Doxee
Doxee is an Italian-listed enterprise software vendor that builds an AI-powered, cloud-native Customer Communications Management (CXM) platform serving large organizations in banking, insurance, utilities, telecom, and public sector across Europe.
- Company typePublic
- Founded2001
- HeadquartersFort Lauderdale, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Doxee does
Doxee S.p.A. is an Italian-headquartered enterprise software vendor specializing in Customer Communications Management (CCM) and Customer Experience Management (CXM), founded in 2001 and listed on Euronext Growth Milan (ticker: DOX). The company builds the Doxee Platform, an AI-powered, cloud-native, microservices-based, API-first platform that unifies design, orchestration, delivery, and analytics across channels (email, SMS, web, mobile, interactive video, paperless trust services). Differentiated proprietary components include the AI Foundation module, Pvideo interactive personalized video, the Endpoint Customer Journey Management multichannel distribution layer, the Doxee dx personalization layer, the Design/Automation/Insights modules, and the Hyperion sustainability-measurement tool; the platform is also distributed via sub-brands Babelee (video personalization) and ix Studio (video self-service).
Doxee firmographics
Firmographics- Name
- Doxee
- Legal name
- Doxee S.p.A.
- Website
- https://doxee.com
- Company type
- Public
- Founded year
- 2001
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Doxee is an Italian-listed enterprise software vendor that builds an AI-powered, cloud-native Customer Communications Management (CXM) platform serving large organizations in banking, insurance, utilities, telecom, and public sector across Europe.
- Ownership category
- akta.pro rank
Doxee industry classification
Industry- Product category
- Customer Communications Management (CCM) Software
- NAICS
- Custom Computer Programming Services (541511)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Customer Experience (CX) & Digital Experience (BPAHAEAC)
- akta.pro secondary industry
- Customer Experience (CX) & Voice-of-Customer Analytics (BPAHALAK)
Keywords
Where Doxee is headquartered
LocationHeadquarters
- HQ city
- Fort Lauderdale
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Doxee business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Subscription - Doxee Platform: Cloud-based subscription model for access to the Doxee Platform with modules for design, engagement, insights, automation, integration, and administration. Revenue generated through recurring subscription fees based on usage volumes, document counts, or user seats. Supports both vendor-hosted SaaS and customer-managed deployment options.
- Professional Services - Implementation & Integration: Fees for system integration, implementation consulting, and deployment services through certified partners and system integrators. Partners handle delivery, integration, and project management with Doxee providing technology platform and support.
- Managed Services: Optional fully managed services where Doxee handles ongoing operations, maintenance, and support for customers seeking outsourced communication management.
- Electronic Invoicing & Trust Services: Revenue from electronic invoicing, digital archiving, electronic signatures, and trust services for regulatory compliance in European markets.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise subscription with modular platform access |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels8 records
Doxee product offering
Product offeringCore offering
Doxee provides a cloud-native Customer Communications Management (CCM) and Customer Experience Management (CXM) platform that enables large enterprises to design, personalize, generate, and deliver multi-channel customer communications — including documents, interactive content, and personalized video (Pvideo) — at scale. The platform is augmented by an AI Foundation/Agentic AI Orchestrator, a Customer Data Management Hub, and a portfolio of modular products and solutions (OMNIA, Pweb Designer, ix Studio, Babelee, AI-Powered Customer Care, Electronic Invoicing & Trust Services) targeting regulated industries such as banking, insurance, utilities/energy, telecommunications, and the public sector.
Product overview
Doxee offers the Doxee Platform®, a unified cloud-native platform for Customer Communications Management (CCM) and Customer Experience Management (CXM). The platform consists of core modules including Document Experience, Interactive Experience, and Paperless Experience for electronic invoicing and trust services. Key capabilities include Pvideo® for interactive personalized video, Endpoint Customer Journey Management for multichannel distribution, and Doxee dx for personalized communications. The portfolio includes specialized solutions like Babelee video personalization, ix Studio for video self-service, and Pweb Designer for code-less interactive document creation. Recent AI-powered additions include OMNIA for accessible communications, AI-Powered Customer Care with Agentic AI orchestration, and Customer Data Management Hub (CDMH) for customer data platform capabilities.
Differentiator
Problem solved
Functional benefit
Brands
- Babelee: Video personalization platform for creating personalized videos for markets such as retail and fashion
- Doxee Platform
- Pvideo
- Hyperion
Products and services
- Doxee Platform Cloud-native, API-first CCM/CXM platform for enterprises to design, personalize, generate, and deliver multi-channel customer communications (documents, interactive content, video) at scale, with AI-driven personalization and customer journey orchestration.
