Crouse Health
Crouse Health is a not-for-profit, 506-bed community hospital system in Syracuse, NY, founded in 1887, serving a 16-county Central and Northern New York region with comprehensive acute-care, maternity, NICU, cardiac, stroke, and robotic surgery services.
- Company typePrivate
- Founded1887
- HeadquartersSyracuse, United States
- Headcount1,001–5,000
- GTM typeB2C
- OfferingServices
What Crouse Health does
Crouse Health is a not-for-profit community hospital system headquartered in Syracuse, New York, founded in 1887. It operates a 506-bed acute-care hospital, the Walter R. G. Baker Regional Neonatal Intensive Care Unit (designated by the New York State Department of Health as the Regional Perinatal Center for Central New York), and the Kienzle Family Maternity Center, serving a 16-county region in Central and Northern New York with 23,000+ inpatient admissions, 56,000 emergency visits, and 600,000+ outpatient encounters annually. The clinical portfolio spans approximately 20 service lines including cardiology, oncology, neuroscience, robotic surgery (da Vinci, SP da Vinci, Mako, and Ion platforms), breast health, bariatric surgery, addiction treatment, and integrative medicine, supported by more than 800 physicians and 3,500 employees plus the in-house Pomeroy College of Nursing and the affiliated Crouse Medical Practice network.
Crouse generates revenue through fee-for-service patient care billed primarily to commercial insurers, Medicare, and Medicaid, supplemented by philanthropy via the Crouse Health Foundation. The organization distributes services through its main hospital campus, Crouse Medical Practice locations across the Syracuse metro, multiple imaging and testing sites, and clinical affiliation agreements with Northwell Health and three Northern New York hospitals (Community Memorial, Claxton Hepburn, and Carthage Area). Technology infrastructure centers on the migration to Epic for electronic health records, HeartFlow Analysis for non-invasive cardiac diagnostics, and advanced imaging, with patient-facing portals MyChart and E-Connect.
Operationally, Crouse is currently reshaping its portfolio, highlighted by the March 2026 sale of Laboratory Alliance of Central New York pathology assets to Labcorp, while expanding clinical affiliations and continuing investment in robotic surgery and Epic deployment. Governance rests with a 17-member local Board of Directors chaired since January 2025 by Tim Kennedy, with Seth Kronenberg, MD serving as CEO and Chief Medical Officer.
Crouse Health firmographics
Firmographics- Name
- Crouse Health
- Legal name
- Crouse Health
- Website
- https://crouse.org
- Company type
- Private
- Founded year
- 1887
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Crouse Health is a not-for-profit, 506-bed community hospital system in Syracuse, NY, founded in 1887, serving a 16-county Central and Northern New York region with comprehensive acute-care, maternity, NICU, cardiac, stroke, and robotic surgery services.
- Ownership category
- akta.pro rank
Crouse Health industry classification
Industry- Product category
- Acute Care Hospital Services
- NAICS
- Nursing and Residential Care Facilities (623)
- SIC
- Services-General Medical & Surgical Hospitals, Nec (8062)
- akta.pro primary industry
- Patient Community, Peer Support & Social Engagement (HLACAEAK)
- akta.pro secondary industries
- Hospice & Palliative Respite Care (HSABAGAG), Patient Relationship Management (PRM) & CRM for Provider Growth (Marketing/Outreach) (HLACAEAO)
Keywords
Where Crouse Health is headquartered
LocationHeadquarters
- HQ city
- Syracuse
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Crouse Health business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Patient Care Services: As a not-for-profit healthcare organization, Crouse Health generates revenue primarily through patient care services including hospital stays, emergency services, outpatient procedures, surgical services, and diagnostic testing. Revenue is derived from insurance reimbursements, Medicare/Medicaid, and patient payments.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Healthcare services provided on a fee-for-service basis with insurance reimbursement |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels6 records
Crouse Health product offering
Product offeringCore offering
Crouse Health is a not-for-profit community hospital system providing acute-care inpatient services, 24/7 emergency care, robotic and general surgery, maternity and neonatal intensive care (including a Level IV Regional NICU), cardiac and stroke care, cancer treatment, imaging, and a multi-specialty physician practice (Crouse Medical Practice) to residents of Central and Northern New York. It also operates the Pomeroy College of Nursing for workforce development and is migrating to the Epic electronic health record platform.
