Mobility

What Mobility does

Mobility Australia Pty Ltd is a private Australian two-sided marketplace platform, founded in 2018 and headquartered in West Perth, that connects self-managed NDIS participants, Support at Home aged care participants, and care provider organisations with verified independent support workers and allied health professionals. The company operates as a related body corporate of APM Human Services International Pty Ltd, embedding it within the broader APM Group human services portfolio.

The platform is delivered through a native iOS/Android consumer app for participants and workers, and a web-based Provider Portal for NDIS-registered agencies and care coordinators. Core technology is built on Microsoft Azure's Australian Government Health Services cloud and integrates Braintree Payments for transaction processing. Differentiated features include a six-layer worker verification process (police checks, Working With Children, VEVO, qualifications, references, vehicle documentation), geo-located clock in/out with 30-minute pre-shift tracking, a panic alarm activated by shaking the device, family/friend account linking for safety monitoring, free $250 mandatory training via partner DSC Learning, and integrated NDIS and Support at Home funding management with NDIS-compliant invoicing.

Mobility monetizes through an 18% platform service fee charged to support workers on the total agreed booking fee, plus payment administration flows for plan-managed and agency-managed users. The go-to-market is product-led via app store distribution and word-of-mouth within the disability and aged care community, supplemented by a customer support hotline operating seven days a week. The platform reports 5,000+ support workers and 1,000+ therapists available nationally, serving participants across all Australian states and territories, with no disclosed external institutional funding beyond a single A$1.99M round in June 2023.

Name

Mobility

Legal name

Mobility Australia Pty Ltd

Website

https://mobility.com.au

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Short description

Mobility is an Australian two-sided marketplace platform connecting NDIS participants, aged care recipients, and provider organisations with 5,000+ verified support workers and 1,000+ therapists, monetising via an 18% booking take rate. It is a related body corporate of APM Human Services International.

Ownership category

akta.pro rank

Product category

Aged Care and Disability Support Marketplace

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Special Needs Transportation (485991)

SIC

Transportation Services (4700), Services-Home Health Care Services (8082)

akta.pro primary industry

Mobility & Transfer Assistance (HSABABAD)

akta.pro secondary industries

Transportation & Errands (Non-Emergency) (HLADAGAF), Recreational Outings, Community Participation & Mobility Support (Non-Clinical) (HSABAAAI), Wheelchair-Accessible & Mobility Vehicle Transport (HSABAOAC)

Keywords

• Aged care marketplace
• NDIS support platform
• Disability support workers
• Home care services
• Allied health booking

Headquarters

HQ city

Subiaco

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Platform Service Fee (Transaction Commission): Mobility charges a percentage-based Platform Service Fee to support workers (suppliers) for the opportunity to connect with users on the platform. The fee is a percentage of the total fee charged by the supplier for services agreed on the platform. This is the primary revenue stream for Mobility as a marketplace platform.
2. User Payment Administration: Mobility acts as payment administration manager for plan-managed and agency-managed users, collecting payments from plan managers or agencies and passing them to suppliers. While Mobility is not legally responsible for payment as a payor, it facilitates the payment flow and may earn processing fees.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Mobility operates a two-sided digital marketplace that connects self-managed aged-care (Support at Home) and NDIS disability participants with verified independent support workers and allied health professionals across Australia. The platform delivers the Mobile App (iOS/Android) for individual participants and workers, plus the Provider Portal for care agencies, and is monetised via an 18% platform service fee on each booking. Integrated geo-located shift tracking, NDIS/Support at Home funding flows, Braintree-powered digital wallet, and six-layer worker verification underpin every transaction.

Product overview

Mobility operates as a marketplace platform connecting participants (individuals seeking aged care and disability support) with verified support workers, allied health therapists, and care providers. The core product consists of the Mobility App (mobile application for iOS and Android) used by participants and support workers for self-managed bookings, and the Provider Portal (web-based platform) used by care providers and coordinators for managing multiple participants at scale. The platform facilitates job matching, shift scheduling, geo-location tracking, real-time notifications, integrated payment processing via Braintree, and compliance management including mandatory training and verification checks.