- ix Studio Standalone Doxee portfolio product targeting creative agencies, enabling design and production of customer communications and interactive content experiences.
- Customer Data Management Hub (CDMH) Standalone customer data management hub that consolidates customer profiles and data to enable personalized, AI-driven multi-channel communications and customer journey orchestration within the Doxee ecosystem.
- Pweb Designer Standalone Doxee product targeted at SMEs for designing and delivering web-based, personalized customer communications.
- OMNIA Standalone product within the Doxee portfolio supporting multi-channel customer communication and engagement use cases for enterprise customers.
- Babelee Standalone Doxee portfolio product / sub-brand supporting dedicated customer communication and engagement scenarios.
- AI-Powered Customer Care Standalone Doxee product providing AI-powered customer care capabilities, leveraging the AI Foundation / Agentic AI Orchestrator for automated, personalized customer support and engagement.
- Electronic Invoicing & Trust Services Standalone Doxee solution providing electronic invoicing and trust services for compliant, legally valid digital invoicing — particularly relevant for regulated industries and public sector customers.
Quantifiable outcome
- Faster time-to-market for customer communications through AI-assisted content creation
- +3 more outcomes
Companies that use Doxee
Customer profileNamed customers8 records
Segments5 records
Ideal customer profiles5 records
Doxee technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability10 records
Feature8 records
Doxee partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core and strategic.
- Bayern LBcoreStrategic partnership with Bayern LB, a German commercial bank headquartered in Munich, to implement the Doxee Platform Customer Communications Management solution. Doxee will replace Bayern LB's existing CCM system to modernize the bank's document management and enable personalized, multichannel communications. The collaboration represents a strategic step in Bayern LB's digitalization strategy, leveraging data-driven customer experience tools to improve operational efficiency.
- swb AGcoreStrategic partnership with swb AG, Germany's leading energy and telecommunications service provider based in Bremen, to digitalize customer communication. The partnership will deploy Doxee's CCM solutions in SaaS mode, integrated with SAP CX solutions. This collaboration represents a significant step in swb AG's digitalization strategy aimed at enhancing customer experience, satisfaction, and retention through omnichannel communication and automated document generation.
- Infinica GmbHcoreDoxee signed an agreement to acquire a 90% stake in Infinica GmbH, an Austrian company specializing in Customer Communications Management software, with an option for the remaining 10%. This strategic acquisition aims to strengthen Doxee's position as a European technology leader in digital customer experience and CCM fields.
- SalesforcecoreTechnology partnership providing certified integration between Doxee Platform and Salesforce CRM systems. Doxee is available on Salesforce AppExchange and provides seamless data flow between customer communications and CRM platforms.
- SAPcoreTechnology partnership with SAP with pre-built connectors for integration with SAP CX and other SAP enterprise systems. Doxee Platform integrates seamlessly with SAP ecosystem for unified customer communication management.
- MicrosoftcoreTechnology partnership providing integration with Microsoft Dynamics 365 and availability on Microsoft AppSource. Doxee Document Generation and Customer Communication Management solutions available through Microsoft's marketplace for enterprise customers.
- AWS (Amazon Web Services)coreCloud infrastructure partnership with AWS providing the foundation for Doxee's cloud-native platform deployment. Doxee Platform runs on AWS infrastructure enabling scalability, reliability, and global reach.
- Google Cloud Platform (GCP)coreCloud infrastructure partnership with Google Cloud providing alternative deployment options for Doxee Platform. Supports multi-cloud strategy for enterprise customers with specific cloud preferences.
- ZuorastrategicTechnology partnership with Zuora for integration with subscription billing and revenue management platforms, enabling seamless communication capabilities within subscription lifecycle management.
- Peppol NetworkcoreDoxee is certified as Peppol Access Point Provider and Service Metadata Publisher, accredited by both AgID (Peppol authority for Italy) and NSO. Manages sending and receiving procedures for Italian and European public administrations through Peppol channel.
- Regione Emilia RomagnastrategicRegional government partnership providing funding support for multiple R&D projects including OMNIA (AI-powered accessibility), AI-Powered Customer Care, PWD (Pweb Designer), CDMH (Customer Data Management Hub), DXP (Digital Experience Platform), TETI (digital preservation), and ix Studio (video personalization). Total project value exceeds €8.5 million with government grants of approximately €3.9 million.
