ResultsCX

What ResultsCX does

ResultsCX is a customer experience management (CXM) provider delivering outsourced digital, resolution-centered, and analytics-driven CX services to Fortune 100 and FTSE 250 enterprises across Healthcare, Banking & Financial Services, Telecom & Media, Retail, and Fast Growth Technology verticals. The company operates a hybrid delivery model combining human agents with proprietary AI tooling — most notably the SupportPredict platform (Agent AI, Self Learning Knowledgebase, Self Service & Bots), the IntelliAgent workforce optimization solution, the Olivia chatbot for healthcare onboarding and license management, and the Complaints360 complaints management product acquired via Huntswood. It also offers specialized healthcare programs including CMS Stars optimization, member onboarding, care management, and claims processing, supported by licensed advocates.

The business runs on multi-year enterprise managed services contracts priced per engagement based on scope, volume, and outcome targets, with a sales-led motion targeting global brands through consultative selling around three outcome pillars: Revenue Acceleration, Cost Optimization, and Enhanced Experience. Delivery is executed across 23 global engagement hubs in 8 countries (US, UK, Ireland, Bulgaria, South Africa, India, Philippines, Honduras, Mexico), managing 51M+ customer calls and 4.2M+ bot interactions annually. The company is privately held and backed by ChrysCapital, an Indian private equity firm, and has pursued a serial acquisition strategy since 2022 to extend geographic reach (60K Bulgaria, Zevas Ireland, Huntswood UK with South Africa entry, Aucera US) and vertical capability. Gautam Thakkar was appointed CEO in March 2026 with a mandate to accelerate AI integration across the delivery network.

Name

ResultsCX

Legal name

ResultsCX

Website

https://resultscx.com

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

10,001+ employees

Short description

ResultsCX is a private, ChrysCapital-backed customer experience management provider delivering AI-augmented outsourced CX services to Fortune 100 and FTSE 250 enterprises across Healthcare, BFS, Telecom, Retail, and Technology from 23 delivery hubs in 8 countries.

Ownership category

akta.pro rank

Product category

Customer Experience Management Services

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Management Consulting Services (54161)

SIC

Services-Management Services (8741), Services-Help Supply Services (7363)

akta.pro industry

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General Customer Service & Contact Center Operations

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Customer Contact Centers (Inbound/Outbound, Voice)

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Customer Experience (CX) Quality, Training & Workforce Management (WFM)

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Customer Contact Centers (Inbound/Outbound, Voice)

SECONDARYBPAHAEAC

Customer Experience (CX) & Digital Experience

Business & Public Services/Professional Services (Legal, Accounting, Consulting)/Technology & Digital Consulting

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Customer Experience (CX) & Voice-of-Customer Analytics

Business & Public Services/Professional Services (Legal, Accounting, Consulting)/Research, Analytics & Expert Services

Keywords

• Customer experience management
• Contact center outsourcing
• CX managed services
• AI-powered support
• Enterprise BPO services

Headquarters

HQ city

Fort Lauderdale

HQ country

United States

HQ region

North America

Offices9 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Customer Experience Management Services: Full-service CXM solutions including Digital CX, Resolution-Centered CX, and Analytics & Consulting. Services are delivered through a global network of engagement hubs with a combination of human agents and AI-powered automation. Revenue is generated through long-term enterprise contracts focused on measurable business outcomes.
2. Healthcare CX Services: Specialized healthcare customer experience services including member acquisition, enrollment support, licensed advocate programs, and CMS Stars optimization. Includes dedicated licensing departments and regulatory compliance expertise.
3. Digital CX Solutions: Omnichannel CX, AI Operations, Social Experience Management, and analytics-driven services. Delivered as part of integrated CX transformation programs.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels8 records

Core offering

ResultsCX delivers customer experience management (CXM) services to Fortune 100 and FTSE 250 enterprises, combining human agents with AI-powered automation across Digital CX, Resolution-Centered CX, Analytics & Consulting, and Healthcare service lines. The company operates 23 global engagement hubs in 8 countries with 24,000+ employees, managing 51 million+ customer calls annually through its proprietary SupportPredict AI platform. Services are delivered via long-term enterprise contracts focused on three business outcomes: Revenue Acceleration, Cost Optimization, and Enhanced Experience.

Product overview

ResultsCX is a customer experience management (CXM) solutions provider offering a comprehensive platform of services and proprietary AI-powered tools. The portfolio includes core service pillars: Digital CX (Omnichannel CX, AI Operations & Bots, Social Experience Management), Resolution-Centered CX (Customer Acquisition, Care & Retention, Technical Support, Billing & Collections, Complaints Management, Back Office Processing), and Analytics & Consulting (Advanced Analytics, Speech Analytics, Data Visualization, Business Process Optimization, Transformation, Journey Mapping). Proprietary AI products include SupportPredict (Agent AI, Self Learning Knowledgebase, Self Service & Bots), IntelliAgent for workforce optimization, and outcome-focused solutions (NPS Predictor, Churn Reduction, FCR Booster). The company also offers specialized healthcare services (CMS Stars, Member Onboarding, Care Management, Claims Management) and acquired brands including Huntswood (Complaints360), Aucera, Zevas Communications, and 60K Bulgaria. The three business outcome pillars are Revenue Acceleration, Cost Optimization, and Enhanced Experience.

