Aircall
Aircall is an AI-powered cloud customer communications platform serving 23,000+ SMB and enterprise customers with unified voice, SMS, and WhatsApp capabilities, native integrations to 200+ CRM and helpdesk tools, and AI Voice Agent and AI Assist products.
- Company typePrivate
- Founded2014
- HeadquartersNew York, United States
- Headcount501–1,000
- GTM typeB2B
- OfferingSoftware
What Aircall does
Aircall is an AI-powered cloud customer communications platform founded in 2014 in Paris, France, now operating as a private company with its primary US presence in New York and additional engineering hubs in San Francisco, Seattle, and Spain. The platform unifies voice, SMS, and WhatsApp communications into a single workspace with native bidirectional integrations to 200+ CRM, helpdesk, and business tools — including Salesforce, HubSpot, Zendesk, Intercom, Pipedrive, Microsoft Dynamics, Slack, and MS Teams. Aircall serves 23,000+ companies globally, spanning SMBs using self-serve free-trial onboarding and mid-market and enterprise customers reached through a sales-led motion, with named logos including Adyen, 1Password, Burton, Pipedrive, Untuckit, Ruby, Unbiased, Puls, Lokalise, and Alternative Airlines.
The core product is a per-seat cloud phone system augmented by an expanding AI layer: AI Voice Agent for autonomous 24/7 call handling, AI Messaging Agent for text automation, AI Assist for real-time coaching and transcription, and AI Call Summaries and AI Trending Topics for conversation intelligence. Underlying technical capabilities include custom speech models, turn detection, interruption handling, and latency management (via the Vogent acquisition), as well as cross-channel deal intelligence, deal scoring, and automated CRM workflows (via the Piper AI acquisition). The platform holds SOC 2 Type II, GDPR, and HIPAA certifications, enabling enterprise and regulated-vertical adoption.
Aircall operates a recurring SaaS revenue model with tiered per-seat pricing ($30–50/license/month for SMB-focused plans), an AI features add-on at $9/user/month, and a Salesforce Voice integration add-on at $30/user/month, supplemented by freemium AI Voice Agent minutes and a 7-day free trial. The company employs 501–1,000 staff, has surpassed $200 million in ARR as of 2026, and achieved unicorn status in June 2021 following a $120 million Series D led by Goldman Sachs Asset Management Growth Equity. Recent strategic moves — Vogent and Piper AI acquisitions, Ribbon Communications/AWS infrastructure partnership, and implementation partner expansion with AXIS Consulting and Unlimited Tech Solutions — point to a deliberate platform expansion from communications into revenue intelligence and AI-driven sales orchestration.
Aircall firmographics
Firmographics- Name
- Aircall
- Legal name
- Aircall
- Website
- https://aircall.io
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Aircall is an AI-powered cloud customer communications platform serving 23,000+ SMB and enterprise customers with unified voice, SMS, and WhatsApp capabilities, native integrations to 200+ CRM and helpdesk tools, and AI Voice Agent and AI Assist products.
- Ownership category
- akta.pro rank
Aircall industry classification
Industry- Product category
- Cloud Communications & Contact Center Software
- NAICS
- Wired and Wireless Telecommunications (except Satellite) (5171), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Telephone Interconnect Systems (7385), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industries
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK), Voice Calling (VoIP) Apps (BPAMACAC)
Keywords
Where Aircall is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Offices5 records
Markets served
Aircall business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Subscription (Per User/License): Monthly or annual subscription-based pricing per user/license with tiered plans including Professional and enterprise options. Additional AI features available as add-ons ($9/user/month).
- AI Feature Add-ons: Additional AI-powered features including sentiment analysis, call summaries, and action items available as per-user monthly add-ons on top of base subscription.
- Salesforce Voice Integration Add-on: $30/user/month additional add-on for Salesforce Voice integration, requiring Professional Plan and Salesforce Voice licenses.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | SMB-focused plan at competitive entry price |
| Per seat | Monthly | Professional Plan base tier |
| Per seat | Monthly | Salesforce Voice Integration add-on |
| Per seat | Monthly | AI Features add-on |
| Freemium | Monthly | AI Voice Agent promotional trial |
Go-to-market motion3 records
Distribution channels6 records
Marketing channels7 records
Aircall product offering
Product offeringCore offering
Aircall provides an AI-powered cloud-based phone system and customer communications platform that unifies voice, SMS, and WhatsApp channels with native integrations into 200+ CRM, help desk, and business tools. The platform includes autonomous AI Voice Agents for 24/7 call handling, AI Assist for real-time coaching and transcription, PowerDialer for outbound sales, IVR and intelligent call routing for inbound support, and AI Call Summaries and Trending Topics for analytics. It is sold primarily to SMBs, mid-market, and enterprise sales and customer support teams that need a multi-channel communications workspace with deep CRM workflow automation.