Scale indicators6 records
Recent moves8 records
Expansion highlights6 records
Doxee competitors and assessment
Company assessmentDirect peers
- Quadient: French-headquartered vendor of Customer Communications Management and Customer Experience Management solutions serving banking, insurance, utilities, and public sector — directly comparable to Doxee in product offering, target verticals, and European-regulated go-to-market.
- Smart Communications: Specialist CCM vendor (formerly SmartDX) focused on regulated industries including financial services and insurance; competes head-to-head with Doxee in cloud CCM and customer journey use cases.
- Cincom Systems: Established CCM/Customer Communications Management vendor whose document generation and omnichannel delivery capabilities overlap directly with Doxee Platform modules.
- Messagepoint: Cloud-native CCM/CXM focused on content management and customer journey orchestration for regulated enterprises; comparable in customer profile and modular architecture to Doxee.
Broad incumbents
- OpenText: Large enterprise software incumbent that owns Exstream CCM and a broader information management portfolio; competes with Doxee in the AnyPrem CCM and CXM categories with much greater scale and breadth.
- Precisely: Enterprise data integrity and communication/workflow vendor (formerly Pitney Bowes Software/Spectrum) overlapping with Doxee in regulated-vertical customer communications.
- Kofax (Tungsten Automation): Intelligent automation and document/communication processing vendor that competes with Doxee in regulated industries' document generation and customer-communications workflows.
- Adobe (Experience Cloud): Large incumbent whose Experience Manager, Marketo, and document/communication stack overlaps with Doxee's omnichannel and personalization positioning at the high end of the market.
- Pegasystems (Pega): Enterprise low-code and customer engagement platform with CCM-adjacent communications orchestration capabilities competing for the same regulated-enterprise CX budgets.
Regional players
- TOPPAN Digital: Japanese-headquartered CCM and customer communications vendor with European presence; comparable in scope of CCM/CXM offering but primarily serving Asia-Pacific customers rather than Europe directly.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Doxee social profiles
Digital presenceDoxee compliance and trust
Trust signalCompliance10 records
Doxee financial estimates
Financial estimateRevenue estimate
Valuation estimate
Doxee leadership team
Management profileNumber of profiles
Profiles7 records
Doxee subsidiaries and ownership
Company hierarchySubsidiaries3 records
Doxee funding detail
Funding detailFunding overview
Funding rounds3 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Doxee M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Doxee
What does Doxee do?
Doxee provides a cloud-native Customer Communications Management (CCM) and Customer Experience Management (CXM) platform that enables large enterprises to design, personalize, generate, and deliver multi-channel customer communications — including documents, interactive content, and personalized video (Pvideo) — at scale. The platform is augmented by an AI Foundation/Agentic AI Orchestrator, a Customer Data Management Hub, and a portfolio of modular products and solutions (OMNIA, Pweb Designer, ix Studio, Babelee, AI-Powered Customer Care, Electronic Invoicing & Trust Services) targeting regulated industries such as banking, insurance, utilities/energy, telecommunications, and the public sector.
Is Doxee a public or private company?
Doxee is a public company. It is classified as public and is currently operating.
When was Doxee founded?
Doxee was founded in 2001. It employs 101 to 250 people.
Where is Doxee based?
Doxee is headquartered in Fort Lauderdale, United States, in the North America region.
How does Doxee make money?
Four revenue lines are on record. SaaS Subscription - Doxee Platform is the primary driver. The others are professional Services - Implementation & Integration, managed Services and electronic Invoicing & Trust Services.
Who are Doxee's main competitors?
Direct peers on record are Quadient, Smart Communications, Cincom Systems and Messagepoint. Broad incumbents are OpenText, Precisely, Kofax (Tungsten Automation), Adobe (Experience Cloud) and Pegasystems (Pega). TOPPAN Digital is listed as a regional player.
Does Doxee have an API?
Yes. The Doxee Platform offers open REST APIs and pre-built connectors for system integration. Certified marketplace apps and open APIs enable integration with enterprise systems including Salesforce, SAP, Microsoft Dynamics 365, and other business applications.
What industry is Doxee in?
Doxee's product category is Customer Communications Management (CCM) Software. Its primary akta.pro industry code is BPAHAEAC, Customer Experience (CX) & Digital Experience, with a secondary code of BPAHALAK, Customer Experience (CX) & Voice-of-Customer Analytics. Its NAICS code is 541511 and its SIC code is 7372.