Product overview
Crouse Health is a not-for-profit healthcare system serving Central New York since 1887, operating as a single unified hospital system with multiple service lines rather than a platform-based product architecture. The organization provides acute-care hospital services through its main facility (licensed for 506 acute-care adult beds and 57 bassinets), supplemented by the Crouse Medical Practice (multi-specialty physician group), the Pomeroy College of Nursing (educational institution), and various outpatient and support services. The hospital's clinical portfolio spans approximately 20 distinct service lines including emergency medicine, maternity (Kienzle Family Maternity Center), neonatal intensive care (Baker Regional NICU), cardiac care, cancer treatment, robotic surgery, neuroscience, addiction treatment, and rehabilitation services. The organization is transitioning its electronic health record to Epic and operates patient portals including MyChart and E-Connect.
Differentiator
Problem solved
Functional benefit
Brands
- Baker Regional NICU: Walter R. G. Baker Neonatal Intensive Care Unit serving as the Regional Perinatal Center for Central New York
- Crouse Medical Practice
- Pomeroy College of Nursing
- Crouse Health Foundation
Products and services
- Addiction Treatment Services Comprehensive substance use disorder treatment programs serving patients in Central New York, including services for special populations, fetal alcohol spectrum disorders, and family services.
- Baker Regional NICU (Walter R. G. Baker Neonatal Intensive Care Unit)
- Breast Health Center
- Cancer Care
- Cardiology / Cardiac Care
- Crouse Medical Practice
- Emergency Services (Pomeroy Emergency Services Department)
- Imaging Services
- Integrative Medicine
- Kienzle Family Maternity Center
- Neuroscience Institute
- Pomeroy College of Nursing at Crouse Hospital
- Robotic Surgery Program
- Weight Loss Surgery / Bariatric Surgery
- Women's Services
- Physical Rehabilitation
- Urology
- Surgical Services
- Palliative Medicine
- Crouse Testing Center
- Orthopedic Care
Quantifiable outcome
- Over 15,000 robotic surgery procedures performed since 2008
- +2 more outcomes
Companies that use Crouse Health
Customer profileNamed customers1 record
Segments3 records
Ideal customer profiles3 records
Crouse Health technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Crouse Health partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered major, core and minor.
- LabcorpmajorLabcorp completed acquisition of assets from Crouse Health's Laboratory Alliance of Central New York pathology reference lab and agreed to manage daily operations at the healthcare provider's inpatient lab. This partnership expands Labcorp's diagnostic testing footprint in central New York.
- Northwell HealthmajorCrouse Health and Northwell Health announced a clinical affiliation agreement for collaboration on healthcare services and clinical programs.
- Community Memorial HospitalcoreThree Northern New York hospitals (Community Memorial Hospital, Claxton Hepburn Medical Center, and Carthage Area Hospital) entered into clinical affiliation agreements with Crouse Health to enhance clinical collaboration in Northern New York.
- Claxton Hepburn Medical CentercoreClinical affiliation agreement with Crouse Health as part of North Country Hospitals collaboration.
- Carthage Area HospitalcoreClinical affiliation agreement with Crouse Health as part of North Country Hospitals collaboration.
- Le Moyne CollegeminorLe Moyne College and Pomeroy College of Nursing at Crouse Hospital announced a 'Degree in Three' program in nursing, allowing students to complete their nursing degree in three years.
- Massachusetts College of Pharmacy and Health SciencesminorCrouse Health partnered with MCPHS to offer an advanced certificate in Nuclear Medicine Technology at Crouse facilities.
- Syracuse University AthleticsminorCrouse Health is the official hospital of Syracuse Athletics, with the partnership including visibility at athletic events and collaboration on health initiatives.
- Crouse Medical PracticecoreCrouse Medical Practice is the affiliated physician practice network of Crouse Health, with multiple locations including primary care and specialty practices throughout Central New York.
- Syracuse UniversityminorSyracuse University Athletics partnership and collaboration on workforce development programs.
Scale indicators9 records
Recent moves6 records
Expansion highlights5 records
Crouse Health competitors and assessment
Company assessmentRegional players
- Guthrie Health: Guthrie Health is an integrated multi-hospital system serving the Northern Tier of Pennsylvania and the adjacent Southern Tier of New York. Comparable to Crouse as a community-based regional system with similar bed scale, tertiary referral role, and a service area that borders Crouse's southern catchment.
