What Omnipack does

Omnipack sp. z o.o. is a Warsaw-headquartered e-commerce fulfillment provider founded in 2016 by Tomek Kasperski, a former Westwing CEE executive. The company operates two BREEAM- and FSC-certified fulfillment centers — one in Nadarzyn near Warsaw Okęcie Cargo airport and one in Gorzów Wielkopolski at the German-Polish border, totaling 30,000 sqm — and provides end-to-end logistics for online stores: goods inbound (within ~24 hours), warehousing, pick & pack, last-mile delivery to 40+ countries via integrations with DHL, DPD, InPost, GLS, Packeta, Orlen Paczka, and DHL Express, and returns handling including quality control and refurbishment. Its proprietary Warehouse Management System connects via API to 15+ e-commerce platforms (Shopify, WooCommerce, PrestaShop, Magento, IdoSell, Shoper, Shoplo, RedCart, GoShop) and marketplaces (Amazon, Zalando, eBay, Allegro, ChannelEngine, Rithum, TradeByte), with a 24/7 Merchant Portal providing real-time visibility and a scan-based verification process that supports a 99.96% perfect order ratio.

The business model is predominantly transaction- and usage-based: clients pay per parcel shipped plus variable storage fees per cubic/square meter, with a fixed-price annual guarantee insulating them from market-rate increases, and optional value-added services (ironing, minor repairs, kitting, labeling, custom packaging, product engraving, in-house eyewear repair, and cross-border VAT/customs support) charged per service. The core customer is an SMB-to-mid-market European e-commerce brand in fashion, health & beauty, supplements, books, or toys; 100+ such brands are served, with a mix of direct-to-consumer and B2B/wholesale flows. Go-to-market is content-led (Knowledge Pack blog, eBooks, webinars) combined with direct sales (website quote CTA, dedicated phone lines for UK and DACH) and a 2–4 week onboarding window.

The company has raised approximately $12M across four disclosed funding rounds since 2018 (most recent ~$3.2M in January 2023, plus a €7.5M seed led by Flashpoint in February 2022). Founder and CEO Tomek Kasperski is supported by a CFO (Milena Pacia), a CRO (Karol Milewski), a Sales Director (Piotr Reszelski), and a co-founder in Chief Logistics Officer role (Rafał Szcześniewski). Key certifications — BREEAM, FSC, BIO-EKO, and Sanepid — enable handling of regulated verticals including cosmetics, dietary supplements, and organic products, and specialized infrastructure (temperature-controlled zones at 17–22°C, HEPA filtration, fashion-specific hangers and shelves) supports fashion clients with return rates that can reach 60% of orders.

Name

Omnipack

Legal name

Omnipack sp. z o.o.

Website

https://omnipack.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

101–250 employees

Short description

Omnipack is a Warsaw-based e-commerce fulfillment provider operating two BREEAM-certified warehouses in Poland, offering end-to-end pick-pack-ship, cross-border delivery to 40+ countries, and returns handling for 100+ SMB and mid-market DTC brands across fashion, beauty, supplements, and books.

Ownership category

akta.pro rank

Product category

E-commerce Fulfillment Services

NAICS

General Warehousing and Storage (493110), Warehousing and Storage (493), Packaging and Labeling Services (56191)

SIC

Public Warehousing & Storage (4220), Services-Prepackaged Software (7372)

akta.pro primary industry

Omnichannel Retail Fulfillment Centers (TLALADAC)

akta.pro secondary industries

E-commerce & Omnichannel Fulfillment Centers (Non-Temp Controlled) (TLALAAAC), Order Management & Inventory Orchestration (OMS) (CRAFAMAC), Subscription Box & Recurring Order Fulfillment (TLAIADAH)

Keywords

• E-commerce fulfillment
• Third-party logistics
• Cross-border logistics
• Warehouse management systems
• Order fulfillment services

Headquarters

HQ city

Warsaw

HQ country

Poland

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Per-Parcel Fulfillment: Clients pay per parcel shipped, with costs varying by number of parcels sent per month, volume of storage space used, packaging requirements, and additional non-standard services. This is the primary revenue stream — clients only pay for packages actually sent and space actually used, turning fixed logistics costs into variable costs.
2. Storage / Warehousing Fees: Charged based on actual warehouse space used (per cubic meter or square meter of storage). Efficient use of space is optimized by Omnipack's technology and fulfillment processes, translating to lower storage costs for clients.
3. Additional Services: Revenue from supplementary services including: product identification, quality control, ironing, minor repairs (including tailoring), inventory management, labeling, gift packaging, branded packaging, inserts, re-packaging, kit builds, photo shoot preparation, and product engraving. These are optional add-ons charged per service or per unit.
4. Cross-Border / VAT OSS Support: Support in legal and tax matters including VAT/VAT OSS registration and customs clearance for international shipments, provided as a service to cross-border e-commerce clients.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels9 records

