Feedier

What Feedier does

Feedier is a France-based (Lille) AI customer intelligence platform founded in 2020 that centralizes customer feedback from surveys, e-reputation, social media, support tickets, CRM data, and static files into a single analysis layer for enterprise CX teams. Its core product combines native bidirectional connectors to Medallia, Qualtrics, Salesforce, Power BI, Trustpilot, and CCaaS platforms with an "Agentic Monitoring" engine that performs weak-signal detection, cross-source referencing, and anomaly identification, and a "Business Context Mapping" layer that learns each customer's regions, brands, SLAs, and segments and automatically enriches every feedback item with attributes such as store code, region, and account manager. AI consultant-level reports, prioritized action plans with estimated financial impact, and role-tailored digests are delivered into Slack, Claude, or Copilot.

The company monetizes through enterprise SaaS subscriptions, with a demo-led GTM motion targeting organizations with complex, multi-regional customer feedback needs; named customers include RX Global, Savills, CEVA, Wayne Farms, and Everyday Health, and the platform is positioned across six verticals — Energy, Financial Services, Insurance, Transportation, Real Estate, and Leisure. Compliance posture is enterprise-grade, with ISO 27001:2022, SOC 2, and GDPR-native certification on 100% European infrastructure. The company has raised a single disclosed funding round of approximately $3.74M led by LocalGlobe in September 2023, operates with an 11-50 person team, and ships continuous product updates (versions 4.11.0 and 4.12.0) — including native Salesforce feedback import — suggesting an early-growth-stage company investing aggressively in product depth and verticalization rather than scaling horizontally.

Name

Feedier

Legal name

FEEDIER TECHNOLOGIES

Website

https://feedier.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

11–50 employees

Short description

Feedier is a France-based AI customer intelligence platform that centralizes feedback from surveys, reviews, social, tickets, and CRM into AI-driven analysis, prioritized action plans, and executive reports for enterprise CX teams across six verticals including financial services, insurance, and energy.

Ownership category

akta.pro rank

Product category

Customer Experience Management Software

NAICS

Convenience Retailers and Vending Machine Operators (44513)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Social, Community & Creator Platform Feeds (HDAAAGAD)

akta.pro secondary industry

Social/UGC Feed Aggregators (Multi-Source Feeds) (MPACAKAC)

Keywords

• Customer intelligence platform
• Voice of customer
• Customer feedback analysis
• Experience management software
• AI feedback analytics

Headquarters

HQ city

Lille

HQ country

France

HQ region

Europe

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. SaaS Subscription: Subscription-based SaaS platform for AI-powered customer feedback intelligence, likely tiered by organization size or feedback volume

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Feedier is an AI-powered customer intelligence platform that centralizes customer feedback from surveys, e-reputation, social media, support tickets, CRM data, and static files into a unified 360° Voice of Customer layer. Its agentic AI monitors signals, detects weak patterns, enriches feedback with business context (regions, brands, SLAs, segments), and automatically generates executive reports and prioritized action plans with estimated financial impact, delivered to the right stakeholders via Slack, Claude, or Copilot.

Product overview

Feedier is an AI Customer Intelligence Platform that provides a unified solution for centralizing, analyzing, and turning customer feedback into operational decisions. The platform consists of the core Feedier AI Customer Intelligence Platform and a native Feedier Surveys module. Feedier integrates with existing enterprise tools (Medallia, Qualtrics, Salesforce, Power BI, Trustpilot, CCaaS) through native connectors, reading customer data and sending insights back automatically. The platform processes feedback through Listen (connect existing tools), Understand (analyze in business context), and Decide (deliver intelligence) workflow.

Differentiator

Problem solved

Functional benefit

Products and services

• Feedier AI Customer Intelligence Platform AI-powered customer intelligence SaaS platform that centralizes all customer feedback (surveys, e-reputation, social media, support tickets, CRM, and static files), runs agentic monitoring with weak signal detection, enriches feedback with business context, and automatically generates executive reports and prioritized action plans with financial impact estimates for enterprise CX teams.
• Feedier Surveys Native survey module integrated into the Feedier platform that allows organizations to launch new customer feedback programs directly without depending on external survey tools, feeding responses into the broader 360° Voice of Customer analysis.

Quantifiable outcome

• 96% reduction in customer feedback analysis time
• +3 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability7 records

Feature6 records

Partnerships

Six partnerships are on record, tiered core.

• MedalliacoreTechnology or IntegrationNative integration partner allowing Feedier to read Medallia feedback data and send insights back into the platform. Enables organizations with existing Medallia deployments to leverage Feedier's AI analysis without migration.
• QualtricscoreTechnology or IntegrationNative integration allowing Feedier to connect to Qualtrics survey data for enhanced AI-powered analysis and cross-referencing with other feedback sources.
• SalesforcecoreTechnology or IntegrationBidirectional integration with Salesforce enabling CRM data enrichment of feedback and return of KPIs and individual reports to Salesforce. Featured in customer case study with Van Leeuwen.
• Power BIcoreTechnology or IntegrationIntegration allowing Feedier to connect to Power BI for enhanced data visualization and reporting capabilities.
• TrustpilotcoreTechnology or IntegrationIntegration for e-reputation data allowing Feedier to include Trustpilot reviews in the unified 360° VoC analysis.
• CCaaS ProviderscoreTechnology or IntegrationIntegration with Contact Center as a Service platforms for capturing and analyzing support ticket feedback alongside survey data.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Medallia: Enterprise VoC and CX analytics platform that Feedier directly positions against in its 'Traditional VoC & Feedback' comparison. Medallia is also named as a native integration partner, making it both competitor and ecosystem participant.
• Qualtrics: Survey and experience management platform competing directly with Feedier for enterprise feedback analytics budgets. Also a native integration partner, illustrating the same competitor-also-partner dynamic as Medallia.
• InMoment: CX intelligence platform combining surveys, social listening, and text analytics — overlapping significantly with Feedier's 360° VoC and agentic monitoring proposition, particularly in regulated verticals.
• Thematic: AI-powered customer feedback analytics platform that uses NLP to surface themes and drivers from unstructured feedback — a narrower but technically adjacent competitor to Feedier's text-based analysis and weak signal detection.
• Chattermill: Customer feedback analytics platform using AI to unify feedback across channels and deliver insights to product, CX, and operations teams. Directly comparable in target buyer (enterprise CX leaders) and analytical approach.
• Sprinklr: Unified customer experience management platform spanning social, surveys, and customer service. Overlaps with Feedier's omnichannel VoC approach and competes for the same enterprise CX technology budgets.

Broad incumbents

• SurveyMonkey: Broad survey and feedback platform with AI features added in recent years. Less specialized in agentic analytics than Feedier but competes for entry-level and mid-market survey budgets.
• Zendesk: Customer service and engagement suite with customer feedback analytics as part of a broader portfolio. Competes with Feedier in CX intelligence, particularly through its CCaaS and support ticket data capabilities.
• NICE Ltd: Enterprise CCaaS and analytics vendor with feedback and customer satisfaction capabilities across contact center touchpoints. Competes indirectly with Feedier's CCaaS integration use case.

Emerging players

• Khoros: Customer engagement platform combining community, social media management, and brand analytics. Adjacent competitor for the social listening and e-reputation portions of Feedier's 360° VoC stack.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Feedier