- Samaritan Medical Center: Samaritan Medical Center is a Watertown-based community hospital serving Jefferson County and the broader North Country. Comparable to Crouse as a regional acute care hospital serving populations that overlap with Crouse's Northern New York service area and NICU referral region.
- Cayuga Medical Center: Cayuga Medical Center is an Ithaca-based community hospital serving the Finger Lakes region, with similar acute-care service lines, obstetrics, and surgical programs. Comparable to Crouse as a mid-size community hospital competing for patient referrals in contiguous upstate New York counties.
- Rochester Regional Health: Rochester Regional Health operates multiple community hospitals and a regional acute care network in western/upstate New York. Comparable to Crouse as a multi-hospital community system with comparable bed scale, employed physician groups, and a geographic-adjacent referral basin to Crouse's southern service area.
- Arnot Health: Arnot Health operates community hospitals and outpatient services in the Elmira/Corning region of New York's Southern Tier. Comparable to Crouse as a regional community hospital system of similar scale and service mix, situated along the southern edge of Crouse's broader catchment.
- St. Lawrence Health: St. Lawrence Health is a Potsdam-based community hospital system serving St. Lawrence County in Northern New York, adjacent to Crouse's NICU and clinical affiliation footprint. Comparable as a small regional community hospital partner in Crouse's North Country clinical affiliation network.
Direct peers
- St. Joseph's Health: St. Joseph's Health is another Syracuse-based acute care system competing directly with Crouse for inpatient volume, cardiac, and maternity services in the same metropolitan catchment. Operates a similar community-hospital scale and service-line breadth within a few miles of Crouse's main campus.
- Upstate University Hospital: Upstate University Hospital in Syracuse is Crouse's closest direct competitor, providing the region's academic tertiary care, Level I trauma, and similar breadth of acute care service lines to the same Central NY population. Both systems compete head-to-head for inpatients, ER visits, and specialty referrals.
Broad incumbents
- Northwell Health: Northwell Health, Crouse's named clinical affiliation partner, is New York's largest health system and a broad incumbent operating dozens of hospitals across the state. Comparable in offering comprehensive acute and specialty care but at system scale far above Crouse, making Northwell both a strategic ally and a competitive force in upstate expansion.
- Strong Memorial Hospital / UR Medicine: Strong Memorial, the academic hub of UR Medicine in Rochester, is a regional tertiary and quaternary referral center serving western/upstate New York. Comparable as an academic-affiliated acute hospital with a NICU and broad specialty footprint that draws referrals overlapping with Crouse's 16-county catchment.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Crouse Health social profiles
Digital presenceCrouse Health financial estimates
Financial estimateRevenue estimate
Valuation estimate
Crouse Health leadership team
Management profileNumber of profiles
Profiles2 records
Crouse Health funding detail
Funding detailFunding overview
Funding rounds3 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Crouse Health M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Crouse Health
What does Crouse Health do?
Crouse Health is a not-for-profit community hospital system providing acute-care inpatient services, 24/7 emergency care, robotic and general surgery, maternity and neonatal intensive care (including a Level IV Regional NICU), cardiac and stroke care, cancer treatment, imaging, and a multi-specialty physician practice (Crouse Medical Practice) to residents of Central and Northern New York. It also operates the Pomeroy College of Nursing for workforce development and is migrating to the Epic electronic health record platform.
Is Crouse Health a public or private company?
Crouse Health is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Crouse Health founded?
Crouse Health was founded in 1887. It employs 1,001 to 5,000 people.
Where is Crouse Health based?
Crouse Health is headquartered in Syracuse, United States, in the North America region.
How does Crouse Health make money?
One revenue line is on record: patient Care Services.
Who are Crouse Health's main competitors?
Regional players on record are Guthrie Health, Samaritan Medical Center, Cayuga Medical Center, Rochester Regional Health, Arnot Health and St. Lawrence Health. Direct peers are St. Joseph's Health and Upstate University Hospital. Broad incumbents are Northwell Health and Strong Memorial Hospital / UR Medicine.
Does Crouse Health have an API?
No public API is recorded for Crouse Health.
What industry is Crouse Health in?
Crouse Health's product category is Acute Care Hospital Services. Its primary akta.pro industry code is HLACAEAK, Patient Community, Peer Support & Social Engagement, with a secondary code of HSABAGAG, Hospice & Palliative Respite Care. Its NAICS code is 623 and its SIC code is 8062.