LogicMonitor
LogicMonitor provides LM Envision, an AI-first hybrid observability platform (with Edwin AI for agentic AIOps) that unifies infrastructure, cloud, logs, APM, and digital experience monitoring for ~2,900 enterprise and MSP customers across financial services, healthcare, public sector, and other verticals globally.
- Company typePrivate
- Founded2007
- HeadquartersSanta Barbara, United States
- Headcount1,001–5,000
- GTM typeB2B
- OfferingSoftware
What LogicMonitor does
LogicMonitor is a Santa Barbara, California-based provider of LM Envision, a SaaS-based hybrid observability platform founded in 2007 that unifies infrastructure monitoring, cloud monitoring, log management, application performance monitoring (with OpenTelemetry-based distributed tracing), and Internet Performance Monitoring in a single telemetry pipeline. The company's core differentiator is Edwin AI, an agentic AIOps layer embedded in the platform that combines proprietary telemetry (over 2 trillion metrics daily across 5 million+ devices and 25 billion+ ingested metrics) with OpenAI-powered reasoning and Dexda-acquired ML to deliver alert correlation, root-cause analysis, and governed self-healing workflows with approvals, audit trails, and rollback. The platform offers 3,000+ out-of-the-box integrations and serves approximately 2,900 customers globally.
LogicMonitor serves large enterprises and managed service providers across financial services, healthcare, public sector, manufacturing, retail, and technology — with named customers including Bank of America, Fidelity, NHS, UCSF, Schneider Electric, Equinix, Google, Cloudflare, Carrier, and Autodesk. The company is controlled by Vista Equity Partners, which maintained its controlling stake through an $800 million strategic investment in November 2024 led by PSG and Golub Capital at a $2.4 billion valuation; the same capital base supported the $250M+ Catchpoint acquisition in December 2025 and ongoing geographic expansion into APAC (Singapore and New Zealand data centers) and EMEA (Deutsche Telekom managed-services alliance across DACH, Benelux, Nordics, and the UK).
The revenue model combines subscription SaaS contracts (ARR surpassed $400 million as of May 2026 with Edwin AI contributing one-third of bookings and growing approximately 200% year-over-year) with usage-based consumption tied to metrics, logs, traces, and devices, supplemented by professional services, training (LM Academy with 12,000+ accredited users), and revenue share from channel and managed-service partners. Distribution is hybrid: direct enterprise field sales targeting CIOs and IT leadership, a self-serve 14-day free trial driving product-led growth, and a multi-tier channel program spanning VARs, MSPs, Global Systems Integrators, strategic technology partners (AWS, ServiceNow, OpenAI, IBM, Azure, Google Cloud), and regional distributors.
LogicMonitor firmographics
Firmographics- Name
- LogicMonitor
- Legal name
- LogicMonitor
- Website
- https://logicmonitor.com
- Company type
- Private
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- LogicMonitor provides LM Envision, an AI-first hybrid observability platform (with Edwin AI for agentic AIOps) that unifies infrastructure, cloud, logs, APM, and digital experience monitoring for ~2,900 enterprise and MSP customers across financial services, healthcare, public sector, and other verticals globally.
- Ownership category
- akta.pro rank
LogicMonitor industry classification
Industry- Product category
- IT Infrastructure Monitoring Software
- NAICS
- Custom Computer Programming Services (541511)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Application Performance Monitoring (APM) (HDABAJAB)
Keywords
Where LogicMonitor is headquartered
LocationHeadquarters
- HQ city
- Santa Barbara
- HQ country
- United States
- HQ region
- North America
Offices7 records
Markets served
LogicMonitor business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations, Others
Revenue model
- Subscription SaaS ARR: Primary revenue stream from SaaS subscription contracts; the company has surpassed $400 million in annual recurring revenue with Edwin AI now contributing one-third of total bookings and growing approximately 200% year over year.
- Usage-based consumption elements: Usage-based components tied to metrics, resources, logs, traces, and devices tracked per the LM Envision pricing model alongside subscriptions.
- Managed services via partners: Revenue share through managed services delivered by partners such as Deutsche Telekom, including across DACH, Benelux, Nordics, and the UK.