Core offering

Omnipack provides outsourced end-to-end e-commerce fulfillment services from its two BREEAM/FSC-certified warehouses in Poland, covering goods inbound (within ~24 hours), warehousing, pick & pack, delivery to 40+ countries via integrated couriers, and returns handling. The service is enabled by a proprietary Warehouse Management System with API integrations to major e-commerce platforms (Shopify, WooCommerce, Magento, PrestaShop) and marketplaces (Amazon, Zalando, Allegro, eBay), with a 24/7 Merchant Portal providing real-time visibility. Clients pay per parcel shipped and per warehouse space used, with no capital investment required.

Product overview

Omnipack is a full-stack e-commerce fulfillment and logistics platform offering end-to-end order fulfillment services for online stores across Europe. The core offering is the Fulfillment for eCommerce platform, which provides goods inbound, warehousing, pick & pack, delivery, and returns handling as an integrated service. The platform is complemented by specialized modules including B2B for eCommerce, Cross-border Fulfillment, FBA Prep Services, Zalando Fulfillment, Allegro Fulfillment, and regional solutions for Poland, Germany, and Europe. A key component is the Merchant Portal — a 24/7 web dashboard providing real-time visibility into all logistics operations. Omnipack also offers industry-specific fulfillment solutions for Fashion, Health & Beauty, Supplements & Dry Food, Books, and Toys & Children's Articles. Additional value-added services include cross-docking, product identification, quality control, ironing, minor repairs, inventory management, labeling, and custom packaging. Integration with the platform is achieved via an API that connects the WMS system with online stores, supporting native integrations with Shopify, PrestaShop, Magento, WooCommerce, ChannelEngine, Shoper, IdoSell, Shoplo, GoShop, RedCart, and marketplace connections to Amazon, Amazon FBA, Zalando, eBay, Allegro, Rithum, and TradeByte.

Differentiator

Problem solved

Functional benefit

Products and services

• Fulfillment for eCommerce End-to-end e-commerce fulfillment service covering goods inbound (within ~24 hours), warehousing, pick & pack, delivery to 40+ countries, and returns handling. The core service includes onboarding in 2-4 weeks, integration via API, and access to the Merchant Portal. Designed for online stores seeking to outsource logistics end-to-end.
• B2B for eCommerce Fulfillment services tailored for B2B e-commerce operations, supporting both B2B and B2C order handling from the same infrastructure. Used by brands selling wholesale alongside direct-to-consumer.
• Cross-border Fulfillment International fulfillment service enabling delivery to 40+ countries with support for legal and tax matters including VAT/VAT OSS registration and customs clearance. Offers 1-day delivery to Germany and Poland, 1-4 days to other European countries.
• FBA Prep Services Preparation services for Amazon FBA (Fulfillment by Amazon) — handling orders from Amazon Seller Central and ensuring products meet Amazon's FBA requirements including labeling, poly-bagging, bubble-wrapping, and compliance checks.
• Zalando Fulfillment Dedicated fulfillment service for Zalando marketplace orders, handling the specific requirements and restrictions of the Zalando platform.
• Allegro Fulfillment Fulfillment service for Allegro orders — one of the largest e-commerce marketplaces in Poland, handling orders according to Allegro guidelines.
• Fulfillment Poland Domestic fulfillment within Poland with next-day delivery capability from strategically located warehouses near Warsaw and the German-Polish border.
• Fulfillment Germany Fulfillment services targeting the German market with 1-day delivery to Germany from Omnipack's border-proximate warehouse location in Gorzów Wielkopolski.
• Fulfillment Europe Pan-European fulfillment coverage enabling delivery to 40+ countries with competitive rates through high-volume courier partnerships.
• Merchant Portal 24/7 web-based dashboard providing real-time visibility into all logistics operations: inbound, orders, returns, and current stock status. Data is updated on an ongoing basis with full transparency across the fulfillment process.
• Fashion Industry Fulfillment Specialized fulfillment for fashion e-commerce including fashion shelves, hangers, branded packaging, inserts, eco-warehouses (BREEAM/FSC certified), and full returns handling with quality control. Designed for fashion brands with high return rates.
• Health & Beauty Fulfillment Fulfillment for cosmetics, health & beauty aids, and dietary supplements with temperature-controlled storage (17-22°C), BIO-EKO certification for ecological products, and FEFO inventory management for expiration dates.
• Supplements & Dry Food Fulfillment Food product storage fulfillment with full adaptation for foods, beverages, supplements, and long-expiry products, including temperature control and batch monitoring.
• Books Fulfillment Fulfillment for books including 30,000 m² of heated warehouse space, shelf structures optimized for book storage, temperature and odor protection, and flexible per-book pricing.
• Toys & Children's Articles Fulfillment E-commerce fulfillment for toys and children's products with child-friendly protection, cross-dock capability, visual identification for products without barcodes, and flexible storage for items of varying sizes.
• Cross-docking Service Cross-dock service allowing fast and efficient order processing where products are received and dispatched on the same day without long-term storage, reducing storage costs. Particularly suited to toys and seasonal merchandise.

