Doxee

What Doxee does

Doxee S.p.A. is an Italian-headquartered enterprise software vendor specializing in Customer Communications Management (CCM) and Customer Experience Management (CXM), founded in 2001 and listed on Euronext Growth Milan (ticker: DOX). The company builds the Doxee Platform, an AI-powered, cloud-native, microservices-based, API-first platform that unifies design, orchestration, delivery, and analytics across channels (email, SMS, web, mobile, interactive video, paperless trust services). Differentiated proprietary components include the AI Foundation module, Pvideo interactive personalized video, the Endpoint Customer Journey Management multichannel distribution layer, the Doxee dx personalization layer, the Design/Automation/Insights modules, and the Hyperion sustainability-measurement tool; the platform is also distributed via sub-brands Babelee (video personalization) and ix Studio (video self-service).

Name

Doxee

Legal name

Doxee S.p.A.

Website

https://doxee.com

Company type

Public

Founded year

2001

Operating status

Operating

Headcount range

101–250 employees

Short description

Doxee is an Italian-listed enterprise software vendor that builds an AI-powered, cloud-native Customer Communications Management (CXM) platform serving large organizations in banking, insurance, utilities, telecom, and public sector across Europe.

Ownership category

akta.pro rank

Product category

Customer Communications Management (CCM) Software

NAICS

Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Customer Experience (CX) & Digital Experience (BPAHAEAC)

akta.pro secondary industry

Customer Experience (CX) & Voice-of-Customer Analytics (BPAHALAK)

Keywords

• Customer communications management
• Document experience management
• Interactive video communications
• Electronic invoicing solutions
• Customer data management hub

Headquarters

HQ city

Fort Lauderdale

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription - Doxee Platform: Cloud-based subscription model for access to the Doxee Platform with modules for design, engagement, insights, automation, integration, and administration. Revenue generated through recurring subscription fees based on usage volumes, document counts, or user seats. Supports both vendor-hosted SaaS and customer-managed deployment options.
2. Professional Services - Implementation & Integration: Fees for system integration, implementation consulting, and deployment services through certified partners and system integrators. Partners handle delivery, integration, and project management with Doxee providing technology platform and support.
3. Managed Services: Optional fully managed services where Doxee handles ongoing operations, maintenance, and support for customers seeking outsourced communication management.
4. Electronic Invoicing & Trust Services: Revenue from electronic invoicing, digital archiving, electronic signatures, and trust services for regulatory compliance in European markets.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels8 records

Core offering

Doxee provides a cloud-native Customer Communications Management (CCM) and Customer Experience Management (CXM) platform that enables large enterprises to design, personalize, generate, and deliver multi-channel customer communications — including documents, interactive content, and personalized video (Pvideo) — at scale. The platform is augmented by an AI Foundation/Agentic AI Orchestrator, a Customer Data Management Hub, and a portfolio of modular products and solutions (OMNIA, Pweb Designer, ix Studio, Babelee, AI-Powered Customer Care, Electronic Invoicing & Trust Services) targeting regulated industries such as banking, insurance, utilities/energy, telecommunications, and the public sector.

Product overview

Doxee offers the Doxee Platform®, a unified cloud-native platform for Customer Communications Management (CCM) and Customer Experience Management (CXM). The platform consists of core modules including Document Experience, Interactive Experience, and Paperless Experience for electronic invoicing and trust services. Key capabilities include Pvideo® for interactive personalized video, Endpoint Customer Journey Management for multichannel distribution, and Doxee dx for personalized communications. The portfolio includes specialized solutions like Babelee video personalization, ix Studio for video self-service, and Pweb Designer for code-less interactive document creation. Recent AI-powered additions include OMNIA for accessible communications, AI-Powered Customer Care with Agentic AI orchestration, and Customer Data Management Hub (CDMH) for customer data platform capabilities.

Differentiator

Problem solved

Functional benefit

Brands

• Babelee: Video personalization platform for creating personalized videos for markets such as retail and fashion
• Doxee Platform
• Pvideo
• Hyperion

Products and services

• Doxee Platform Cloud-native, API-first CCM/CXM platform for enterprises to design, personalize, generate, and deliver multi-channel customer communications (documents, interactive content, video) at scale, with AI-driven personalization and customer journey orchestration.
• ix Studio Standalone Doxee portfolio product targeting creative agencies, enabling design and production of customer communications and interactive content experiences.
• Customer Data Management Hub (CDMH) Standalone customer data management hub that consolidates customer profiles and data to enable personalized, AI-driven multi-channel communications and customer journey orchestration within the Doxee ecosystem.
• Pweb Designer Standalone Doxee product targeted at SMEs for designing and delivering web-based, personalized customer communications.
• OMNIA Standalone product within the Doxee portfolio supporting multi-channel customer communication and engagement use cases for enterprise customers.
• Babelee Standalone Doxee portfolio product / sub-brand supporting dedicated customer communication and engagement scenarios.
• AI-Powered Customer Care Standalone Doxee product providing AI-powered customer care capabilities, leveraging the AI Foundation / Agentic AI Orchestrator for automated, personalized customer support and engagement.
• Electronic Invoicing & Trust Services Standalone Doxee solution providing electronic invoicing and trust services for compliant, legally valid digital invoicing — particularly relevant for regulated industries and public sector customers.

Quantifiable outcome

• Faster time-to-market for customer communications through AI-assisted content creation
• +3 more outcomes

Named customers8 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability10 records

Feature8 records

Partnerships

Eleven partnerships are on record, tiered core and strategic.

