TokTokDoc

Name

TokTokDoc

Legal name

NEMO HEALTH S.A.S.

Website

https://toktokdoc.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

Telemedicine Software

NAICS

Offices of Physicians (62111), Offices of Physicians (6211), Home Health Care Services (62161)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Virtual Care Team Collaboration & Provider-to-Provider Teleconsult Platforms (eConsults) (HLALABAI)

Keywords

• Telemedicine software
• Teleconsultation platform
• Medico-social services
• Remote patient monitoring
• Healthcare SaaS

Headquarters

HQ city

Strasbourg

HQ country

France

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Telemedicine Platform Subscription / Service Fee: TokTokDoc provides a telemedicine platform and connects establishments with physicians; the company charges establishments (EHPADs, FAM/MAS, PSAD, etc.) for access to its software, coordination services, and the Permanence en Médecine Générale. Medical acts themselves are billed by the physicians and may be covered by Assurance Maladie or paid by the establishment for global-tariff structures (ESMS en tarification globale). The company states it is not a medical or emergency service itself — acts of telemedicine are paid to the healthcare professionals.
2. Medical Act Billing Support Services: TokTokDoc's software generates automated billing documents with correct Assurance Maladie codifications (TCG for GP teleconsultations, TCS for specialist teleconsultations, TE2 for tele-expertise), streamlining the revenue cycle for physicians using the platform. Revenue is derived from the service facilitation rather than direct act billing.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

TokTokDoc provides a proprietary telemedicine software platform that enables assisted teleconsultations and tele-expertises between patients in French medico-social establishments (EHPADs, FAM/MAS facilities, PSAD home-care providers) and remote generalist and specialist physicians. The platform combines synchronous video consultations with on-site paramedical support, electronic prescriptions with digital signature, automated billing with French health insurance codification, and a Synapse Medicine-powered prescription safety module. The company also operates the Policlinique mobile (shared mobile-nurse telemedicine service), the École de Télémédecine training program, and the Permanence en Médecine Générale (PMG) referring-physician service for establishments lacking a treating doctor.

Product overview

TokTokDoc (operated by NEMO HEALTH S.A.S.) is a telemedicine platform provider offering an integrated suite of solutions for the medico-social sector. Its core product is the TokTokDoc telemedicine software, which enables assisted teleconsultations and teleexpertises in Ehpad, FAM, MAS, and PSAD facilities. This platform is complemented by several sub-brands and modules: the Policlinique Mobile (a shared mobile nurse service across Ehpad facilities in the Grand Est region), the École de Télémédecine (training programs for establishments), the Permanence en Médecine Générale (scheduled GP access), a billing automation module, a Synapse Medicine-powered prescription assistance module, and an impact simulator tool. The company operates exclusively in France, covering 12 regions, and connects patients to generalist and specialist physicians across cardiology, dermatology, ENT, psychiatry, geriatrics, neurology, and more.

Differentiator

Problem solved

Functional benefit

Brands

• Policlinique mobile: Mobile polyclinic service providing specialized telemedicine access to Ehpad facilities in the Grand Est region through shared expert mobile nurses.
• École de télémédecine

Products and services

• Logiciel de télémédecine TokTokDoc (TokTokDoc Telemedicine Software) A telemedicine software platform enabling assisted teleconsultations and tele-expertises between patients in medico-social establishments (EHPAD, FAM, MAS, PSAD) and remote generalist or specialist physicians. Includes scheduling, video consultations, medical documentation, electronic prescription with digital signature, automated billing, and insurance rights verification via ADRi.
• Policlinique Mobile TokTokDoc A mobile polyclinic service operating as an innovative territorial health experiment where shared mobile telemedicine nurses (IDE) provide on-site assisted consultations across multiple EHPADs in the Grand Est region, connecting them with remote specialists.
• École de Télémédecine (Telemedicine School) Training programs for healthcare professionals and establishments on telemedicine practices and use of the TokTokDoc software platform, creating a qualified pipeline of telemedicine practitioners.
• Permanence en Médecine Générale (PMG) A service providing scheduled access to general medicine consultation slots for establishments, enabling continuous medical follow-up for residents without a treating physician through a dedicated referring physician. Supports prescription renewals, lab test prescriptions, and medical aid prescriptions.
• Module de facturation (Billing Module) Automated billing module within the TokTokDoc software that pre-fills physician exercise details, patient and establishment billing information, supports third-party payment (tiers payant), performs automatic insurance eligibility checks via the ADRi teleservice, and generates properly coded medical documents ready for reimbursement under French health insurance (Assurance Maladie).
• Module d'aide à la prescription Synapse Medicine (Synapse Medicine Prescription Assistance Module) A prescription assistance module integrated into the TokTokDoc platform via Synapse Medicine's Medication Intelligence API. Provides auto-completion for drug searches, real-time prescribing suggestions, and safety checks for maximum dosage, drug interactions, adverse effects, and contraindications.

