AloTech
AloTech is a Turkish cloud-based contact center SaaS provider selling an omnichannel, AI-augmented customer-communications platform on a per-user subscription basis to enterprise, mid-market, and SMB customers across 20-27 countries, with named clients including Teleperformance, DHL eCommerce, Trendyol, and Vestel.
- Company typePrivate
- Founded2012
- HeadquartersKadikoy
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What AloTech does
AloTech is a Turkish cloud-based contact-center-as-a-service (CCaaS) provider that sells an omnichannel customer-communications platform to enterprises, mid-market companies, and SMBs primarily in Turkey and increasingly across Europe, the Middle East, and Asia. The platform combines voice, chat, WhatsApp, Facebook Messenger, Telegram, SMS, email, and video into a single agent interface, supported by modules for ACD, IVR, predictive and preview dialing, CTI, call recording, quality management, wallboards, and Click2Connect web callbacks. An AI layer sits on top of the core platform and includes an AI Chatbot (AloBot) reported to resolve 60% of chat inquiries without agent transfer, a Chat Assistant that suggests real-time responses in 10 languages, an Accent Neutralizer for speech, CX Insights for analytics, AI Avatar for multimodal interactions, and CX Quality for AI-supported quality management. The product is delivered as a cloud-native, SIP-trunk-based service requiring no on-premise hardware, and is integrated with CRM, ERP, BI, payment, and e-commerce systems via open APIs.
The company monetizes primarily through per-user monthly subscriptions (₺1,490/user/month for text-only and ₺3,990/user/month for the full voice-plus-text package), supplemented by usage-based billing, professional services, and custom-quoted AI add-ons (ChatBot + VoiceBot). Its go-to-market combines enterprise field sales with a self-serve/PLG motion (free trial, demo requests via the website), and it serves customers across 16 verticals including e-commerce, retail, energy/utilities, logistics, BPO, financial services, healthcare, insurance, and tourism. Named enterprise customers include Teleperformance, Webhelp, Concentrix, DHL eCommerce, Trendyol, Teknosa, Vestel, Vaillant Group Türkiye, and MEDAŞ. The company, founded by CEO Cenk Soyak and CTO İdris Avcı and previously known as Call Center Studio, has raised $3 million in a 2021 round led by Collective Spark and is headquartered in Istanbul with operations in 20-27 countries.
AloTech firmographics
Firmographics- Name
- AloTech
- Legal name
- AloTech
- Website
- https://alotech.com.tr
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- AloTech is a Turkish cloud-based contact center SaaS provider selling an omnichannel, AI-augmented customer-communications platform on a per-user subscription basis to enterprise, mid-market, and SMB customers across 20-27 countries, with named clients including Teleperformance, DHL eCommerce, Trendyol, and Vestel.
- Ownership category
- akta.pro rank
AloTech industry classification
Industry- Product category
- Cloud Contact Center Software (CCaaS)
- NAICS
- Software Publishers (51321), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Telephone Call Centers (56142)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industry
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
Keywords
Where AloTech is headquartered
LocationHeadquarters
- HQ city
- Kadikoy
Offices1 record
Markets served
AloTech business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- SaaS Subscription (Per-User): Cloud call center software sold as a monthly subscription on a per-user (per-seat) basis. Customers pay a recurring monthly fee to access the platform. The platform offers different tiers with varying feature sets.
- Usage-Based / Pay-Per-Use: Pay-per-use model where customers pay based on their actual usage rather than fixed commitments. Scales with customer growth or contraction, removing financial risk during slow periods. No upfront hardware or license investment required.
- Professional Services & Training: Implementation, customization, consulting, and training services offered alongside the core software platform to support customer onboarding and ongoing optimization.
- AI Add-On (ChatBot + VoiceBot): AI-powered chatbot and voicebot packages offered as premium add-ons to the base subscription. Priced separately; customers contact sales for custom pricing based on use case and volume.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | Cloud Call Center | Written Communication Only — ₺1,490/user/month |
| Subscription | Monthly | Cloud Call Center | Voice + Written Communication — ₺3,990/month (full package) |
| Subscription | Monthly | ChatBot + VoiceBot — Custom pricing |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
AloTech product offering
Product offeringCore offering
AloTech sells a cloud-based, omnichannel contact center software platform that enables businesses to manage inbound and outbound customer communications across voice, chat, WhatsApp, Facebook, Instagram, Telegram, SMS, email, and video channels without on-premise hardware. The platform bundles AI capabilities (chatbots, voicebots, predictive dialer, accent neutralization, quality management, and real-time analytics) and is sold via monthly per-user subscriptions, usage-based pricing, and add-on AI packages, supported by professional services for implementation, training, and consulting.