- Professional services and training: Paid professional services, customer education programs (LM Academy), and certification (LMCP) that support implementation and ongoing optimization.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Custom / Quote-based Enterprise Subscription |
| Freemium | Pay-as-you-go | 14-day Free Trial |
| Usage-based | Annual | Usage-based Consumption on top of Subscription |
| Other | Multi-year contract | Channel / Distribution Pricing (via partners) |
Go-to-market motion6 records
Distribution channels10 records
Marketing channels9 records
LogicMonitor product offering
Product offeringCore offering
LogicMonitor sells LM Envision, a SaaS-based, agentless, collector-driven hybrid observability platform that unifies infrastructure monitoring, cloud monitoring, log management (LM Logs), application performance monitoring (LM APM with OpenTelemetry-based distributed tracing), network monitoring, synthetics, and digital experience monitoring in a single pane of glass. The platform is augmented by Edwin AI, an agentic AIOps layer that correlates logs, metrics, and topology to deliver context-aware reasoning, alert noise reduction, root-cause analysis, and governed automated remediation. Customers subscribe annually with usage-based components and can also purchase professional services, training (LM Academy), and certification (LMCP).
Differentiator
Problem solved
Functional benefit
Brands
- LM Envision: LogicMonitor's flagship SaaS-based hybrid observability and AI-powered monitoring platform that unifies infrastructure, cloud, logs, and digital experience monitoring in one system.
- Edwin AI
Products and services
- LM Envision AI-first hybrid observability platform that unifies infrastructure, cloud, logs, networks, and digital experience monitoring with agentic AIOps in a single pane of glass. Processes 25B+ metrics ingested, offers 3,000+ integrations, dynamic thresholds, root-cause analysis, and customizable dashboards for enterprise IT operations teams.
- Edwin AI Agentic AI layer embedded in LM Envision providing event intelligence, AI automation, alert correlation, root-cause analysis, generative incident summaries, and orchestrated remediation actions. Includes specialized agents such as Change Requests Agent, Private Knowledge Base Agent, Similar Incidents Agent, and Similar Insights Agent. A Forrester TEI study reported 313% ROI over three years and payback in under 6 months; Edwin AI now contributes one-third of total bookings.
Quantifiable outcome
- 313% ROI over three years with payback in less than 6 months (Edwin AI, per Forrester TEI study)
- +6 more outcomes
Companies that use LogicMonitor
Customer profileNamed customers21 records
Segments6 records
Ideal customer profiles3 records
LogicMonitor technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration52 records
AI capability4 records
Feature10 records
LogicMonitor partnerships and signals
Strategic signalPartnerships
15 partnerships are on record, tiered flagship, core and minor.
- Dave Patnaik (APAC VP appointment)flagshipLogicMonitor appointed Dave Patnaik as Vice President of Asia Pacific to drive regional growth initiatives, signaling the company's intent to strengthen its leadership presence in the APAC market.
- Deutsche TelekomflagshipExpanded availability of LogicMonitor's AI-first observability platform within Deutsche Telekom's managed services portfolio across DACH, Benelux, and the Nordics, building on successful operations in the UK since 2023. The UK partnership delivered measurable outcomes including prevention of 19 major incidents, reduction in reporting times from days to minutes, and real-time AI-driven insights for engineering teams.
- ChillisoftcoreLogicMonitor appointed Chillisoft as a distributor to expand its presence in Australia and New Zealand, planning to launch a data center in New Zealand later this year to support regional growth. The partnership aims to leverage Chillisoft's local presence and partner network to improve service delivery, support data sovereignty, and enable AI-driven IT operations.
- Climb Global SolutionscoreClimb (subsidiary of Climb Global Solutions, NASDAQ: CLMB) entered a U.S. distribution partnership with LogicMonitor to bring LogicMonitor's AI-first hybrid observability platform to its partner ecosystem, enabling VARs and MSPs to deliver predictive, full-stack observability across on-premises, hybrid, and multi-cloud environments.
- Catchpoint (acquired)flagshipLogicMonitor acquired Catchpoint (a New York-based Internet Performance and Digital Experience Monitoring provider) for over $250 million in cash, announced and completed in December 2025. The deal combines LogicMonitor's infrastructure and AI expertise with Catchpoint's internet-level performance data, integrating Catchpoint's synthetic, network, and real-user monitoring into the Edwin AI engine for predictive visibility across cloud, code, and the Internet.