Quantifiable outcome

• 99.96% perfect order ratio (error-free fulfillment)
• +6 more outcomes

Named customers17 records

Segments7 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration24 records

Feature6 records

Partnerships

One partnership is on record.

• ShopRank.cominorStrategic or Co-development PartnerCollaborative content partnership producing the 'TOP 100 Solutions from the best online stores in Europe' eBook. ShopRank.co provided traffic data and analysis of the top 100 European e-commerce operations by cross-border shipping traffic. Omnipack provided logistics expertise and content creation. The eBook is used as a lead generation tool for Omnipack's fulfillment services.

Scale indicators15 records

Recent moves6 records

Expansion highlights7 records

Direct peers

• ShipBob: US-headquartered tech-enabled 3PL with expanding European footprint, offering API-integrated e-commerce fulfillment (warehousing, pick-pack, shipping, returns) to SMB and mid-market D2C brands. Closest functional analogue to Omnipack's model.
• Huboo: UK-based e-commerce fulfillment 3PL providing multi-warehouse storage, pick-pack, dispatch and returns with proprietary WMS and platform integrations. Direct competitor for UK and pan-European D2C fulfillment volumes.
• Active Ants: Dutch e-commerce fulfillment specialist operating automated multi-client warehouses across the Netherlands and Belgium, with marketplace and D2C integrations comparable to Omnipack's Polish-German network.
• Cubyn: French tech-driven 3PL providing warehousing, fulfillment and last-mile delivery to European e-commerce merchants via proprietary software and API integrations; competes with Omnipack for Western European D2C volume.
• European Fulfilment (EFM): Polish/European 3PL offering multi-country warehousing, pick-pack and cross-border fulfillment with platform integrations, directly competing with Omnipack in the CEE and DACH e-commerce fulfillment market.
• My Fulfilment Service (MFS): European e-commerce fulfillment provider with multi-warehouse footprint offering similar pick-pack, cross-border and marketplace prep services to SMB and mid-market merchants; competes head-to-head with Omnipack.

Broad incumbents

• DHL eCommerce / DHL Supply Chain: Global logistics incumbent operating one of Europe's largest contract logistics and e-commerce fulfillment networks; competes with Omnipack at the upper end of the SMB and mid-market while also serving as a critical courier partner.
• Geodis: Global 3PL with extensive European contract logistics and e-fulfillment capabilities, including temperature-controlled warehousing for retail and consumer goods; broader portfolio competitor to Omnipack's specialty verticals.
• FIEGE Logistics: German-headquartered family-owned 3PL operating large-scale contract logistics, e-commerce fulfillment and returns operations across Europe, including fashion and healthcare verticals that overlap with Omnipack's specializations.
• Fulfillment by Amazon (FBA): Amazon's marketplace-integrated fulfillment service offers the default pan-European storage and shipping solution for many of the same D2C and marketplace merchants Omnipack targets; Omnipack's FBA Prep service exists partly to bridge clients into and out of Amazon's network.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/omnipack.3pl
• LinkedInlinkedin.com/company/omnipack-sp--z-o-o-
• Instagraminstagram.com/omnipack_fulfillment

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds4 records

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Omnipack