Centerity Systems
Centerity Systems is a private Newton, Massachusetts-based software company that builds the CSM² unified observability and automation platform for distributed enterprises, monitoring IT, OT, and IoT assets across retail, hospitality, manufacturing, transportation, public safety, and IT operations via direct sales and OEM partnerships.
- Company typePrivate
- Founded2006
- HeadquartersNewton, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Centerity Systems does
Centerity Systems, Inc. is a private US-headquartered software company founded in 2006 and based in Newton, Massachusetts, that develops Centerity CSM², a unified edge-to-core observability and automation platform for distributed enterprise environments. The platform delivers wall-to-wall monitoring across IT, OT, and IoT assets, supporting both agent-based and agentless approaches across more than 100 technology types and enabling retailers, restaurant chains, manufacturers, transportation fleets, public safety agencies, and IT/data center operators to manage hybrid legacy-and-modern environments without rip-and-replace.
CSM² combines multi-vendor monitoring, AI-driven predictive analytics, anomaly detection, and automated remediation workflows, with a business service management layer that maps infrastructure components to revenue-impacting services such as checkout, payments, refrigeration, fuel operations, and inventory. A live GeoMap provides real-time visual operational awareness across stores, sites, and regions, while a flexible API and ticketing integrations support enterprise workflow embedding. The company claims quantifiable customer outcomes including 64% reduction in service tickets, 63% uptime improvement, 67% edge auto-remediation, 84% inventory control improvement, and 50% OPEX/CAPEX savings.
Centerity monetizes through subscription licenses, perpetual licenses with annual support, and OEM/embedded licensing arrangements, with quote-based pricing tied to monitored metrics, devices, endpoints, and run-times. Go-to-market combines a direct enterprise field sales motion with OEM/embedded and MSP channels, leveraging technology partnerships with Toshiba, Dell, Lenovo, Zebra, NCR, Diebold Nixdorf, Orderman, and TradeLink. The company maintains dual corporate entities — Centerity Systems, Inc. in Massachusetts and Centerity LTD internationally — and has raised a single disclosed $10 million strategic investment from Merlin International in 2018.
Centerity Systems firmographics
Firmographics- Name
- Centerity Systems
- Legal name
- Centerity Systems, Inc.
- Website
- https://centerity.com
- Company type
- Private
- Founded year
- 2006
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Centerity Systems is a private Newton, Massachusetts-based software company that builds the CSM² unified observability and automation platform for distributed enterprises, monitoring IT, OT, and IoT assets across retail, hospitality, manufacturing, transportation, public safety, and IT operations via direct sales and OEM partnerships.
- Ownership category
- akta.pro rank
Centerity Systems industry classification
Industry- Product category
- IT Infrastructure Observability Software
- NAICS
- Computer Facilities Management Services (541513), Software Publishers (51321), Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Data Center Operations & Managed Services (Remote Hands, NOC/SOC) (HDABANAA)
- akta.pro secondary industry
- Cloud Security Posture Management (CSPM) (HDABAHAA)
Keywords
Where Centerity Systems is headquartered
LocationHeadquarters
- HQ city
- Newton
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Centerity Systems business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Subscription Licenses: Centerity offers subscription licenses for its software products with license rights granted for a limited term specified on the Order Form. The subscription fee is based on scope and level of use acquired, including monitored metrics, devices, endpoints, and run-times. Subscription licenses include support fees.
- Perpetual Licenses with Annual Support: Perpetual licenses provide ongoing use rights with separately purchased annual support. Support fees are required annually to maintain support services.
- OEM/Embedded Licensing: Centerity enables MSPs and OEM partners to embed advanced edge observability and automation into their own offerings through flexible multi-tenant architecture and OEM-ready deployment models.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Subscription License with included support |
| One time/ perpetual license | Annual | Perpetual License with separate annual support |
| Freemium | Pay-as-you-go | 30-day Trial License |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
Centerity Systems product offering
Product offeringCore offering
Centerity Systems sells and licenses the Centerity CSM² (Connected Services Management) platform, a unified edge-to-core observability and automation solution for distributed enterprises. The platform provides wall-to-wall monitoring across IT, OT, and IoT assets with AI-driven predictive analytics, automated remediation, business SLA management, and live GeoMap visualization. It is delivered via subscription licenses, perpetual licenses with annual support, OEM/embedded arrangements, and multi-tenant MSP deployments.