Quantifiable outcome

• 4x more specialty consultations per resident in partner EHPADs vs. before deployment
• +6 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature6 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Synapse MedicinecoreTechnology or Integration · 20 October 2021TokTokDoc integrated Synapse Medicine's Medication Intelligence API into its telemedicine platform to strengthen prescription safety for elderly, polymedicated patients. The integration includes auto-completion for drug searches, maximum dosage alerts, drug interaction warnings, adverse effect screening, and contraindication checks. Some components are Class I medical devices with CE marking. The partnership addresses iatrogenic medication risk — a major public health issue causing ~130,000 hospitalizations and ~7,500 deaths annually among French people over 65.
• AZURE HEBERGEMENTScoreTechnology or IntegrationTokTokDoc's telemedicine service is hosted with AZURE HEBERGEMENTS S.A.S., a certified Hébergeur de Données de Santé (HDS) operating in a French datacentre (221 Route de Bellet, Nice). AZURE HEBERGEMENTS provides the critical data hosting infrastructure required for handling sensitive health data under GDPR and French health data regulations (PGSSI-S).
• AXA FrancecoreOthersNEMO HEALTH S.A.S. (TokTokDoc parent company) maintains insurance coverage with AXA France for its telemedicine and clinical activities: Professional liability for the TokTokDoc telemedicine service (Contract No. 0000007429865404, effective 12/12/2016), professional liability for the Policlinique TokTokDoc health services (Contract No. 10651996704, effective 12/03/2020), and cybersecurity risk coverage (Contract No. 10754950004, effective 01/11/2020).
• Colisée (EHPAD group)minorStrategic or Co-development PartnerColisée, a major EHPAD operator group referenced in case studies, partnered with TokTokDoc to deploy telemedicine at Résidence du Lavézon in Ardèche. The deployment included a Permanence en Médecine Générale (PMG) solution in response to the territory's low medical density.
• ARS Grand Est (Regional Health Agency)coreOthersThe Agence Régionale de Santé (ARS) of Grand Est authorized TokTokDoc's Policlinique mobile as an innovative health experiment (Arrêté ARS No. 2019-2778 of 09/10/2019). This regulatory authorization enables the mobile clinic to operate across the Grand Est territory, providing telemedicine services in EHPADs through pooled mobile nurses.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Doctolib: Dominant French telehealth and appointment-booking platform. Comparable because it operates physician-facing teleconsultation infrastructure in France and could expand into EHPAD/medico-social channels, posing a direct competitive threat to TokTokDoc.
• Maiia (Cegedim): Cegedim's French telehealth and patient-management platform serving physicians and clinics. Comparable because it provides teleconsultation and practice-management tools to French healthcare providers, competing for the same physician and clinic budgets as TokTokDoc.
• CompuGroup Medical: European health-IT incumbent providing physician-software and telehealth solutions. Comparable because it supplies telemedicine and practice-management tools across European healthcare systems and could expand its offering into French medico-social channels competing with TokTokDoc.
• Ramsay Santé: France's largest private hospital group with growing telemedicine activities. Comparable because it combines physical clinical infrastructure with telehealth and could compete for EHPAD telemedicine contracts or partner with establishments similar to TokTokDoc's customer base.

Direct peers

• Tessan: French telemedicine company deploying teleconsultation solutions, including pharmacy- and establishment-based models. Comparable because it operates in the French teleconsultation space with on-site assisted models and overlaps with TokTokDoc's assisted-telemedicine approach.
• H4D: French teleconsultation booth and connected-care provider. Comparable because it builds hardware- and software-enabled telemedicine solutions for underserved and remote care settings in France, addressing medical-desert problems similar to TokTokDoc's EHPAD use case.
• Qare (Livi France): French direct-to-consumer telehealth service operated by Kry/Livi. Comparable because it is a French video teleconsultation platform competing for physician time and patient volume in the same French regulatory environment as TokTokDoc.
• Médecin Direct: French telemedicine service providing remote consultations. Comparable because it operates French teleconsultation infrastructure under the same Assurance Maladie reimbursement codes and competes in the broader French remote-care market.

Others

• Synapse Medicine: French medication-intelligence platform that is a current TokTokDoc partner. Comparable as an adjacent ecosystem player — its prescription-safety API is integrated into TokTokDoc, and its trajectory toward broader clinical decision support overlaps with TokTokDoc's roadmap.

Emerging players

• Alan: French health-insurance and care-navigation platform offering teleconsultation. Comparable because it integrates telehealth into a broader care-access offering for French users and could overlap with TokTokDoc's downstream patient/establishment relationship.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/TokTokDoc

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries2 records

Funding overview

Funding rounds2 records

Investors5 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TokTokDoc