Synovo Group

What Synovo Group does

Synovo Group (operating as Synovo SAS) is a Strasbourg-based software company founded in 2012 that builds a vertical SaaS platform for medical transport logistics, serving ambulance operators, hospital patient-flow teams, and emergency dispatch coordination (SAMU/ATSU) across France and five additional countries. Its product portfolio centers on Rubis Santé (hospital patient flow and inter-facility transport), Saphir (end-to-end ambulance operations including dispatching, billing, fleet, and team management), Rubis Urgences (pre-hospital emergency dispatch with SAMU interface and advanced routing), Caree (patient transport management), and Emmai (AI-powered real-time regulation and multi-objective optimization launched in 2025). The platform integrates with CTI telephony systems, DPI (electronic patient records), and offers DPI interoperability to reduce manual re-entry and errors.

The company's underlying technology combines a proprietary multi-objective optimization engine with AI-driven real-time regulation that processes operational data (missions, vehicles, regulatory constraints) to optimize vehicle allocation, minimize empty trips, and arbitrate between cost, service quality, and regulatory compliance. Emmai adds automatic J+1 planning and continuous real-time adaptation, replacing manual Excel-based planning and successive adjustment workflows. The platform is delivered as multi-tenant SaaS and is complemented by Synovo IT Solutions (HDS-certified cloud, telecom, cybersecurity), Synovo Externalisation (outsourced dispatching and administrative services), and Synovo Studio (audio/IVR communications).

Synovo monetizes through direct sales to healthcare transport operators (enterprise and mid-market) and hospitals, primarily via website-driven demo booking and contact-form outreach, supported by participation in industry events. Pricing is quote-based and not publicly disclosed. The company holds ISO 27001 and HDS (Hébergeur de Données de Santé) certifications, a regulatory requirement for hosting French patient health data, and reports scale of more than 120,000 daily transports, 8,000+ vehicles piloted, and 750+ equipped healthcare establishments. In September 2024, Synovo raised €13 million from Lauxera Capital Partners to fund international expansion into English-speaking markets and to accelerate AI capability development.

Name

Synovo Group

Legal name

Synovo SAS

Website

https://synovo-group.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

Synovo Group is a Strasbourg-based vertical SaaS company providing medical transport management software (Rubis Santé, Saphir, Emmai, Rubis Urgences) to ambulance operators, hospitals, and emergency dispatch services across six countries, with ISO 27001 and HDS-certified AI-optimized dispatching.

Ownership category

akta.pro rank

Product category

Medical Transport Management Software

NAICS

Health Care and Social Assistance (62), Computer Systems Design and Related Services (5415)

SIC

Services-Prepackaged Software (7372), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Healthcare On‑Demand Platforms (Telehealth, Home Care, Nursing) (BPAMAHAH)

akta.pro secondary industries

Care Management & Coordination Platforms (case/disease management workflows) (HLACAHAD), Virtual Nursing, Telemonitoring & Command Center Platforms (HLACAFAH), Hospital Shared Services, GPOs & System Support Organizations (HLAFAAAO)

Keywords

• Medical transport software
• Ambulance dispatch software
• Healthcare logistics software
• Patient transport management
• AI dispatch optimization

Headquarters

HQ city

Strasbourg

HQ country

France

HQ region

Europe

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Distribution channels2 records

Marketing channels2 records

Core offering

Synovo Group develops and sells a suite of specialized software solutions for medical transport management, including hospital patient flow (Rubis Santé), ambulance company operations (Saphir), AI-powered real-time dispatching (Emmai), pre-hospital emergency dispatch (Rubis Urgences), and patient transport (Caree). It complements these software products with related IT services (telecom, HDS cloud hosting, cybersecurity), outsourced dispatching/administrative services (Synovo Externalisation), and audio/IVR communication services (Synovo Studio), all primarily serving the French-speaking healthcare transport market with expansion into English-speaking countries.

Product overview

Synovo Group offers a platform-plus-modules architecture for medical transport management software. The core product portfolio includes Rubis Santé (hospital patient flow management), Saphir (ambulance company operations platform), Emmai (AI-powered real-time dispatching), and Rubis Urgences (emergency pre-hospital dispatch). These integrate through shared data and complementary workflows. Additional modules include Synovo IT Solutions (telecom, cloud, cybersecurity services) and Synovo Externalisation (outsourced dispatching and administrative services). Synovo Studio provides complementary audio communication services. The company also developed Rubis Exchange for small healthcare structures needing mission sharing capabilities.