Product overview
Aircall is an AI-powered customer communications and intelligence platform combining cloud phone system capabilities with advanced AI features. The core platform unifies voice, SMS, WhatsApp, and messaging channels into one seamless workspace with native CRM integrations. Key products include the core Aircall cloud phone system, AI Voice Agent for autonomous 24/7 call handling, AI Messaging Agent for text automation, and AI Assist for real-time conversation coaching. Additional capabilities include PowerDialer for automated outbound dialing, IVR for intelligent routing, Call Center Analytics with AI-powered insights, and Aircall Workspace for collaborative team management. The platform integrates natively with major CRMs including Salesforce, HubSpot, Zendesk, and Pipedrive, and supports 200+ integrations total. Recent acquisitions of Vogent (AI voice technology) and Piper AI (revenue intelligence) extend capabilities into specialized voice AI and sales workflow automation.
Differentiator
Problem solved
Functional benefit
Products and services
- Aircall cloud phone system Core AI-powered cloud phone system and customer communications platform that unifies voice, SMS, and messaging channels with native CRM integrations, AI assistance, and automated workflow capabilities. Targeted at SMB, mid-market, and enterprise sales and support teams.
- AI Voice Agent Autonomous AI-powered voice agent that handles customer calls 24/7, identifying caller intent, gathering key details, resolving routine inquiries automatically, and escalating complex issues with full context to human agents. Includes 50 free monthly minutes and a 100-minute sign-up bonus for new users.
- AI Messaging Agent AI agent for text-based messaging channels that handles routine customer queries, provides instant responses, and escalates complex issues with full conversation context.
- AI Assist AI-powered conversation intelligence that supports teams during live calls with real-time coaching, suggested responses, sentiment analysis, transcription, and automated follow-up task creation.
- Aircall Workspace Dynamic and intelligent hub for customer communication and agent collaboration, launched October 2024 as a unified collaborative workspace within the Aircall platform.
- PowerDialer Automated outbound dialing feature that speeds up calling by automatically dialing numbers from imported contact lists without interruption, designed for high-volume outbound sales teams.
- Interactive Voice Response (IVR) Smart voice menu system that automatically routes customers to the correct team or agent on their first try based on menu selections.
- Call Center Analytics Analytics and reporting suite including real-time monitoring, SLA tracking, missed call analysis, call volume metrics, and advanced Analytics+ filtering for granular reporting.
- Salesforce Voice Integration Partnership integration bringing Aircall's voice capabilities directly into Salesforce Service Cloud and Sales Cloud consoles, including AI-powered transcription, sentiment analysis, and call summaries. Priced at $30/user/month as a Salesforce Voice add-on.
- Vogent AI Voice Technology (acquired) Acquired AI voice agent technology from Vogent that adds custom speech models, turn detection, interruption handling, and latency management capabilities to Aircall's AI Voice Agent platform.
- Piper AI Revenue Intelligence (acquired) Acquired revenue intelligence and agentic sales orchestration product from Piper AI, providing cross-channel deal intelligence, automated CRM workflows, and deal scoring that connects customer conversations across voice, video, email, SMS, WhatsApp, and field interactions into CRM updates and automated follow-up actions.
Quantifiable outcome
- 23% uplift in service level
- +6 more outcomes
Companies that use Aircall
Customer profileNamed customers10 records
Segments8 records
Ideal customer profiles3 records
Aircall technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration13 records
AI capability10 records
Feature6 records
Aircall partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- Unlimited Tech SolutionscoreUnlimited Tech Solutions expanded its partnership with Aircall to deliver new implementation packages integrating Aircall's AI-driven communication features with HubSpot. These offerings target mid-market and enterprise clients providing AI-driven tools including intelligent call routing, automated transcriptions, and real-time conversation insights with CRM integration.
- Ribbon CommunicationscoreRibbon Communications provides voice network security, advanced call routing, traffic monitoring, and STIR/SHAKEN compliance solutions deployed on AWS to enhance Aircall's global voice infrastructure. This partnership accelerates time-to-market, improves scalability, ensures French regulatory compliance, and eliminates data center maintenance costs while supporting Aircall's hypergrowth trajectory.
- Amazon Web Services (AWS)coreAircall deployed Ribbon Communications solutions on AWS cloud to enhance global communications infrastructure. The partnership enables dynamic scaling, faster time-to-market, regulatory compliance in France, and elimination of data center maintenance costs.
- AXIS ConsultingminorAXIS Consulting partnered with Aircall to deliver services integrating telephony with CRM and workflow automation. The collaboration aims to improve call logging, data stability, and reporting for sales and support teams through the RISE methodology.
- PipedrivecoreAXIS Consulting launched RevSync automation framework connecting Pipedrive, PandaDoc, Calendly, Aircall, and Zapier to streamline revenue operations. This automates lead capture, meeting scheduling, and CRM data management across the ecosystem.
