Mobile Klinik
Mobile Klinik is a Canadian electronics repair and certified pre-owned device retailer operating 120+ storefronts nationwide as a TELUS subsidiary, serving individual consumers and businesses with smartphone/tablet repairs, refurbished device sales, trade-ins, and TELUS/Koodo carrier activations.
- Company typePrivate
- Founded2009
- HeadquartersToronto, Canada
- Headcount251–500
- GTM typeB2C
- OfferingServices
What Mobile Klinik does
Mobile Klinik, legally Mobile Service Center Canada Limited and operated under TELUS Retail Limited, is a Canadian electronics repair and certified pre-owned device retailer founded in 2009 and headquartered in Toronto. The company operates 120+ retail storefronts across Canada, making it the largest national chain in the Canadian mobile device repair sector following its January 2023 acquisition of uBreakiFix Canada. Its core offerings include smartphone, tablet, game console, and computer repair services performed by Apple-, Samsung-, and Google-certified technicians using OEM parts, with most repairs completed same-day in-store. It also sells certified pre-owned smartphones that pass a proprietary 64-point inspection process, backed by a 1-year warranty and no-blacklist guarantee, and operates a device trade-in program with instant quotes.
The business generates revenue across multiple streams: per-transaction repair fees, hardware sales of certified pre-owned devices, trade-in spreads, carrier activation commissions from affiliated TELUS and Koodo plans, Affirm-based financing transaction fees, and Protection Bundle+ accessory sales with attached 24-month warranty. Distribution combines physical retail (120+ storefronts), an e-commerce storefront at shop.mobileklinik.ca, mail-in repair service, a franchise program, and a dedicated Business Services channel for corporate accounts. Supporting products include a Device Checkup mobile app on iOS and Android and conversational AI chatbot support for customer interactions. The company holds R2v3 responsible recycling certification and maintains AODA/WCAG and PIPEDA compliance.
Mobile Klinik's go-to-market is a hybrid product-led/direct-to-consumer retail model, leveraging TELUS family traffic for carrier activations and device financing (Koodo Happy Tab, TELUS Easy Payment) as core conversion mechanics. Its primary customer is the individual Canadian consumer seeking affordable repair or device replacement, with a secondary corporate segment for fleet device management. The company positions on certified quality, Canadian ownership, and sustainability messaging, using its nationwide footprint, OEM-certified technicians, and standardized refurbishment process as its principal competitive differentiators against fragmented independent repair shops.
Mobile Klinik firmographics
Firmographics- Name
- Mobile Klinik
- Legal name
- Mobile Service Center Canada Limited
- Website
- https://mobileklinik.ca
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Mobile Klinik is a Canadian electronics repair and certified pre-owned device retailer operating 120+ storefronts nationwide as a TELUS subsidiary, serving individual consumers and businesses with smartphone/tablet repairs, refurbished device sales, trade-ins, and TELUS/Koodo carrier activations.
- Ownership category
- akta.pro rank
Mobile Klinik industry classification
Industry- Product category
- Consumer Electronics Repair Services
- akta.pro primary industry
- Mobile Device Repair & Aftermarket Services (Repair, Parts, Insurance/Warranty) (CRACALAI)
Keywords
Where Mobile Klinik is headquartered
LocationHeadquarters
- HQ city
- Toronto
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
Mobile Klinik business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D
Revenue model
- Device Repair Services: Professional smartphone, tablet, game console, and computer repair services. Revenue generated from repair fees for screen replacements, battery replacements, and other hardware repairs. Includes same-day in-store service and mail-in repair options.
- Certified Pre-Owned Device Sales: Sale of refurbished/pre-owned smartphones and tablets that have passed 64-point inspection. Devices backed by 1-year warranty and include no-blacklist guarantee.
- Device Trade-In: Mobile Klinik purchases used devices from customers, providing instant quotes and payments. Trade-in value can be applied as credit toward certified pre-owned purchases or new repairs.
- Phone Plan Activation: Carrier partnerships with TELUS and Koodo for phone plan activation. Earns commissions or revenue share from carrier activations, with $50 sustainability credits offered to customers.
- Protection Bundle+: Protective case and screen protector bundle with 24-month accidental screen damage warranty. Sold as add-on to device purchases or separately.