- OpenAIflagshipStrategic collaboration embedding advanced OpenAI reasoning capabilities into LogicMonitor's Edwin AI agentic system. Combines LogicMonitor's deep observability data with OpenAI's intelligent automation to help IT teams move from alert overload to proactive and resilient operations. The partnership is featured prominently on LogicMonitor's partner page and is referenced as a strategic differentiator enabling AI-driven root cause analysis and reasoning.
- GieomminorLogicMonitor and Gieom partnered to strengthen operational resilience in financial services, announced January 8, 2025 from London, UK.
- AppDirectminorLogicMonitor and AppDirect partnered to bring hybrid observability solutions to IT service providers via the AppDirect ecosystem, announced December 19, 2024 from Santa Barbara, CA.
- Dexda (acquired)coreLogicMonitor acquired Dexda, a London-based big data and machine learning company founded in 2017, to enhance AIOps capabilities and accelerate AI/ML features. Dexda provides predictive fault detection and alarm management that automate incident prediction and prevention. Now integrated into LogicMonitor's Edwin AI platform.
- IBM (and Red Hat)flagshipLogicMonitor, IBM, and Red Hat combine Edwin AI's observability and diagnosis capabilities with watsonx Code Assistant's playbook generation and Ansible's execution to deliver closed-loop, self-healing IT operations. Featured on LogicMonitor's partners page as a flagship technology alliance.
- Amazon Web Services (AWS)flagshipStrategic technology partner with deep integration for cloud monitoring. LogicMonitor de-risks cloud migrations, troubleshoots issues, modernizes workloads, and optimizes costs with real-time visibility across hybrid environments through LM Envision + AWS. LogicMonitor opened a new data center in Singapore with AWS (October 2024).
- ServiceNowcoreBi-directional ServiceNow integration that correlates insights from observability, security, APM, and ServiceNow CMDB data into a single ticket. Claims up to 90% alert noise reduction and faster MTTR with proactive outage prevention, real-time GenAI summaries, and recommended remediation actions escalated by priority/severity.
- Microsoft AzurecoreStrategic technology partner providing real-time visibility into the health, performance, and availability of Azure services alongside LogicMonitor's entire hybrid multi-cloud environment. Supports cloud migration, cost optimization, and workload modernization.
- Google CloudcoreStrategic technology partner providing complete visibility into the health, performance, and availability of Google Cloud Platform services in a single pane of glass alongside networks, servers, applications, containers, and more.
- SparkcoreSpark identified as a key strategic partner in New Zealand supporting LogicMonitor's regional expansion with a new data center (opening later in 2026), expanded partner ecosystem, and local presence for improved performance, reduced latency, and data sovereignty requirements.
Scale indicators20 records
Recent moves10 records
Expansion highlights6 records
LogicMonitor competitors and assessment
Company assessmentDirect peers
- Datadog: Datadog is a public, large-scale cloud observability and monitoring platform offering infrastructure, APM, log management, and increasingly AI-driven analytics. It is LogicMonitor's most direct large-scale competitor, with overlapping enterprise customers and similar SaaS subscription + usage-based pricing.
- New Relic: New Relic is a SaaS observability platform offering infrastructure, APM, logs, and network monitoring with a usage-based pricing model. It is a direct competitor in the enterprise hybrid observability category and recently added AI-assisted query and incident features comparable to LogicMonitor's Edwin AI.
- Sumo Logic: Sumo Logic is a cloud-native SaaS log management and observability platform with strong AIOps and security analytics positioning. It directly competes with LM Logs and LM Envision for enterprise log and infrastructure monitoring budgets, particularly in cloud-first customers.
- ScienceLogic: ScienceLogic is an AIOps and hybrid observability platform serving large enterprise and managed service providers. It is frequently compared to LogicMonitor in head-to-head evaluation content and competes for the same IT operations, MSP, and federal market opportunities.
- SolarWinds: SolarWinds provides infrastructure, network, and application monitoring for IT operations, including hybrid environments. LogicMonitor explicitly positions against SolarWinds (referenced in customer wins like Hain Celestial), and they compete directly in mid-market and enterprise infrastructure monitoring.
