What Clinicy does

Clinicy is a Saudi Arabia-based healthtech company founded in 2016 and headquartered in Riyadh that operates an all-in-one SaaS clinic management platform purpose-built for the Saudi healthcare market. The platform unifies electronic medical records (Health Records), AI-powered appointment scheduling (SolidBooking), multi-branch operations, revenue cycle management (Claims RCMS), laboratory and radiology workflows, pharmacy dispensing, accounting, procurement, HR, inventory, and a patient engagement layer (ChatBot, Agent Inbox, WhatsApp Integration, Campaigns) into a single integrated system. Native ZATCA-compliant invoicing and NPHIES interoperability provide regulatory-grade integration with Saudi Arabia's tax authority and national health insurance exchange, respectively, which the company cites as a primary differentiator against point-solution competitors.

The company's AI capabilities are concentrated in patient-facing features: SolidBooking's no-show prediction and intelligent provider matching, behavior-based smart reminders, an AI co-pilot within the unified agent inbox, and a 24/7 generative chatbot for booking, FAQs, and invoice sharing. These features were informed by research conducted with over 1,500 patients who missed appointments, establishing a documented behavioral dataset that underpins the reminder and routing logic. The product surface is sold primarily to single-location and multi-branch healthcare clinics across Saudi Arabia, with case-study outcomes including 85% reductions in no-show rates, 567% appointment growth at Rance Clinics, and 256% booking growth at Dawali Clinic.

Clinicy monetizes via tiered SaaS subscriptions, supported by a product-led growth motion offering a free trial (up to 500 bookings/month, 5 practitioners, single branch) with no credit card required, complemented by direct enterprise sales engagement through WhatsApp and a 'Become a partner' channel program. The company has raised a total of approximately $5M+ in disclosed venture funding, including a $5M Series A led by Middle East Venture Partners in January 2024 and an early-stage round from Mad'a Investment Company in 2021. In October 2025, Clinicy entered a flagship strategic partnership with STC Group to integrate cloud technologies across the Saudi healthcare ecosystem.

Name

Clinicy

Legal name

Clinicy

Website

https://clinicy.com.sa

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

Clinicy is a Riyadh-based SaaS company that provides an all-in-one, ZATCA- and NPHIES-integrated clinic management platform — including EMR, AI-powered booking, RCM, ERP modules, and patient engagement tools — to single-location and multi-branch healthcare clinics across Saudi Arabia.

Ownership category

akta.pro rank

Product category

Healthcare Practice Management Software

NAICS

Offices of Physicians (6211)

SIC

Services-Health Services (8000), Services-Prepackaged Software (7372)

akta.pro primary industry

Specialty Pharmacy & Complex Therapy Management Platforms (HLACAKAG)

akta.pro secondary industry

Provider/Health-System Telehealth + In-House/Owned Pharmacy Integration (HLALAIAB)

Keywords

• Clinic management software
• Electronic medical records
• Patient engagement platform
• Revenue cycle management
• Healthcare scheduling software

Headquarters

HQ city

Riyadh

HQ country

Saudi Arabia

HQ region

Middle East

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription: Subscription-based SaaS model providing clinics access to the all-in-one clinic management platform including appointment scheduling, EMR, billing, claims processing, and patient engagement tools. Pricing likely tiered based on clinic size and features used.
2. Free Trial with Upsell: Product-led growth motion with free trial period (up to 500 bookings/month, 5 practitioners, single branch) designed to demonstrate value before conversion to paid subscription tiers.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Clinicy is a cloud-based, all-in-one clinic management SaaS platform purpose-built for healthcare providers in Saudi Arabia, unifying Electronic Medical Records (EMR), AI-powered appointment scheduling (SolidBooking), billing and ZATCA-compliant invoicing, claims/revenue cycle management (RCMS), lab and radiology, pharmacy, and a multi-channel patient engagement suite (ChatBot, Agent Inbox, WhatsApp, Campaigns). It serves single-location clinics as well as multi-branch healthcare groups, with native integration to Saudi regulatory systems including ZATCA for tax compliance and NPHIES for health insurance interoperability.

Product overview

Clinicy is an all-in-one digital platform for modern clinics in Saudi Arabia, combining clinic management and patient engagement tools in a unified SaaS architecture. The platform's Clinic Management Suite includes Health Records (EMR), Solid Booking (AI-powered scheduling), Dashboard, Branches, Claims (RCM), Lab & Radiology, Pharmacy, and Invoicing modules. The ERP layer adds Accounting, Procurement, Human Resources, and Inventory for financial and operational management. Patient Engagement Tools include ChatBot, Agent Inbox, WhatsApp Integration, and Campaigns for multi-channel patient communication. All modules are fully integrated with ZATCA for tax compliance and NPHIES for health insurance processing.