Product overview
Centerity Systems offers Centerity CSM² as its core unified platform for edge-to-core observability and automation. The platform delivers wall-to-wall monitoring across IT, OT, and IoT assets with features including AI-driven predictive analytics, anomaly detection, auto-remediation, real-time SLA measurement, live GeoMap visualization, flexible API, ticketing systems integration, multi-tenant architecture, and executive dashboards. The platform supports multiple industry verticals including retail, hospitality, manufacturing, transportation, public safety, and IT/data centers.
Differentiator
Problem solved
Functional benefit
Products and services
- Centerity CSM² (Connected Services Management) Unified edge-to-core observability and automation platform that delivers wall-to-wall monitoring across IT, OT, and IoT assets for distributed enterprises. Provides AI-driven predictive analytics, anomaly detection, auto-remediation workflows, real-time business SLA management, live GeoMap visualization, multi-tenant architecture, flexible API, ticketing systems integration, and executive dashboards. Sold via subscription licenses, perpetual licenses with annual support, and OEM/embedded arrangements to enterprises and service providers across retail, hospitality, manufacturing, transportation, public safety, and IT verticals.
Quantifiable outcome
- 64% reduction in service tickets through proactive detection and auto-remediation
- +4 more outcomes
Companies that use Centerity Systems
Customer profileNamed customers8 records
Segments8 records
Ideal customer profiles6 records
Centerity Systems technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability4 records
Feature10 records
Centerity Systems partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and minor.
- ToshibacoreToshiba is a trusted technology partner for retail solutions including POS systems and commerce technology. The partnership enables integration between Toshiba's commerce platform and Centerity's edge observability and automation capabilities for retail chains.
- Dell TechnologiescoreDell Technologies partners with Centerity to provide retail infrastructure and edge solutions. The partnership provides integration between Dell infrastructure and Centerity's CSM² observability platform.
- LenovocoreLenovo is a technology partner providing real-time store visibility with AI support for retail. The partnership enables Lenovo edge devices and infrastructure to integrate with Centerity's observability platform.
- ZebracoreZebra is a technology partner for retail edge devices and scanning solutions including barcode readers, RFID readers, and mobile computers. Partnership enables integration of Zebra devices with Centerity's monitoring platform.
- NCRcoreNCR is a technology partner for retail POS and commerce solutions. Partnership enables integration between NCR's retail technology platform and Centerity's edge observability capabilities.
- Diebold NixdorfcoreDiebold Nixdorf is a technology partner for retail self-service and checkout solutions including self-checkout systems and POS terminals. Partnership enables integration with Centerity's monitoring platform.
- TradeLinkminorTradeLink is a partner providing retail services and support in South Africa, representing a regional channel partner for Centerity's solutions in the African market.
Scale indicators8 records
Recent moves6 records
Expansion highlights5 records
Centerity Systems competitors and assessment
Company assessmentDirect peers
- Datadog: Datadog is a leading cloud-native observability and monitoring platform covering infrastructure, applications, logs, and security. It directly competes with Centerity in IT infrastructure and edge monitoring, and increasingly extends into AIOps and auto-remediation workflows.
- Splunk (Cisco): Splunk, now part of Cisco, is a market leader in log analytics, IT service intelligence, and infrastructure monitoring with AIOps capabilities. Its Observability Cloud overlaps directly with Centerity's CSM² platform across IT, OT, and business SLA monitoring.
- Dynatrace: Dynatrace offers an AI-driven observability and application performance management platform with automated root-cause analysis. Its enterprise-focused model and AI engine (Davis) compete with Centerity's predictive analytics and auto-remediation capabilities for distributed enterprises.