Differentiator

Problem solved

Functional benefit

Brands

• Rubis Santé: Hospital flux management solution for healthcare establishments
• Saphir
• Emmai
• Rubis Urgences
• Caree
• Synovo Externalisation
• Synovo IT Solutions
• Synovo Studio

Products and services

• Rubis Santé Hospital patient flow management platform that optimizes management of internal and external hospital transport with real-time mission tracking, ETA estimation, multisite management, DPI interoperability, traceability, and statistics. Designed for hospitals, clinics, dialysis centers, and EHPADs.
• Saphir Comprehensive medical transport management solution for ambulance companies to control the entire activity of medicalized transport, including dispatching, mission management, planning, billing, team management, and fleet management. Includes CTI (Computer Telephony Integration) with automatic patient file pop-up.
• Emmai AI-powered real-time dispatching solution for medical transport that optimizes transport through real-time regulation powered by artificial intelligence. Reduces empty trips, improves operational efficiency, and enhances patient satisfaction. Uses multi-objective optimization across cost, service quality, and regulatory constraints; available as SaaS.
• Rubis Urgences Pre-hospital emergency dispatch solution that integrates all emergency stakeholders (SAMU, ATSU, carriers, paramedics) into a single dispatching tool with SAMU interface, advanced routing algorithms, real-time tracking, dynamic mapping, and a mobile application.
• Caree Patient transport management solution offered as a sub-brand of Synovo Group.
• Synovo Externalisation Outsourcing service for dispatching and administrative management of medical transport operations, including regulation (day/night/weekends), billing, and accounting in an ISO 27001 and HDS certified environment.
• Synovo IT Solutions IT services for medical transport operators, including telecom (VoIP telephony, MDM), cloud infrastructure and HDS hosting, IT system management, cybersecurity, equipment and mobility solutions, and IT support.
• Synovo Studio Audio communication services including telephone waiting music, voice messages, IVR systems, and mobile voicemail customization for professional telephone systems.

Segments2 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability3 records

Feature2 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Veyo: Tech-enabled NEMT platform combining a driver network, AI-driven dispatching, and trip-management software for health plans and government payers. Comparable to Synovo in using real-time AI regulation to optimize medical transport across multiple objectives (cost, on-time performance, regulatory compliance).
• Roundtrip: US NEMT booking and management platform used by health systems, payers, and transport providers to coordinate medical rides. Comparable to Synovo's Caree and Saphir offerings in facilitating transport coordination across healthcare facilities and operators.
• Modivcare: US-based tech-enabled non-emergency medical transportation (NEMT) broker and software provider operating at scale across state Medicaid programs. Directly comparable to Synovo's Saphir and Emmai products in business model (managing transport fleets with software) and target customers (transport operators, payers, healthcare facilities).
• DocGo: Mobile health services and medical transportation provider with proprietary technology for dispatch, logistics, and patient tracking. Comparable to Synovo in combining transport operations with software, real-time fleet visibility, and healthcare facility integrations.

Regional players

• Maincare Solutions: French health IT vendor (part of the Dedalus group) providing hospital information systems and digital health solutions across France. Comparable to Synovo as a French healthcare software vendor to hospitals, though Maincare focuses on broader hospital operations rather than medical transport logistics.

Broad incumbents

• Dedalus: European healthcare IT vendor offering hospital information systems, diagnostic, and care coordination software across multiple countries. Comparable to Synovo in selling mission-critical healthcare software to European hospitals, though Dedalus is a broad-suite incumbent rather than a transport specialist.
• Cegedim: Major French health IT and software vendor serving physicians, hospitals, and insurers with EHR, practice management, and healthcare data solutions. Comparable to Synovo as a French health-IT incumbent selling software to healthcare providers and transport-adjacent workflows.

Emerging players

• Uber Health: Healthcare-focused arm of Uber offering non-emergency medical transportation for health plans, hospitals, and clinical trial participants. Overlaps with Synovo in on-demand medical transport, though Uber Health is a generalist ride platform rather than a domain-specialized regulation and dispatch system.
• Lyft Healthcare: Lyft's healthcare business providing NEMT rides for Medicaid and Medicare populations, health systems, and clinical research. Comparable to Synovo as an on-demand medical transport platform, but with generalist consumer-ride infrastructure rather than specialized ambulance/medical regulation.

Others

• Logiq Health: US healthcare technology and services company focused on payment integrity, analytics, and care coordination for health plans. Adjacent to Synovo in serving healthcare operations with software and analytics, though not in transport dispatch specifically.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/synovo-software-innovation
• Facebookfacebook.com/SynovoGroup

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Synovo Group