Product overview
AloTech is Turkey's largest cloud-based call center platform provider with a modular, platform-plus-add-ons architecture. The core offering consists of two main packages: the Cloud Call Center (Bulut Çağrı Merkezi) at ₺1,490/month for text-only communication, and the full Cloud Call Center Voice + Text package at ₺3,990/month for comprehensive omnichannel operations. The platform is powered by a suite of AI solutions including AI Chatbot, AloBot (VoiceBot), CX Insights, AI Connector, CX Quality, Chat Assistant, Agent Assist, AI Avatar, and Accent Neutralizer. Supporting modules include ACD, IVR, Predictive Dialer, Click2Connect, CTI integration, Dashboard/Reporting, Call Recording with encryption, Quality Management, and Wallboard. Multichannel communication spans voice, chat, WhatsApp, Facebook, Telegram, SMS, email, and video calling. The platform integrates with CRM, ERP, BI tools, payment systems, and unified communications via open APIs, all supported by professional services including consulting, training, and 24/7 support.
Differentiator
Problem solved
Functional benefit
Products and services
- Bulut Çağrı Merkezi (Cloud Call Center) Turkey's largest cloud-based call center platform enabling inbound/outbound voice, IVR, predictive dialing, ACD, real-time dashboards, call recording, and omnichannel communication (voice, chat, WhatsApp, Telegram, Facebook, Instagram, SMS, email, video) for sales and support teams. Sold on a pay-per-use, per-user monthly subscription with no upfront hardware investment, targeting mid-market and enterprise customers.
- Yapay Zeka Destekli Çağrı Merkezi (AI-Supported Call Center) AI-powered cloud call center bundle that analyzes customer communication data on a single screen, converts it into actionable insights, and provides operational control using artificial intelligence. Combines the core Cloud Call Center platform with AI modules including AloBot, Chat Assistant, Agent Assist, CX Insights, and CX Quality. Targeted at organizations wanting AI-augmented contact center operations.
- ChatBot + VoiceBot (AloBot) AI Add-On Premium AI-powered chatbot and voicebot add-on package that automates responses to frequently asked customer queries across voice and chat channels, reducing agent workload and operational costs. Includes firm-specific bot design, persona creation, conversation design, and integration. Priced by custom quote based on use case and volume.
- Profesyonel Hizmet (Professional Services) Professional implementation, configuration, and deployment services for AloTech cloud call center rollouts, including system setup, customization, and project management for enterprise and mid-market customers.
- Danışmanlık (Consulting) Expert consulting services for contact center optimization, process improvement, and technology strategy. Advises customers on best-practice contact center design, AI adoption, and omnichannel transformation.
- Eğitim (Training) Training programs for call center agents, supervisors, and administrators on AloTech platform usage, including AI features, reporting, and best practices, delivered alongside platform implementations.
- Destek (24/7 Support) 24/7 technical support and customer service for AloTech platform users, available via phone, email, and live chat. Free of charge as part of the subscription, providing continuous operational assistance for contact center teams.
Quantifiable outcome
- 600+ requests resolved via chatbot without agent involvement (HepsiJET case: 60% of chat requests)
- +3 more outcomes
Companies that use AloTech
Customer profileNamed customers18 records
Segments9 records
Ideal customer profiles2 records
AloTech technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
AI capability8 records
Feature11 records
AloTech partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- T-SoftcoreT-Soft is an e-commerce platform integrated with AloTech. Customer Sescibaba specifically mentioned the T-Soft integration as enabling seamless order tracking and reducing operational burden on their team.
- SIP Trunk OperatorscoreAloTech works with SIP Trunk service providers for enterprise number services. This enables customers to connect with domestic or international operators without being locked into a single operator, managing operations flexibly.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
AloTech competitors and assessment
Company assessmentRegional players
- Sestek: Turkish-headquartered conversational AI and speech analytics vendor serving EMEA with voice biometrics, IVR, and contact center AI. Regional peer competing with AloTech in Turkey and EMEA enterprise CCaaS/AI deals.