Differentiator

Problem solved

Functional benefit

Brands

• SupportPredict: AI-powered digital experience platform including SupportPredict Genius, Self Learning Knowledgebase, Agent AI, and Self Service & Bots solutions.
• Complaints360
• Olivia

Products and services

• Digital CX Digital customer experience services integrating voice, chat, email, and social channels with AI-powered automation for enterprise clients across industries.
• Resolution-Centered CX Resolution-focused customer experience services including customer acquisition, customer care and retention, account management, complaints management, technical support, billing and collections, and back office processing for enterprise clients.
• Analytics & Consulting Analytics and consulting services including data visualization, advanced analytics, speech analytics, business process optimization, business transformation, and customer journey mapping for enterprise clients.
• Healthcare CX Services Specialized healthcare customer experience services including member acquisition, enrollment support, licensed advocate programs, CMS Stars optimization, care management, claims management, and risk and compliance for Medicare Advantage, managed care, and health plan operators.
• Proxy Voting Services Shareholder engagement and proxy voting services for corporations, financial institutions, solicitors, and infrastructure and operations providers.
• Complaints360 Comprehensive complaints management solution for regulated organizations, offering end-to-end complaint handling and regulatory compliance. Acquired through Huntswood.
• Revenue Acceleration Solutions Sales acceleration and customer lifetime value maximization solutions, combining sales acceleration and LTV maximization programs to grow revenue for enterprise clients.
• Cost Optimization Solutions

Quantifiable outcome

• 51 million+ customer calls managed annually through AI-enabled operating model
• +13 more outcomes

Named customers12 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability12 records

Feature7 records

Partnerships

Four partnerships are on record, tiered core and key.

• AuceracoreStrategic or Co-development Partner · 20 March 2025US-based customer experience (CX) company acquired by ResultsCX. Aucera provides specialized CX services including strategic engagement models for banking and financial services clients. Enables ResultsCX to expand capabilities in merchant services and relationship management.
• HuntswoodcoreStrategic or Co-development Partner · 14 February 2024UK-based consulting and customer solutions company acquired by ResultsCX. Specializes in BFSI sector expertise and complaints management solutions (Complaints360). Enables ResultsCX to expand service capabilities in BFSI sector and establish presence in South Africa.
• Zevas CommunicationskeyStrategic or Co-development Partner · 17 August 2023Irish CXM company acquired by ResultsCX for European expansion. Enhances presence in FGT and Financial services segments and builds Center of Excellence in B2B sales in Europe.
• 60K (Bulgarian CXM Company)keyStrategic or Co-development Partner · 4 October 2022Bulgarian CXM company acquired by ResultsCX for UK and continental Europe expansion. Established presence in Bulgaria leveraged for skilled workforce. London headquarters opened alongside this acquisition.

Scale indicators7 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Teleperformance: Global leader in outsourced customer experience management with omnichannel contact center operations, digital CX, and AI-enabled services. Closest direct peer to ResultsCX in scale, vertical coverage (BFSI, healthcare, telecom), and right-shore delivery model.
• Concentrix Corporation: Large global CXM/BPO provider serving Fortune 500 clients across technology, telecom, financial services, and healthcare with omnichannel contact center and digital CX solutions. Direct competitor for enterprise BPO contracts.
• TTEC (TeleTech Holdings): Customer experience technology and services company with global contact center delivery, digital CX, and AI/human hybrid solutions targeting large enterprise clients in similar verticals to ResultsCX.
• TaskUs: Tech-enabled outsourcing provider specializing in digital customer experience, content moderation, and trust & safety, serving fast-growth technology and consumer clients. Overlaps with ResultsCX's fast-growth technology and social experience management offerings.
• Foundever (formerly Sitel/StarTek): Global CXM/BPO provider formed from the merger of Sitel Group and StarTek, offering customer care, sales, and digital CX services across multiple industries. Direct competitor with comparable delivery footprint.
• HGS (Hinduja Global Solutions): India-headquartered CXM/BPO services company with global delivery centers serving BFSI, healthcare, telecom, and retail. Comparable scale, vertical mix, and offshore-led delivery model to ResultsCX.
• WNS Holdings: Global business process management company offering customer experience, finance & accounting, and analytics services. Direct competitor with similar industry verticals and right-shore delivery strategy.
• Firstsource Solutions: India-based business process services company focused on customer experience, collections, and healthcare BPO with strong BFSI vertical presence. Comparable to ResultsCX's BFSI focus and Hyderabad delivery center.

Broad incumbents

• Genpact: Global professional services firm with significant BPO and CX practice serving enterprise clients across BFSI, healthcare, and high-tech. Broader portfolio (finance & accounting, sourcing & procurement) makes it a larger, more diversified competitor rather than a pure CXM peer.
• Infosys BPM: BPM arm of Infosys offering customer service, finance, and sourcing operations at enterprise scale; particularly relevant given that ResultsCX's new CEO Gautam Thakkar previously led Infosys BPM. Overlapping delivery model but larger parent context.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@ResultsCX
• Facebookfacebook.com/ResultsCX
• LinkedInlinkedin.com/company/resultscx
• Instagraminstagram.com/resultscx
• Xx.com/ResultsCX

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries4 records

Funding overview

Funding rounds2 records

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A4 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ResultsCX