Differentiator

Problem solved

Functional benefit

Brands

• SolidBooking: AI-powered intelligent booking engine that reduces no-shows, fills calendars, and provides patients with a frictionless modern booking experience
• Clinicy Academy

Products and services

• Health Records (EMR) Secure, centralized Electronic Medical Records module providing comprehensive patient data including medical history, allergies, conditions, and documentation to support clinical decision making and compliance for clinics in Saudi Arabia.
• Solid Booking AI-powered intelligent booking engine that reduces patient no-shows by up to 85%, fills calendars with high-value visits, and provides patients frictionless multi-channel appointment scheduling via website widget, mobile app, WhatsApp, or campaign links. Includes smart waitlist management and behavior-based reminders.
• Dashboard Real-time insights into clinic performance, patient flow, and operational KPIs enabling clinic leaders to make data-driven decisions.
• Branches (Multi-Branch Management) Centralized oversight module for managing operations across multiple clinic locations from a single command center, including scheduling, staffing, financials, and KPIs with location-based access controls.
• Claims (Revenue Cycle Management) Streamlined revenue cycle management with automated claims processing, tracking, and reconciliation to optimize reimbursement, integrated with NPHIES health insurance platform.
• Lab & Radiology Digitally integrated diagnostics module for digital test requests, status tracking, result uploads, and coordination between clinical and diagnostic workflows.
• Pharmacy Prescription management and real-time inventory tracking module for safer, smoother dispensing, connected to prescribing and dispensing workflows across doctors, pharmacists, and patients.
• Invoicing ZATCA-compliant billing, reporting, and invoicing tools with automated billing triggers, refund processing, and multi-branch support for Saudi clinics.
• Procurement Supply chain management module for automating purchase requests, vendor management, approval workflows, purchase order generation, and invoice matching.
• Human Resources (HR) Employee lifecycle management including staff profiles, shift scheduling, attendance tracking, leave management, payroll integration, and performance overview.
• Inventory Real-time stock control across all clinic locations with automated updates, reorder alerts, stock transfers, usage logs, batch/expiry management, and multi-location tracking.
• Accounting Financial management module for tracking income, expenses, and profitability across branches in real time.
• ChatBot AI-powered 24/7 digital assistant automating appointment booking, FAQs, invoice sharing, and reminders through WhatsApp, website widget, or social channels.
• Agent Inbox Unified inbox consolidating WhatsApp, website chat, and social messages with lead conversion from ads, patient profile access, smart assignment, and AI co-pilot assistance.
• WhatsApp Integration Official WhatsApp Business integration for appointment reminders, smart notifications, two-way conversations, marketing campaigns, and secure patient communication.
• Campaigns Patient engagement tool for delivering personalized SMS and WhatsApp messages, promotional campaigns, and health awareness communications.

Quantifiable outcome

• 85% reduction in no-shows
• +8 more outcomes

Named customers11 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability5 records

Feature10 records

Partnerships

One partnership is on record.

• STC GroupflagshipTechnology or Integration · 28 October 2025Strategic partnership announced on October 28, 2025, to accelerate healthcare digital transformation by integrating advanced cloud technologies to enhance and innovate patient care within a unified digital ecosystem. STC (Saudi Telecom Company) is Saudi Arabia's largest telecommunications provider.

Scale indicators12 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Athenahealth: US-based cloud EHR and practice-management SaaS serving ambulatory clinics. Closely comparable on business model (cloud SaaS for clinics), product breadth (EHR + RCM + patient engagement), and target buyer (independent and group practices).
• eClinicalWorks: Ambulatory EHR and practice-management platform serving thousands of independent practices and clinics globally. Comparable product scope (EHR, RCM, patient portal) and SMB/mid-market clinic GTM.
• NextGen Healthcare: EHR and practice-management SaaS focused on ambulatory specialty practices and multi-site groups. Comparable on integrated EHR + RCM + patient engagement offering and multi-branch operational complexity.
• Tebra (Kareo + PatientPop): All-in-one practice growth and clinical platform built for independent practices — EHR, billing, scheduling, and patient engagement. Closely analogous PLG-to-paid motion targeting small clinics.
• Doctoralia (Docplanner Group): Global clinic SaaS and patient-booking platform operating across Europe, LatAm, and MENA. Comparable in combining patient booking/engagement with clinic software, and one of the few peers with real MENA presence.
• Practice Fusion: Cloud-based ambulatory EHR platform historically known for its free-trial-driven PLG motion. Closely mirrors Clinicy's freemium acquisition strategy into independent physician offices.

Emerging players

• Vezeeta: MENA-focused healthtech with doctor booking, telehealth, and clinic-management offerings. Direct regional competitor in Saudi/Egypt with overlapping clinic-software ambitions but stronger patient-side brand.
• Altibbi: Largest Arabic telehealth and digital health content platform in MENA. Comparable regional footprint and healthcare-tech orientation; competes more on patient access than on clinic operations.

Broad incumbents

• Oracle Health (Cerner): Global incumbent in EHR/clinical systems now under Oracle, actively pursuing large MENA hospital contracts under Saudi Vision 2030. Represents the enterprise-level competitive threat Clinicy faces as it moves upmarket.
• Epic Systems: Dominant US EHR vendor expanding into global markets including the Middle East. Serves as the upper-bound benchmark for clinical-system depth and the most likely competitor for flagship Saudi enterprise deals.

Market position

Strengths6 records

Weaknesses6 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds3 records

Investors5 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Clinicy