Direct peers
- Five9: Pure-play cloud CCaaS provider offering inbound/outbound voice, omnichannel, AI, and workforce engagement. Competes with AloTech for enterprise and mid-market cloud contact center deals globally.
- 8x8: Unified communications and contact center provider combining UCaaS with CCaaS. Competes with AloTech for SMB and mid-market cloud communications buyers.
- Talkdesk: Cloud-native CCaaS vendor with AI-powered routing, agent assist, and vertical-specific solutions. Closely comparable to AloTech on cloud architecture, AI capabilities, and SMB/mid-market positioning.
- NICE CXone: Enterprise cloud CCaaS platform from NICE Ltd. with omnichannel routing, AI, analytics, and WEM. Direct competitor to AloTech in mid-market and enterprise cloud contact center deals.
- Aircall: Cloud-based phone system and contact center focused on SMBs with pay-per-use pricing, CRM integrations, and analytics. Highly comparable to AloTech on cloud delivery model, SMB-friendly pricing, and self-serve PLG motion.
- Genesys: Global CCaaS leader offering cloud contact center, omnichannel routing, workforce engagement, and AI capabilities (Genesys Cloud). Direct competitor to AloTech in cloud-based contact center platforms serving enterprise and BPO customers across multiple verticals.
- 3CX: Software-based PBX and contact center provider offering cloud and on-premise deployment with omnichannel, IVR, and CRM integrations. Comparable to AloTech in serving SMB and mid-market buyers with flexible deployment and channel partner GTM.
- Twilio (Flex): Cloud communications platform with Twilio Flex contact center offering developer-driven omnichannel routing, voice, SMS, and messaging. Comparable to AloTech on omnichannel breadth, API-first architecture, and developer/integrator ecosystem.
- Vonage (Contact Center): Cloud communications provider offering Vonage Contact Center (VCC) for omnichannel customer engagement. Direct competitor in cloud-based contact center SaaS with API extensibility similar to AloTech's open API approach.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
AloTech social profiles
Digital presenceAloTech compliance and trust
Trust signalCompliance4 records
AloTech financial estimates
Financial estimateRevenue estimate
Valuation estimate
AloTech leadership team
Management profileNumber of profiles
Profiles2 records
AloTech funding detail
Funding detailFunding overview
Funding rounds2 records
Investors3 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
AloTech M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about AloTech
What does AloTech do?
AloTech sells a cloud-based, omnichannel contact center software platform that enables businesses to manage inbound and outbound customer communications across voice, chat, WhatsApp, Facebook, Instagram, Telegram, SMS, email, and video channels without on-premise hardware. The platform bundles AI capabilities (chatbots, voicebots, predictive dialer, accent neutralization, quality management, and real-time analytics) and is sold via monthly per-user subscriptions, usage-based pricing, and add-on AI packages, supported by professional services for implementation, training, and consulting.
Is AloTech a public or private company?
AloTech is a private company. It is classified as venture growth investor backed and is currently operating.
When was AloTech founded?
AloTech was founded in 2012. It employs 51 to 100 people.
Where is AloTech based?
AloTech is headquartered in Kadikoy.
How does AloTech make money?
Four revenue lines are on record. SaaS Subscription (Per-User) is the primary driver. The others are usage-Based / Pay-Per-Use, professional Services & Training and AI Add-On (ChatBot + VoiceBot).
Who are AloTech's main competitors?
Sestek is listed as a regional player. Direct peers are Five9, 8x8, Talkdesk, NICE CXone, Aircall, Genesys, 3CX, Twilio (Flex) and Vonage (Contact Center).
Does AloTech have an API?
Yes. AloTech offers open APIs with web service compatible infrastructure that enables integration with CRM, ERP, ESP, BI tools, and internal software. The platform supports both voice and text channel integrations, allowing businesses to connect their call center operations with existing business applications. Integration support is available 7/24 with free technical assistance.
What industry is AloTech in?
AloTech's product category is Cloud Contact Center Software (CCaaS). Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration). Its NAICS code is 51321 and its SIC code is 7372.