medical Practice) to residents of Central and Northern New York. It also operates the Pomeroy College of Nursing for workforce development and is migrating to the Epic electronic health record platform.

Product overview

Crouse Health is a not-for-profit healthcare system serving Central New York since 1887, operating as a single unified hospital system with multiple service lines rather than a platform-based product architecture. The organization provides acute-care hospital services through its main facility (licensed for 506 acute-care adult beds and 57 bassinets), supplemented by the Crouse Medical Practice (multi-specialty physician group), the Pomeroy College of Nursing (educational institution), and various outpatient and support services. The hospital's clinical portfolio spans approximately 20 distinct service lines including emergency medicine, maternity (Kienzle Family Maternity Center), neonatal intensive care (Baker Regional NICU), cardiac care, cancer treatment, robotic surgery, neuroscience, addiction treatment, and rehabilitation services. The organization is transitioning its electronic health record to Epic and operates patient portals including MyChart and E-Connect.

Differentiator

Problem solved

Functional benefit

Brands

• Baker Regional NICU: Walter R. G. Baker Neonatal Intensive Care Unit serving as the Regional Perinatal Center for Central New York
• Crouse Medical Practice
• Pomeroy College of Nursing
• Crouse Health Foundation

Products and services

• Addiction Treatment Services Comprehensive substance use disorder treatment programs serving patients in Central New York, including services for special populations, fetal alcohol spectrum disorders, and family services.
• Baker Regional NICU (Walter R. G. Baker Neonatal Intensive Care Unit)
• Breast Health Center
• Cancer Care
• Cardiology / Cardiac Care
• Crouse Medical Practice
• Emergency Services (Pomeroy Emergency Services Department)
• Imaging Services
• Integrative Medicine
• Kienzle Family Maternity Center
• Neuroscience Institute
• Pomeroy College of Nursing at Crouse Hospital
• Robotic Surgery Program
• Weight Loss Surgery / Bariatric Surgery
• Women's Services
• Physical Rehabilitation
• Urology
• Surgical Services
• Palliative Medicine
• Crouse Testing Center
• Orthopedic Care

Quantifiable outcome

• Over 15,000 robotic surgery procedures performed since 2008
• +2 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Ten partnerships are on record, tiered major, core and minor.

• LabcorpmajorStrategic or Co-development Partner · 23 March 2026Labcorp completed acquisition of assets from Crouse Health's Laboratory Alliance of Central New York pathology reference lab and agreed to manage daily operations at the healthcare provider's inpatient lab. This partnership expands Labcorp's diagnostic testing footprint in central New York.
• Northwell HealthmajorStrategic or Co-development PartnerCrouse Health and Northwell Health announced a clinical affiliation agreement for collaboration on healthcare services and clinical programs.
• Community Memorial HospitalcoreStrategic or Co-development PartnerThree Northern New York hospitals (Community Memorial Hospital, Claxton Hepburn Medical Center, and Carthage Area Hospital) entered into clinical affiliation agreements with Crouse Health to enhance clinical collaboration in Northern New York.
• Claxton Hepburn Medical CentercoreStrategic or Co-development PartnerClinical affiliation agreement with Crouse Health as part of North Country Hospitals collaboration.
• Carthage Area HospitalcoreStrategic or Co-development PartnerClinical affiliation agreement with Crouse Health as part of North Country Hospitals collaboration.
• Le Moyne CollegeminorStrategic or Co-development PartnerLe Moyne College and Pomeroy College of Nursing at Crouse Hospital announced a 'Degree in Three' program in nursing, allowing students to complete their nursing degree in three years.
• Massachusetts College of Pharmacy and Health SciencesminorStrategic or Co-development PartnerCrouse Health partnered with MCPHS to offer an advanced certificate in Nuclear Medicine Technology at Crouse facilities.
• Syracuse University AthleticsminorGTM or Marketing PartnerCrouse Health is the official hospital of Syracuse Athletics, with the partnership including visibility at athletic events and collaboration on health initiatives.
• Crouse Medical PracticecoreStrategic or Co-development PartnerCrouse Medical Practice is the affiliated physician practice network of Crouse Health, with multiple locations including primary care and specialty practices throughout Central New York.
• Syracuse UniversityminorStrategic or Co-development PartnerSyracuse University Athletics partnership and collaboration on workforce development programs.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Regional players

• Guthrie Health: Guthrie Health is an integrated multi-hospital system serving the Northern Tier of Pennsylvania and the adjacent Southern Tier of New York. Comparable to Crouse as a community-based regional system with similar bed scale, tertiary referral role, and a service area that borders Crouse's southern catchment.
• Samaritan Medical Center: Samaritan Medical Center is a Watertown-based community hospital serving Jefferson County and the broader North Country. Comparable to Crouse as a regional acute care hospital serving populations that overlap with Crouse's Northern New York service area and NICU referral region.
• Cayuga Medical Center: Cayuga Medical Center is an Ithaca-based community hospital serving the Finger Lakes region, with similar acute-care service lines, obstetrics, and surgical programs. Comparable to Crouse as a mid-size community hospital competing for patient referrals in contiguous upstate New York counties.
• Rochester Regional Health: Rochester Regional Health operates multiple community hospitals and a regional acute care network in western/upstate New York. Comparable to Crouse as a multi-hospital community system with comparable bed scale, employed physician groups, and a geographic-adjacent referral basin to Crouse's southern service area.
• Arnot Health: Arnot Health operates community hospitals and outpatient services in the Elmira/Corning region of New York's Southern Tier. Comparable to Crouse as a regional community hospital system of similar scale and service mix, situated along the southern edge of Crouse's broader catchment.
• St. Lawrence Health: St. Lawrence Health is a Potsdam-based community hospital system serving St. Lawrence County in Northern New York, adjacent to Crouse's NICU and clinical affiliation footprint. Comparable as a small regional community hospital partner in Crouse's North Country clinical affiliation network.

Direct peers

• St. Joseph's Health: St. Joseph's Health is another Syracuse-based acute care system competing directly with Crouse for inpatient volume, cardiac, and maternity services in the same metropolitan catchment. Operates a similar community-hospital scale and service-line breadth within a few miles of Crouse's main campus.
• Upstate University Hospital: Upstate University Hospital in Syracuse is Crouse's closest direct competitor, providing the region's academic tertiary care, Level I trauma, and similar breadth of acute care service lines to the same Central NY population. Both systems compete head-to-head for inpatients, ER visits, and specialty referrals.

Broad incumbents

• Northwell Health: Northwell Health, Crouse's named clinical affiliation partner, is New York's largest health system and a broad incumbent operating dozens of hospitals across the state. Comparable in offering comprehensive acute and specialty care but at system scale far above Crouse, making Northwell both a strategic ally and a competitive force in upstate expansion.
• Strong Memorial Hospital / UR Medicine: Strong Memorial, the academic hub of UR Medicine in Rochester, is a regional tertiary and quaternary referral center serving western/upstate New York. Comparable as an academic-affiliated acute hospital with a NICU and broad specialty footprint that draws referrals overlapping with Crouse's 16-county catchment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/crousehealth
• Facebookfacebook.com/CrouseHealth
• LinkedInlinkedin.com/company/crouse-hospital
• Instagraminstagram.com/crousehealth
• Xx.com/crousehealth

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds3 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Crouse Health