IVRy

What IVRy does

IVRy (株式会社IVRy) is a Tokyo-based conversational AI company founded in 2019 that builds voice and chat automation software for Japanese businesses. Its core platform, Aivly (アイブリー), is a voice dialogue AI that automates telephone responses 24/7/365, supplemented by IVRy Analytics for call content analysis and automatic FAQ/intent generation, IVRy AI FAX for AI-transcribed paper fax digitization, and the recently launched Aivly AI Chat for text-based customer interactions. All products share a unified knowledge base powered by the company's proprietary 'Hollucination Zero' technology and a patented dual-layer architecture that separates follow-up question generation from answer retrieval to reduce hallucinations during natural dialogue. The platform is deployed across all 47 Japanese prefectures and across more than 97 industries, with notable concentration in the restaurant vertical via a software integration partnership with LAMP's TakeEats, which serves 3,500+ restaurants.

The company targets both Japanese SMBs, often reached through software integration partners, and larger enterprise customers served by a dedicated enterprise sales organization. IVRy is ISO 27001 certified and holds certifications under JQA and ISMS-AC information security management frameworks, supporting enterprise sales requirements.

IVRy operates a subscription-based SaaS revenue model with quote-based pricing that is not publicly disclosed. The company is privately held and venture-backed, having raised approximately ¥10.61 billion (roughly $70 million) in equity across multiple rounds since 2023, including a ¥4 billion Series D in November 2025 led by a syndicate that included JIC Venture Growth Investments, Coral Capital, and SMBC Venture Capital. In May 2026, IVRy added a ~¥4.5 billion long-term debt facility from Japan's three megabanks (Mizuho, MUFG, SMBC). Cumulative capital is allocated to sales expansion, marketing, AI R&D, and stated global and M&A ambitions. Mitsubishi Estate has participated as a repeat strategic investor since 2023. The CEO is Ryo Uenishi (Ryoga Okunishi).

Name

IVRy

Legal name

株式会社IVRy

Website

https://ivry.work

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

101–250 employees

Short description

IVRy is a Tokyo-based conversational AI company founded in 2019 that provides a subscription-based voice and chat automation SaaS called Aivly to Japanese businesses across 97+ industries and 47 prefectures. Its patented dual-layer voice AI architecture automates 24/7 telephone and chat interactions, supplemented by analytics and AI fax products.

Ownership category

akta.pro rank

Product category

Conversational AI / Voice AI SaaS

NAICS

Custom Computer Programming Services (541511), Computer Systems Design Services (541512), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)

akta.pro secondary industries

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO), Model Serving, Inference & Deployment Platforms (APIs, Edge/On-Prem) (HDAEANAC)

Keywords

• Conversational AI platform
• Voice AI automation
• Telephone AI response
• AI call center software
• Chatbot automation SaaS

Headquarters

HQ city

Tokyo

HQ country

Japan

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. AI Voice SaaS Subscription: IVRy offers AI phone automation as a subscription service, with the platform operating 24/7 to automate telephone responses, standardize operations, and improve operational efficiency and customer experience quality simultaneously

Go-to-market motion2 records

Distribution channels2 records

Marketing channels3 records

Core offering

IVRy develops and operates a cloud-based conversational AI voice platform called Aivly (アイブリー) that automates 24/7/365 telephone responses for businesses, standardizing operations and improving both operational efficiency and customer experience quality. The platform is supplemented by IVRy Analytics (call content analysis and FAQ generation), IVRy AI FAX (paper fax digitization with AI transcription), and the recently launched Aivly AI Chat (text-based chat channel extension).

Product overview

IVRy offers a unified conversational AI platform called アイブリー (Aivly) with modular add-ons. The core Aivly voice AI platform automates telephone responses 24/7/365, which is supplemented by IVRy Analytics for call content analysis and FAQ generation, and IVRy AI FAX for digitizing paper fax with AI transcription. The recently launched AI Chat feature extends the platform to text-based chat channels, creating a omnichannel customer interaction solution. All products share a unified knowledge base architecture and are deployed across 47 prefectures in Japan serving over 97 industries.