- Repair Financing: Financing for repairs and devices provided through Affirm partnership. Mobile Klinik earns transaction fees; financing terms governed by Affirm agreements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Certified Pre-Owned iPhone 15 from $359 (with carrier activation and trade-in) |
| Unit Pricing | Pay-as-you-go | Certified Pre-Owned Samsung Galaxy S24 from $279 (with carrier activation and trade-in) |
| Unit Pricing | Pay-as-you-go | $0 Phone Repairs (with carrier activation and trade-in) |
| Subscription | Monthly | $10/month Certified Pre-Owned iPhone 15 (Koodo/TELUS installment) |
| Other | Monthly | Repair Financing through Affirm |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels6 records
Mobile Klinik product offering
Product offeringCore offering
Mobile Klinik is a Canadian mobile device repair and certified pre-owned device retailer operating 120+ retail locations across Canada, offering professional smartphone, tablet, game console, and computer repair services backed by manufacturer-certified technicians (Apple, Samsung, Google) and a limited lifetime parts guarantee. The company also sells certified pre-owned devices that have passed a 64-point inspection with a 1-year warranty, processes device trade-ins, and activates TELUS and Koodo phone plans in-store with $50 sustainability credits toward new device purchases.
Product overview
Mobile Klinik is a Canadian-owned electronics repair and certified pre-owned device retailer operating as a physical retail chain with 120+ locations across Canada. The company operates as a unified retail-and-service model combining repair services, device sales, and carrier activation. Core offerings include professional cell phone repairs (iPhone, Samsung, Google Pixel, tablets, game consoles, computers), certified pre-owned device sales (Apple, Samsung, Google, Motorola), device trade-in services, and phone plan activation through TELUS and Koodo carriers. Supporting products include the Mobile Klinik Device Checkup app, Mobile Klinik Protection Bundle+ (protective accessories with warranty), business account services, and mail-in repair options. The portfolio is unified under the Mobile Klinik brand, positioning the company as a one-stop shop for device lifecycle management.
Differentiator
Problem solved
Functional benefit
Products and services
- Smartphone Repair Services
Quantifiable outcome
- Certified pre-owned phones undergo 64-point inspection to ensure like-new functionality
Companies that use Mobile Klinik
Customer profileNamed customers2 records
Segments2 records
Ideal customer profiles2 records
Mobile Klinik technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability2 records
Feature4 records
Mobile Klinik partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core.
- uBreakiFix Canada Inc.coreIn January 2023, Mobile Klinik acquired uBreakiFix Canada Inc.'s operations to expand its nationwide repair network and consolidate market leadership in Canada. This strategic acquisition significantly expanded Mobile Klinik's retail footprint and market position in the Canadian electronics repair sector.
- TELUScoreTELUS is the parent/affiliate company of Mobile Klinik. Mobile Klinik is operated by TELUS Retail Limited and Mobile Service Center Canada Limited, both part of the TELUS family of brands including TELUS, Koodo, and Public Mobile.
- KoodocoreKoodo is a TELUS subsidiary brand offering post-paid mobility plans. Mobile Klinik offers Koodo phone plan activations with promotional bill credits ($50 sustainability credit) and device financing through Koodo Happy Tab installment payments.
- ApplecoreApple-certified technicians provide iPhone and iPad repairs using Apple OEM parts. Apple OEM parts repairs come with a 90-day guarantee. Apple products are featured in certified pre-owned inventory.
- SamsungcoreSamsung-certified technicians provide Galaxy smartphone repairs. Samsung devices featured in certified pre-owned inventory.
- GooglecoreGoogle-certified technicians provide Pixel smartphone repairs. Google Pixel devices featured in certified pre-owned inventory.
Scale indicators2 records
Recent moves6 records
Expansion highlights6 records
Mobile Klinik competitors and assessment
Company assessmentEmerging players
- Back Market: Online-first refurbished electronics marketplace selling certified pre-owned smartphones and tablets with warranty. Competes with Mobile Klinik's CPO channel on refurbished device demand, though pure-play online versus Mobile Klinik's physical retail model.
- iSmash: UK-based while-you-wait smartphone and tablet repair chain with same-day in-store service model. Comparable on repair speed, walk-in retail, and certified pre-owned offerings, though operating in a different geography.