• Bayern LBcoreStrategic or Co-development Partner · 11 June 2025Strategic partnership with Bayern LB, a German commercial bank headquartered in Munich, to implement the Doxee Platform Customer Communications Management solution. Doxee will replace Bayern LB's existing CCM system to modernize the bank's document management and enable personalized, multichannel communications. The collaboration represents a strategic step in Bayern LB's digitalization strategy, leveraging data-driven customer experience tools to improve operational efficiency.
• swb AGcoreStrategic or Co-development Partner · 29 April 2025Strategic partnership with swb AG, Germany's leading energy and telecommunications service provider based in Bremen, to digitalize customer communication. The partnership will deploy Doxee's CCM solutions in SaaS mode, integrated with SAP CX solutions. This collaboration represents a significant step in swb AG's digitalization strategy aimed at enhancing customer experience, satisfaction, and retention through omnichannel communication and automated document generation.
• Infinica GmbHcoreStrategic or Co-development Partner · 13 September 2022Doxee signed an agreement to acquire a 90% stake in Infinica GmbH, an Austrian company specializing in Customer Communications Management software, with an option for the remaining 10%. This strategic acquisition aims to strengthen Doxee's position as a European technology leader in digital customer experience and CCM fields.
• SalesforcecoreTechnology or IntegrationTechnology partnership providing certified integration between Doxee Platform and Salesforce CRM systems. Doxee is available on Salesforce AppExchange and provides seamless data flow between customer communications and CRM platforms.
• SAPcoreTechnology or IntegrationTechnology partnership with SAP with pre-built connectors for integration with SAP CX and other SAP enterprise systems. Doxee Platform integrates seamlessly with SAP ecosystem for unified customer communication management.
• MicrosoftcoreTechnology or IntegrationTechnology partnership providing integration with Microsoft Dynamics 365 and availability on Microsoft AppSource. Doxee Document Generation and Customer Communication Management solutions available through Microsoft's marketplace for enterprise customers.
• AWS (Amazon Web Services)coreTechnology or IntegrationCloud infrastructure partnership with AWS providing the foundation for Doxee's cloud-native platform deployment. Doxee Platform runs on AWS infrastructure enabling scalability, reliability, and global reach.
• Google Cloud Platform (GCP)coreTechnology or IntegrationCloud infrastructure partnership with Google Cloud providing alternative deployment options for Doxee Platform. Supports multi-cloud strategy for enterprise customers with specific cloud preferences.
• ZuorastrategicTechnology or IntegrationTechnology partnership with Zuora for integration with subscription billing and revenue management platforms, enabling seamless communication capabilities within subscription lifecycle management.
• Peppol NetworkcoreTechnology or IntegrationDoxee is certified as Peppol Access Point Provider and Service Metadata Publisher, accredited by both AgID (Peppol authority for Italy) and NSO. Manages sending and receiving procedures for Italian and European public administrations through Peppol channel.
• Regione Emilia RomagnastrategicStrategic or Co-development PartnerRegional government partnership providing funding support for multiple R&D projects including OMNIA (AI-powered accessibility), AI-Powered Customer Care, PWD (Pweb Designer), CDMH (Customer Data Management Hub), DXP (Digital Experience Platform), TETI (digital preservation), and ix Studio (video personalization). Total project value exceeds €8.5 million with government grants of approximately €3.9 million.

Scale indicators6 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Quadient: French-headquartered vendor of Customer Communications Management and Customer Experience Management solutions serving banking, insurance, utilities, and public sector — directly comparable to Doxee in product offering, target verticals, and European-regulated go-to-market.
• Smart Communications: Specialist CCM vendor (formerly SmartDX) focused on regulated industries including financial services and insurance; competes head-to-head with Doxee in cloud CCM and customer journey use cases.
• Cincom Systems: Established CCM/Customer Communications Management vendor whose document generation and omnichannel delivery capabilities overlap directly with Doxee Platform modules.
• Messagepoint: Cloud-native CCM/CXM focused on content management and customer journey orchestration for regulated enterprises; comparable in customer profile and modular architecture to Doxee.

Broad incumbents

• OpenText: Large enterprise software incumbent that owns Exstream CCM and a broader information management portfolio; competes with Doxee in the AnyPrem CCM and CXM categories with much greater scale and breadth.
• Precisely: Enterprise data integrity and communication/workflow vendor (formerly Pitney Bowes Software/Spectrum) overlapping with Doxee in regulated-vertical customer communications.
• Kofax (Tungsten Automation): Intelligent automation and document/communication processing vendor that competes with Doxee in regulated industries' document generation and customer-communications workflows.
• Adobe (Experience Cloud): Large incumbent whose Experience Manager, Marketo, and document/communication stack overlaps with Doxee's omnichannel and personalization positioning at the high end of the market.
• Pegasystems (Pega): Enterprise low-code and customer engagement platform with CCM-adjacent communications orchestration capabilities competing for the same regulated-enterprise CX budgets.

Regional players

• TOPPAN Digital: Japanese-headquartered CCM and customer communications vendor with European presence; comparable in scope of CCM/CXM offering but primarily serving Asia-Pacific customers rather than Europe directly.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/doxeeinc
• YouTubeyoutube.com/doxee
• LinkedInlinkedin.com/company/doxee
• Xx.com/doxeeinc

Compliance10 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries3 records

Funding overview

Funding rounds3 records

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Doxee