Scale indicators6 records
Recent moves6 records
Expansion highlights6 records
Aircall competitors and assessment
Company assessmentDirect peers
- Vonage (Ericsson): Vonage, now part of Ericsson, provides cloud communications including voice, SMS, and contact center APIs. It competes with Aircall in cloud telephony and contact center, particularly for businesses needing programmable communications and global reach.
- Genesys: Genesys is a major CCaaS and customer experience platform provider with cloud (Genesys Cloud) and on-premises offerings. It is one of the largest incumbents competing with Aircall across enterprise and SMB, recently investing heavily in AI-driven agent assistance and orchestration.
- Talkdesk: Talkdesk is a cloud contact center vendor targeting mid-market and enterprise with AI-powered routing, workforce engagement, and CRM integrations. It is a close direct competitor to Aircall in the CCaaS space, particularly for AI-led customer service automation.
- 8x8: 8x8 provides cloud voice, contact center, video, and chat as an integrated UCaaS+CCaaS platform. It is a direct competitor to Aircall across SMB and mid-market, with overlapping AI features and CRM integrations.
- RingCentral: RingCentral is a leading cloud communications and contact center (CCaaS) provider offering voice, video, and messaging with deep CRM integrations. It is the closest large-scale direct competitor to Aircall, serving SMB through enterprise with overlapping feature sets including AI-powered assistance and a per-seat SaaS model.
- Dialpad: Dialpad is an AI-powered cloud communications and contact center platform with native AI voice agents, real-time transcription, and CRM integrations. It is one of the closest direct competitors to Aircall, with similar AI-first positioning, per-seat pricing, and SMB-to-enterprise motion.
- Five9: Five9 is a pure-play cloud contact center software vendor focused on inbound, outbound, and blended customer service. It competes head-to-head with Aircall in CCaaS, particularly in mid-market and enterprise segments, with its own AI suite (Genius AI) and CRM integrations.
- CloudTalk: CloudTalk is a cloud-based phone system and call center software targeting SMBs with CRM integrations, PowerDialer, IVR, and analytics. It is a direct competitor in Aircall's SMB heartland, offering a similar per-seat pricing and CRM integration story.
Broad incumbents
- Salesforce (Service Cloud / Einstein): Salesforce is Aircall's largest integration partner but also a potential competitor through Service Cloud Voice and Einstein AI conversation intelligence. Salesforce's ability to bundle or natively replicate Aircall's capabilities is a structural risk to Aircall's CRM-anchored differentiation.
- Zoom: Zoom has expanded its broad UCaaS platform into contact center (Zoom Contact Center) and AI-first features (Zoom AI Companion, Zoom Virtual Agent). It competes with Aircall through broader communications suites that include voice at attractive bundle pricing, particularly threatening Aircall's enterprise expansion.
Market position
Strengths5 records
Weaknesses3 records
Competitive moat6 records
Key risks5 records
Key highlights7 records
Customer concentration
Aircall social profiles
Digital presenceAircall compliance and trust
Trust signalCompliance3 records
Aircall financial estimates
Financial estimateRevenue estimate
Valuation estimate
Aircall leadership team
Management profileNumber of profiles
Profiles12 records
Aircall subsidiaries and ownership
Company hierarchySubsidiaries2 records
Aircall funding detail
Funding detailFunding overview
Funding rounds9 records
Investors22 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Aircall M&A and investment
M&A and investmentM&A2 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Aircall
What does Aircall do?
Aircall provides an AI-powered cloud-based phone system and customer communications platform that unifies voice, SMS, and WhatsApp channels with native integrations into 200+ CRM, help desk, and business tools. The platform includes autonomous AI Voice Agents for 24/7 call handling, AI Assist for real-time coaching and transcription, PowerDialer for outbound sales, IVR and intelligent call routing for inbound support, and AI Call Summaries and Trending Topics for analytics. It is sold primarily to SMBs, mid-market, and enterprise sales and customer support teams that need a multi-channel communications workspace with deep CRM workflow automation.
Is Aircall a public or private company?
Aircall is a private company. It is classified as venture growth investor backed and is currently operating.
When was Aircall founded?
Aircall was founded in 2014. It employs 501 to 1,000 people.
Where is Aircall based?
Aircall is headquartered in New York, United States, in the North America region.
How does Aircall make money?
Three revenue lines are on record. SaaS Subscription (Per User/License) is the primary driver. The others are AI Feature Add-ons and salesforce Voice Integration Add-on.
Who are Aircall's main competitors?
Direct peers on record are Vonage (Ericsson), Genesys, Talkdesk, 8x8, RingCentral, Dialpad, Five9 and CloudTalk. Broad incumbents are Salesforce (Service Cloud / Einstein) and Zoom.
Does Aircall have an API?
Yes. Aircall provides a public API and webhook integration for developers to build custom integrations and automate workflows. The API enables programmatic access to call data, contacts, calls, users, and other Aircall resources. Developer documentation is at developer.aircall.io.
What industry is Aircall in?
Aircall's product category is Cloud Communications & Contact Center Software. Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation). Its NAICS code is 5171 and its SIC code is 7385.