Direct peers
- uBreakiFix: uBreakiFix is the US-based parent of uBreakiFix Canada, whose Canadian operations Mobile Klinik acquired in January 2023. Operates the largest dedicated smartphone and electronics repair franchise in North America with the same core offering — screen, battery, and device repairs plus accessories — making it the closest direct comparable for Mobile Klinik's US footprint and franchise economics.
- The Phone Repair Shop: Canadian multi-location smartphone and tablet repair chain operating in the same geographic market as Mobile Klinik. Comparable on core repair services, walk-in retail model, and Canadian carrier-adjacent customer base.
- CPR Cell Phone Repair: CPR is one of the largest independent mobile device repair franchises in North America, offering same-day repairs, pre-owned device sales, and accessories. Directly comparable to Mobile Klinik on store-level service mix, technician certification, and franchise growth model.
- Batteries Plus: US franchise chain offering device repair (phones, tablets, laptops), battery replacement, and pre-owned device sales in physical retail locations. Overlaps Mobile Klinik on core repair services, battery replacement, and CPO merchandising.
Broad incumbents
- Best Buy (Geek Squad): Best Buy's Geek Squad offers smartphone and tablet repair and trade-in alongside its broader consumer electronics retail footprint in Canada. Comparable on the repair service line and CPO/trade-in mechanics, though it operates as a broad-line electronics retailer rather than a dedicated repair chain.
- Samsung Experience Stores / Authorized Service: Samsung's branded retail and authorized service network in Canada provides OEM Galaxy repairs and certified pre-owned Galaxy devices. Competes head-to-head on Samsung repair volume and CPO inventory.
- Apple Authorized Service Providers: Apple's own retail stores and authorized service provider network deliver iPhone and iPad repairs using OEM parts with manufacturer-backed guarantees. Directly competes for repair share on Apple devices, which represent a significant share of Mobile Klinik's volume.
Regional players
- The Wireless Source / Carrier Stores: TELUS and Koodo-branded carrier retail stores (operated alongside Mobile Klinik under TELUS Retail Limited) sell new devices, accessories, and trade-ins. Overlaps on carrier activation and device trade-in economics, though focused on new-device sales rather than repair and CPO.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Mobile Klinik social profiles
Digital presenceMobile Klinik compliance and trust
Trust signalCompliance5 records
Mobile Klinik financial estimates
Financial estimateRevenue estimate
Valuation estimate
Mobile Klinik leadership team
Management profileNumber of profiles
Profiles1 record
Mobile Klinik funding detail
Funding detailFunding overview
Funding rounds2 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Mobile Klinik M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Mobile Klinik
What does Mobile Klinik do?
Mobile Klinik is a Canadian mobile device repair and certified pre-owned device retailer operating 120+ retail locations across Canada, offering professional smartphone, tablet, game console, and computer repair services backed by manufacturer-certified technicians (Apple, Samsung, Google) and a limited lifetime parts guarantee. The company also sells certified pre-owned devices that have passed a 64-point inspection with a 1-year warranty, processes device trade-ins, and activates TELUS and Koodo phone plans in-store with $50 sustainability credits toward new device purchases.
Is Mobile Klinik a public or private company?
Mobile Klinik is a private company. It is classified as corporate owned and is currently operating.
When was Mobile Klinik founded?
Mobile Klinik was founded in 2009. It employs 251 to 500 people.
Where is Mobile Klinik based?
Mobile Klinik is headquartered in Toronto, Canada, in the North America region.
How does Mobile Klinik make money?
Six revenue lines are on record. Device Repair Services are the primary driver. The others are certified Pre-Owned Device Sales, device Trade-In, phone Plan Activation, protection Bundle+ and repair Financing.
Who are Mobile Klinik's main competitors?
Emerging players on record are Back Market and iSmash. Direct peers are uBreakiFix, The Phone Repair Shop, CPR Cell Phone Repair and Batteries Plus. Broad incumbents are Best Buy (Geek Squad), Samsung Experience Stores / Authorized Service and Apple Authorized Service Providers. The Wireless Source / Carrier Stores is listed as a regional player.
Does Mobile Klinik have an API?
No public API is recorded for Mobile Klinik.
What industry is Mobile Klinik in?
Mobile Klinik's product category is Consumer Electronics Repair Services. Its primary akta.pro industry code is CRACALAI, Mobile Device Repair & Aftermarket Services (Repair, Parts, Insurance/Warranty).