Differentiator

Problem solved

Functional benefit

Brands

• アイブリー (Aivly): 音声対話AIプラットフォーム - Voice dialogue AI platform that automates phone responses 24/7, improving operational efficiency and customer experience.
• IVRy Analytics
• IVRy AI FAX

Products and services

• Aivly (アイブリー) - Voice Dialogue AI Platform
• IVRy Analytics Call content analysis tool that automatically generates FAQs, classifies user intents, and provides KPI monitoring and metrics visualization for phone-based customer interactions.
• IVRy AI FAX Electronic fax service that digitizes paper faxes for sending and receiving via PC and smartphone, with AI-powered automatic text transcription to streamline order processing and confirmation workflows.
• Aivly AI Chat (アイブリー AI Chat) AI Chat service that extends the Aivly platform from voice-only to both phone and chat channels, consolidating customer interaction data into a unified knowledge base with 'Hollucination Zero' technology for accurate automated responses.

Quantifiable outcome

• AI solutions implemented across over 97 industries nationwide in Japan
• +2 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability9 records

Feature2 records

Partnerships

One partnership is on record.

• LAMP Inc. (Lamp Inc.)coreTechnology or Integration · 22 June 2026LAMP and IVRy announced a partnership to integrate IVRy's conversational AI platform 'Aivery' into LAMP's 'TakeEats' takeout management SaaS, enabling restaurants to automate phone order processing 24/7. The AI captures order details and automatically registers them into the TakeEats system, reducing missed calls, human errors, and staff workload during peak and off-hours. Both companies plan to further develop the integration and merge phone order data with online orders to establish a new standard model for AI-enhanced restaurant operations.

Scale indicators4 records

Recent moves6 records

Expansion highlights8 records

Direct peers

• PolyAI: Voice-first conversational AI platform for enterprise customer service automation. Directly comparable as a voice-AI-for-customer-experience vendor with similar enterprise go-to-market motion.
• RevComm (MiiTel): Tokyo-based conversational AI company offering MiiTel, an AI-powered business phone platform for sales, customer success, and call analytics. Most direct Japanese competitor to IVRy in voice-AI-as-a-service for SMB and enterprise customers.
• AI Shift (AI Messenger): Japanese conversational AI vendor providing chatbot and voice AI solutions for enterprise customer support automation. Directly comparable as a domestic conversational AI platform targeting phone and chat customer interactions.
• Cresta: US-based provider of real-time AI agent assist and generative AI for contact centers. Closely comparable product category — voice AI for customer service automation — with overlap in target customer profile and AI capability stack.
• Observe.AI: Contact center speech AI platform offering agent assist, QA, and conversation analytics. Overlaps with IVRy on call analytics (IVRy Analytics) and voice-AI automation use cases for enterprise contact centers.
• Cognigy: Enterprise conversational AI platform for building and operating AI agents across voice and chat channels. Comparable as an omnichannel conversational AI orchestration platform targeting enterprise CX automation.
• Kore.ai: Enterprise conversational AI and agent platform serving banking, healthcare, and retail. Comparable as a voice + chat conversational AI vendor with similar enterprise automation value proposition.

Broad incumbents

• Genesys: Large established contact-center-as-a-service platform with embedded AI for routing, agent assist, and conversational bots. Competes with IVRy in enterprise CX automation but as part of a much broader CCaaS portfolio.
• NICE: Global enterprise software provider for customer engagement, workforce optimization, and contact center AI. Overlaps with IVRy on voice analytics and agent-assist but operates at much larger scale and broader scope.

Emerging players

• Bland AI: Early-stage US voice AI platform for automating inbound and outbound phone calls at scale. Emerging competitor in the same voice-AI-for-business-calls category with an API-first developer go-to-market model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeopen.spotify.com/show/0UpDmgVy6EO7ZSeJXRosKn
• Xx.com/IVRy_jp
• Facebookfacebook.com/ivry.jp

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds4 records

Investors11 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IVRy