Differentiator

Problem solved

Functional benefit

Products and services

• Mobility App Native iOS and Android application that enables self-managed NDIS and Support at Home participants to find, book, manage, and pay verified support workers and allied health professionals. Includes job posting, worker search, shift scheduling, geo-located clock in/out, real-time messaging, panic alarm, digital wallet with budget caps, and integrated payment processing.
• Provider Portal Web-based portal for NDIS registered providers, care agencies, and support coordinators to manage participant bookings, coordinate care teams, search and book verified workers, and oversee invoicing and compliance documentation across multiple participants.

Quantifiable outcome

• Platform has 5,000+ support workers and 1,000+ therapists available nationally
• +3 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature8 records

Partnerships

Five partnerships are on record, tiered core.

• Disability Services Consulting (DSC Learning)coreStrategic or Co-development PartnerDisability Services Consulting created the mandatory training modules for all Mobility support workers. These training modules (Induction, Manual Handling, Infection Control, Mealtime Planning, Medication Management, Supporting Choice & Control) are valued at $250 and provided free to all workers on the platform. DSC Learning specifically crafted the curriculum for Mobility's worker base.
• Microsoft AzurecoreTechnology or IntegrationMobility's data is built and stored using Microsoft Azure cloud platform, which provides state-of-the-art security measures. The company stores data on the Australian Government Health Services Azure cloud network, which is whitelisted for compliance with government security protocols.
• Braintree PaymentscoreTechnology or IntegrationBraintree Payments is used to store and process all credit card transactions on the Mobility platform. Mobility uses Braintree for payment processing as part of its digital wallet and payment administration services.
• APM Human Services InternationalcoreOthersMobility Australia Pty Ltd is a related body corporate of APM Human Services International Pty Ltd. Mobility is part of the APM Health Portfolio of businesses dedicated to APM Group's purpose of enabling better lives. The company acknowledges Aboriginal and Torres Strait Islander peoples as Traditional Custodians and has an Innovate Reconciliation Action Plan as part of this commitment.
• NDIS CommissioncoreOthersThe NDIS Commission is the national regulatory authority for NDIS service providers. Mobility directs users to report incidents and concerns to the NDIS Commission, and the platform is designed to support NDIS compliance requirements including worker screening, incident reporting, and service documentation.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Mable: Mable is Australia's largest independent support worker marketplace, connecting NDIS and aged care participants with self-employed support workers. It is a direct competitor to Mobility on the same two-sided model, target customer, and funding rails (NDIS, Home Care Packages).
• Hireup: Hireup is an Australian NDIS-focused platform connecting people with disability to support workers for in-home and community participation. It is a direct peer to Mobility, sharing the same participant base, funding source, and marketplace structure.
• Five Good Friends: Five Good Friends is an Australian in-home care marketplace combining a digital platform with matched support workers for aged care and NDIS participants. It directly overlaps with Mobility's aged care/Support at Home and NDIS offerings.

Broad incumbents

• Care.com: Care.com is the largest global online marketplace for finding caregivers, including aged care, disability support, and home care services. It is a broad incumbent that overlaps with Mobility's marketplace concept but at much larger international scale.
• Home Instead: Home Instead is a global home care franchise network providing personal care, dementia support, and aged care services. It is a broad incumbent in the same in-home care delivery category that Mobility's workers provide, though it operates an employed-carer model rather than a marketplace.
• Life Without Barriers: Life Without Barriers is one of Australia's largest not-for-profit disability and aged care providers, delivering in-home and community support services across the country. It is comparable to Mobility as a major participant in the same Australian NDIS/aged care ecosystem, though via direct service provision rather than a marketplace.
• Sunnyfield Disability Services: Sunnyfield is a large Australian disability services provider offering supported independent living, in-home support, and community participation services for NDIS participants. It competes for the same participant and worker pool as Mobility.
• Plena Healthcare: Plena Healthcare is an Australian allied health provider delivering physiotherapy, dietetics, and other therapy services into aged care and disability settings. It overlaps with Mobility's allied health/therapist supply side (1,000+ therapists) in the same Australian NDIS/aged care market.

Regional players

• HelloCare: HelloCare is an Australian platform serving the aged care community with provider directories, jobs, and news. It is an adjacent peer enabling care discovery in the same Australian aged care ecosystem where Mobility operates.

Emerging players

• Airtasker: Airtasker is an Australian-founded marketplace for local services including domestic tasks and personal services. It is an emerging peer in the broader services marketplace category where Mobility operates, with potential partial overlap on domestic assistance services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mobility