- Dynatrace: Dynatrace is a public observability and AIOps platform combining infrastructure monitoring, APM, and the Davis AI engine for automated root-cause analysis. It competes head-to-head with LogicMonitor in enterprise hybrid observability and has invested heavily in AI-led automation similar to Edwin AI.
Broad incumbents
- Splunk: Splunk (now part of Cisco) is a broad data platform with deep log management, observability, and SIEM capabilities. While its core strength is log analytics, it overlaps with LM Logs and Edwin AI signal ingestion, and it competes for enterprise observability budgets as a much larger incumbent.
- ServiceNow Cloud Observability: ServiceNow offers cloud observability as part of its broader workflow and ITSM platform, including bi-directional integration with LogicMonitor. As a strategic partner and competitor, it threatens to bundle observability into ITSM workflows, leveraging its dominant enterprise footprint.
- Cisco AppDynamics: AppDynamics is Cisco's enterprise APM and infrastructure observability platform, integrated into Cisco's broader networking and security portfolio. It competes with LM APM and LM Envision in large enterprise environments and benefits from Cisco's distribution scale.
Emerging players
- Chronosphere: Chronosphere is a cloud-native observability platform focused on metrics management, cost control, and AIOps for high-scale Kubernetes environments. It is an emerging competitor that overlaps with LM Envision's cloud and AIOps capabilities, particularly targeting modern cloud-native enterprises.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
LogicMonitor social profiles
Digital presenceLogicMonitor compliance and trust
Trust signalCompliance2 records
LogicMonitor financial estimates
Financial estimateRevenue estimate
Valuation estimate
LogicMonitor leadership team
Management profileNumber of profiles
Profiles15 records
LogicMonitor subsidiaries and ownership
Company hierarchySubsidiaries2 records
LogicMonitor funding detail
Funding detailFunding overview
Funding rounds7 records
Investors4 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
LogicMonitor M&A and investment
M&A and investmentM&A5 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about LogicMonitor
What does LogicMonitor do?
LogicMonitor sells LM Envision, a SaaS-based, agentless, collector-driven hybrid observability platform that unifies infrastructure monitoring, cloud monitoring, log management (LM Logs), application performance monitoring (LM APM with OpenTelemetry-based distributed tracing), network monitoring, synthetics, and digital experience monitoring in a single pane of glass. The platform is augmented by Edwin AI, an agentic AIOps layer that correlates logs, metrics, and topology to deliver context-aware reasoning, alert noise reduction, root-cause analysis, and governed automated remediation. Customers subscribe annually with usage-based components and can also purchase professional services, training (LM Academy), and certification (LMCP).
Is LogicMonitor a public or private company?
LogicMonitor is a private company. It is classified as private equity controlled and is currently operating.
When was LogicMonitor founded?
LogicMonitor was founded in 2007. It employs 1,001 to 5,000 people.
Where is LogicMonitor based?
LogicMonitor is headquartered in Santa Barbara, United States, in the North America region.
How does LogicMonitor make money?
Four revenue lines are on record. Subscription SaaS ARR is the primary driver. The others are usage-based consumption elements, managed services via partners and professional services and training.
Who are LogicMonitor's main competitors?
Direct peers on record are Datadog, New Relic, Sumo Logic, ScienceLogic, SolarWinds and Dynatrace. Broad incumbents are Splunk, ServiceNow Cloud Observability and Cisco AppDynamics. Chronosphere is listed as an emerging player.
Does LogicMonitor have an API?
Yes. LogicMonitor offers a public REST API (versions v1, v2, and v3) for programmatic access to the platform, with v3 providing Swagger documentation. Developers can manage access groups, alert rules, alerts, API tokens, collectors, dashboards, datasources, devices, integrations, and many other resources. A Python SDK for the Push Metrics API and a .NET SDK are provided. Authentication is via API tokens or Bearer tokens on API-only users. Rate limits apply. The LogicMonitor Data Exchange (LMDX) is available for custom integrations. Edwin AI also offers a Python SDK for custom integrations. REST API v1 and v2 are legacy versions. Developer documentation is at www.logicmonitor.com/support.
What industry is LogicMonitor in?
LogicMonitor's product category is IT Infrastructure Monitoring Software. Its primary akta.pro industry code is HDABAJAB, Application Performance Monitoring (APM). Its NAICS code is 541511 and its SIC code is 7372.