GuardianVets

What GuardianVets does

GuardianVets is a private U.S. company founded in 2015 by John Dillon and headquartered in Evanston, Illinois. It provides a live after-hours veterinary answering and triage service staffed exclusively by U.S.-based Credentialed Veterinary Technicians (CVTs) with a minimum of 3-5 years of clinical experience. The service targets small animal, mixed animal, equine, and urgent care veterinary practices, handling inbound calls during nights and weekends to triage clinical concerns, answer client questions, book appointments, and escalate true emergencies to the on-call veterinarian. The company has triaged over 2.5 million after-hours cases and generated more than 100,000 appointment requests on behalf of its practice customers, and operates on a recurring subscription model with quote-based pricing.

Name

GuardianVets

Legal name

GuardianVets

Website

https://guardianvets.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

GuardianVets provides live after-hours veterinary triage and answering services staffed by U.S.-based Credentialed Veterinary Technicians, serving small animal, mixed animal, equine, and urgent care veterinary practices across the United States.

Ownership category

akta.pro rank

Product category

Veterinary After-Hours Triage Services

NAICS

Veterinary Services (54194)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Veterinary Telemedicine & Remote Care Services (AFAEANAJ)

Keywords

• Veterinary after-hours triage
• Veterinary answering service
• Pet care triage support
• Veterinary practice coverage
• After-hours veterinary calls

Headquarters

HQ city

Chicago

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Others

Revenue model

1. After-Hours Veterinary Answering Service: GuardianVets provides live veterinary answering service and triage coverage for veterinary practices during after-hours (nights and weekends). Services include expert veterinary triage, client question answering, appointment booking, and guiding pet owners to appropriate care levels. The service captures appointment opportunities and reduces unnecessary ER visits for partnered veterinary practices.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

GuardianVets provides a live, 24/7 after-hours veterinary answering and triage service for veterinary practices, staffed by U.S.-based Credentialed Veterinary Technicians with 3-5+ years of clinical experience. The service triages pet owner calls, answers clinical questions, books appointments, and directs true emergencies to the appropriate care level, with all interactions documented and synced directly into the practice's PIMS (Vetspire, Covetrus Avimark, IDEXX Cornerstone, Shepherd). It is sold as a recurring subscription to veterinary practices that need after-hours coverage.

Product overview

GuardianVets offers a single unified product: a live veterinary after-hours answering service and triage platform. The service is staffed exclusively by Credentialed Veterinary Technicians (CVTs) who handle after-hours calls for veterinary practices, providing medical expertise to triage cases, answer client questions, book appointments, or direct pet owners to emergency care. The offering integrates directly with the practice's PIMS (Practice Information Management Systems) to sync appointments, patient records, and triage documentation automatically. The company emphasizes a human-powered approach rather than AI, with every call handled by real U.S.-based veterinary professionals with minimum 5 years of clinical experience.

Differentiator

Problem solved

Functional benefit

Products and services

• GuardianVets Veterinary After-Hours Answering Service & Triage A live 24/7 after-hours veterinary answering and triage service for veterinary practices, staffed by U.S.-based Credentialed Veterinary Technicians with 3-5+ years of clinical experience. The service triages pet owner calls, answers clinical questions, books appointments, and guides pet owners to the right level of care, with all interactions documented and synced directly into the practice's PIMS. Delivered as a recurring subscription to small animal, mixed animal, equine, and urgent care veterinary practices.

Quantifiable outcome

• Over 2.5 million after-hours cases triaged successfully
• +3 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature4 records

Partnerships

Six partnerships are on record, tiered core and minor.

• VetspirecoreTechnology or IntegrationPIMS integration partnership enabling GuardianVets to access client and patient records in real-time, schedule appointments, and document triage outcomes directly within Vetspire's practice management system.
• Covetrus (Avimark, ImproMed)coreTechnology or IntegrationPIMS integration partnership with Covetrus products including Avimark and ImproMed, enabling bidirectional data sync for patient records, appointments, and triage documentation.
• IDEXX (Cornerstone)coreTechnology or IntegrationPIMS integration with IDEXX Cornerstone practice management system, allowing GuardianVets to access patient records, document triage calls, and sync appointment scheduling.
• ShepherdcoreTechnology or IntegrationPIMS integration partnership with Shepherd software, enabling seamless data synchronization between GuardianVets triage services and Shepherd-equipped veterinary practices.
• Today's Veterinary BusinessminorGTM or Marketing PartnerMedia partnership featuring GuardianVets in Today's Veterinary Business magazine. CMO Dr. Lori Teller contributes articles on veterinary telehealth and client care topics.
• Thinkific Learning HubminorGTM or Marketing PartnerPartnership with Thinkific platform to host GuardianVets Learning Hub educational content including webinars, CE courses, and practice management resources.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• whiskerDocs: A U.S.-based veterinary telehealth and triage hotline that, like GuardianVets, provides after-hours pet triage and clinical guidance by phone — making it the closest direct competitor in live after-hours triage.
• AskVet: Subscription-based veterinary helpline offering pet parent advice and triage, overlapping directly with GuardianVets' after-hours triage and consumer-facing veterinary guidance use case.
• AirVet: Veterinary telemedicine app connecting pet owners to veterinarians, including B2B offerings that flow into practice workflows — directly comparable on the telehealth-for-veterinary-practices axis.
• Vetster: Online veterinary telemedicine marketplace connecting pet owners to licensed veterinarians. Comparable as a vet telehealth/triage service with a similar recurring-revenue, subscription-oriented model.
• Petriage: Telehealth and AI-driven triage platform for veterinary practices — competing for the same after-hours and pre-visit triage workflow that GuardianVets addresses.

Regional players

• FirstVet: Veterinary telemedicine and triage provider originating in Scandinavia and expanding across Europe — comparable product and clinical triage model, though primarily serving non-U.S. geographies.

Broad incumbents

• IDEXX Laboratories: Owns IDEXX Cornerstone (a PIMS GuardianVets integrates with) and acquired Televet to expand into practice-side communication and telehealth — a potential incumbent competitor and integrator in veterinary teletriage.
• Covetrus: Major veterinary technology and distribution company whose PIMS products (Avimark, ImproMed) integrate with GuardianVets — a platform incumbent with the scale to bundle competing triage and communication services.

Emerging players

• VitusVet: Veterinary practice client communication and engagement platform — overlapping in the client-call and practice-workflow layer that GuardianVets' after-hours service plugs into.
• PetDesk: Client engagement and communication platform for veterinary practices, covering reminders, two-way messaging, and intake — adjacent to GuardianVets' answering/triage workflow within the practice's communication stack.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/guardianvets
• Facebookfacebook.com/guardianvets
• LinkedInlinkedin.com/company/guardianvets

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about GuardianVets