- New Relic: New Relic provides a unified observability platform spanning APM, infrastructure, logs, and AIOps. It competes with Centerity in IT infrastructure monitoring and increasingly in edge/distributed environments for enterprise customers.
- LogicMonitor: LogicMonitor delivers SaaS-based infrastructure monitoring with automated discovery and AIOps for hybrid and edge environments. It overlaps with Centerity's wall-to-wall IT/OT/IoT monitoring approach and its MSP-friendly multi-tenant model.
- ScienceLogic: ScienceLogic provides IT infrastructure monitoring and AIOps for hybrid cloud and distributed enterprise environments. Its focus on correlating infrastructure to business services is directly comparable to Centerity's business SLA management and edge-to-core observability story.
- PagerDuty: PagerDuty is a digital operations and incident response platform that competes with Centerity's alerting, SLA prioritization, and automated remediation workflows. Its AIOps and runbook automation features overlap with Centerity's auto-remediation capabilities.
Broad incumbents
- ServiceNow: ServiceNow's IT Operations Management and AIOps products (including ITSM, event management, and CMDB) compete with Centerity's observability and business-SLA workflows. As a broad enterprise platform incumbent, it bundles monitoring inside a much larger IT service management stack.
Emerging players
- Catchpoint: Catchpoint provides digital experience and infrastructure monitoring focused on performance and availability from end-user to backend. It overlaps with Centerity in distributed monitoring and edge observability, though with a stronger external/internet-performance emphasis.
- NinjaOne: NinjaOne offers endpoint and IT operations management for MSPs and mid-market enterprises. It competes with Centerity at the endpoint monitoring and asset inventory layer, particularly through MSP channels serving distributed environments.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Centerity Systems social profiles
Digital presenceCenterity Systems financial estimates
Financial estimateRevenue estimate
Valuation estimate
Centerity Systems leadership team
Management profileNumber of profiles
Profiles5 records
Centerity Systems funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Centerity Systems M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Centerity Systems
What does Centerity Systems do?
Centerity Systems sells and licenses the Centerity CSM² (Connected Services Management) platform, a unified edge-to-core observability and automation solution for distributed enterprises. The platform provides wall-to-wall monitoring across IT, OT, and IoT assets with AI-driven predictive analytics, automated remediation, business SLA management, and live GeoMap visualization. It is delivered via subscription licenses, perpetual licenses with annual support, OEM/embedded arrangements, and multi-tenant MSP deployments.
Is Centerity Systems a public or private company?
Centerity Systems is a private company. It is classified as venture growth investor backed and is currently operating.
When was Centerity Systems founded?
Centerity Systems was founded in 2006. It employs 51 to 100 people.
Where is Centerity Systems based?
Centerity Systems is headquartered in Newton, United States, in the North America region.
How does Centerity Systems make money?
Three revenue lines are on record. Subscription Licenses are the primary driver. The others are perpetual Licenses with Annual Support and OEM/Embedded Licensing.
Who are Centerity Systems's main competitors?
Direct peers on record are Datadog, Splunk (Cisco), Dynatrace, New Relic, LogicMonitor, ScienceLogic and PagerDuty. ServiceNow is listed as a broad incumbent. Emerging players are Catchpoint and NinjaOne.
Does Centerity Systems have an API?
Yes. Flexible API for integrations and data exchange. Centerity CSM² offers a Flexible API as part of its feature set, enabling integration capabilities. No specific API documentation URL, REST/GraphQL type, authentication method, or technical specifications provided.
What industry is Centerity Systems in?
Centerity Systems's product category is IT Infrastructure Observability Software. Its primary akta.pro industry code is HDABANAA, Data Center Operations & Managed Services (Remote Hands, NOC/SOC), with a secondary code of HDABAHAA, Cloud Security Posture Management (CSPM). Its NAICS code is 541513 and its SIC code is 7372.